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October 2002

About this guide

Part 5: 702t Server Maintenance and Diagnostics

13

CallPilot Troubleshooting Reference

Note:

The

CallPilot Troubleshooting Reference

is written for Nortel

Networks distributors and technical support representatives; therefore, it
is not part of the customer documentation package. Nortel Networks
continually updates the

CallPilot Troubleshooting Reference

, which is

available from the Partner Information Center (PIC) at
http://my.nortelnetworks.com.

Note:

For more details, see “Resolving system problems” on page 14.

Preparing for hardware or software maintenance

The “Starting up and shutting down the CallPilot server” chapter in Part 1 of
the

CallPilot Installation and Configuration

binder explains how to restart,

shut down, and power up the CallPilot server. You may be asked to perform
one or more of these tasks while maintaining your server.

Performing hardware maintenance

Chapters 7 to 1 3 in this guide explain how to replace or maintain hardware
components. For more details, see “Replacing hardware components” on
page 17.

Rebuilding the CallPilot system

When you purchased your CallPilot server, it came preinstalled with the
Windows NT operating system and CallPilot server software. If your
CallPilot server no longer functions because of a software problem, you may
need to reinstall the CallPilot software or rebuild the system.

To locate instructions for these tasks, refer to Part 4 of the

CallPilot

Installation and Configuration

binder.

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Summary of Contents for CallPilot 702t

Page 1: ...555 7101 216 CallPilot Installation and Configuration Part 5 702t Server Maintenance and Diagnostics Product release 2 0 Standard 1 0 October 2002 555 7101 216 ...

Page 2: ...P0949453 ...

Page 3: ...messaging between the CallPilot server and the Meridian 1 switch or Succession CSE 1000 system and CallPilot is proprietary to Nortel Networks Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or the rel...

Page 4: ...ark of Seagate Software Inc DEFINITY is a trademark of Avaya Inc DIALOGIC is a trademark of Dialogic Corporation EUDORA is a trademark of Qualcomm EXCHANGE NET INTERNET EXPLORER LINKEXCHANGE MICROSOFT MICROSOFT EXCHANGE SERVER MS DOS OUTLOOK POWERPOINT WINDOWS WINDOWS MEDIA and WINDOWS NT are trademarks of Microsoft Corporation GROUPWISE and NOVELL are trademarks of Novell Inc HITACHI is a tradema...

Page 5: ...702t Server Maintenance and Diagnostics v Publication history October 2002 Standard 1 0 of CallPilot Installation and Configuration Part 5 702t Server Maintenance and Diagnostics is issued for general release ...

Page 6: ...vi CallPilot Publication history Standard 1 0 ...

Page 7: ...preting startup diagnostics from SCSI BIOS 23 What to do when the server fails to boot into service 24 3 Using Windows NT online diagnostic tools 27 Overview 28 Viewing event logs 30 Checking hardware using Windows NT Diagnostics 35 Using TCP IP diagnostic tools 38 Invoking the chkdsk utility 48 4 Using serial port diagnostic tools 51 Overview 52 Shutting down services 53 Conducting TSTSERIO tests...

Page 8: ... 82 Starting and stopping components 85 Running integrated diagnostics 89 Viewing the last diagnostic results 94 Section C Working with the Multimedia and Channel Monitors 97 Working with the Multimedia Monitor 98 Working with the Channel Monitor 100 6 Using CallPilot system utilities 103 Overview 104 Diagnostics Tool 105 PEP Maintenance utility 108 System Monitor 110 7 Replacing basic chassis com...

Page 9: ...em 153 Installing AcceleRAID352 RAID Global Array Manager software 154 Rebuilding an AcceleRAID352 RAID hard drive 155 Configuring an AcceleRAID352 RAID system 159 To flash upgrades in the AcceleRAID352 controller 168 Splitting AcceleRAID352 RAID drives and upgrading software 169 Section C Maintaining a DAC960 RAID system 195 Maintaining DAC960 RAID hard drives 196 Rebuilding a DAC960 RAID hard dr...

Page 10: ... Overview 266 Backing up the BIOS and SSU upgrade disks 267 Recovering the BIOS 268 Crisis recovery 270 Upgrading and configuring the BIOS 272 SSU overview 275 Configuring your system using SSU 277 A 702t reference material 285 Server features 286 Rear panel diagram and slot locations 289 Slot assignments 290 IRQ mapping table 293 Index 295 ...

Page 11: ...Part 5 702t Server Maintenance and Diagnostics 11 C h a p t e r 1 About this guide In this chapter Maintenance and diagnostics overview 12 Resolving system problems 14 Replacing hardware components 17 ...

Page 12: ... intended to act as a guide for using system tools to identify the cause of system problems installing replacing or upgrading hardware components This guide assumes that you have basic computing skills and are familiar with necessary safety procedures For more information about safety refer to Part 1 of the CallPilot Installation and Configuration binder Resolving system problems This guide descri...

Page 13: ... server chapter in Part 1 of the CallPilot Installation and Configuration binder explains how to restart shut down and power up the CallPilot server You may be asked to perform one or more of these tasks while maintaining your server Performing hardware maintenance Chapters 7 to 13 in this guide explain how to replace or maintain hardware components For more details see Replacing hardware componen...

Page 14: ...ing this guide This guide provides instructions for using the resources provided by your 702t server as follows To See interpret POST codes and troubleshoot startup problems Chapter 2 Troubleshooting your CallPilot system on page 19 use Windows NT 4 0 diagnostic tools including Event Viewer and TCP IP diagnostic tools Chapter 3 Using Windows NT online diagnostic tools on page 27 run diagnostics on...

Page 15: ...allPilot Troubleshooting Reference describes symptoms that can appear on all CallPilot server platforms and ways to resolve them Nortel Networks continually updates the CallPilot Troubleshooting Reference which is available on the Nortel Networks Partner Information Center PIC at http my nortelnetworks com Note If you are not a Nortel Networks distributor then contact your Nortel Networks technica...

Page 16: ...About this guide Standard 1 0 16 CallPilot server to network connection problems remote access connection problems CallPilot application problems ...

Page 17: ...rive CD ROM drive or floppy diskette drive Chapter 8 Replacing a hard drive tape drive CD ROM drive or floppy drive on page 125 the RAID card Chapter 9 Performing RAID maintenance on page 147 MPC 8 cards MPB16 4 boards Chapter 10 Replacing or adding voice processing boards on page 241 the Ethernet network interface card Chapter 11 Replacing network cards on page 255 memory modules Chapter 12 Repla...

Page 18: ...s review Part 1 of the CallPilot Installation and Configuration binder for the following information required tools and equipment recommended safety precautions for electrostatic discharge handling cards and handling your server instructions for shutting down your 702t server or for taking it out of service CAUTION Risk of system damage The use of parts that are not approved by Nortel Networks can...

Page 19: ...Diagnostics 19 C h a p t e r 2 Troubleshooting your CallPilot system In this chapter Overview 20 Interpreting POST diagnostics 21 Interpreting startup diagnostics from SCSI BIOS 23 What to do when the server fails to boot into service 24 ...

Page 20: ...stem as follows Chapters 3 to 6 of this guide which describe additional diagnostic tools These diagnostic tools can only be used if you are able to start up the CallPilot server See Resolving system problems on page 14 for more details CallPilot Administrator s Guide NTP 555 7101 301 See Using the CallPilot Administrator s Guide on page 15 for more details CallPilot Troubleshooting Reference This ...

Page 21: ...ion This section explains POST diagnostic codes Definition The Power On Self Test POST is a system diagnostic program stored in the BIOS that runs every time the 702t server is started POST s function is to test system components and then to display status messages POST message formats POST reports on the system status using POST beep codes ...

Page 22: ...l Networks customer support representative ATTENTION Some POST beep codes are critical and require you to replace your motherboard See the table below for more information about beep codes Number of beeps Error message and conditions 1 Refresh failure 2 Parity cannot be reset 3 First 4 kbytes memory failure 4 Timer not operational 5 Processor failure 6 Keyboard controller gate A20 is off v_mode 7 ...

Page 23: ...ostics from SCSI BIOS Introduction The results from the SCSI controller diagnostics appear after the POST results Applicable cards Results of the startup diagnostics appear only if you have the Symbios Logic SCSI controller adapter card installed on your system This controller is integrated into the system and is always present ...

Page 24: ...ower button on the server 3 During the boot sequence view the diagnostic codes on the monitor for failures 4 Refer to the CallPilot Troubleshooting Reference for other suggestions Nortel Networks continually updates this document and it is made available on the Nortel Networks Partner Information Center web site at http www my nortelnetworks com Note If you are not a distributor contact your Norte...

Page 25: ...codes on the monitor for failures Note Allow five minutes for the boot cycle to complete 4 View the event logs For instructions see Viewing event logs on page 30 5 Refer to the CallPilot Troubleshooting Reference for other suggestions Nortel Networks continually updates this document and it is made available on the Nortel Networks Partner Information Center web site at http www my nortelnetworks c...

Page 26: ...Troubleshooting your CallPilot system Standard 1 0 26 CallPilot ...

Page 27: ... Diagnostics 27 C h a p t e r 3 Using Windows NT online diagnostic tools In this chapter Overview 28 Viewing event logs 30 Checking hardware using Windows NT Diagnostics 35 Using TCP IP diagnostic tools 38 Invoking the chkdsk utility 48 ...

Page 28: ...at are available in CallPilot Manager Windows NT Event Viewer The Windows NT 4 0 Event Viewer provides event logs to help you diagnose and debug system problems Windows NT Diagnostics The Windows NT 4 0 Diagnostics window allows you to view details about the system and network components TCP IP diagnostics The following TCP IP diagnostic tools are described in this chapter ipconfig ping tracert ar...

Page 29: ...fy network connectivity They help you to thoroughly test the network interface and isolate any configuration problems Network connectivity is essential to CallPilot operation chkdsk utility The chkdsk utility checks a specified disk on the server and displays a status report It is an online utility but it reduces system performance while it is running ...

Page 30: ...a fault has occurred To determine what happened you can use the following Windows NT Event Viewer on the 702t server see To use the Windows NT Event Viewer on page 32 CallPilot Event Browser or Alarm Monitor in CallPilot Manager For more information do one of the following See Alarm Monitor on page 68 Refer to the CallPilot Administrator s Guide NTP 555 7101 301 Note The Event Browser and Alarm Mo...

Page 31: ...ing the Windows NT Event Viewer click Help Contents in the Event Viewer window See also To use the Windows NT Event Viewer on page 32 Log type Description System Logs events by Windows NT 4 0 components including RAS or other Windows NT services Security Logs security events such as logons logoffs illegal access and so on This option is available only to users with Administrative access Applicatio...

Page 32: ...online diagnostic tools Standard 1 0 32 CallPilot To use the Windows NT Event Viewer 1 Click Start Programs Administrative Tools Event Viewer Result The Event Viewer window appears Note The System Log appears by default ...

Page 33: ... 33 2 To view the Application Log click Log Application Result The Application Log similar to the following window appears 3 Look for error codes flagged with or that have occurred since the last startup Note Each error is date and time stamped indicates major or critical errors indicates minor errors ...

Page 34: ... appears Note The following Event Detail dialog box is an example of an error description from the Application Log 5 Use the description to help determine how to resolve errors Note If the error persists or does not suggest a solution contact your Nortel Networks support representative 6 Click Close Result The event log reappears 7 Click Log Exit Result The Event Viewer closes ...

Page 35: ...Windows NT Diagnostics Introduction The Windows NT 4 0 Diagnostics window allows you to view details about the system and network components To use the Windows NT 4 0 Diagnostics tool 1 Log on to Windows NT 2 Click Start Programs Administrative Tools Common Windows NT Diagnostics Result The Windows NT Diagnostics window appears ...

Page 36: ...r HAL BIOS information Processors Display BIOS information Adapter Driver Drives Drives by type or letter To view specific details select a drive and then click Properties to view details for the drive including size labels and so on Memory Memory including totals physical and kernel memory commit charge kernel Services Service and state for both services and devices To view specific details selec...

Page 37: ...bout the resources available on the system IRQ I O Port DMA Memory Devices To view specific details select a resource and then click Properties Environment Variable and value for both system and local user Network Click one of the following buttons to display information about the network and components General Transports Settings Statistics Select To display details about ...

Page 38: ...40 tracert page 41 arp page 43 nbtstat page 44 netstat page 46 These utilities help you to verify network connectivity Network connectivity is essential to CallPilot operation These utilities help you to thoroughly test the network interface and isolate any configuration problems The ipconfig command The ipconfig command displays IP configuration information Ipconfig default If you run the command...

