Neuralog NeuraJet17, User Manual

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NeuraJet17 User Guide
© 2014… Neuralog
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6 Troubleshooting Continuous Form Printing
The NeuraJet17 has proven to be a robust and reliable well log printing solution. If you
do have trouble, please see this troubleshooting guide and contact Neuralog Support for
help.
6.1 Ink Runs Out During Print
If ink runs out during a print the printer will stop printing and sound an alarm to indicate
the ink is out. Simply replace the ink tank. When the ink tank is replaced and the cover
closed, the print will resume.
6.2 Paper Runs Out During Print
If the paper runs out during a print, the print will need to be resent to the printer. Follow
the paper loading steps provided in
Section 2.3.2 Loading the Paper.
6.3 Incorrect Prints
6.3.1 Print is faint or oddly colored
If printing is faint, oddly colored, or contains foreign substances you may need to
choose Head Cleaning A. See
Section 5.1 Cleaning Routines.
6.3.2 No ink is printed at all
If no ink is printed at all, or if printing is not improved, you may need to choose Head
Cleaning B. See
Section 5.1 Cleaning Routines.
6.3.3 Print does not complete
•
The printer has run out of paper.
•
The printer has run out of ink – change ink and continue.
•
Print may have been cancelled.
•
Print file may be too large to fit in queue or printer memory.
6.3.4 Log does not fold correctly
If you manually loaded the paper, you may have started on the incorrect sheet. The
printer is self-correcting and the next print should start on the correct fold.
Wide logs with full coverage logs will not fold as easily due to heavy ink. Printing at
slower speed may allow from more drying time and product better folding.
6.3.5 Paper does not load
The following can keep the paper from loading into the Continuous Form Attachment.
•
Paper is crooked or has a crooked cut.
•
Paper is wrinkled and not crisp.