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Chapter 11 : Troubleshooting
Wi-Fi
I am trying to connect my phone to my Wi-Fi network and
need to find the phone’s MAC address
Open
Device Info
,
tap
More Info
, and tap
Hardware
. Under
Phone
,
the number listed to the right of
Wi-Fi
is your phone’s MAC address.
Web
My phone doesn’t connect to the Internet
Your phone supports 3G (UMTS and HSDPA), GPRS, EDGE, and Wi-Fi
wireless data networks.
•
Check to see if you have data services enabled. Open Phone
, open the
application menu
, and tap Preferences. Under Network, make sure Data
Usage is set to On.
•
If you are in roaming coverage, check to see if you have data roaming
enabled. Open
Phone
, open the
application menu
, and tap
Preferences
. Under
Network
, tap
Data Roaming
and tap
Enabled
.
•
Turn off your phone and turn it on again (see
Turn the phone on/off
).
•
Restart your phone (see
Restart your phone
).
•
Contact AT&T to verify that your data plan has been correctly activated.
AT&T should also be able to tell you if there are any outages in your
location.
I can’t access a web page
1
Make sure you have Internet access:
•
Open
Web
and try to view a web page you’ve loaded before.
•
To ensure that you’re viewing the page directly from the Internet,
tap
.
•
After confirming your Internet connection, try to view the page
again. If it comes up blank, tap
.
•
If you’re still having trouble, the page may contain elements that are
not supported by the browser, such as Shockwave, VBScript, WML
script, and other plug-ins.
2
Some websites redirect simple web addresses given to the public to
actual web addresses that are more complex (for example, if you enter
the address
www.palm.com/support
, it may actually go to the web
address
http://www.palm.com/us/support
). If your phone’s browser
can’t follow the redirect, enter the web address in a desktop browser
and read the actual web address in the address bar. Then enter the
actual address in your phone’s browser.
An image or map is too small on my screen
Do either of the following:
•
To switch to landscape mode to see more of the image, turn the phone on
its side.
•
To zoom in on the image, pinch out or double-tap the image.
A secure site refuses to permit a transaction
Some websites don’t support certain browsers for transactions. Contact the
site’s webmaster to make sure the site allows transactions using your
phone’s web browser.
Summary of Contents for Pre Plus
Page 1: ...User Guide ...
Page 46: ...46 Chapter 2 Basics ...
Page 52: ...52 Chapter 3 Data transfer ...
Page 118: ...118 Chapter 6 Contacts Calendar and other personal information ...
Page 134: ...134 Chapter 7 Photos videos and music ...
Page 162: ...162 Chapter 9 Documents ...
Page 176: ...176 Chapter 10 Preferences ...
Page 196: ...196 Chapter 11 Troubleshooting ...
Page 200: ...200 Terms ...
Page 206: ...206 Specifications ...