Page 39: ...S command prompt window Result The MS DOS Command Prompt window appears 2 At the MS DOS prompt type ipconfig with appropriate parameters Example ipconfig all 3 Press Enter Result The system runs the ipconfig utility 4 Type Exit to exit MS DOS and return to Windows NT 4 0 Flag Description Displays Help information all Displays full configuration information release Releases the IP address for the s...

Page 40: ...j host list k host list w timeout destination list Parameter Description t Pings the specified host until interrupted a Resolves addresses to host names n count Specifies the number of echo requests to send l size Sends buffer size f Set Don t Fragment flag in packet i TTL Time To Live v TOS Type Of Service r count Record route for count hops s count Time stamp for count hops j host list Loose sou...

Page 41: ...works The tracert utility follows several steps to complete its task Tracert sends Internet Control Message Protocol ICMP echo packets with varying Time To Live TTL values to the destination Each router along the path must decrement the TTL on a packet by at least 1 before forwarding it so the TTL is effectively a hop count When the TTL on a packet reaches 0 the router sends back an ICMP Time Exce...

Page 42: ...mmand tracert d h maximum_hops j host_list w timeout target name Example tracert 200 286 0 32 210 200 236 0 04 3 Press Enter Result The system runs the tracert utility 4 Type Exit to exit MS DOS and return to Windows NT 4 0 Parameter Description d Specifies not to resolve addresses to hostnames h maximum_hops Specifies the maximum number of hops to search for the target j host list Specifies a loo...

Page 43: ...plays current arp entries by interrogating the current protocol data If inet_addr is specified the IP and physical addresses for only the specified computer appear If more than one network interface uses arp entries for each arp table appear g Same as a inet_addr Specifies an Internet address if_addr Specifies the Internet address of the interface whose address translation table should be modified...

Page 44: ...Windows NT 4 0 The nbtstat command The nbtstat command displays protocol statistics and current TCP IP connections using NBT Nbtstat command syntax The nbtstat command uses the following syntax nbtstat a remotename A IP address c n R r S s interval s Adds the host and associates the Internet address inet_addr with the Physical address eth_addr The physical address is given as six hexadecimal bytes...

Page 45: ...ypes R Reloads the LMHOSTS file after purging all names from the NetBIOS name cache r Lists name resolution statistics for Windows networking name resolution On a Windows NT computer configured to use WINS this option returns the number of names resolved and registered through broadcast or through WINS S Displays both client and server sessions listing the remote hosts by IP address only s Display...

Page 46: ...tax netstat a e n s p proto r interval Parameter Description a Displays all connections and listening ports e Displays Ethernet statistics This can be combined with the s option n Displays addresses and port numbers in numerical form s Displays per protocol statistics p proto Shows connections for the protocol specified by proto Proto can be tcp or udp If used with the s option proto can be tcp ud...

Page 47: ...nd from Windows NT 4 0 1 Click Start Programs Command Prompt to display the MS DOS command prompt window Result The MS DOS Command Prompt window appears 2 At the MS DOS prompt type netstat with the required parameters 3 Press Enter Result The system runs the netstat utility 4 Type Exit to exit MS DOS and return to Windows NT 4 0 ...

Page 48: ...ows NT file system level CallPilot can still be affected by problems at the CallPilot file system level Note A version of this utility called autocheck automatically runs during Windows NT startup Output from this utility appears on the startup blue screen Chkdsk utility syntax The chkdsk utility uses the following syntax chkdsk drive path filename F V R Parameter Description drive The drive lette...

Page 49: ... from Windows NT 4 0 1 Click Start Programs Command Prompt to display the MS DOS command prompt window Result The MS DOS Command Prompt window appears 2 At the MS DOS prompt type chkdsk drive letter for example chkdsk c 3 Press Enter Result The system runs the chkdsk utility 4 Type Exit to exit MS DOS and return to Windows NT 4 0 ...

Page 50: ...Using Windows NT online diagnostic tools Standard 1 0 50 CallPilot ...

Page 51: ...ce and Diagnostics 51 C h a p t e r 4 Using serial port diagnostic tools In this chapter Overview 52 Shutting down services 53 Conducting TSTSERIO tests 55 Conducting TSTSERIO tests with the loopback plug 59 Restarting services 60 ...

Page 52: ... the serial ports when remote access does not work This chapter describes how to run serial port diagnostics on the CallPilot server using the TSTSERIO command Direct the TSTSERIO command to serial ports on the server after services on these ports have been shut down manually as described in this chapter ...

Page 53: ...ervices to stop for COM 1 testing Routing and Remote Access Service Services to stop for COM 2 testing CallPilot SLEE Service CallPilot MWI Service CallPilot Access Protocol Emulator CallPilot Blue Call Router CallPilot Call Channel Router CallPilot Time Service CAUTION Risk of communications loss By stopping the services on COM 1 or COM 2 you lose the support access feature CAUTION Risk of stoppi...

Page 54: ... display the MS DOS command prompt window Result The MS DOS Command Prompt window appears 2 At the MS DOS prompt type net stop service_name and then press Enter For example type net stop Routing and Remote Access Service and then press Enter Note The quotation marks are required as in the example above Result The system runs the net stop command utility 3 Type Exit and then press Enter to exit MS ...

Page 55: ...rvices See Shutting down services on page 53 TSTSERIO command syntax The syntax for the TSTSERIO command is as follows TSTSERIO P comport S subtstname L loops CAUTION Risk of communications loss By stopping the services on COM 1 or COM 2 you lose the support access feature CAUTION Risk of stopping call processing By stopping the services on COM 2 you stop call processing on CallPilot Flag Requirem...

Page 56: ...iption of the available subtests L loops Optional Specifies the number of times up to a maximum of 65 535 to execute the requested test The default number of tests is 1 A value of 0 infinitely loops until you enter CTRL C Subtest name Description idata Internal data bus loopback imsr Internal modem status register baud Internal data bus loopback at various baud rates word Test 5 6 7 and 8 bit data...

Page 57: ...n press Enter 3 Type Exit and then press Enter to exit MS DOS TSTSERIO external loopback plug subtests The following external loopback subtests are available for the TSTSERIO command For each of these tests an external loopback connector must be used For more information see Conducting TSTSERIO tests with the loopback plug on page 59 Subtest name Description edata External data bus loopback This t...

Page 58: ...ck Start Programs Command Prompt to display the MS DOS command prompt window Result The MS DOS Command Prompt window appears 2 At the MS DOS prompt type tstserio with the required parameters and then press Enter For example type TSTSERIO P com1 S extr and then press Enter 3 Type Exit and then press Enter to exit MS DOS ...

Page 59: ...nnector plug for its edata emsr and eint subtests 9 pin connector plug The standard serial loopback connector is a female 9 pin D sub connector This connector has the following pins wired together CTS pin 8 wired to pin 7 RTS SIN pin 2 wired to pin 3 SOUT DTR pin 4 wired to pin 6 DSR Once the plug is installed on the serial port TSTSERIO can be invoked according to the procedure outlined in the pr...

Page 60: ... 1 testing Routing and Remote Access Service Services to restart after COM 2 testing CallPilot SLEE Service CallPilot MWI Service CallPilot Access Protocol Emulator CallPilot Blue Call Router CallPilot Call Channel Router CallPilot Time Service Routing and Remote Access Service Net Start command Use the NET START command to restart a specified service on a serial port The syntax for the NET START ...

Page 61: ... 1 Click Start Programs Command Prompt Result The MS DOS Command Prompt window appears 2 At the MS DOS prompt type net start service_name and then press Enter For example type net start Routing and Remote Access Service and then press Enter Note The quotation marks are required as in the example above 3 Type Exit and then press Enter to exit MS DOS ...

Page 62: ...Using serial port diagnostic tools Standard 1 0 62 CallPilot ...

Page 63: ... Monitor 68 Event Browser 71 Maintenance page 74 Channel and Multimedia Monitors 75 Section B Working with the Maintenance page 77 Introducing the Maintenance page 78 Viewing component states 82 Starting and stopping components 85 Running integrated diagnostics 89 Viewing the last diagnostic results 94 Section C Working with the Multimedia and Channel Monitors 97 Working with the Multimedia Monito...

Page 64: ... attempt or as serious as a faulty MPC 8 card switching to disabled status All events are reported to the fault management server a subsystem within the CallPilot server The fault management server enables the server to listen and respond to its clients The interaction is called event processing and is the means by which the server detects hardware faults Alarm notification Alarms are warnings gen...

Page 65: ...monitor hardware Part 5 702t Server Maintenance and Diagnostics 65 Section A Tools for isolating and fixing hardware problems In this section Overview 66 Alarm Monitor 68 Event Browser 71 Maintenance page 74 Channel and Multimedia Monitors 75 ...

Page 66: ...of switch connected to CallPilot some of these components may not appear on your system Detecting hardware problems Typically you first become aware of a hardware problem when an alarm is raised All hardware faults produce an alarm or series of alarms depending on the problem in the Alarm Monitor Component Dependent components Media Bus All MPBs MPCs and all multimedia and call channels MPB board ...

Page 67: ...nostics 67 Other indications of a hardware problem include the following user complaints call processing difficulties such as busy signals static dropped calls connection problems and cross talk hearing other conversations system administrator logon difficulties alert icons on the Maintenance page ...

Page 68: ...ll events can be reported in the Event Browser depending on filtering criteria defined in the Event Browser The first time an event occurs it generates an alarm that appears in the Alarm Monitor If the same event continues to occur a new alarm is not generated Instead the time and date assigned to the original generated alarm is updated Alarms can be cleared from the Alarm Monitor but the event th...

Page 69: ...age appears 2 Click the Event Code for the first critical or major alarm Result A description of the event appears in a new web browser window 3 Review the description and recovery action 4 Repeat steps 2 and 3 for a few more alarms if necessary 5 If the solution to the problem is not apparent obtain the return code of the first event and continue the investigation by using the Event Browser see E...

Page 70: ...Manager to monitor hardware Standard 1 0 70 CallPilot See also For detailed information on how to use the Alarm Monitor refer to the CallPilot Administrator s Guide NTP 555 7101 301 or the CallPilot Manager online Help ...

Page 71: ... alarm was raised The event listing can help you determine the root cause of a problem About events The Event Browser displays events that have been recorded in the server log Each event identifies the time the event occurred the object that generated the event and the cause of the event Events are classified as Information Minor Major or Critical By default the Event Browser displays only the lat...

Page 72: ... Click an event that appears to be related to the problem or an event that occurred near the time the alarm was raised Result A description of the event appears in a new web browser window 3 View the description and recovery action 4 Repeat steps 2 and 3 for a few more events if necessary 5 If the solution to the problem is not apparent contact your Nortel Networks technical support representative...

Page 73: ...ware Part 5 702t Server Maintenance and Diagnostics 73 See also For detailed information on how to use the Event Browser for example how to set preferences refer to the CallPilot Administrator s Guide NTP 555 7101 301 or the CallPilot Manager online Help ...

Page 74: ... a problem with hardware such as an MPC 8 card MPB board or the DS30X link you can use the Diagnostic section on the Maintenance page You can run a new diagnostic for the component or review the results of the last diagnostic that was run More information For information on all aspects of the Maintenance page see Section B Working with the Maintenance page on page 77 or the CallPilot Manager onlin...

Page 75: ...ware or hardware maintenance Nortel Networks recommends that you disable all call channels first There are two ways to disable the call channels Courtesy stop the channels preferred method When you courtesy stop call channels CallPilot waits until the channels are no longer active before disabling them instead of suddenly terminating active calls Stop the channels When you stop channels you sudden...

Page 76: ...Using CallPilot Manager to monitor hardware Standard 1 0 76 CallPilot ...

Page 77: ...Server Maintenance and Diagnostics 77 Section B Working with the Maintenance page In this section Introducing the Maintenance page 78 Viewing component states 82 Starting and stopping components 85 Running integrated diagnostics 89 Viewing the last diagnostic results 94 ...

Page 78: ...enance page identifies the server platform and switch connectivity type It also provides a tree that when expanded lists the physical and logical hardware components down the left side of the page To list the server s hardware components click the plus sign at the top of the tree To list the subcomponents for each component click the plus sign beside the component Note The components that are list...

Page 79: ...he details about that component Details are divided into the sections described in the following table Section Description General This section shows general technical information about the selected component This typically includes the following details the name class type series or version of a component various capabilities of a component for example whether a component is removable Note This s...

