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Chapter 14 : Troubleshooting
Having trouble logging in to your Palm profile?
Remember, to log in to a webOS Palm profile, you must enter the same
email address and password you used to create the profile.
If you verified your profile when you created it, do this:
1
On your computer, go to
palm.com/support
, select your phone and
your wireless service provider, and then click
Manage Palm Profile
.
2
Click
Forgot password?
3
Enter the email address you used to create your Palm profile and click
Next
.
4
Enter the answer to your security question and click
Next
.
5
Enter your new password twice.
6
(Optional) Click
Change Security Question
, select a security
question, and enter your answer.
7
Click
Reset Password
.
If you never verified your profile or didn’t create a security question, the
process is a little different. Do this:
1
On your computer, go to
palm.com/support
, select your phone and
your wireless service provider, and then click
Manage Palm Profile
.
2
Click
Forgot password?
3
Enter the email address you used to create your Palm profile and click
Next
.
4
Type the text you see in the white box and click
Send Email
.
5
Open your email program on your computer, and open the email from
Palm with the subject
How to reset your security information
.
6
Click the link in the email.
7
Enter your new password twice.
8
(Optional) Click
Change Security Question
, select a security
question, and enter your answer.
9
Click
Reset Password
.
If that doesn’t work, or if you can’t remember your security question and
answer, contact Palm Support for help on gaining access to your profile.
Battery
WARNING
Use only batteries and chargers that are approved by Palm with your
phone. Failure to use a battery or charger approved by Palm may increase the risk
that your phone will overheat, catch fire, or explode, resulting in property damage,
serious bodily injury, or death. Use of unapproved third-party power supply
accessories may damage the device and void the Limited Warranty for the
product.
I can’t charge the battery
•
If you’re using a new battery or a new charger, make sure the battery and
charger are approved by Palm for use with your phone. Failure to use an
approved battery or charger may prevent your phone from turning on or
being charged.
•
Try charging the battery from a different electrical outlet.
TIP
After you create your Palm profile, you get an email from Palm at the address
you used to create the profile. Click the link in the email message to verify your
profile.
Summary of Contents for Pre 2
Page 1: ...User Guide ...
Page 6: ...6 Contents ...
Page 36: ...36 Chapter 3 Just Type ...
Page 82: ...82 Chapter 6 Phone ...
Page 108: ...108 Chapter 7 Email text multimedia and instant messaging ...
Page 138: ...138 Chapter 8 Contacts Calendar and other personal information ...
Page 156: ...156 Chapter 9 Photos videos and music ...
Page 190: ...190 Chapter 11 Documents ...
Page 196: ...196 Chapter 12 App Catalog ...
Page 212: ...212 Chapter 13 Preferences ...