Palm Pre 2, User Manual

Page: 214 / 270

214 Chapter 14 : Troubleshooting
6Ts: Six ways to get your Palm
®
Pre™ 2 phone
working again
Introduction
Is your phone not working the way you expect it to? Has it stopped
responding to taps? Is one of your applications not responding or behaving
strangely?
These problems can be pretty easy to fix.
Here are six different troubleshooting methods—6Ts—that you can try, on
your own, to get your phone working again.
Try each method in the order it’s presented to see if it solves your problem.
When the problem is solved, stop.
T1. Throw all open applications off the top of the screen
NOTE If the screen is off and you can’t turn it on, or if gestures don’t work, skip to
T3. Triple-toggle to restart .
1 If you’re working in an application that’s displayed full-screen and it
isn’t responding, flick up from the gesture area to send the app to Card
view.
2 Throw the app off the top of the screen to close it.
3 Throw any other open applications off the top of the screen to close
them.
Why this might help
One or more of your open applications could be reserving so much memory
that there’s not enough memory left to do real work. Closing apps can free
up enough memory so you can continue working.
Did this solve the problem?
• Yes: Stop.
• No: Continue.
T2. Turn your phone completely off and on
NOTE If the screen is off and you can’t turn it on, or if gestures don’t work, skip to
T3. Triple-toggle to restart .
1 Press and hold power .
2 Tap Power , and then tap Restart .