Page 80: ...nformation about working with component states see the following sections Viewing component states on page 82 Starting and stopping components on page 85 Diagnostics Use the Diagnostics section to run one or more diagnostic tests or to view the results of the last diagnostic tests that were run on the selected component This section appears only for components on which you are allowed to run diagn...

Page 81: ... are having problems with the DS30X link determine if either one or both of those items are causing the problem and need to be replaced Time Switch No No No MPCs embedded on MPB boards or on MPC 8 cards Yes Yes embedded No MPC 8 cards Yes DSPs Yes Yes No Channels Yes No No DS30X link Yes No No Component Start stop or courtesy stop Diagnostics available Replaceable ...

Page 82: ...omponent by looking at the State box in the Maintenance section State Description Active The component is working and currently involved in processing a call Disabled The diagnostic failed Idle The component is working but not currently involved in processing a call InTest A diagnostic is running on the resource or device Loading The component has been started which takes it out of the Off Duty st...

Page 83: ...it was not allocated in the Configuration Wizard Off Duty The component has been stopped Remote Off Duty The component has been taken out of service at the switch Shutting Down The component is in the process of stopping This state occurs quickly and is immediately followed by Off Duty Uninitiated The call processing component has not initialized the resource Icon Description A problem exists with...

Page 84: ...llPilot server to expand the component tree 3 Continue clicking the plus sign until the component with which you want to work is visible 4 Click the hardware component with which you want to work Result The Maintenance page refreshes to show details about the component 5 Scroll down to the Maintenance section The following is an example of the Maintenance section for an MPC 8 card 6 View the state...

Page 85: ... service component back into service you must start it Start and stop components from the Maintenance section on the Maintenance page ATTENTION Nortel Networks recommends that if possible you courtesy stop a component Courtesy stop is available only at the individual channel level To courtesy stop CallPilot use the following Multimedia Monitor to courtesy stop a range of multimedia DSP channels Ch...

Page 86: ...erred over a regular Stop Stop A Stop takes the component out of service immediately regardless of whether the component is currently processing calls All active calls are dropped Typically you perform a Stop only when severe problems that are affecting a large number of incoming calls occur or if your organization determines a special need for it Components that can be started and stopped Only th...

Page 87: ...t to work is visible 4 Click the hardware component that you want to start or stop Result The Maintenance page refreshes to show details about the component MPB board Takes all call processing resources on the selected board out of service Time Switch You cannot perform maintenance administration on the timeswitch MPCs embedded on MPB boards or on MPC 8 cards Takes the selected MPC out of service ...

Page 88: ...topping all components that is you are taking the entire system down ensure that you inform all administrators desktop messaging users and web messaging users so that they can log off their sessions before you proceed The system asks you to confirm the Courtesy stop If you click OK the component is put out of service after all calls are finished Stop Click this button to take the selected componen...

Page 89: ...llPilot server is having trouble processing incoming calls and you are hoping that diagnostic results can tell you why Problems include static dropped calls and cross talk hearing another conversation Before you begin Components that have diagnostic tests available The following table identifies the components on which you can run diagnostics ATTENTION Take the component out of service before you ...

Page 90: ...owser window see the example on page 93 In both cases check the Alarm Monitor to determine the reason and the appropriate action to take See Tools for isolating and fixing hardware problems on page 65 If the Alarm Monitor and Event Browser do not provide a solution to a hardware problem you may need to replace or service a component If the problem is with a component that is not replaceable becaus...

Page 91: ...component with which you want to work is visible 4 Click the hardware component for which you want to run diagnostics Result The Maintenance page refreshes to show details about the component 5 Scroll down to the Maintenance section and ensure that the component is out of service Note For instructions on taking the component out of service see To start or stop a component on page 87 ATTENTION Nort...

Page 92: ...e Diagnostics section Result The following is an example of the Diagnostics section for an MPC 8 card removable MPC 7 Check the check box for each diagnostic that you want to run Note If you want to run all of the diagnostics check the Diagnostic Description check box at the top of the list ...

Page 93: ...702t Server Maintenance and Diagnostics 93 8 Click Run Result A new web browser window opens to display the progress and results of the diagnostics Note The Diagnostic Results box in the Diagnostics section displays diagnostic results when you click Get Last Result ...

Page 94: ...Admin Result The Maintenance page appears 2 Click the plus sign beside the CallPilot server to expand the component tree 3 Continue clicking the plus sign until the component with which you want to work is visible 4 Click the hardware component for which you want to run diagnostics Result The Maintenance page refreshes to show details about the component ATTENTION Nortel Networks recommends that y...

Page 95: ...rt 5 702t Server Maintenance and Diagnostics 95 5 Scroll down to the Diagnostics section Result The following is an example of the Diagnostics section for an MPC 8 card removable MPC 6 Check the check box for each diagnostic for which you want to review results ...

Page 96: ...Last Result Result The results appear in the Diagnostic Results box Last diagnostic results The results of the last diagnostic test display the following information in the Diagnostic Results box diagnostic title diagnostic result pass or fail the date and time the test was completed ...

Page 97: ... Manager to monitor hardware Part 5 702t Server Maintenance and Diagnostics 97 Section C Working with the Multimedia and Channel Monitors In this section Working with the Multimedia Monitor 98 Working with the Channel Monitor 100 ...

Page 98: ...the status of multimedia channels The multimedia channels are the DSP ports that process the calls They are the voice fax and speech recognition channels To view or work with multimedia channel states 1 In CallPilot Manager click Maintenance Multimedia Monitor Result The Multimedia Monitor page appears showing the channels associated with each DSP ...

Page 99: ... to confirm the Courtesy Stop or Stop Click OK The selected channels change to off duty or on duty status according to the action you chose Note If the buttons are not available wait a few seconds for the page to refresh IF you want to stop or start THEN all of the channels associated with a DSP check the check box to the left of the DSP that you want to stop or start Repeat this step for each DSP...

Page 100: ...the connections between the server and the switch that carry the call signals to CallPilot To view or work with call channel states 1 In CallPilot Manager click Maintenance Channel Monitor Result The Channel Monitor page appears showing the DS30X also known as DS0 channels associated with each DS30X link Note For an explanation of the channel states refer to the CallPilot Manager online Help ...

Page 101: ...d channels change to off duty or on duty status according to the action you chose Note If the buttons are not available wait a few seconds for the page to refresh IF you want to stop or start THEN all of the channels associated with a DS30X link check the check box to the left of the DS30X link that you want to stop or start Repeat this step for each DS30X link only one or several channels that ar...

Page 102: ...Using CallPilot Manager to monitor hardware Standard 1 0 102 CallPilot ...

Page 103: ...Part 5 702t Server Maintenance and Diagnostics 103 C h a p t e r 6 Using CallPilot system utilities In this chapter Overview 104 Diagnostics Tool 105 PEP Maintenance utility 108 System Monitor 110 ...

Page 104: ...Diagnostics Tool Allows CallPilot startup diagnostics to be enabled or disabled turned on or off PEP Maintenance Displays a list of installed PEPs and enables PEP uninstall System Monitor Displays the following information the status of all CallPilot channels the status of all CallPilot services Note This status is more accurate than the status that Windows NT provides in the Services control pane...

Page 105: ...ntify hardware problems that may exist when the system and its services are started DSP TimeSwitch MediaBus When you disable startup diagnostics you can save time during system maintenance operations where restarts or Call Processing services restarts are required There are three recommended steps Use the Diagnostics tool to turn off CallPilot startup diagnostics Perform system maintenance Use the...

Page 106: ...ss the Diagnostics Tool On the Windows desktop click Start Programs CallPilot System Utilities Diagnostic Tool Result The Diagnostics Tool window appears To enable startup diagnostics From the Diagnostics Tool window select Configuration Maintenance Startup Diag Enable ...

Page 107: ...ol window select Configuration Maintenance Startup Diag Disable ATTENTION Nortel Networks recommends that you leave the startup diagnostics turned on When you disable CallPilot startup diagnostics you prevent CallPilot from automatically identifying hardware problems that may exist when the system and its services are started DSP TimeSwitch MediaBus ...

Page 108: ...talled PEPs on the server and enables you to uninstall PEPS For information on installing or uninstalling PEPs refer to Part 4 of the CallPilot Installation and Configuration binder To access the PEP Maintenance utility From the Windows desktop click Start Programs CallPilot System Utilities PEP Maintenance Utility Result The DMI Viewer window appears ...

Page 109: ... list of all installed PEPs 1 Click the component for which you want to display the PEP list 2 Click Show PEPs Result A list of all installed PEPs appears in the left pane 3 If you want to review the readme file associated with a PEP click the PEP and then click Read Result The readme file opens in Notepad ...

Page 110: ...ies System Monitor Result The CallPilot System Monitor window appears By default the Channel Monitor tab appears on top Click the other tabs to view the information on those tabs Tab Description Channel Monitor Shows the status of all CallPilot services multimedia channels DSP channels and call channels DS30X channels System Info Displays particulars about the CallPilot System such as features pur...

Page 111: ...ot perspective The status shown in the Windows NT Services control panel may state that a service is running but it may not actually be fully running or in service from a CallPilot perspective Refer to the System Monitor tool Channel Monitor tab for the true status The services listed under Service Name should be either running or in full service when CallPilot is functioning optimally If any Call...

Page 112: ...BPC Load Service useful in a DSE system Dialogic CT Media Server Core Service Dialogic CT Media Server ISE Service Call Channel Resource Service Blue Call Router Service Media Resource Service Maintenance Service Provider Service DSPs In the DSP pane each DSP is represented in a separate row Each box in the row is one DSP channel or multimedia channel Click the Legend Help tab to view descriptions...

Page 113: ... one DS30X channel The DS30X links connect the CallPilot server to the MGate card in the Meridian 1 switch or Succession CSE 1000 system About the System Info tab The following is an example of the System Info tab followed by a description of its contents The numbered items provide information about the features purchased Information about the underlying operating system is provided in the top rig...

Page 114: ...llPilot PEP information and configured Service DNs are listed in the bottom part of the window About the Legend Help tab The following is an example of the Legend Help tab Consult this window for descriptions of the icons found in the Channel Monitor tab ...

Page 115: ...15 C h a p t e r 7 Replacing basic chassis components In this chapter Before you begin 116 Removing the side cover 117 Replacing the side cover 119 Removing the front cover 120 Replacing the front cover 121 Removing the fan 122 Replacing the fan 124 ...

Page 116: ...of the CallPilot Installation and Configuration binder for details Then label and disconnect the power cable and any other peripheral cables that may be in your way See the following diagram G101719 Mouse connector Keyboard connector On board network card Monitor connector COM 1 serial port used for modem COM 2 serial port AC power input Slot number Parallel port software feature key 4 5 3 2 1 ...

Page 117: ...remove the side cover 1 If a padlock is installed on the back of the system unlock and remove it See A in the diagram below 2 Remove and save the three screws from the back of the side cover See B in the diagram above Note You need the screws to reattach the side cover G100825 C A B Bottom tabs of cover Bottom slots of chassis ...

Page 118: ...e chassis as shown in the diagram above 6 Use both hands to lift the cover upward to disengage the top row of tabs from the notches in the top edge of the chassis 7 Set the cover aside 8 Place the server on its side WARNING Risk of personal injury Do not touch the sharp metal edges of the cover as they can cause personal injury CAUTION Risk of server damage Always lay the server on its side with t...

Page 119: ...ide the cover toward the front of the system until the cover tabs firmly engage in the chassis 4 Attach the side cover to the chassis using the three screws you removed earlier and tighten them firmly 5 Replace the padlock through the metal loop that protrudes through the slot in the back of the side cover 6 Connect all external cables and the power cord to the back panel CAUTION Risk of equipment...

Page 120: ...e side panel To remove the front cover 1 Remove and save the screw from the front cover 2 Squeeze the two plastic tabs inside the front cover and push them in to unlatch the cover from the slots in the chassis 3 Pull the left side of the cover out slightly about 38 cm 15 in until the cover clears the power and reset buttons 4 Slide the cover to the right until the tabs disengage from the chassis s...

Page 121: ...ont cover into the slots on the right side of the chassis 2 Align the front panel with the server by lining up the CD ROM drive with its cutout 3 Flex and snap the right edge of the panel to insert the four metal tabs into their slots 4 Squeeze the front panel and chassis together along the left side until the plastic tabs snap into their slots 5 Reinstall and firmly tighten the screw ...

