NEC UNIVERGE NEAX 2000 IPS Maintenance Manual Download Page 134

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CHAPTER 2 TROUBLESHOOTING

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NWA-008847-001 Rev.3.0

a6ch2001.fm

OUTLINE OF TROUBLESHOOTING

The outline of the recommended troubleshooting procedure is shown below:

Outline of Troubleshooting

START

FAULT DIAGNOSIS

AND

TROUBLESHOOTING

Fault Detection Method (See

Page 125

)

(1) Alarm Indication on PWRU, Alarm Display

Panel

(2) Lamp Indication on Circuit Cards
(3) Complaint from station user or operator

Fault Diagnosis and Troubleshooting Method
(1) Display on MAT/CAT (See

Page 138

)

•

Fault Message

•

Station Line Status Display

(2) Troubleshooting by Lamp Indication

on Circuit Cards
(See

Page 168

)

(3) Troubleshooting by Contents of Complaint

(See

Page 206

)

FAULT DETECTION

END

OUTLINE OF TROUBLESHOOTING

Summary of Contents for UNIVERGE NEAX 2000 IPS

Page 1: ...NWA 008847 001 ISSUE 3 0 Maintenance Manual...

Page 2: ...prepared this document for use by its employees and customers The information contained herein is the property of NEC Infrontia Corporation and shall not be reproduced without prior written approval...

Page 3: ...13 1 2 3 14 1 2 3 15 1 2 3 16 1 2 3 17 1 2 3 18 1 2 3 19 1 2 3 20 1 2 3 21 1 2 3 22 1 2 3 23 1 2 3 24 1 2 3 25 1 2 3 26 1 2 3 27 1 2 3 28 1 2 3 29 1 2 3 30 1 2 3 31 1 2 3 32 1 2 3 33 1 2 3 34 1 2 3 35...

Page 4: ...95 1 2 3 96 1 2 3 97 1 2 3 98 1 2 3 99 1 2 3 100 1 2 3 101 1 2 3 102 1 2 3 103 1 2 3 104 1 2 3 105 1 2 3 106 1 2 3 107 1 2 3 108 1 2 3 109 1 2 3 110 1 2 3 PAGE No ISSUE No 1 2 3 4 5 6 7 8 111 1 2 3 1...

Page 5: ...69 1 2 3 170 1 2 3 171 1 2 3 172 1 2 3 173 1 2 3 174 1 2 3 175 1 2 3 176 1 2 3 177 1 2 3 178 1 2 3 179 1 2 3 180 1 2 3 181 1 2 3 182 1 2 3 183 1 2 3 184 1 2 3 185 1 2 3 186 1 2 3 PAGE No ISSUE No 1 2...

Page 6: ...227 3 228 3 229 3 230 3 231 3 232 3 233 3 234 3 235 3 236 3 237 3 238 3 239 3 240 3 241 3 242 3 243 3 244 3 245 3 246 3 247 3 248 3 249 3 250 3 251 3 252 3 253 254 255 256 257 258 259 260 261 262 PAG...

Page 7: ...SSIGNMENT BY CM14 8 FAULT MESSAGE 10 General Description 10 Service Conditions 11 Programming Procedure 12 Operating Procedure 21 STATION LINE STATUS DISPLAY 32 General Description 32 Service Conditio...

Page 8: ...rvice Conditions 61 Programming Procedure 61 Operating Procedure 79 ONLINE MP FP COMMAND OUTPUT 80 General Description 80 Service Conditions 80 Programming Procedure 83 VoIP LOG COLLECTION 86 General...

Page 9: ...Status Display 165 Troubleshooting by Lamp Indication on Circuit Cards 168 Troubleshooting by Contents of Complaint 206 Explanation of Symbols in Troubleshooting Procedure 207 How to Follow the Tree...

Page 10: ...iv NWA 008847 001 Rev 3 0 a6toc001 fm THIS PAGE LEFT BLANK INTENTIONALLY...

Page 11: ...graphs summarize Chapters 1 through 3 CHAPTER 1 MAINTENANCE SERVICE FEATURES This chapter describes the general description service conditions programming and operating procedure of the maintenance se...

Page 12: ...ER IMX NEAX 2400 IMS IMX NEAX 7400 ICS M140MX or more NEAX 7400 IMX M240 or more Terminal Name The following IP terminals are designated as Dterm IP usually unless we need to mention the type of ter m...

Page 13: ...ram This guide is a supplement to the MATWorX online Help system which provides context sensitive information and procedures to perform tasks using MATWorX Installation Procedure Manual Contains the i...

Page 14: ...ckup before the following operations Turning Off the system System Initialization reset of MP card Changing the MP card to Off Line Mode Changing the MP card to On Line Mode after system data setting...

Page 15: ...R 6 OFFICE DATA CONVERSION 7 LEN ASSIGNMENT BY CM14 8 FAULT MESSAGE 10 STATION LINE STATUS DISPLAY 32 BATTERY RELEASE CONTROL 34 DIAGNOSTICS 36 BATTERY REPLACEMENT 44 FAULT REPORT SCHEDULING 45 REMOTE...

Page 16: ...are as follows 1 1st Data 2 2nd Data Initial Data With the system data clear command CM00 CM01 the data with this marking is automatically assigned for each command Command with this marking can be u...

Page 17: ...ice data conversion NOTE When upgrading the software in Retrofit system to Series 3400 or later convert the office data using Office Data Converter in the MATWorX CD ROM and then execute the office da...

Page 18: ...ch FP AP referring to the tables below For Series 3200 R6 1 software or before Available Not available For Series 3200 R6 2 software Available Not available FP AP No FP AP TYPE 00 01 03 04 15 16 19 20...

Page 19: ...d with NOTE 2 We recommend the setting of the FP number 60 63 when providing 256 PS stations or less and setting of the FP number 56 63 when providing 257 PS stations or more FP AP No FP AP TYPE 00 01...

Page 20: ...operation refer to the Command Manual The display format using MAT Add In is shown below The fault information is displayed in the order that faults occur Fault occurrence kind No Fault restoration k...

Page 21: ...Alarm Indication can be programmed by CMEA Y 2 or set by Fault Storage Add In of MAT for each fault kind 5 The fault kind number 17 will be displayed on the MAT CAT as shown in the following table in...

Page 22: ...ing at the time of fault storage memory overflow 1 2 451 0 No fault information is registered in case of Fault Memory overflow 1 Fault information is overwritten in case of Fault Memory overflow Assig...

Page 23: ...lt Memory store No External Alarm output To assign NONE enter CCC 01 System Initialization NOTE 1 04 MP FP AP communication failure 08 FP AP card down 09 Power failure 12 CS ZT fault occurred 16 Perio...

Page 24: ...store No External Alarm output To assign NONE enter CCC 41 Traffic of IP network exceeded warning band width Series 3100 42 Communication error occurrence between Main Site and Remote Site Series 3200...

Page 25: ...data No Fault Memory store No External Alarm output To assign NONE enter CCC 36 DLC card returned to nor mal condition 38 SMDR output buffer mem ory returned to normal con dition 3B CS ZT returned to...

