Omron Enterprise Manager 2100, User Manual

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76 Enterprise Manager 2100 User’s Guide 14413-200 Rev. A
6.9 Troubleshooting
6.9 Troubleshooting
Use SetNetGo or the command prompt in your Windows client PC to do the following.
Symptom
Possible
Causes
Possible Remedies
No Power LED
Check power
source
Power or
hardware
failure Verify power cord plugged into working outlet or func-
tional UPS
Verify power switch on back of EM is in the ON position
Contact your local Omron support
Maintenance net-
work unavailable
ping IP 1.2.3.4
Network
failure
OS image
failure
Verify PC network settings
Verify cable, plugged into MAINT port
Contact your local Omron support
Management net-
work unavailable
ping the Man-
agement IP address
LAN
configuration
error Verify the Management Interface settings in
SetNetGo
Verify firewall access across
network
Verify network cable plugged
into LAN from MGMT port
Fleet network
unavailable
ping the Fleet IP
address
LAN
configuration
error
Network
cabling error
Autosync
configuration
error
Verify firewall access across network
Single EM (no Autosync):
l
Verify autosync mode set to Primary
l
Verify proper “Fleet Interface” settings in
SetNetGo
l
Verify the Ethernet cable connections
With Autosync:
l
Verify proper “Fleet Interface” settings on
Primary unit in SetNetGo
l
Verify Autosync mode set to Primary on one
EM, and Secondary on the other EM
l
Verify Ethernet cable connections
Fleet network avail-
able, but not func-
tional ARAMCentral
configuration
error
Network per-
missions
error
Autosync
configuration
error
Verify that the Fleet IP address is different than the
Management IP address
Verify ARAMCentral is running by checking logs in
SetNetGo
Verify firewall access
If using Autosync, verify autosync mode is set to
Primary on only one Enterprise Manager