Page 122: ...rives The integrated power supply fan provides additional cooling and airflow Before you begin Before you remove the fan power down the server detach the power cord and remove the side cover To remove the fan 1 Label and disconnect any cables attached to add in boards 2 Remove all add in boards Note As you remove a board label it with its slot number so that you can reinstall the board in the same...

Page 123: ...ll the tabs out of the slots in the chassis See B in the diagram above Note The plastic tabs are actually sections of the housing that were created by cutting slots into the housing 5 Swing the assembly to the left until you disengage the plastic tabs on the other edge of the assembly from the slots in the chassis Remove the assembly from the chassis and place it on a flat surface 6 Unsnap the fan...

Page 124: ... housing 2 Thread the fan power cable through the two openings on the side of the housing Note Do not pinch the cable as you snap the fan into the housing 3 Insert the assembly s inner edge plastic tabs those near the fan cable into the slots in the chassis 4 Carefully swing the assembly to the right until the outer edge tabs on the fan housing snap into the slots in the front of the chassis 5 Rec...

Page 125: ...8 Replacing a hard drive tape drive CD ROM drive or floppy drive In this chapter SCSI and IDE cabling illustrations 126 Replacing or installing hard drives 131 Replacing or installing a tape drive 138 Replacing the CD ROM drive 142 Replacing the floppy disk drive 144 ...

Page 126: ...ith IDE CD ROM no tape drive on page 127 Cabling for a RAID system with IDE CD ROM and SCSI tape drive on page 128 Cabling for a non RAID system with CD ROM no tape drive on page 129 Cabling for a non RAID system with CD ROM and tape drive on page 130 ATTENTION For customers who buy a new CallPilot 2 0 702t server the tape drive is installed at the factory by default As a result the configurations...

Page 127: ...rver Maintenance and Diagnostics 127 Cabling for a RAID system with IDE CD ROM no tape drive A0 B0 C0 A1 B1 C1 RAID card Channel 0 Channel 1 CD ROM G100813 Note 1 A T indicates an active wide terminator Note 2 The CD ROM is connected to the IDE 0 PRI IDE Wide SCSI Narrow SCSI IDE 0 IDE 1 T T ...

Page 128: ... 128 CallPilot Cabling for a RAID system with IDE CD ROM and SCSI tape drive A0 B0 C0 A1 B1 C1 Tape drive RAID card Wide SCSI Narrow SCSI Channel 0 Channel 1 IDE 0 CD ROM G100812 IDE 1 Note 1 A T indicates a wide active terminator Note 2 The CD ROM is connected to IDE 0 T T T ...

Page 129: ...loppy drive Part 5 702t Server Maintenance and Diagnostics 129 Cabling for a non RAID system with CD ROM no tape drive A0 B0 C0 CD ROM G100815 Note 1 A T indicates an active wide terminator Note 2 The CD ROM is connected to IDE 0 Wide SCSI Narrow SCSI IDE 0 IDE 1 T ...

Page 130: ...ote 2 An A represents a narrow to wide adapter that connects the narrow SCSI controller to a wide 68 pin SCSI cable Note 3 New tape drive kits NTUB55AB use the cabling configuration shown in this diagram 702t servers with an already installed tape drive may have a narrow SCSI cable for the tape drive and the adapter at the tape drive connection Note 4 The CD ROM is connected to IDE 0 Wide SCSI Nar...

Page 131: ...ices and the wide SCSI bus supports only 14 peripheral devices in addition to the host adapter itself on the baseboard SCSI drive cabling If you are installing a SCSI drive the system includes a standard 68 pin wide 16 bit SCSI ribbon cable that supports up to eight SCSI devices The system also includes a wide to narrow adapter used to connect the tape drive cable to the 68 pin wide SCSI connector...

Page 132: ...n the bus The last SCSI device on the cable must be the active bus termination or a separate active termination device To replace a hard drive 1 Power down the server 2 Remove the side cover 3 Disconnect the power and signal cables from the drives in the 3 5 inch bay 4 Remove and save the three screws holding the bay to the chassis 5 Swing the bay out to the left of the chassis 6 Slide the bay upw...

Page 133: ...the drive is not the last device on the SCSI cable disable the SCSI termination b If the drive is one of the last two drives on the SCSI cable ensure that the SCSI termination power is enabled c Set the drive parity jumper to Enable Parity 14 If you removed the drive that was installed at the end of the SCSI cable ensure the device that is now the last SCSI device on the cable is properly terminat...

Page 134: ...of the following steps a If this is a RAID system then rebuild the new hard drive b If this is a non RAID system run the SCSI Select utility to configure the new hard drive Result Hard drive replacement is complete To install an additional hard drive 1 Disconnect power and signal cables from all drives installed in the bay 2 Remove and save the three screws holding the bay to the chassis 3 Swing t...

Page 135: ... parity jumper to Enable Parity 10 Install the hard drive component side facing down in the bay Align the screw holes in the drive with those in the bay and secure the drive to the bay with four screws 11 To reinstall the bay in the chassis insert the tabs on the bay into their slots in the chassis Slide the bay downward until the tabs interlock with the slots See A in the diagram below 12 Swing t...

Page 136: ...o tie back the cable 15 Reinstall the side cover 16 Do one of the following steps a If this is a RAID system then hard drives must be added in pairs Configure the new RAID pair as described in Chapter 9 Performing RAID maintenance b If this is a non RAID system run the SCSI Select utility to configure the new hard drive Hard drive location and SCSI ID configuration RAID system See SCSI and IDE cab...

Page 137: ...s 137 Non RAID system Note In a non RAID system the server has only three hard drives installed See SCSI and IDE cabling illustrations on page 126 for more information Location of drives in internal drive bays SCSI channel SCSI ID System pack label Top slot 0 0 A 0 Second slot from top 0 1 B 0 Third slot from top 0 3 C 0 ...

Page 138: ...ng drives save the panel and shield to reinstall later in case you remove the drive and do not reinstall one in the same bay To configure the tape drive Note Some settings may already be properly configured If it is not clear from the drive manufacturer s documentation how to set jumpers contact your Nortel Networks technical support representative 1 Set the SCSI ID to 2 2 Disable the Active Termi...

Page 139: ...eze the plastic rail tabs toward each other as you carefully slide the faulty drive forward out of the bay 6 Place the device on an antistatic surface 7 Remove and save the four screws and two slide rails Note If you plan to leave the bay empty install a filler panel and stainless steel EMI shield on the bay 8 Install the slide rails on the new tape drive 9 Install the new tape drive in the tape d...

Page 140: ...ive the server is shipped with the tape drive slide rails attached to the side of the tape drive bay inside the server 5 Install the slide rails on the new tape drive 6 Remove the screws and filler panel from the tape drive bay and set them aside 7 Push the tab on the left side of the EMI metal shield to the right to disengage it from the chassis and save the shield 8 Install the tape drive in the...

Page 141: ...s shown in the diagram and described in these substeps a Connect a narrow to wide SCSI adapter to the server s narrow SCSI controller b Connect a 68 pin SCSI cable to the narrow to wide SCSI adapter on the motherboard c Attach a wide SCSI terminator to the other end of the SCSI cable d Connect one of the middle connectors of the SCSI cable to the tape drive 11 Attach the power cable to the tape dr...

Page 142: ...nufacturer s documentation for specific jumper settings 3 Remove the side and front system covers and place the front cover on a flat surface 4 Disconnect the faulty drive s power and signal IDE cables 5 Squeeze the plastic rail tabs toward each other as you carefully slide the faulty drive forward out of the bay 6 Place the device on an antistatic surface 7 Remove and save the four screws and two...

Page 143: ...this refer to one of the following diagrams Cabling for a RAID system with IDE CD ROM no tape drive on page 127 Cabling for a RAID system with IDE CD ROM and SCSI tape drive on page 128 Cabling for a non RAID system with CD ROM no tape drive on page 129 Cabling for a non RAID system with CD ROM and tape drive on page 130 Result The CD ROM drive is installed 10 Replace the server covers 11 Test the...

Page 144: ...s are closest to the center of the drive 3 Remove and save the screw securing the drive and carrier assembly to the 5 25 inch drive bay 4 Slide the assembly back toward the power supply to disengage the tabs from the slots in the bottom of the 5 25 inch drive bay 5 Remove the assembly from the chassis and place it component side up on an antistatic surface 6 Remove the four screws that hold the br...

Page 145: ...t assembly under the bottom 5 25 inch bay 13 Slide the assembly toward the front of the system and engage the bracket tabs in the slots under the bottom bay Note The bottom of the drive bracket assembly must accept the tab that sticks out from the inside of the front panel Make sure that the front of the drive fits flush in the front opening of the system 14 Secure the assembly to the 5 25 inch ba...

Page 146: ...Replacing a hard drive tape drive CD ROM drive or floppy drive Standard 1 0 146 CallPilot Installing the floppy disk drive G100816 ...

Page 147: ...52 RAID system 153 Installing AcceleRAID352 RAID Global Array Manager software 154 Rebuilding an AcceleRAID352 RAID hard drive 155 Configuring an AcceleRAID352 RAID system 159 To flash upgrades in the AcceleRAID352 controller 168 Splitting AcceleRAID352 RAID drives and upgrading software 169 Section C Maintaining a DAC960 RAID system 195 Maintaining DAC960 RAID hard drives 196 Rebuilding a DAC960 ...

Page 148: ...ther One disk serves as the backup copy of the other disk If one drive fails the other automatically replaces it This level prevents loss of information and network time System backups Perform regular tape backups of the CallPilot server Although RAID provides a high level of data security through redundancy you must restore from backup tape if the RAID controller card fails or if both hard drives...

Page 149: ...RAID maintenance Part 5 702t Server Maintenance and Diagnostics 149 Section A Replacing the RAID controller card In this section Replacing the AcceleRAID 352 RAID controller card 150 Upgrading from DAC960 to AcceleRAID352 152 ...

Page 150: ...antistatic wrist strap the replacement RAID controller card same model as the current card CAUTION Risk of data loss If the existing RAID controller card has failed the data on the hard drives may be corrupted A procedure for replacing the AcceleRAID controller card is provided here for reference purposes However you must contact Nortel Networks technical support for further instructions before yo...

Page 151: ...at the top of the card s faceplate 9 Remove the card from the chassis 10 Unpack the replacement Mylex AcceleRAID352 RAID card 11 Insert the replacement card in the appropriate PCI slot PCI slot 4 which is the top PCI slot 12 Apply downward pressure until the card is evenly and securely seated in the slot 13 Secure the card by tightening the screw at the top of the faceplate 14 Connect RAID channel...

Page 152: ...ylex AcceleRAID352 controller card CAUTION Risk of data loss The procedure to upgrade from a DAC960 RAID controller card to an AcceleRAID352 controller card requires assistance from Nortel Networks technical support Also note that if the existing RAID controller card has failed the data on the hard drives may be corrupted Contact Nortel Networks technical support for further instructions ...

Page 153: ...n AcceleRAID352 RAID system In this section Installing AcceleRAID352 RAID Global Array Manager software 154 Rebuilding an AcceleRAID352 RAID hard drive 155 Configuring an AcceleRAID352 RAID system 159 To flash upgrades in the AcceleRAID352 controller 168 Splitting AcceleRAID352 RAID drives and upgrading software 169 ...

Page 154: ...stalled To install the Mylex Global Array Manager software 1 Start the server and then log on to Windows NT 2 Insert the CallPilot 2 0 OS Recovery CD or Upgrade CD into the CD ROM drive 3 On the My Computer applet right click the CD ROM drive and then select Explore 4 Access the Drivers Misc RAID AR352 GAM directory and then run Setup 5 Follow the instructions on the screen ATTENTION The Mylex Glo...

Page 155: ...ebuild process when the replacement drive is accessed If you want to start the initiation process sooner or monitor the rebuilding process follow the steps in the procedure below Before you begin Perform this procedure in response to the system message that a hard drive has failed The message displays information about drive location Perform this procedure while the system is powered on To rebuild...

Page 156: ...select Start Programs Mylex Workstation Array Manager Result The Workstation Array Manager window appears In the example below the secondary hard drive in logical drive 2 channel 1 ID 5 was faulty and has been replaced The new hard drive is offline and logical drive 2 is still in critical state because the new hard drive has not yet been rebuilt 4 In the Workstation Array Manager window double cli...