Page 26: ...t be changed NOTE 4 If Virtual CSH for WLAN detects a communication failure between the CSH and SIP server by a health check the fault kind 2B is registered as fault information NOTE 5 The fault infor...

Page 27: ...seconds if the communications to Main Site are possible When the Remote Site regards that the communications are possible Communi cation error restoration between Main Site and Remote Site Fault occur...

Page 28: ...PIM0 1 E900 E915 For PIM2 3 E916 E931 For PIM4 5 E932 E947 For PIM6 7 E948 E963 Assign the card number for External Key Interface PN DK00 to the desired LEN Series 3200 R6 2 software required NOTE1 Th...

Page 29: ...g MAT Add In Fault Storage NOTE CM08 450 451 cannot be set by this Add In STEP1 After starting up the MATWorX select PBX Connect from the taskbar And follow Configuration Wizard dialog to make the con...

Page 30: ...ting of Current Fault Configuration is equal to the initial data of the CMEA Y 2 STEP4 To accept the standard settings click STEP5 To change the standard settings click and select the alarm kind Then...

Page 31: ...re To Display Fault Messages using MAT Add In STEP1 After starting up the MATWorX select PBX Connect from the taskbar And follow Configuration Wizard dialog to make the connection to the PBX STEP2 Sel...

Page 32: ...essage is displayed if stored STEP4 To read the detail fault information point the mouse for a few seconds on the fault message in Description column For the meanings of 8 byte data in the Description...

Page 33: ...1 Only MJ alarm or MN alarm cannot be cleared by MAT Add In Fault Display To clear each alarm enter CMEA Y 1 01 MJ alarm 02 MN alarm using MAT Add In MOC NOTE 2 Fault Display can be started automatica...

Page 34: ...8 13 26 MP System initialization Type Serious failure 3 Data F5 FF FF FF FF FF FF FF 01 MJ 02 01 08 13 26 MP System initialization Type Serious failure 4 Data 16 67 89 AB CD FF FF FF 01 MJ 02 01 08 13...

Page 35: ...F FF FF FF 09 MJ 02 01 08 13 26 MP Power failure Power Failure Kind PWR alarm Data 02 00 01 FF FF FF FF FF 12 MN 02 01 08 13 27 MP CS ZT fault occurred Fault kind Fault notice from CS ZT CS ZT No 10 D...

Page 36: ...ult occurred Fault kind CS ZT expansion data read failure CS ZT No 0 Data 0D 01 FF 10 31 FF FF FF 12 MN 02 01 08 13 27 MP CS ZT fault occurred Fault kind CS ZT expansion data setting failure CS ZT No...

Page 37: ...Data FB FF FF FF FF FF FF FF 20 MJ 02 01 08 13 28 AP 5 DTI line failure INFO 2 Data FC FF FF FF FF FF FF FF 21 MN 02 01 08 13 28 AP 6 DCH BRT PRT D channel link connection failure D ch NO 3 Data 03 FF...

Page 38: ...0 FF FF FF FF FF FF 2B MN 02 01 08 13 27 MP CS ZT fault occurred Fault kind CS ZT connection down CS ZT No 10 Data 00 04 00 10 31 01 FF FF 2B MN 02 01 08 13 27 MP CS ZT fault occurred Fault kind CS ZT...

Page 39: ...30 02 01 08 13 28 AP 5 DTI line returned to normal condition Frame loss Data F1 FF FF FF FF FF FF FF 30 02 01 08 13 28 AP 5 DTI line returned to normal condition Multi frame loss Data F2 FF FF FF FF F...

Page 40: ...al condition Recover Kind No 2 Station number 200016 Data 02 00 80 20 00 16 FF FF 36 02 01 08 13 28 FP1 DLC card returned to normal condition Recover Kind No 3 Station number 200017 Data 03 00 80 20 0...

Page 41: ...ure occurred in SIP Trunk APL failure RTP warning Data 01 31 0B FF FF FF FF FF 48 05 04 15 10 16 MP Remote program downloading Contents of execution Download Result OK Data 00 00 00 00 00 FF FF FF 49...

Page 42: ...hen performing this feature for a single line telephone this feature may affect the status of the other telephone in the same line circuit card Therefore use this feature only when a line fault has oc...

Page 43: ...is same as the status code of CMF5 INDICATION STATUS OF SINGLE LINE TEL STATUS OF Dterm STATUS OF Dterm IP 00 Terminal is not connected Terminal is not con nected or Tip wire is grounded Terminal is n...

Page 44: ...disconnect the batteries from the PBX using the MAT or the CAT and prevent an excessive discharge of the battery System Diagram of Battery Release Control Service Conditions The battery disconnection...

Page 45: ...E EC0 00 1 0 0 OK The current status is displayed by entering first data 00 1 Battery connection The status is changed to battery disconnection by entering second data 0 DE EC0 EC0 ST COMMAND DE EC0 0...

Page 46: ...tatus information can be displayed on the MAT or the CAT by direct command Idle Line Lockout Dialing Tone Trunk Connection reorder tone busy tone service set tone etc Types of Connection station to st...

Page 47: ...an invalid response from a device is received this program stores in memory the slot number of that device From the MAT or the CAT a maintenance person can read the slot number of any device which doe...

Page 48: ...Trunk 20 In Reorder Tone connection 21 In Reorder Tone connection While consultation hold a Station 22 In Reorder Tone connection While consultation hold a trunk 23 In Reorder Tone connection While co...

Page 49: ...r consultation hold a trunk 50 Ringing Call from a station 51 Ringing Call from an outside party 55 Ringing Automatic Wake Up Call 60 In Station to Station connection 62 In Three Way Calling 65 Holdin...

Page 50: ...ning of status code see Trunk Status Information on next page DE F50 F50 ST COMMAND DE XXXXXXXX XX XX XX XX 0 DXXX Trunk No Status Code of the designated Address 3 Status Code of the designated Addres...

Page 51: ...th a station and two trunks 0D In Ringback Tone Busy Tone connection Tie Line 0E Waiting for release signal from distant office 10 Sending dialed digits Outgoing Trunk of a tandem connection 11 Three...

Page 52: ...CE FEATURES 42 NWA 008847 001 Rev 3 0 a6ch1001 fm 3 Alarm Information Operation DE F53 F53 ST COMMAND DE XXXXXXXX XX XX XX XX XXXX Memory Dump Data Designated Address See Alarm Information on next pag...

Page 53: ...card 02 Endless Loop in H Rank 03 Endless Loop in L Rank 05 Stack Trouble 06 Address Trouble 07 COP Alarm 08 Abort 09 SW3 on MP card 0B Command from MAT CAT 0004 Last Initialization Time for Firmware...

Page 54: ...he BATTERY REPLACEMENT TABLE for exchanging the battery 0 50 C 2 YEARS AVERAGE 25 C BATTERY REPLACEMENT TABLE INSTALLATION DATE AMBIENT TEMPERATURE 5 35 C AVERAGE 25 C REPLACEMENT INTERVAL 3 YEARS 1 Y...

