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Chapter 14 : Troubleshooting
223
I can’t get my screen to turn on after removing and replacing
the battery
Removing the battery turns off your phone completely, so you can’t just slide
out the keyboard or press
power
to turn on the screen. Instead, press
and hold
power
until you see a logo on the screen (approximately five
seconds). Then wait until your phone completes setup.
I can't get the back cover off
1
If the
USB cable
is attached to the phone, disconnect the USB cable.
2
If a wired headset is attached to the phone, disconnect the headset.
3
If you are removing the cover to replace the battery, turn the phone
completely off (see
Shut down your phone
).
4
Press and release the
back cover release
.
5
Slide your thumbnail or a credit card between the back cover and the
phone, starting at the bottom and moving halfway up one side until
you hear the clasp (a) release.
6
Repeat step 5 to release the clasp (b) on the other side of the phone.
7
Lift off the back cover.
TIP
If your phone does not turn on after you press and hold
power
, you need to
connect your phone to the AC charger to charge it (see
Charge the battery
).
Summary of Contents for Pre 2
Page 1: ...User Guide ...
Page 6: ...6 Contents ...
Page 36: ...36 Chapter 3 Just Type ...
Page 82: ...82 Chapter 6 Phone ...
Page 108: ...108 Chapter 7 Email text multimedia and instant messaging ...
Page 138: ...138 Chapter 8 Contacts Calendar and other personal information ...
Page 156: ...156 Chapter 9 Photos videos and music ...
Page 190: ...190 Chapter 11 Documents ...
Page 196: ...196 Chapter 12 App Catalog ...
Page 212: ...212 Chapter 13 Preferences ...