Page 157: ...ss Result The Rebuild Status window appears When the rebuild is complete each drive takes up to 45 minutes the following dialog box appears to inform you that the rebuild is complete 6 Click OK in the Rebuild Message dialog box Result The Workstation Array Manager window is updated In the example in this procedure the physical drive at Channel 1 ID 5 is now online as is logical drive 2 ...

Page 158: ...Performing RAID maintenance Standard 1 0 158 CallPilot 7 Close the Workstation Array Manager window Result You have completed the rebuild procedure ...

Page 159: ... coercion The RAID controller Mylex AcceleRAID352 includes a feature called Drive Coercion This feature allows drive capacities from different vendors to appear to be the same size Drive coercion also allows you to replace a dead existing drive with a drive of the same capacity from a different manufacturer even if it is slightly smaller physically This feature rounds up the actual capacity to an ...

Page 160: ...ex RAID cards have an option that you must set before you configure them Complete the following steps to properly configure your RAID card 1 Power on the system Result The AR352 messages appear 2 When the message Press Alt M for BIOS options appears press Alt M simultaneously Result The AR352 BIOS options appear 3 Use the arrow keys to move to the 2 GB Drive Geometry option and then press Enter Re...

Page 161: ...th Day Year Mylex Corporation After the messages appear the system prompts you to press Alt R to enter EzAssist 2 Press Alt R Result The system restarts and enters EzAssist 3 Allow EzAssist to scan the SCSI bus es and target drives Result After scanning is complete the following message appears No existing RAID configuration has been detected Would you like to configure a RAID drive now 4 Use the ...

Page 162: ...n window appears 7 Press Enter to access the Properties Result The Properties menu appears 8 Press Enter to continue 9 Use the arrow keys to highlight the menu item Startup and then press Enter Result Ensure the following settings appear default Disk Spin Up By Controller Number of Disk Drives per spin 2 Initial Delay 0 Delay between Spins 6 10 Select OK to accept the startup property changes and ...

Page 163: ...twice to exit to the Main menu 13 If no further changes are required press Esc until the Main menu appears 14 From the Main menu choose Configure RAID Drive and then press Enter Result The Configure RAID Drive menu appears 15 Select Custom and then press Enter Result A submenu appears 16 Select Create a New Disk Array and then press Enter Result The Disk Array Configuration menu appears ...

Page 164: ...o select Save Array Hard drive bay SCSI channel SCSI ID System pack Logical drivea a RAID pairs logical drives or system packs consist of the following pairs hard drives 1 and 4 2 and 5 and 3 and 6 Label used in diagramsb b These labels are used in diagrams for clarity and are not used in the AcceleRAID utility s user interface Top slot 0 0 0 primary hard drive A 0 Second slot from top 0 1 1 prima...

Page 165: ...two more drives 21 Define the second drive as shown above for the server 22 Press Tab to select Save Array 23 Press Enter to create the second logical drive Result The system prompts you to define the logical drive 24 If additional drive packs are to be created select No 25 Repeat steps 21 to 23 until all packs are created 26 When the last drive pack has been created selectYes Result The system pr...

Page 166: ...default Note If these settings differ you can change them using the keys when the option is highlighted 29 To add the logical drive press Tab to switch the focus to the buttons and then press Enter with Add Drive selected Repeat these steps until all logical drives are defined 30 When all logical drives are defined apply the configuration to the controller by selecting and pressing Apply Result Th...

Page 167: ...er 2002 Performing RAID maintenance Part 5 702t Server Maintenance and Diagnostics 167 32 Select Yes to exit the EzAssist utility Result The system restarts and is now ready for operating system installation ...

Page 168: ...ade the firmware AcceleRAID352 controller 1 Restart the system and then press Alt R to enter the EzAssist utility when prompted 2 On the Main menu click Advanced Options 3 Have the disk ready that contains the firmware BIOS boot block or utility image file s 4 On the Advanced Options Menu click Update Flash Code 5 Insert the disk into the disk drive 6 Type the path and the name of the file that ne...

Page 169: ...or the upgrade 2 Performing the CallPilot server software upgrade 3 Resynchronizing the CallPilot server hard drives Requirements As a precaution ensure that you have a full system tape backup available You need a blank 3 5 inch 1 44 Mbytes formatted floppy disk to use to back up the RAID configuration The server must have a standard hard drive configuration as documented in RAID system pack locat...

Page 170: ...dows NT You do not need to wait for CallPilot to boot while you are performing maintenance tasks Also disregard any dialog boxes that appear if CallPilot does not boot successfully while you are performing maintenance tasks If you are not sure which RAID controller is installed restart the server and observe which RAID controller is detected in the POST messages Timing and checklist The following ...

Page 171: ...SI ID 2 is reserved for the SCSI tape drive Disconnect the secondary hard drives 10 minutes Perform the server software upgrade Varies depending on your system Reconnect the offline hard drives 10 minutes Resynchronize rebuild the offline hard drives up to 45 minutes per drive pair Note You can resynchronize only one drive pair at a time Hard drive bay SCSI channel SCSI ID Logical drive Label used...

Page 172: ... the existing RAID configuration 5 Disconnect the secondary hard drives Third slot from top 0 3 2 primary hard drive C 0 Fourth slot from top 1 4 0 secondary hard drive A 1 Fifth slot from top 1 5 1 secondary hard drive B 1 Sixth slot from top bottom slot 1 6 2 secondary hard drive C 1 a These labels are used in diagrams for clarity and are not used in the AcceleRAID utility s user interface Hard ...

Page 173: ...g procedure will not work and data loss can occur if it is used To ensure that the RAID controller and all drives are fully operational check their status using the Mylex Workstation Array Manager software as follows 1 Log on to the CallPilot server as Administrator or any other user ID that has administrative privileges 2 From the Windows desktop select Start Programs Mylex Workstation Array Mana...

Page 174: ...ves on page 184 Then return to this procedure Note If a hard drive does not successfully go to the online state verify the hard drive jumper settings and cabling connections and then try again to rebuild the hard drive If you cannot make the hard drive go to the online state replace the faulty hard drive see Replacing or installing hard drives on page 131 for hard drive configuration instructions ...

Page 175: ...ized use the Mylex Workstation Array Manager software Run a consistency check on each configured logical drive as follows 1 In the Workstation Array Manager window double click the icon for logical drive 0 Each logical drive represents a mirrored pair of hard drives Result The Logical Drive 0 Information window appears 2 Click Consistency Check to start a consistency check on the logical drive Res...

Page 176: ...eck reports errors stop this procedure and contact Nortel Networks technical support to correct the problem 4 Click OK Result You return to the Logical Drive Information window 5 Click Close Result You return to the Workstation Array Manager window 6 Repeat steps 1 to 5 for the remaining logical drives on the server in this example drives 1 and 2 7 After all drives have been checked close the Work...

Page 177: ... Press Alt R prompt you can press Reset to restart the server before the system finishes booting to Windows NT If you reach the Windows NT Operating System selection screen you have missed the Press Alt R prompt 3 From the RAID controller selection window press Enter to select the AcceleRAID 352 controller Result A pop up menu appears The remainder of this document refers to this first menu as the...

Page 178: ...s see the following procedure To disable the secondary hard drives 1 While the server is restarting the RAID controller is detected and a prompt appears to Press Alt R for RAID Configuration Options When this prompt appears press Alt R Result The Mylex Raid EzAssist program starts Note If you miss the Press Alt R prompt you can press the Reset button to restart the server before the system finishe...

Page 179: ...fline may cause data corruption For this procedure disregard this message 8 Select Yes and then press Enter Result The system prompts you to confirm 9 Select Yes and then press Enter Result You return to the Physical Drive Selection window The hard drive that was selected is now set to Offline CAUTION Risk of lost or corrupted data All hard drives must be online before you continue with the rest o...

Page 180: ...am Result A message appears indicating that you are about to exit RAID EzAssist and asking for confirmation 15 Select Yes and then press Enter Result A message appears indicating that you can either power off the system or select OK to reboot 16 Power off the server To disconnect the secondary hard drives Physically disconnect the secondary hard drives to ensure that these hard drives are not upda...

Page 181: ...d data loss Ensure you first power off the server and use an ESD wrist strap If you decide to remove the drives be sure to label them with their SCSI channel and ID and store them in antistatic bags and suitable foam material If you remove the drives and then label drives incorrectly and therefore are not able to reinstall the drives in the same locations you may not be able to recover your system...

Page 182: ...fline and as a result three logical drives are running in critical state This is normal It indicates that the hard drives are no longer being mirrored A0 B0 C0 A1 B1 C1 Tape drive RAID card Wide SCSI Narrow SCSI Channel 0 Channel 1 IDE 0 CD ROM G100812 IDE 1 Note 1 A T indicates a wide active terminator Note 2 The CD ROM is connected to IDE 0 T T T ...

Page 183: ...e upgrade is completed ensure that you test the upgrade before you resynchronize the hard drives See Testing the CallPilot installation in Part 3 of the CallPilot Installation and Configuration binder 3 Once the upgrade is completed and tested there are two options available If the upgrade is successful continue with Resynchronizing the CallPilot server hard drives on page 184 to keep the upgraded...

Page 184: ...1 Shut down and power off the CallPilot server 2 Reconnect the hard drivesby reconnecting the SCSI cable for channel 1 For cabling details see the diagram in To disconnect the secondary hard drives on page 180 3 Power up the server Result POST messages from the RAID controller warn you that the system is operating in critical mode that is with some drives offline 4 Log on to the CallPilot server a...

Page 185: ...tics 185 5 From the Windows desktop select Start Programs Mylex Workstation Array Manager Result The Workstation Array Manager window appears Logical drives 0 1 and 2 are in critical state because the physical drives are not mirrored The fourth fifth and sixth hard drives are offline ...

Page 186: ...dure this is the device at channel 1 ID 3 Result The Disk Device Information window appears 7 In the Disk Device Information window click Rebuild to start the disk resynchronization process Result The Rebuild Status window appears When the rebuild is complete each drive takes up to 45 minutes the following dialog box appears to inform you that the rebuild is complete ...

Page 187: ...r window is updated In the example in this procedure the physical drive at Channel 1 ID 3 is now online as is logical drive 0 9 Repeat steps 6 to 8 for the remaining two offline drives Result All the physical drives and logical drives are online 10 Once all drives have been rebuilt close the Workstation Array Manager window Result You have completed the upgrade procedure ...

Page 188: ...ves 5 Verify that the pre upgrade hard drives are functioning properly 6 Reconnect the failed upgrade hard drives 7 Resynchronize the hard drives to finish restoring the pre upgrade system To disconnect the failed upgrade hard drives 1 Ensure that you have powered off the CallPilot server 2 Disconnect the failed upgrade hard drives by labeling and then disconnecting the SCSI cable for channel 0 Fo...

Page 189: ...RAID 352 controller Result The main menu appears 4 Select Advanced Options and then press Enter Result The advanced options pop up menu appears 5 Select Clear Configuration and then press Enter Result A warning message appears stating that this will erase all RAID configuration information Ignore this message for this procedure 6 Select YES to continue Result The system erases the RAID configurati...

Page 190: ...server is restarting the RAID controller is detected and a prompt appears to Press Alt R for RAID Configuration Options When this prompt appears press Alt R Result The Mylex Raid EzAssist program starts Note If you miss the Press Alt R prompt you can press Reset to restart the server before the system finishes booting to Windows NT If you reach the Windows NT Operating System selection screen you ...

Page 191: ...line may cause data corruption For this procedure disregard this message 9 Select Yes and then press Enter Result The system prompts you to confirm 10 Select Yes and then press Enter Result You return to the Physical Drive Selection window The hard drive that was selected is now set to Online CAUTION Risk of lost or corrupted data All hard drives must be offline before you continue with the rest o...

Page 192: ...indicating that you are about to exit RAID EzAssist and asking for confirmation 16 Select Yes and then press Enter Result A message appears indicating that you can either power off the system or select OK to reboot 17 Power off the server To verify that the pre upgrade hard drives are functioning properly 1 Power up the CallPilot server and then log on to Windows NT 2 Wait for the System Ready Ind...

Page 193: ...onnecting the SCSI cable for channel 0 For cabling details see the diagram in To disconnect the secondary hard drives on page 180 To resynchronize the hard drives to finish restoring the pre upgrade system 1 Rebuild the offline hard drives by following steps 2 to 10 in Resynchronizing the CallPilot server hard drives on page 184 Result The CallPilot server is restored to its pre upgrade state 2 Te...

Page 194: ...Performing RAID maintenance Standard 1 0 194 CallPilot ...