Page 55: ...in advance 2 The notification for maintenance is indicated by the alarm lamp MJ MN on the PWR card or external alarm panel or the Dterm function key lamp The Dterm function key steady lights as MJ ala...

Page 56: ...he check item for periodic main tenance 1 2 Y 3 00 07 Periodic maintenance 0 Battery check 1 7 Check item No 1 No 7 Specify the Dterm for alarm display if required 1 2 Y 16 01 Dterm No 1 02 Dterm No 2...

Page 57: ...47 NWA 008847 001 Rev 3 0 a6ch1001 fm Operating Procedure To clear the alarm display Operation DE EA1 EA1 ST COMMAND DE EA1 XX XX XX XX 00 Clear all of MJ MN alarms 01 Clear MJ alarms 02 Clear MN ala...

Page 58: ...00 refer to service conditions 1 for actual product names by countries Major functions of Remote MAT are as follows Automatic notification of alarm information by dial up connection from the remote of...

Page 59: ...he PC for Remote MAT must be connected to Local Area Network LAN 6 Health check of remote maintenance lines is not available for NEAX IVS M100 Australia UK Asia Africa Latin America Middle East Europe...

Page 60: ...on When the first connection to a Remote MAT cannot be established the next recall is executed to the other destination and repeated one after the other 11 When multiple faults occur within the predet...

Page 61: ...g data station to the required modem station number Y 07 1 X XXXXXXXX Station No 2 0 Data station Specify the recall interval timer of the MP built in modem Y 0 1 69 2 45 99 180 396 seconds 4 second i...

Page 62: ...its Assign which kind of fault information is stored into the fault information memory and which kind of alarm is indicated Y 2 1 See FAULT MESSAGE of 2 CHAPTER 1 Page 10 Specify the alarm kind sent a...

Page 63: ...ofit system System data read write delete save load verify and AP program download are available by logging in MATWorX through Centralized MAT When a fault occurs at one office in the network fault in...

Page 64: ...le 5 Only one 2000 IPS or IPSDMR IPSDM or 2000 IVS2 can be the center office per network which is connected to Centralized MAT Retrofit system must be a local office 6 Offices connected through Event...

Page 65: ...n 17 AP program download for the CCH CCT DTI IPT card used for communication with the center office cannot be executed from Centralized MAT 18 MP program download cannot be executed from Centralized M...

Page 66: ...office in CCIS IPT network A single OPC should be assigned to all CCH IPT numbers provided in the same office Y 01 1 0 7 CCH IPT No 0 7 NOTE 1 2 00001 16367 OPC NOTE 2 Centralized MAT Each office in t...

Page 67: ...ee FAULT MESSAGE of 2 CHAPTER 1 Page 10 Specify the alarm kind sent automatically to the Centralized MAT Y 3 1 00 MJ alarm 01 MN alarm 02 alarm 2 0 Send 1 Not sent Specify the destination of fault inf...

Page 68: ...office Y 01 1 0 7 CCH IPT No 0 7 2 00001 16367 OPC NOTE Assign which kind of fault information is stored into the fault information memory and which kind of alarm is indicated Y 2 1 See FAULT MESSAGE...

Page 69: ...a6ch1001 fm DESCRIPTION DATA Specify the Point Code of the center office as the Destination Point Code DPC which fault information is sent to Y 4 1 05 Destination Point Code of fault information 2 00...

Page 70: ...PBX Operation Use Fault Display Add In of MATWorX See Operating Procedure in FAULT MESSAGE Page 21 To display the PBX number set to each Point Code Operation Use MOC Add In of MATWorX For operation o...

Page 71: ...am Download Program Change Program Changeover Changeback Program Version Matching Service Conditions Refer to the Software Upgrade Guide Programming Procedure To execute the remote downloading of MP p...

Page 72: ...for the file transfer control and Port No 20 is used for the file trans fer in initial data setting For example when the second data is set to 3000 Port No 3000 is used for the file transfer control...

Page 73: ...17 32 characters CCC Clear NONE No data NOTE1 If the MP program is in the root directory of the FTP server the directory name setting by this data is not required In this case the root directory name...

Page 74: ...ing executed NOTE3 The second data XXXXXXXXXXXX download time can be set only when the MP program download is not executed second data status is 3 and the system data backup is not being executed NOTE...

Page 75: ...he system is operating NOTE2 If a specified changeover time is passed while MP program is being downloaded the changeover of MP program is executed immediately second data becomes 000000000000 NOTE3 I...

Page 76: ...tting NOTE2 While the MP program is being downloaded the second data 0 can not be assigned If you do that WAIT BUSY NOW is displayed 1 2 Y 51 03 0 To copy 1 Not copied DESCRIPTION DATA Read the status...

Page 77: ...ack are displayed NOTE2 Before executing the MP program download NONE is displayed 1 2 Y 51 05 XX YY ZZ YYYYMMDDHHmm XX File type 00 MP program file YY Executed operation 00 Download 01 Changeover 02...

Page 78: ...DESCRIPTION DATA Read the status of upgraded side outdated side of MP card NOTE The current status of the upgraded side outdated side of MP card is dis played 1 2 Y 51 06 XX XX ZZ ZZ XX 00 01 Side typ...

Page 79: ...d ZZ 01 05 Reading Procedure 4353 Start code XXXX SC No XX Program version XXXX Integral No of Issue XX Decimal No of Issue NOTE Read in the following order Example Outdated side of MP card FE SC No S...

Page 80: ...latest MP program downloading next block pointer 1 byte of result memory is read 1 2 Y 3 0713 Main Site XXXXXXXX Memory contents Read the result record of MP program down load NOTE Can read 32 times...

Page 81: ...r each Site assign the port number of FTP server for file transfer control 1 2 Y 11 XX01 XX 00 Main Site No 01 30 Remote Site No 00001 65534 TCP Port No 1 65534 CCC Clear NONE TCP Port No 21 NOTE Port...

Page 82: ...cters ASCII Code 1 2 Y 11 XX04 XX 00 Main Site No 01 30 Remote Site No XXXX XXXX 1 16 characters CCC Clear NONE No data 1 2 XX05 XX 00 Main Site No 01 30 Remote Site No XXXX XXXX 17 32 characters CCC...

Page 83: ...ata XXXXXXXXXXXX download time can be set only when the MP program download is not executed second data status is 3 and the system data backup is not being executed NOTE4 While the MP program is being...

Page 84: ...pecified changeover time is passed while MP program is being downloaded the changeover of MP program is executed immediately second data becomes 000000000000 NOTE3 If you set the second data to 000000...

Page 85: ...ion between Main Site and Remote Site cannot operate normally HARDWARE ERROR is displayed 1 2 Y 52 XX03 XX 00 Main Site No 01 30 Remote Site No 0 To copy 1 Not copied DESCRIPTION DATA For each Site re...

Page 86: ...yed NOTE2 Before executing the MP program download NONE is displayed 1 2 Y 52 XX05 XX 00 Main Site No 01 30 Remote Site No XX YY ZZ YYYYMMDDHHmm XX File type 00 MP program file YY Executed operation 0...

