vii
6.3
Incorrect Prints ................................................................................................. 65
6.3.1
Print is faint or oddly colored ..................................................................... 65
6.3.2
No ink is printed at all ................................................................................ 65
6.3.3
Print does not complete ............................................................................. 65
6.3.4
Log does not fold correctly ......................................................................... 65
6.3.5
Paper does not load .................................................................................. 65
6.3.6
Paper fragment stuck in printer .................................................................. 66
6.4
Blank pages at beginning of print ..................................................................... 66
6.5
Blank pages at end of print .............................................................................. 66
6.6
Incorrect Configuration Problems ..................................................................... 66
6.6.1
Feed Unit Missing ...................................................................................... 66
6.6.2
Ink Cartridge Missing ................................................................................. 66
6.7
Printing is Very Slow ........................................................................................ 66
6.8
Continuous Form Attachment Problems .......................................................... 66
6.8.1
Paper does not load .................................................................................. 67
6.8.2
Paper does not load in correct position ..................................................... 67
6.8.3
Cut is in the wrong location ........................................................................ 67
7
NeuraJet17 Support ............................................................................................... 69
7.1
On-Site Support ............................................................................................... 69
7.2
Contacting Neuralog ........................................................................................ 69
7.2.1
Phone Support: .......................................................................................... 69
7.2.2
Email Support ............................................................................................ 69
7.2.3
Support Portal ............................................................................................ 69
7.2.4
GoTo Meeting Support .............................................................................. 69
7.2.5
www Support ............................................................................................. 69
7.3
Downloading the latest NeuraJet17 Driver and Documents Release ............... 69
7.4
Packaging the Printer for Return ...................................................................... 70
8
Appendix – Example of Setting up a Private Network ........................................ 71
9
Appendix – Example of Setting up the Print Driver ............................................ 73
10
Appendix – Inside the Printer ............................................................................... 79
Summary of Contents for NeuraJet17
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