Page 195: ...aintenance and Diagnostics 195 Section C Maintaining a DAC960 RAID system In this section Maintaining DAC960 RAID hard drives 196 Rebuilding a DAC960 RAID hard drive 198 Configuring a DAC960 RAID system 203 Splitting DAC960 RAID drives and upgrading software 212 ...

Page 196: ...nfiguration menu Result A list of all hard drives connected to the RAID controller appears Note Hard drives marked ONL are online and part of a RAID System pack 7 Click on a drive to see a summary of errors a If there are ten or more soft errors perday replace the drive b Hard errors should not occur during normal operation Contact your Nortel Networks customer support representative if errors are...

Page 197: ...r 2002 Performing RAID maintenance Part 5 702t Server Maintenance and Diagnostics 197 8 Repeat step 7 on all hard disk drives listed 9 Close the configuration menu 10 Exit from the DAC Admin software utility ...

Page 198: ... be copied onto the new drive to rebuild it RAID automatically performs this rebuild process when the replacement drive is accessed If you want to start the initiation process sooner or monitor the rebuilding process follow the steps in the procedure below Before you begin Perform this procedure in response to the system message that a hard drive has failed The message displays information about d...

Page 199: ...C Monitor window 3 Identify which drive failed using this information and referring to RAID system pack locations and identifications on page 204 4 Shut down the server and then power down the server 5 Remove the failed hard drive 6 Replace with a new hard drive 7 Power up the server Result POST messages from the RAID controller warn you that the system is operating in critical mode that is with s...

Page 200: ...run the dacadm exe program that is located in the directory C Winnt System32 or D Winnt System32 the program location depends on the location of the Windows NT operating system Result The DAC Administration utility window appears 10 From the Management menu select Rebuild Drive Result The Device Selection dialog box appears ...

Page 201: ... first dead drive marked DED to start rebuilding that drive Result The Rebuild Progress dialog box appears If you are running the DAC Monitor program the monitor window pops up and informs you of the progress of the rebuild When the rebuild finishes each drive takes approximately 45 minutes a dialog box appears to inform you that the rebuild is complete ...

Page 202: ... click OK in the Rebuild Progress dialog box to return to the Device Selection dialog box Result The rebuilt drive is shown as being online ONL 13 In the Device Selection dialog box click OK to return to the DAC Administration utility window 14 Close the DAC Administration utility window to exit the utility ...

Page 203: ...em packs 3 Back up the RAID configuration Before you begin Ensure you review the following sections before you begin Requirements on page 203 RAID system pack locations and identifications on page 204 RAID system pack sizing on page 205 Requirements Before you configure the RAID system ensure that the file daccf exe is on the CallPilot 2 0 OS Recovery or the OS Upgrade CD ROMs in the Drivers Misc ...

Page 204: ...figuration procedure 702t RAID system Note Both drives A 0 and A 1 provide the termination for the SCSI channels CAUTION Risk of loss of system functionality You must use the DAC960 Utility provided by Nortel Networks Other software can cause a loss of system functionality Hard drive bay SCSI channel SCSI ID System pack System pack label Top slot 0 0 A A 0 Second slot from top 0 1 B B 0 Third slot...

Page 205: ... drive with that of another manufacturer an engineering restriction specifies the size of the system pack To continue configuring the RAID system calculate the drive size as follows 2 x smallest drive in the pack For example if System Pack A has a nominal capacity of 4 Gbytes 2 x 2 Gbytes enter a system drive size of 4096 Since RAID Level 1 mirroring is used the resulting capacity is half of what ...

Page 206: ...he message Press Alt M for BIOS options press the Alt and M keys simultaneously Result You are presented with a DAC960 BIOS options menu 3 Use the arrow keys to move to the option titled 2 GB Drive Geometry and then press Enter Result The system prompts you to use 8 Gbyte drive geometry Qualified disk drive make model Physical drive capacity Size of RAID system pack to specify Resulting RAID level...

Page 207: ...ave booting from CD ROM enabled You may need to enter the BIOS setup to enable booting from CD ROM Result The system boots and the MS DOS 6 2 Start Menu appears 2 Use the up and down arrow keys to select 8 Other Utilities BIOS firmware Etc and press Enter Result The Other Utilities menu appears 3 Press 3 to select 3 Mylex DAC960 RAID Card Configuration Utility Result The DAC960 Configuration Utili...

Page 208: ...nts on page 203 Result The device is labeled A 1 and is the second drive for System Pack A The drive s state is changed from RDY to ONL 9 Press Esc to close this pack Result The cursor control moves to the Pack Definition menu 10 Repeat steps 6 to 9 for System Pack B if applicable and then for System Pack C if applicable Note There is no need to press Esc after you finish creating the last System ...

Page 209: ...eps 16 to 18 for the remaining system packs When you finish press Esc to exit to the Create System Drive window Result The system packs are defined 20 Press Esc until you return to the DAC960 Configuration Utility main menu Result The system prompts you to save this new configuration 21 Select Yes and then press Enter Result The configuration is saved To initialize the RAID system packs The initia...

Page 210: ...rives and the number of hard drives All system drives are initialized simultaneously When the initialization is complete the system prompts you to press any key to continue 7 Press any key to continue Result The configuration is saved 8 Continue with To back up the RAID configuration below To back up the RAID configuration 1 Select Tools from the DAC960 Configuration Utility main menu and then pre...

Page 211: ... up on the floppy disk A message appears when the backup has been successfully completed 7 Press Esc to return to the Main Menu 8 Press Esc to exit the DAC960 Configuration Utility Result The system prompts you to confirm that you want to exit 9 Select Yes and then press Enter CAUTION Risk of data loss You must save this file to drive A on a floppy disk otherwise you may not be able to restore the...

Page 212: ...or the upgrade 2 Performing the CallPilot server software upgrade 3 Resynchronizing the CallPilot server hard drives Requirements As a precaution ensure that you have a full system tape backup available You need to have either the CallPilot 2 0 OS Recovery CD or the CallPilot 2 0 OS Upgrade CD You need a blank 3 5 inch 1 44 Mbytes formatted floppy disk to use to back up the RAID configuration The ...

Page 213: ...ure that you once again perform the RAID status check and consistency check to ensure that no new errors have been introduced Ignore the CallPilot is booting dialog box that appears after you restart the server and log on to Windows NT You do not need to wait for CallPilot to boot while you are performing maintenance tasks Also disregard any dialog boxes that appear if CallPilot does not boot succ...

Page 214: ...inutes per drive pair Note You can check only one drive pair at a time Perform the pre upgrade steps Varies depending on your system Back up the existing RAID configuration 10 minutes Mark the hard drives dead 10 minutes Disconnect the dead hard drives 10 minutes Perform the server software upgrade Varies depending on your system Reconnect the dead hard drives 10 minutes Resynchronize rebuild the ...

Page 215: ... is reserved for the SCSI tape drive Preparing the CallPilot server for the upgrade This stage includes the following steps 1 Check the status of the RAID system 2 Check the consistency of the system drives 3 Perform the pre upgrade steps 4 Back up the existing RAID configuration 5 Mark the hard drives dead Hard drive bay SCSI channel SCSI ID System pack label Top slot 0 0 A 0 Second slot from top...

Page 216: ...ensure that the RAID controller and all hard drives are fully operational check their status using the DAC Administration Utility as follows 1 Log on to the CallPilot server as Administrator or any other user ID that has administrative privileges 2 Run the DAC Administration Utility If there is no desktop shortcut run the dacadm exe program that is located in the directory C Winnt System32 or D Wi...

Page 217: ...ives on page 229 and follow steps 6 to 8 to rebuild any hard drives that are not online Then return to this procedure Note If a hard drive does not successfully go to the online state verify the hard drive jumper settings and cabling connections and then try again to rebuild the hard drive If you cannot make the hard drive go to the online state replace the faulty hard drive see Replacing or insta...

Page 218: ...tion Drive Information Result The Device Selection dialog box appears 7 Verify that all the hard drives are labeled ONL online state If any hard drives are in any other state you must return them to the online state before you continue with this procedure 8 Click OK to return to the DAC Administration Utility window ...

Page 219: ...ynchronized use the DAC Administration Utility to run a consistency check on each system drive that is configured as follows 1 In the DAC Administration Utility window select Management Consistency Check Result The Consistency Check dialog box appears Each system drive Sys Drv represents a mirrored pair of hard drives 2 Click Sys Drv 0 to initiate a consistency check on the system drive Result The...

Page 220: ...ication window to the side so that the Consistency Check dialog box is visible Do not click or select the Consistency Check Rate bar or any other items on the dialog box until the consistency check is completed When the consistency check is completed a dialog box appears with the results of the consistency check The results should show that the consistency check is OK Note If the consistency check...

Page 221: ...f the RAID controller if any mistakes are made while executing the procedure 1 Insert the CallPilot 2 0 OS Recovery or OS Upgrade CD into the CD ROM drive and then power up the computer Note In order for this procedure to work the computer BIOS must have booting from CD ROM enabled You may need to enter the BIOS setup to enable booting from CD ROM Result The system boots and the MS DOS 6 2 Start M...

Page 222: ...le for example a raidback and then press Enter Result The system displays a warning Existing file if any will be overwritten 10 Select Yes Result The RAID configuration is backed up on the floppy disk A message appears when the backup has been successfully completed 11 Press any key to continue 12 Remove the RAID configuration backup floppy disk 13 Press Esc to return to the Main Menu CAUTION Risk...

Page 223: ...ll Drive and then press Enter Result The cursor is active on the left side of the screen so that you can select which drive to kill The left side of the screen displays the six physical hard drives in the server All of the drives should be marked as Online ONL The drives form three packs A B and C Each pack consists of two drives A 0 and A 1 B 0 and B 1 C 0 and C 1 3 Select drive A 1 and then pres...

Page 224: ...s Enter to continue with the process of marking the drive dead Result A confirmation prompt appears in the bottom right corner 5 Select YES and then press Enter to mark the drive dead Result The screen is updated to record that the drive has been marked dead DED ...

Page 225: ...exit the DAC960 Configuration Utility Result A prompt appears in the bottom right corner of the screen asking you to confirm that you want to exit 9 Disregard the reminder to save the configuration Select YES and then press Enter to exit from the RAID configuration software without saving the configuration 10 Remove the CallPilot 2 0 OS Recovery CD ROM or the CallPilot 2 0 OS Upgrade CD ROM ...

Page 226: ...1 from the RAID card Be careful not to damage the RAID card See the cabling diagram on page 227 for the 702t server CAUTION Risk of equipment damage and data loss Ensure you first power off the server and use an ESD wrist strap If you decide to remove the drives be sure to label them with their SCSI channel and ID and store them in antistatic bags and suitable foam material If you remove the drive...

Page 227: ...running in critical state This is normal It indicates that the disks are no longer being mirrored If you run the DACMon Utility it also reports that three hard drives are dead and that they are not being replaced by a hot standby A0 B0 C0 A1 B1 C1 Tape drive RAID card Wide SCSI Narrow SCSI Channel 0 Channel 1 IDE 0 CD ROM G100812 IDE 1 Note 1 A T indicates a wide active terminator Note 2 The CD RO...

Page 228: ...leted ensure that you test the upgrade before you resynchronize the hard drives See Testing the CallPilot installation in Part 3 of the CallPilot Installation and Configuration binder 3 Once the upgrade is completed and tested there are two options available If the upgrade is successful continue with Resynchronizing the CallPilot server hard drives on page 229 to keep the upgraded software If the ...

Page 229: ...s see the diagram in To disconnect the dead hard drives on page 226 3 Power up the server Result POST messages from the RAID controller warn you that the system is operating in critical mode that is with some drives offline 4 Log on to the CallPilot server as Administrator or any other user ID that has administrative privileges 5 Run the DAC Administration Utility If there is no desktop shortcut r...

Page 230: ... From the Management menu select Rebuild Drive Result The Device Selection dialog box appears 7 Start from the left side of the dialog box and click the first dead drive marked DED to start rebuilding that drive Result The Rebuild Progress dialog box appears ...

Page 231: ... Selection dialog box Result The rebuilt drive is shown as being online ONL 9 Repeat steps 7 and 8 for the remaining two dead drives 10 Once all hard drives have been rebuilt click OK in the Device Selection dialog box to return to the DAC Administration Utility window Then exit the DAC Administration Utility Result You have completed the upgrade procedure Reverting to the pre upgrade system if th...