Page 87: ...1 The current status of the upgraded side outdated side of MP card is dis played NOTE2 When the communication between Main Site and Remote Site cannot operate normally HARDWARE ERROR is displayed 1 2...

Page 88: ...e SC No 23 Upgraded side Official Version 24 Upgraded side Official Revision 25 Upgraded side Official Revision A decimal point below 26 Upgraded side Patch 27 Upgraded side Year 28 Upgraded side Mont...

Page 89: ...XXX Memory contents For each Site read the result record of MP pro gram downloading NOTE Can read 32 times the same contents File type Executed operation Re sult Execution time as for CM0C Y 52 XX05 f...

Page 90: ...match the conditions are stored during storing command data storage 5 When Status Output CMF6 Y 2 40 is set data of station status trunk status is added to all IN commands commands that receive inform...

Page 91: ...CCC for CMF6 Y 2 03 10 Output commands can be defined by Command code FP number and Specification of particular data AND OR conditions when combining command code CMF6 Y 2 00 10 11 12 FP numbers CMF6...

Page 92: ...9200bps will be below 5000BHC Command output will be automatically stopped after approximately 16 seconds if the cable has been disconnected during command output Data in buffer memory remains stored...

Page 93: ...mand code 00 FE Command code to be output NONE Output all command codes 1 2 10 Command code 11 Command code 12 Command code 00 FE Command code to be output NONE No data Assign the FP number to output...

Page 94: ...software set the second data to 0 Assign whether to insert a line feed for each command 1 2 Y 2 06 Whether to insert a line feed or not 0 Inserted after each command 1 Not inserted after each command...

Page 95: ...a for command code of CMF6 Y 2 12 XXXZZ XXX 000 254 Byte location of com mand data ZZ 00 FF Byte data NONE No data NOTE When setting this data only the command of YY is output by XXXth byte of MP FP c...

Page 96: ...g When faults occur in the system you can specify the cause of faults Fault Log Collection 1 Designation of fault logs collection of station B 3 Confirmation of output fault logs Reset causes Reset ti...

Page 97: ...of time about 10 seconds from SIP trunk to MP card a fault notification is sent and the call is restored to normal state By this feature you can avoid occupying channels if a disconnected message is n...

Page 98: ...of ITR 8D 3 BK WH TEL is installed ITR 16D 2U BK WH TEL Available when firmware of ITR 16D 3 BK WH TEL is in stalled Collected fault logs and call logs can be output to a PC via the RS port RS 232C o...

Page 99: ...quences The fault logs are collected by the following timing When Dterm IPs or IP CSs login to the system and when the IP PAD card is in online status When you set the office data for fault logs colle...

Page 100: ...CS IP PAD AA MEANING 01 Self Reset Before the registration Before DRS01 required an initial setting 02 Self Reset During the registration Before DRS03 confirmed a reply of signal pass setting 03 Self...

Page 101: ...Number of packets re sending 4 Number of third retry occurrence of re sending 5 Total number of packets received 6 Number of ACK request packets received 7 Total number of error packets received For P...

Page 102: ...ayed per line however this is displayed only when the data has been notified NOTE 5 The maximum eight records of DRS No and the cause of registration NG occurrence can be displayed Four items are disp...

Page 103: ...ed by CMEA Y 2 49 In this case Dterm IP is registered per terminal IP CS is registered per CS and IP PAD is registered per card FAULT MESSAGE Page 10 To collect multiple fault logs at least a four sec...

Page 104: ...ts minus the number of voice packets that should be received in the normal communication When you cannot output the call logs to the RS port of the MP due to disconnection etc the MP card can be colle...

Page 105: ...X 8 digit fixed hexadecimal value 7 Number of received RTP packets XXXXXXXX 8 digit fixed hexadecimal value 8 Number of received RTP packets lost XXXXXXXX 8 digit fixed hexadecimal value Conditions fo...

Page 106: ...fault kind 43 is registered whenever the path is released by RTP monitoring Even if the releasing the path by RTP monitoring via SIP card is not provided CM08 672 0 the fault information fault kind 43...

Page 107: ...IPLA IP PAD 1 2 Y 77 00 31 LAN Interface No 0 Not provided 1 To provide Assign Service Restriction Class C to the re quired stations 1 2 Y 07 X XXXXXXXX Dterm IP Station No 00 15 Service Restriction C...

Page 108: ...ut destination of logs 2 RS port of MP 3 Not output Specify the collection method of fault logs call logs 1 2 Y 6 02 Collection method of logs 0 Not overwritten 1 Overwrite Specify whether fault logs...

Page 109: ...port 1 RS1 port 0 1 Stop bit 1 2 Stop bit Specify the DTR signal sent to terminal for the RS port NOTE When using MP RS 232C port for MAT set the initial data 1 2 Y 05 0 RS0 port 1 RS1 port 0 Low 1 Hi...

Page 110: ...are collected in the MP or clear the logs 1 2 Y 6 01 Confirmation of call log collection log clear 0 Logs are not collected 1 Logs are collected CCC Log clear DESCRIPTION DATA Specify the terminals I...

Page 111: ...ing the path DESCRIPTION DATA Provide registering fault information fault kind 43 by RTP monitoring via SIP card 1 2 679 0 Not provided 1 To provide NOTE1 This command is effective when the fault info...

Page 112: ...a Dterm IP communicates with the station number 3000 the LCD of DtermIP displays as follows You can stop the QoS display with pressing Exit key Press not the fixed EXIT button on far left but the Sof...

Page 113: ...econds 3 All information sent from the PBX is not displayed while the QoS information is displayed on the LCD 4 To stop the display of QoS information press Soft key of Exit If you do not that the QoS...

Page 114: ...set to single line telephone Dterm Dterm IP virtual station virtual station for PS and built in modem The station numbers for ISDN terminal and PS station cannot be entered DATA ERROR is displayed if...

Page 115: ...orwarding Don t Answer No Answer g Logout Call Forwarding PS out of cell zone h Do Not Disturb For details of abcdefgh refer to Table A Readout Service Setting Status for Each Station A Station Number...

Page 116: ...e 1 Line is busy E Readout Error _ Underscore Off line d Call Forwarding All Calls 0 Call Forwarding All Calls is not set 1 Call Forwarding All Calls is set e Call Forwarding Busy Line 0 Call Forwardi...

Page 117: ...B k Number Sharing 0 Main station set by CM12 Y 19 or Subline station set by CM12 Y 19 for which Number Sharing is not set 1 Main station set by CM12 Y 19 for which Number Sharing is set E Readout Er...

Page 118: ...Y 0 the ACD UCD group number is assigned by CM17 Y 2 1 ACD UCD Busy Out is set E Readout Error _ Underscore ACD UCD Busy Out is not assigned Station number in the ACD UCD group is not assigned by CM1...

Page 119: ...with a LAN And you confirm whether a reply to the ping request is received from the terminal or not NOTE You can send a ping request only once by executing a ping command once So you can not set the p...

