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Chapter 14 : Troubleshooting
231
I have problems using my account
Occasionally you may experience problems using an email account after
you set it up. If you followed the account setup procedure (see
Set up email
)
and are experiencing problems using the account, verify that the account
complies with your email provider’s requirements:
•
Verify both your password and your username for your email account.
•
If you changed your password in an online email account, you must
change the password on your phone (see
Change account login settings
).
•
Make sure your ISP or wireless service provider allows you to access email
on a phone. (Some providers do not offer this option at all; other providers
require an upgrade for you to access email on a phone.)
•
Email provider settings may change. If your email account was working
but you are currently experiencing problems, check with your email
provider to find out whether any of the account settings have changed.
I have problems sending and receiving email
•
Make sure your phone is on and that your data connection to your mail
server or email service provider has not been interrupted (see
Turn the
phone on/off
).
•
Short periods of time when email is unavailable are common, due to
server problems or poor wireless coverage. If you have problems sending
or receiving mail for an extended period of time, check with your ISP or
email service provider to verify that the service is working properly, and
check with Verizon Wireless for outage information in your area.
I have problems sending email (IMAP and POP accounts)
If you are able to receive email messages but cannot send them, try the
following:
•
Turn on authentication (see
Set up email when automatic setup fails
).
Many service providers require authenticated access, or ESMTP, to use
their SMTP servers for outgoing mail.
•
Enter the name of a different outgoing mail server for sending mail (see
Set up email when automatic setup fails
). Many ISPs, such as cable
companies, require that you have an Internet connection to their network
to send email through their servers. In this case, you can almost always
receive email from these accounts, but if you want to send email, you
must send it through another server. Check with your email service
provider for the correct outgoing mail server name.
After I receive messages, older messages disappear from my
Inbox
When email sync takes place, by default, the last three days’ worth of email
messages is downloaded from your mail server to your Inbox. All messages
older than three days are removed from your Inbox; they are not deleted on
the server, however.
You can change the setting to download only one or two days’ worth of
messages. If you select one of these options, any messages older than one
or two days are deleted from your Inbox. You can also change the setting to
download all messages regardless of the date, in which case all messages
continue to appear in your Inbox (see
Enter advanced account settings
).
Messaging
I can’t send or receive text or multimedia messages
•
Make sure that your phone is on (see
Turn the phone on/off
).
Summary of Contents for Pre 2
Page 1: ...User Guide ...
Page 6: ...6 Contents ...
Page 36: ...36 Chapter 3 Just Type ...
Page 82: ...82 Chapter 6 Phone ...
Page 108: ...108 Chapter 7 Email text multimedia and instant messaging ...
Page 138: ...138 Chapter 8 Contacts Calendar and other personal information ...
Page 156: ...156 Chapter 9 Photos videos and music ...
Page 190: ...190 Chapter 11 Documents ...
Page 196: ...196 Chapter 12 App Catalog ...
Page 212: ...212 Chapter 13 Preferences ...