Page 232: ...puter BIOS must have booting from CD ROM enabled You may need to enter the BIOS setup to enable booting from CD ROM Result The system boots and the MS DOS 6 2 Start Menu appears 2 Use the up and down arrow keys to select 8 Other Utilities BIOS firmware Etc and press Enter Result The Other Utilities menu appears 3 Press 3 to select 3 Mylex DAC960 RAID Card Configuration Utility Result The DAC960 Co...

Page 233: ...and B 1 C 0 and C 1 Drives A 0 B 0 and C 0 should be ONL Drives A 1 B 1 and C 1 should be DED 5 From the Tools menu select 5 Kill Drive and then press Enter Result The cursor is active on the left side of the screen so that you can select which drive to kill 6 Select drive A 0 and then press Enter Result A message appears at the bottom of the screen warning you that if this is not a redundant driv...

Page 234: ... to continue with the process of marking the drive dead Result A confirmation prompt appears in the bottom right corner of the screen 8 Select YES and then press Enter to mark the drive dead Result The screen is updated to record that the drive has been marked dead DED ...

Page 235: ...Esc until you exit the utility Note Leave the CallPilot 2 0 OS Recovery CD ROM or the CallPilot 2 0 OS Upgrade CD ROM in the CD ROM drive To reconnect the pre upgrade hard drives 1 Shut down and power off the CallPilot server 2 Reconnect the pre upgrade hard drives Reconnect the SCSI cable for channel 1 For cabling details see the diagram in To disconnect the dead hard drives on page 226 ...

Page 236: ... appears 2 Use the up and down arrow keys to select 8 Other Utilities BIOS firmware Etc and press Enter Result The Other Utilities menu appears 3 Press 3 to select 3 Mylex DAC960 RAID Card Configuration Utility Result The DAC960 Configuration Utility main menu appears 4 From the DAC960 Configuration Utility main menu select Tools and then press Enter Result The Tools menu appears 5 From the Tools ...

Page 237: ...n prompt appears in the bottom right corner of the screen 8 Select YES and then press Enter to bring the drive online Result The left portion of the screen is updated to show that drive A 1 is now online ONL CAUTION Risk of data corruption Ensure that you select a pre upgrade drive for this step If this is a standard configuration and you have followed the instructions in this procedure the fourth...

Page 238: ...ht corner of the screen asking you to confirm that you want to exit 13 Disregard the reminder to save the configuration Select YES and then press Enter to exit from the RAID configuration software without saving the configuration 14 Remove the CallPilot 2 0 OS Recovery CD ROM or the CallPilot 2 0 OS Upgrade CD ROM 15 Restart the CallPilot server 16 Rebuild the DED hard drives by following steps 4 ...

Page 239: ...orming RAID maintenance Part 5 702t Server Maintenance and Diagnostics 239 17 Test the CallPilot system See the chapter Testing the CallPilot installation in Part 3 of the CallPilot Installation and Configuration binder ...

Page 240: ...Performing RAID maintenance Standard 1 0 240 CallPilot ...

Page 241: ...nance and Diagnostics 241 C h a p t e r 1 0 Replacing or adding voice processing boards In this chapter DSP numbering and location 242 SCbus cabling 244 Replacing or adding MPC 8 cards 245 Replacing or adding MPB16 4 boards 249 ...

Page 242: ...d DSPs Each DSP supports up to eight multimedia channels MPB16 4 DSP numbering and location MPB16 4 boards have two embedded DSPs and can support up to four optional MPC 8 DSP cards The DSP numbering starts with the embedded DSPs and then continues with the MPC 8 cards going from left to right The pictures on the following page illustrate the DSP numbering on the first two MPC16 4 boards ATTENTION...

Page 243: ...ctober 2002 Replacing or adding voice processing boards Part 5 702t Server Maintenance and Diagnostics 243 First MPB16 4 Second MPB16 4 G101756 DSP 3 DSP 4 DSP 5 DSP 6 G101757 DSP 9 DSP 10 DSP 11 DSP 12 ...

Page 244: ...s cable supports the voice bus for CallPilot servers that use MPB16 4 boards It is connected to the MPB16 4 boards in the CallPilot server Supported SCbus cable A 2 drop SCbus cable NTRH2011 is provided The number of connectors two corresponds to the maximum number of MPB16 4 boards supported on this server ...

Page 245: ...ng or adding MPC 8 cards Introduction This section describes how to replace or install an MPC 8 card For help with identifying DSPs see DSP numbering and location on page 242 MPC 8 card NTRH01AA The MPC 8 card is a credit card sized PC card that plugs into an MPB16 4 board Below is a picture of an MPC 8 card G101540 ...

Page 246: ...ral devices 4 Disconnect the peripheral devices 5 Remove the server cover For instructions on removing the server cover see Removing the side cover on page 117 CAUTION Risk of electrical damage Wear an antistatic ESD wrist strap when handling cards or boards or when working inside the server Do not touch the components or gold edge connectors of cards or boards Place the card or board on an antist...

Page 247: ...card in the pins may bend Note See DSP numbering and location on page 242 for the order of MPC 8 cards installed in the MPB16 4 board Note If the card is placed upside downor label side down it will not slide completely into the bay Do not force the card in If you cannot install the card contact Nortel Networks for a replacement card 3 Replace the server cover 4 Reconnect the peripheral devices If...

Page 248: ...DNs or update the media allocation as required or both Result The MPC 8 card installation procedure is completed 8 Test the multimedia channels to ensure the new MPC 8 card is functioning properly Refer to Testing the CallPilot installation in Part 3 of the CallPilot Installation and Configuration binder ...

Page 249: ...er Maintenance and Diagnostics 249 Replacing or adding MPB16 4 boards Introduction This section describes how to replace or add MPB16 4 boards MPB16 4 NTRH20BA The following picture shows an MPB16 4 board with no optional MPC 8 cards installed connector DS30X SCbus connector ...

Page 250: ...lace an MPB16 4 board 1 Unpack the new MPB16 4 board 2 Disconnect the SCbus cable from the faulty MPB16 4 board Note If there is only one MPB16 4 there is no SCbus cable installed CAUTION Risk of electrical damage Wear an antistatic ESD wrist strap when handling cards or boards or when working inside the server Do not touch the components or gold edge connectors of cards or boards Place the card o...

Page 251: ...earlier 8 Reconnect the SCbus cable to the new MPB16 4 board Note If there is only one MPB16 4 the SCbus cable is not used 9 Reconnect the DS30X cable to the faceplate of the new MPB16 4 board 10 Replace the server cover Note Be careful not to pinch any cabling when replacing the server cover 11 Replace the front bezel and lock it 12 Reconnect the peripheral devices If you need additional instruct...

Page 252: ...e it to secure the new board 5 Press the new MPB16 4 board firmly into its slot Note Ensure that you carefully slide the MPB16 4 board past the protective foil strips as they are easily damaged 6 Secure the board using the retaining screw you removed earlier 7 Connect the SCbus cable to the two MPB16 4 boards 8 Replace the server cover Note Be careful not to pinch any cabling when sliding the serv...

Page 253: ...13 Restart the server and then log on to Windows NT 14 Run the Configuration Wizard to detect the new hardware Note If you have increased the channel capacity or changed the number of different multimedia channels add the new DNs or update the media allocation as required or both Result The MPB16 4 board installation is complete 15 Test the multimedia channels to ensure the new MPB16 4 board is fu...

Page 254: ...Replacing or adding voice processing boards Standard 1 0 254 CallPilot ...

Page 255: ...Part 5 702t Server Maintenance and Diagnostics 255 C h a p t e r 1 1 Replacing network cards In this chapter Maintaining the onboard network card 256 Replacing the CLAN card 257 ...

Page 256: ... 0 256 CallPilot Maintaining the onboard network card Onboard network card If the onboard network card fails it cannot be replaced by an add in network card in the expansion slots Contact Nortel Networks technical support for assistance ...

Page 257: ... the CLAN Ethernet card to be removed and unplug its network cabling 6 Remove the screw that fastens the card in the chassis 7 Gently pull the card out use a slight rocking motion 8 Remove the new Ethernet card from its protective packaging Note Place the old Ethernet card into the protective packaging 9 Line up the new Ethernet card with the slot PCI or ISA as appropriate Note Make sure the end p...

Page 258: ... covers 13 Plug in the AC power cord 14 Power up the server 15 Remove the old network card driver if appropriate 16 Install the network adapter software 17 Optimize the binding order 18 Restart the server 19 Test the CLAN card by confirming that you can connect to the CallPilot server over the CLAN ...

Page 259: ...Part 5 702t Server Maintenance and Diagnostics 259 C h a p t e r 1 2 Replacing DIMMs and the CPU In this chapter Replacing baseboard DIMMs 260 Replacing the CPU 262 ...

Page 260: ... 8 Mbytes to 512 Mbytes of memory using up to four single banked DIMMs from 16 Mbytes to 1 Gbyte of memory using up to four double banked DIMMs DIMM sizes and compatibility Contact your Nortel Networks sales representative or customer support representative for a list of approved Nortel Networks qualified DIMMs for the platform you are using Before you begin Before you remove baseboard DIMMs power...

Page 261: ...ou remove it from its antistatic package 2 Orient the DIMM so that the two notches in the bottom edge of the DIMM align with the keyed socket CAUTION Risk of equipment damage Use extreme care when removing a DIMM Too much pressure can damage the socket slot Apply only enough pressure on the plastic ejector levers to release the DIMM CAUTION Risk of equipment damage and data corruption Use extreme ...

Page 262: ...um II processors You can upgrade the CPU in the future For dual CPU servers Each release of a processor model is accompanied by a stepping number or version number For 702t servers that are to run with dual processors the second processor must be within one release either plus or minus of the stepping of the installed CPU For example if the installed server is stepping 3 the second CPU must be a s...

Page 263: ...from its protective package 4 Pull the latches gently out to the open locked position 5 Align the CPU with the SEC on the baseboard 6 Press the CPU firmly into place until you hear the snap that indicates the processor is in place The latches automatically click open to hold the CPU locked in place CAUTION Risk of equipment damage Take precautions to protect computer boards Electrostatic discharge...

Page 264: ...Replacing DIMMs and the CPU Standard 1 0 264 CallPilot ...

Page 265: ... 265 C h a p t e r 1 3 SSU and BIOS In this chapter Overview 266 Backing up the BIOS and SSU upgrade disks 267 Recovering the BIOS 268 Crisis recovery 270 Upgrading and configuring the BIOS 272 SSU overview 275 Configuring your system using SSU 277 ...

Page 266: ...intage BIOS and corresponding SSU However new BIOS may be issued to fix discovered bugs or to support new hardware standards and options Minimum vintage If the SSU BIOS firmware does not meet minimum vintage requirements it must be updated To determine BIOS vintage 1 Power on the server 2 Read the BIOS version on the display BIOS and SSU releases The following are tested and supported releases of ...

Page 267: ...You also need two blank floppy disks for the backup copies To back up the BIOS and SSU 1 Write protect the BIOS upgrade floppy disk 2 Insert the BIOS upgrade floppy disk into drive A 3 Type diskcopy a b V and then press Enter 4 When prompted to insert the destination disk insert a blank floppy disk and then press Enter Note If prompted to insert the source disk insert the original upgrade disk 5 W...

Page 268: ...e BIOS files on the BIOS recovery disk To recover the BIOS 1 Insert the BIOS recovery disk in drive A Note The disk is shipped with the server Call your Nortel Networks customer support representative if you need a disk 2 Power up the server 3 Type option 1 and then press Enter Result The BIOS is updated and the server restarts 4 Power down the server and remove the power cord from the system for ...

Page 269: ...S area has been cleared when the operation is complete 8 Power down the server 9 Move the CMOS Clear jumper to the Protect position from pins 2 3 to pins 1 2 Result This protects the contents of the NVRAM 10 Replace the side cover 11 Power up the server 12 Reconfigure the system with SSU as outlined in Configuring your system using SSU on page 277 ...

Page 270: ...jumper is set to pins 1 and 2 4 Power up the server Result A message appears stating that the CMOS has been cleared 5 Power down the server 6 Reset the J3J2 jumper to pins 1 and 2 7 Replace the server cover 8 Power up the server 9 Perform the CMOS setup Refer to Upgrading and configuring the BIOS on page 272 for more information To recover from a corrupted BIOS In situations of a corrupt BIOS or a...