Page 120: ...with 1 added to the last one Example The ping request is sent to 192 168 1 3 if you press S return key after sending it to 192 168 1 2 NOTE A LAN port on the MP card becomes occupied if you execute a...

Page 121: ...y firewall pro tection And no reply is received if the ping request cannot arrive at a destination or ping request is disre garded by firewall protection Network unreachable Host unreachable Protocol...

Page 122: ...2 TOS Type of Service is present in IP header and represents QoS Quality of Service Prece dence delay throughput reliability that determine quality are contained within TOS ICMP TYPE CLASSIFI CATION G...

Page 123: ...s with 1 subtracted from the last one Example The ping request is sent to 192 168 1 2 if you press DE space key after sending it to 192 168 1 3 S return key To send a ping request to the IP address wi...

Page 124: ...114 NWA 008847 001 Rev 3 0 a6ch1001 fm THIS PAGE LEFT BLANK INTENTIONALLY JULY 01 2006...

Page 125: ...2 TROUBLESHOOTING This chapter describes the precautions before troubleshooting and the trou bleshooting procedure PRECAUTIONS 116 OUTLINE OF TROUBLESHOOTING 124 FAULT DETECTION 125 FAULT DIAGNOSIS AN...

Page 126: ...ear a grounded wrist strap to protect circuit cards from static electricity Static Electricity Guard WHEN PLUGGING UNPLUGGING A CIRCUIT CARD WHEN HOLDING A CIRCUIT CARD Continued on next page PBX WRIS...

Page 127: ...AKING A SWITCH SETTING ON A CIRCUIT CARD WHEN CARRYING A CIRCUIT CARD WEAR A WRIST STRAP AND PERFORM THE WORK ON A GROUNDED CONDUCTIVE WORK SURFACE CIRCUIT CARD WHEN CARRYING A CIRCUIT CARD AROUND KEE...

Page 128: ...IPT TRK BUS CA between the IP PAD and 16VCT IPT and 4VCT cards After the above operations turn OFF the MB switch Be sure to firmly insert all of the 16VCT 4VCT cards into slots which are connected to...

Page 129: ...DAIC DAIC PN DAID A DAID PN DAIE DAIE PN DAIF DAIF PN DTA CCT DTI PRT PN 24DTA C DTI PN 30DTC C DTI PN 8IPTA SIP PN IPTB IPT PN 8IPLA IP PAD PN 32IPLA PN 32IPLA A IP PAD PN 24PRTA PRT PN 30PRTA PRT P...

Page 130: ...f CIRCUIT CARD PROCEDURE CONDITION PLUG UNPLUG PZ M542 CONN PZ M557 CONN PN RTA RTA NOTE PZ VM00 PZ VM00 M PZ VM10 M VM00 PZ VM01 VM01 PZ VM03 M VM03 1 Power off or MB switch on 2 Plug in 3 Power on o...

Page 131: ...unplugging the circuit card If you touch another area you may be exposed to hazard voltages 2 You must wait for 30 seconds before plugging the circuit card again when unplugging the cir cuit card whi...

Page 132: ...M1 to PIM7 Then turn ON PIM0 CAUTION 1 When the operating power is being supplied to the PZ PW121 PZ PW126 card do not plug unplug this circuit card into from its mounting slot 2 When the system is co...

Page 133: ...h2001 fm Turning Power OFF 1 Before turning power off inspect all line trunk cards busy lamps to verify that no cards are operating 2 Turn the SW1 switches of all the PZ PW121 PZ PW126 cards to OFF Fi...

Page 134: ...tection Method See Page 125 1 Alarm Indication on PWRU Alarm Display Panel 2 Lamp Indication on Circuit Cards 3 Complaint from station user or operator Fault Diagnosis and Troubleshooting Method 1 Dis...

Page 135: ...given If a fault has occurred in the system you can detect the fault via the routes shown in Alarm Indication Routes Alarm Indication Routes PWR CARD MJ MN ON PWR MJ MN ALARM DISPLAY PANEL MJ MN ALAR...

Page 136: ...cuit cards such as a Major MJ or Minor MN alarm indicated on the MP card Lamp Indication on Circuit Cards shows the alarm indication lamps on each circuit card Page 127 For details of lamp indication...

Page 137: ...240 IPM Flash 60 IPM Flash Flash specially ON OFF 7 3 Steady ON or OFF 120 IPM Flash NOTE PN CP27 A PN CP27 B MP RUN Green 120 IPM Flash Steady ON or OFF Flash slowly PN CP31 A PN CP31 B PN CP31 C PN...

Page 138: ...FF Steady ON ON Green Steady ON OFF Application Processor Cards PN AP00 B AP00 DBM PN AP00 D AP00 RUN Green 120 IPM Flash Steady ON or OFF PN BRTA BRT RUN Green 120 IPM Flash Steady ON or OFF ALM Red...

Page 139: ...FF Steady ON PCM Red OFF Steady ON FRM Red OFF Steady ON RMT Red OFF Steady ON AIS Red OFF Steady ON PN 30CCTA CCT RUN Green 120 IPM Flash Steady ON or OFF LC Green Steady ON OFF PCM Red OFF Steady ON...

Page 140: ...N RMT Red OFF Steady ON PN DAIC DAIC RUN Green 120 IPM Flash Steady ON or OFF LINK Green Steady ON OFF RED Red OFF Steady ON RMT Red OFF Steady ON PN DAID A DAID RUN Green 120 IPM Flash Steady ON or O...

Page 141: ...E LAMP NAME COLOR INDICATIONS NORMAL ABNORMAL Application Processor Cards PN DTA CCT DTI PRT NOTE RUN Green 120 IPM Flash Steady ON or OFF LC Green Steady ON OFF LPB Green Steady ON OFF PCM Red OFF St...

Page 142: ...I RUN Green 120 IPM Flash Steady ON or OFF PCM Red OFF Steady ON FRM Red OFF Steady ON MFRM Red OFF Steady ON RMT Red OFF Steady ON MRMT Red OFF Steady ON AIS Red OFF Steady ON PN 8IPTA SIP RUN Green...

Page 143: ...reen 120 IPM Flash Steady ON or OFF LC Green Steady ON OFF PCM Red OFF Steady ON FRM Red OFF Steady ON MFRM Red OFF Steady ON RMT Red OFF Steady ON MRMT Red OFF Steady ON AIS Red OFF Steady ON PN 4RST...

Page 144: ...IPM Flash Steady ON or OFF DOPE7 Green Steady ON OFF DOPE6 Green Steady ON OFF DOPE5 Green Steady ON OFF DOPE4 Green Steady ON OFF DOPE3 Green Steady ON OFF DOPE2 Green Steady ON OFF DOPE1 Green Stea...

Page 145: ...F3 Red OFF Steady ON LF2 Red OFF Steady ON LF1 Red OFF Steady ON LF0 Red OFF Steady ON PN 2CSIA CSI For PCS OPE Green Steady ON OFF B12 Red ON OFF 60 IPM Flash B11 Red ON OFF 60 IPM Flash B10 Red ON O...

Page 146: ...4CSIA CSI OPE Green Steady ON OFF BSY32 Red ON OFF 60 IPM Flash BSY31 Red ON OFF 60 IPM Flash BSY30 Red ON OFF 60 IPM Flash BSY22 Red ON OFF 60 IPM Flash BSY21 Red ON OFF 60 IPM Flash BSY20 Red ON OFF...

Page 147: ...h BL4 Red Steady ON 60 IPM Flash BL3 Red Steady ON 60 IPM Flash BL2 Red Steady ON 60 IPM Flash BL1 Red Steady ON 60 IPM Flash PN M03 M03 OPE Green Steady ON OFF SELX 21 Green Steady ON OFF PN M10 M10...

Page 148: ...sage feature see FAULT MESSAGE of CHAP TER 1 Page 10 1 Display Format 1 01 MN MP 00 2 02 10 24 20 31 3 X X X X X X X X Fault Occurrence Kind No Fault Restoration Kind No Alarm Kind MJ MN CPU Kind and...

Page 149: ...Action on Each Fault Kind Continued on next page FAULT KIND NUMBER FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION 01 System initialization 3 XX XX XX XX 4 XX XX XX XX Kind of System Initialization re...

Page 150: ...T No specific action is required 04 MP FP AP communi cation failure 3 XX XX XX XX Communication Failure Kind 00 Overflow of data sending buffer to the FP AP 01 Invalid data received from FP AP Number...

Page 151: ...15 D4 DF AP No 20 31 Series 3300 or later C0 CF FP No 00 15 D0 DF FP No 16 31 E0 EF FP No 32 47 F0 FF FP No 48 63 C4 CF AP No 04 15 D4 DF AP No 20 31 Replace the correspond ing FP or AP card indi cate...

Page 152: ...t notice from CS ZT No specific action is required Fault Kind 01 CS ZT initial failure Make the CS ZT busy or idle condi tion by CME5 Y 3 Turn OFF and ON the CS ZT power switch Fault Kind 02 CS ZT con...

Page 153: ...on by CME5 Y 3 Turn OFF and ON the CS ZT power switch Fault Kind 06 SYS ID download failure When input the SYS ID from MAT check if the number is cor rect Check the CS ZT is CS ZT without SYS ID Make...

Page 154: ...ault Kind 0A CS ZT operation parameter change failure Make the CS ZT busy or idle condi tion by CME5 Y 3 Turn OFF and ON the CS ZT power switch Fault Kind 0B LCCH sending position failure Make the CS...

Page 155: ...Fault Kind 0E CS ZT expansion data setting failure Make the CS ZT busy or idle condi tion by CME5 Y 3 Turn OFF and ON the CS ZT power switch Fault Kind 0F CS ZT operation parameter 2 changing failure...

Page 156: ...5 days after the preliminary activa tion code 4320 is registered Continued on next page FAULT KIND NUMBER FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION 17 Key FD Activation NOTE 3 XX XX XX XX Result...

Page 157: ...lt Detail Kind 09 Slip detected Fault Detail Kind 0A Main signal all 1 for BRT Fault Detail Kind 0B INFO 0 for BRT Fault Detail Kind 0C INFO 2 for BRT 21 DCH BRT PRT D channel link con nection failure...

Page 158: ...dset of any station in line lockout back onto the hookswitch If the station re mains in the line lockout state check the line state the line between the station and the PBX may be shorted 26 DLC card...

Page 159: ...04 Tip wire was grounded or terminal was unconnected Check the cable con nection between the terminal and the PBX Check to see if the cable is cut off Check to see if the Tip wire of the cable is grou...

Page 160: ...the Printer power is on or there are paper Memory kind 04 Notice of the rest of memory block num bers in the system Memory kind 05 CCIS output buffer memory block 2B CS ZT Fault occurred 3 XX XX XXXX...

Page 161: ...ection 00 FF No of NAK Reception 00 FF No of Sequence No Error 00 FF No of Illegal Text Reception 00 FF When Terminal Kinds is OAI Series 3600 software required Fault Content Channel No sc id Sending...

Page 162: ...eeded warning bandwidth 3 XX XX XXXX Location No 00 63 Location No 00 63 No of times that traffic exceeded the warning bandwidth Reduce the number of equipments connected to the IP network 42 Communic...

Page 163: ...1FB8H 1FBDH 1FD6H 208BH 208CH 20E5H 20E9H 20EAH 2102H 2104H 2134H 2138H 2152H 2154H 2166H 2168H 2169H 8001H 8008H 8064H 8065H 806EH NOTE 1 Confirm if the FTP server information is correctly set CM0C Y...

Page 164: ...es 05 NG Data transfer error 10 Start When changeover changeback is executed only OK NG is displayed Moreover only when downloading it 03 05 NG is displayed Continued on next page FAULT KIND NUMBER FA...

Page 165: ...umber that physical port number of Serial number allocated 0013H ERR_USED FTP Flash ROM has already been processing it FTP s SEND 0081H TM_EPERM Operation not permitted 0082H TM_ENOENT No such file or...

Page 166: ...d transfer aborted 2102H TM_FTP_FILENAVAIL Requested file action not taken file unavailable 2103H TM_FTP_LOCALERR Requested action aborted local error in processing 2104H TM_FTP_NOSPACE Requested acti...

Page 167: ...pe IP Adapter Type Dterm SP30 000 063 Virtual PIM Port number 01 Self Reset Before the regis tration Before DRS01 required an initial setting 02 Self Reset During the regis tration Before DRS03 con fi...

Page 168: ...an initializing of FP mounting IP PAD 02 IP CS 000 255 CS number 01 Self Reset Before the regis tration Before DRS01 required an initial setting 02 Self Reset During the regis tration Before DRS03 con...

Page 169: ...r Series 3200 R6 1 or before C0 C3 FP No 00 03 D0 D3 FP No 16 19 C4 CF AP No 04 15 D4 DF AP No 20 31 Series 3200 R6 2 C0 CF FP No 00 15 D0 DF FP No 16 31 C4 CF AP No 04 15 D4 DF AP No 20 31 Series 330...

Page 170: ...ti remote alarm 06 S bit error 08 CRC error 09 Slip detected 0A Main signal all 1 for BRT 0B INFO 0 for BRT 0C INFO 2 for BRT 31 DCH BRT PRT D channel link connection returned to the normal condition...

Page 171: ...condi tion 3 XX XX XX XX 4 XX XX XX XX DLC Failure Kind 00 Terminal was cut off 02 Short circuit was made on the line 03 Ring wire was grounded 04 Tip wire was grounded or termi nal was unconnected 05...

Page 172: ...ORATION KIND NUMBER FAULT RESTORATION CONTENT FAULT RESTORATION INFORMATION 3B CS ZT returned to normal condi tion NOTE 3 XX XX XXXX 4 XX XX XX XX Fault Restoration Kind 00 CS ZT connection returned 0...

Page 173: ...Terminal Kind is OAI Series 3600 software required Fault Content Channel No sc id Sending Message No invoke id Receiving Message No invoke id Terminal Kind 0 SMDR Terminal Kind 2 PMS Terminal Kind 3...