Page 271: ...process video is not initialized Result A high pitched beep tone announces the start of the recovery process The entire process takes from 2 to 4 minutes A successful update ends with two high pitched beep tones A failed update is indicated by a long series of short beep tones This indicates that some of the BIOS files may be corrupted 6 After a successful update power down the server 7 Move the r...

Page 272: ...The process of upgrading the BIOS includes four steps 1 Make the BIOS disk bootable 2 Update flash memory for BIOS upgrades 3 Clear the NVRAM 4 Run SSU to reconfigure the system and memory To make the BIOS upgrade disk bootable 1 From the C prompt type sys a and then press Enter 2 Type copy C dos himem sys a and then press Enter 3 Create a config sys file on the floppy disk to load himem sys The c...

Page 273: ...dure to clear the NVRAM and update the flash memory To clear the NVRAM 1 Power down the server 2 Move the BIOS recovery jumper from pins 1 2 to pins 2 3 3 Insert the BIOS recovery disk in drive A 4 Power up the server Result When the recovery process has run its course the system displays a message to state that the NVRAM has cleared 5 Power down the server 6 Remove the disk from drive A 7 Set the...

Page 274: ...creen 3 Press BIOS Default F9 to load the default BIOS settings 4 Ensure the BIOS settings are set to the following values 5 Select Save and Exit to save the correct BIOS settings and return to the Main Menu Setting Set To Main CPU Speed Setting 350 Mhz or 450 Mhz depending on CPU speed Advanced Use Multiprocessor Spec 1 4 Server PCI IRQs to I O APIC Mapping Disabled ...

Page 275: ...o conflicts between adapter cards When to use the SSU You must execute the SSU every time ISA or PCI adapter cards are physically added removed or moved in your system Use SSU when you initially set up and configure the system encounter a configuration error message at powerup add or remove system hardware The SSU operates on information provided by the configuration files configuration registers ...

Page 276: ...oad the MS DOS extended memory driver as well as a mouse driver To make the SSU disk bootable 1 From the C prompt type sys a and then press Enter 2 Type copy C dos himem sys a and then press Enter 3 Create a config sys file on the floppy disk to load himem sys The config sys file must contain the following line device himem sys ...

Page 277: ... Version 3 0 There are three disks To configure the system using SSU 1 Reboot the CallPilot server from the SSUVersion 3 floppy disk 2 Insert the floppy disks as requested 3 The system detects the mouse and keyboard and then boots into the SSU banner window Confirm that this isVersion 3 x or greater Note The following descriptions assume that you have a mouse attached If not you can use the Tab or...

Page 278: ...ffer slightly but the steps are the same The box on the left describes the Available Tasks and the box on the right provides help on the highlighted task Indented items under the Available Tasks heading are configurable The headings are not 5 Double click the Boot Device Task Result A Multiboot Options Add in menu that defines the boot devices and order appears ...

Page 279: ...ve 8XX SCSI CD ROM Symbios ATAPI CD ROM and LANDesk Note Do not make any adjustments in the Hard Drives window 7 Save and Close the window Note Do not select the Security window and enter any passwords You may lock yourself out of the server 8 To add a Resource double click the Resource under the Available Tasks window 9 A window pops up asking to restore the configuration from a backup file Click...

Page 280: ... 1 0 280 CallPilot 10 To change the IRQ of a PCI card double click that card for example the network card A submenu appears Double click within the IRQ window within the PCI board window Result The Change IRQ window appears ...

Page 281: ...t The resource window appears 13 To add an ISA card such as a DSE card click Define ISA card Result The Define ISA Card window appears 14 Enter a description in the Board Name box For T1 board enter T1 ISA Board For DSE board enter VB2000 Board 15 Select Connections Device from the Type pull down menu 16 Double click the IRQ sub window 17 Change the IRQ to the appropriate IRQ for the connections d...

Page 282: ...hen they are used Otherwise this is available for Ethernet Controller CLAN 6 Baseboard System Board On Board Floppy Controller 7 Baseboard System Board Parallel Port LPT1 8 Baseboard System Board RTC Real Time Clock 9 Baseboard System Board ACPI SCI Interrupt 10 PCI Card Bus 00 Dev 0F Ethernet Controller ELAN 11 PCI Card Bus 00 Dev 0E Available for application 12 Baseboard System Board PS 2 mouse ...

Page 283: ...ick Add Change in the IRQ sub window 19 Click Close in the define ISA card window 20 To end click Close or continue to add cards as needed 15 PCI Card Bus 00 Dev 0C Multifunction Controller SCSI Controller 15 PCI Card Bus 00 Dev 12 Multifunction Controller USB Controller IRQ Resource ...

Page 284: ...SSU and BIOS Standard 1 0 284 CallPilot ...

Page 285: ... 702t Server Maintenance and Diagnostics 285 A p p e n d i x A 702t reference material In this chapter Server features 286 Rear panel diagram and slot locations 289 Slot assignments 290 IRQ mapping table 293 ...

Page 286: ... cm 19 3 in Width 21 cm 8 3 in chassis 25 cm 10 in with feet Depth distance from front to back 45 cm 17 75 in Clearance front 21 59 cm 8 5 in Clearance rear 12 70 cm 5 in Clearance side 7 62 cm 3 in You require additional side clearance for service Weight of fully loaded system with 6 SCSI drives 6 Populated boards and CD ROM Floppy and Tape drives 22 05 kg 48 50 lbs ...

Page 287: ...he 702t server This table describes the details shown in the preceding diagram Part Function 1 Backup tape drive Allows backup of hard drive data 2 CD ROM drawer Holds CD ROM disk 2a Drawer push button Push in to open the CD ROM drawer push again to close the drawer 2b Volume control Controls headphone volume for audio output G100823 1 2 2a 3 4 5 2b 2c 6a 6 ...

Page 288: ...power to server on or off 4 Reset push button Momentarily disconnects the power to the server Do not use for restart use the software restart instead 5 Indicator lights Indicate when the server is powered up and the disk drives are active 6 Floppy drive Drive for 3 1 2 disks 6a Floppy eject button Ejects the floppy disk Part Function ...

Page 289: ...agram and slot locations Rear panel diagram See Slot assignments on page 290 for slot assignments G101719 Mouse connector Keyboard connector On board network card Monitor connector COM 1 serial port used for modem COM 2 serial port AC power input Slot number Parallel port software feature key 4 5 3 2 1 ...

Page 290: ...n the Maintenance Administration page the maximum capacity for each switch connectivity Note Your server may vary depending on what was ordered from Nortel Networks Therefore your server may not have all of the slots populated Slot definition and slot numbering In these tables the term slot refers to the available slot openings in the chassis not the PCI or ISA connectors inside the server For the...

Page 291: ...onds to the slot number For example BRD05 refers to the board in slot 5 Meridian 1 Succession CSE 1000 bOnboard network card b The onboard network card is built onto the motherboard This card does not have a slot ELAN ELAN Slot 5 BRD05 RAID RAID Slot 4 BRD04 CLAN CLAN Slot 3 BRD03 MPB16 4 board 2 optional MPB16 4 board 2 optional Slot 2c c The first MPB16 4 board must be installed in slot 2 BRD02 ...

Page 292: ...er For example BRD05 refers to the board in slot 5 Meridian 1 Succession CSE 1000 bOnboard network card b The onboard network card is built onto the motherboard This card does not have a slot ELAN ELAN Slot 5 BRD05 Not used Not used Slot 4 BRD04 CLAN CLAN Slot 3 BRD03 MPB16 4 board 2 optional MPB16 4 board 2 optional Slot 2c c The first MPB16 4 board must be installed in slot 2 BRD02 MPB16 4 board...

Page 293: ...or installation but it may be useful for troubleshooting IRQ Slot or device 0 Timer 1 Chipset 2 System unused 3 Serial Port 2 COM2 4 Serial Port 1 COM1 5 For Meridian 1 or CSE 1K available for CLAN in slot 4 as needed 6 Floppy controller 7 Parallel port LPT1 8 Real Time Clock 9 ACPI SCI Interrupt 10 On board network card 11 Slots 2 and 3 MPB16 4 boards 12 PS 2 Mouse 13 Math coprocessor 14 Primary ...

Page 294: ...eference material Standard 1 0 294 CallPilot 15 Slot 5 RAID On Board SCSI controllers Note Both SCSI controllers are on IRQ 15 which allows the SSU to automatically resolve any IRQ conflict IRQ Slot or device ...

Page 295: ...ing 274 recovering 273 upgrading minimum vintage 266 overview 266 vintage 266 BIOS options RAID controller card 206 boot failure what to do 24 C cables SCSI active termination 132 cabling Non RAID system with CD ROM 129 RAID system with CD ROM and tape drive 128 calculate drive size 205 call channels diagnostics running 75 disabling 75 working with 100 101 CallPilot software reinstalling 13 utilit...

Page 296: ...ultimedia working with 98 99 chassis accessing 116 removing front cover 120 side cover 117 replacing side cover 119 replacing front cover 121 chkdsk utility 48 parameters and descriptions 48 running from Windows NT 4 0 49 syntax 48 CLAN ethernet replacing the card 257 clear the NVRAM 273 commands Net Start 60 Net Stop 54 TSTSERIO 55 56 57 59 commands TCP IP arp 43 ipconfig 38 nbtstat 44 netstat 46...

Page 297: ...scription 96 viewing 94 96 POST 21 serial port overview 52 startup 20 TCP IP 28 38 arp 43 ipconfig 38 nbtstat 44 netstat 46 ping 40 tracert 41 Diagnostics section Maintenance page 80 Diagnostics Tool 104 system utility 105 diagnostics tool descriptions 36 TCP IP 38 Windows NT 4 0 35 DIMMs compatibility 260 motherboard installing 261 removing 260 sizes 260 sizes and compatibility 260 drive coercion...

Page 298: ...econnection of 190 verification of 192 hard drives secondary disconnection of 180 hard drives pre upgrade resynchronization of 193 hardware CLAN ethernet card 257 motherboard DIMMs installing 261 removing 260 peripherals cables 116 RAID controller 203 RAID system cabling 128 system pack sizes 205 system packs 171 204 205 209 215 SCSI bus cabling 126 SCSI drive installing 131 removing 132 hardware ...

Page 299: ...g 250 MPB16 4 boards replacing or adding 249 MPB16 4 DSP board 242 MPC 8 card 245 replacing or adding 247 MPC 8 cards 242 multimedia channels working with 98 99 Multimedia Monitor using 75 98 99 N nbtstat command 44 parameters and descriptions 44 running from Windows NT 4 0 45 syntax 44 Net Start command 60 Net Stop Windows NT 4 0 54 Net Stop command 54 netstat command 46 parameters and descriptio...

Page 300: ...D controller configuring prerequisites 203 diagnostics 20 RAID controller BIOS firmware minimum version 159 RAID controller card 150 replacement of 150 RAID controller card BIOS options 206 RAID hard drives 196 RAID level 1 198 description 155 RAID software and Windows NT OS 148 RAID system cabling 128 with CD ROM and tape drive 128 configuration 159 203 requirements 203 pack sizing 205 replacing ...

Page 301: ...ver fan removing 122 replacing 124 front cover removing 120 replacing 121 mapping 274 mapping PCI IRQs to I O APIC 274 side cover removing 117 replacing 119 servicing fan 122 124 server 117 119 120 121 settings BIOS 274 SSU 275 shutting down system 53 side cover removing 117 replacing 119 size restrictions 205 sizes DIMMs 260 sizing RAID system pack 205 slot assignments IRQ mapping table 291 292 s...

Page 302: ...tilities Diagnostics Tool 105 System Monitor 110 T tape drive cabling 128 configuring 138 faulty replacing 139 TCP IP diagnostics 28 38 arp 43 ipconfig 38 nbtstat 44 netstat 46 ping 40 tracert 41 termination SCSI cables 132 testing POST diagnostics 21 tracert command 41 parameters and descriptions 42 running from Windows NT 4 0 42 syntax 41 troubleshooting overview 12 14 resources CallPilot Admini...

Page 303: ...s 303 System Monitor 104 110 V vintage BIOS 266 BIOS and SSU 266 SSU 266 W weekly maintenance 196 Windows NT Event Viewer 32 reinstalling 13 Windows NT 4 0 Net Stop utility 54 TSTSERIO 57 Windows NT 4 0 Diagnostics tool descriptions 36 Windows NT Diagnostics tool 35 ...

Page 304: ...Index Standard 1 0 304 CallPilot ...

Page 305: ......

Page 306: ...ian 1 switch or Succession CSE 1000 system is proprietary to Nortel Networks Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of ...

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