Page 174: ...N 51 Traffic of IP network returned to normal condition from warning bandwidth excess 3 XX XX XXXX Location No 00 63 Location No 00 63 No of times that traffic exceeded the warning bandwidth 52 Commun...

Page 175: ...on shows the line status and the remedial action on each indicated data Diagnose the contents of the fault and perform the remedial action by referring to Line Status and Remedial Action for Hardware...

Page 176: ...ted Check to see if the LC card is properly mounted 05 Test busy No action is required INDICATED DATA LINE STATUS REMEDIAL ACTION 00 Terminal is not connected or Tip wire is grounded Check the cable c...

Page 177: ...o see if the same failure occurs INDICATED DATA LINE STATUS REMEDIAL ACTION 00 Terminal is not connected Check the LAN cable connection between the ter minal and the PBX Check the condition of LAN cab...

Page 178: ...ing of SW2 SW2 1 ON In the case of A law OFF In the case of law SW2 4 OFF Check to see if the SW3 switch is set to 0 On Line If the fault cannot be cleared replace the card L0 lamp is flash ing at 120...

Page 179: ...W2 4 OFF Check to see if the SW3 switch is set to 0 On Line Reset the MB switch Down Up Down If the fault cannot be cleared replace the card PN CP31 A PN CP31 B PN CP31 C PN CP31 D MP RUN lamp is not...

Page 180: ...the necessary files LM1 CHECKSUM TXT is saved to the directory of FTP server Confirm if the unnecessary files other than LM1 CHECKSUM TXT is provided with the directory of FTP server Confirm if the F...

Page 181: ...SENSE switch 1 PIM2 2 PIM4 3 PIM6 0 4 F Not used Reset the MB switch Down Up Down Check to see if the BUS cable between each PIM is properly connected If the fault cannot be cleared replace the card...

Page 182: ...ed Confirm the cable connection of PZ PW121 Confirm the lamp indication of PZ PW121 all lamps If the PZ PW121 lamp has abnormal condition replace the PZ PW121 card PZ PW126 AC DC PWR MJ lamp is on Maj...

Page 183: ...d replace the PZ PW122 card PZ PW135 DC DC PWR MJ lamp is on Major trouble occurs or resident system program is not properly loaded See FAULT DIAGNOSIS AND TROUBLESHOOTING Page 138 MN lamp is on Minor...

Page 184: ...ned by CM05 Reset the MB switch Down Up Down Check the setting of SW1 SW1 1 ON SW1 2 ON SW1 3 ON If the fault cannot be cleared replace the card PN BRTA BRT RUN lamp is not flashing Abnormal opera tio...

Page 185: ...cuit line status Confirm PSTN line status ALM0 lamp is on No 0 circuit trans mission line fault Confirm No 0 circuit line status Confirm PSTN line status PN 2BRTK BRT RUN lamp is not flashing Abnormal...

Page 186: ...Reset the MB switch Down Up Down If the fault cannot be cleared replace the card ALM3 lamp is on No 3 circuit trans mission line fault Confirm No 3 circuit line status Confirm PSTN line status ALM2 la...

Page 187: ...line CRC lamp is on Bit Error Rate exceeds the prede termined value Check the receive line and external equipment Replace the remote CCT card PCM lamp is on No PCM signals arrive from the distant off...

Page 188: ...d to the CCT card Plug and unplug the CCT card Repeat this two or three times FRM lamp is on Frame Alignment signals from the distant office can not be received Check the receive line and external equ...

Page 189: ...AL ACTION PN CFTC PN CFTC A CFT RUN lamp is not on Abnormal opera tion of CFT card Confirm the programming data CM05 Y 0 Y 1 CM07 Y 01 Check to see if the SENSE switch is set as per the AP Number 04 1...

Page 190: ...nection failure between DAIA and DAIB Check to see if the cable between DAIA and DAIB is correctly con nected Reset the MB switch Down Up Down RED lamp is on PCM signal loss or Frame Alignment signal...

Page 191: ...lamp is not on Layer 2 link con nection failure between DAIA and DAIB Check to see if the cable between DAIA and DAIB is correctly con nected Reset the MB switch Down Up Down RED lamp is on PCM signa...

Page 192: ...K lamp is not on Layer 2 link con nection failure between DAIA and DAIB Check to see if the cable between DAIA and DAIB is correctly con nected Reset the MB switch Down Up Down Check to see if the cab...

Page 193: ...ayer 2 link con nection failure between DAID and DAIE Check to see if the cable between DAID and DAIE is correctly con nected Reset the MB switch Down Up Down RMT lamp is on Remote alarm Check to see...

Page 194: ...n of DAIE card Reset the MB switch Down Up Down If the fault cannot be cleared replace the card LINK lamp is not on Layer 2 link con nection failure between DAID and DAIE Check to see if the cable bet...

Page 195: ...e the card LINK lamp is not on Layer 2 link con nection failure between DAID and DAIE Check to see if the cable between DAID and DAIE is correctly con nected Reset the MB switch Down Up Down Check to...

Page 196: ...Check the local office line or public net work line LPB lamp is not on No LPB signals arrive from the distant office Check the local office line or public net work line PCM lamp is on No PCM signals a...

Page 197: ...indicating an alarm Replace CCT DTI PRT card not indicating an alarm with a spare RMT lamp is on Frame Alignment signals cannot be sent to the remote PBX Check the transmission line and external equip...

Page 198: ...d value Check the receive line and external equipment Replace the remote DTI card PCM lamp is on No PCM signals arrive from the distant office Check to see if the line is correctly connected to the DT...

Page 199: ...this two or three times FRM lamp is on Frame Alignment signals from the distant office can not be received Check the receive line and external equipment Replace the DTI card MFRM lamp is on Multi Fram...

Page 200: ...s per the AP Number 04 15 20 31 assigned by CM05 Y 0 If the fault cannot be cleared replace the card BUSY lamp is not on when even one line is busy Abnormal opera tion of IPT card Confirm the programm...

Page 201: ...puter on the LAN and confirm whether the reply is given When there is no reply go to For only Point to Point connection confirm the followings a Confirm the opposite side condition as to above b Send...

Page 202: ...failure Check to see if the LAN cable is correctly connected Confirm the condition of the LAN device connected to the IPT ex Power of HUB Confirm whether the MODE switch is set to 0 When the fault ca...

Page 203: ...public network line CRC lamp is on Bit Error Rate exceeds the prede termined value Check the receive line and external equipment Replace the remote PRT card PCM lamp is on No PCM signals arrive from t...

Page 204: ...d to the PRT card Plug and unplug the PRT card Repeat this two or three times FRM lamp is on Frame Alignment signals from the distant office can not be received Check the receive line and external equ...

Page 205: ...see if the SENS switch is set as per the AP Number 04 15 20 31 assigned by CM05 Y 0 Reset the MB switch Down Up Down If the fault cannot be cleared replace the card PN 4RSTC CIR RUN lamp is not flashi...

Page 206: ...not be cleared replace the card LC lamp is not on CCH link connec tion failure Check the status of the local office side line or the remote office side line PN SC01 DCH RUN lamp is not flashing Abnorm...

Page 207: ...PE 0 7 lamp is not on D channel link is not connected between CSH and CSI Confirm the programming data CM06 Y 10 Confirm if the corresponding CSI card is removed If the fault cannot be cleared replace...

Page 208: ...ing ZT is not con nected to the cor responding circuit No Confirm the programming data CM06 CM10 CM14 CMAD Confirm cable connection and the power switch of the corresponding ZT Confirm if the correspo...

Page 209: ...10 CM14 CMAD Confirm cable connection and the power switch of the corresponding CS ZT Confirm if the corresponding CS ZT is in make busy status PN 4CSIA CSI OPE lamp is not on D channel link is not co...

Page 210: ...IPM Programming is not set up Confirm the programming data CM06 CM10 CM14 CMAC Reset the system Push the SW1 of MP PN 8IPLA IP PAD RUN lamp is not flashing Abnormal opera tion of IP PAD card Confirm...

Page 211: ...ion OFF 10 Mbps fixed 4 Auto Negotiation OFF 100 Mbps fixed Confirm the programming data CM0A Reset the MB switch Down Up Down If the fault cannot be cleared replace the card PN 32IPLA PN 32IPLA A IP...

Page 212: ...ne is not calling Abnormal operation of SIP card if any one is calling Confirm the programming data CM0A Reset the MB switch Down Up Down If the fault cannot be cleared replace the card L0 lamp is on...

Page 213: ...rface and No 1 circuit of M10 Check to see if the cable between Digital Trunk Interface and M10 is correctly connected Check the switch setting of M10 If the fault cannot be cleared replace the card T...

Page 214: ...connection failure Check to see if the connection between LAN1 port and LAN cable is correct Confirm the condition of the LAN device such as power of the HUB connected to the LAN1 port of the RTA If...

Page 215: ...eck to see if the T1 cable is correctly connected PBXRED is on PCM signal loss or Multi Frame Alignment signal loss or Frame Alignment signal loss Check to see if the T1 cable is cor rectly connected...

Page 216: ...or Trou bleshooting Procedure and perform the troubleshooting Sections for Troubleshooting Procedure Complaint from Station User Operator Station Line Fault Page 209 1 At Calling Station 2 At Called S...

Page 217: ...e given step by step explanations about how to use the Tree STEP1 The maintenance personnel gathers information concerning the fault and selects the tree to be used from Sections for Troubleshooting P...

Page 218: ...TROUBLESHOOTING 208 NWA 008847 001 Rev 3 0 a6ch2001 fm How to Follow the Tree START END Symptom STEP 2 CHECK REPLACE STEP 3 1 1 STEP 3 2 2 STEP 4 1 1 STEP 3 3 3 STEP 4 2 2 FAULT DIAGNOSIS AND TROUBLE...

Page 219: ...on the MDF and LC card 1 LC card 2 Telephone set Dial Tone is not returned The station telephone set is DTMF type 1 System Data Programming for DTMF Receiver CM10 CM14 CM45 Y 0 NOTE Addition of an RST...

Page 220: ...isconnected At DTMF Telephone set 1 System Data Programming for the station CM12 Y 00 1 PBR card DTMF Receiver 2 LC card 3 Telephone set At any type of telephone set 1 System Data Programming for the...

Page 221: ...PWR card In case all station fails within same PIM The call is routed to a station other than the dialed number 1 System Data Programming for destination station Number CM10 CM14 2 Call Forwarding Al...

Page 222: ...ming for the trunk CM10 CM14 BL Lamp on the trunk card is on 1 Disconnect the trunk from the line on the MDF 2 If the lamp goes out there is a prob lem with the Central Office Distant Office or Cable...

Page 223: ...set check for trouble with wiring on the MDF and the trunk card 4 If not there is a problem with the distant office or the C O line 1 Trunk card In case of ODT card 1 Disconnect the trunk from the lin...

Page 224: ...for trouble with wiring on the MDF and the trunk card Any dialed digit is not transmit ted to the distant office 1 System Data Programming for the trunk route CM35 Y 01 08 20 2 When the Sender Start c...

Page 225: ...priate signal DP DTMF to distant office is transmitted System Data Programming for DP signal CM35 Y 01 13 23 25 45 System Data Programming for DTMF signal CM35 Y 01 13 24 26 46 2 System Data Programmi...

Page 226: ...e line on the MDF 3 If the telephone rings check for trouble with wiring on the MDF and the trunk card 4 If not there is a problem with the distant office or the line 1 Trunk card The BL Lamp is turne...

Page 227: ...ata Programming for the trunk CM35 Y 00 09 10 2 Disconnect trunk from the line on the MDF 3 To perform a Loopback Test make a back to back connect of the trunk and another trunk within the system at t...

Page 228: ...he Tie Line Incoming Call DID Call is routed to a different sta tion other than the dialed station or to Reorder Tone 1 System Data Programming for the trunk CM35 Y 01 17 61 68 1 Trunk card 2 FP card...

Page 229: ...n One way connec tion 1 Disconnect the trunk from the line on the MDF 2 To perform the Speech Path Test internally make the following con nection on the MDF according to type of card START A CHECK MDF...

Page 230: ...When the station user flashes the switch hook 1 System Data Programming for the trunk CM35 Y 16 The failure occurs sud denly 1 Disconnect the trunk from the line on the MDF 2 Connect a test telephone...

Page 231: ...s properly run to avoid induc tion from an AC Power Cable motor or power supply equipment 1 Trunk card 2 FP card 3 MP card 4 PWR card Low Voice Level 1 Loose connection of cables on the MDF 1 Trunk ca...

Page 232: ...ted to the C O line when system alarm or power failure has occurred 1 Cross connection on the MDF is properly made 2 Between the 8PFT card and the COT card is properly connected 1 8PFT card PFT operat...

Page 233: ...ted 3 System Data Programming for the Dterm station CM10 CM14 CM11 CM12 CM13 CM90 CM93 4 RUN Lamp on the FP card and MP card is flashing 1 Dterm 2 DLC card 3 FP card 4 MP card Speech Path Trouble No C...

Page 234: ...LCD does not display any informa tion 1 Adjust Display contrast 1 Dterm 2 DLC card No Tone Ringer 1 System Data Programming for Dterm Tone Ringer CM90 Y 01 2 Adjust Ringer Volume on Dterm 1 Dterm A EN...

Page 235: ...erm IP station and IP PAD CM0A CM0B CM05 CM10 CM14 CM11 CM12 CM13 CM90 CM93 4 Dterm IP setup is properly completed by Dterm IP menu 5 RUN Lamp on the MP card is flash ing 1 Dterm IP 2 IP PAD card 3 MP...

Page 236: ...ing the ping packet to the ETHER card from PC on the LAN LCD does not display any informa tion 1 Adjust Display contrast 1 DtermIP 2 IP PAD card No Tone Ringer 1 System Data Programming for DtermIP To...

Page 237: ...rform the ATTCON Self Test See ATTCON Self Test Procedure Page 230 3 Wiring on Modular Box Rosette 4 DLC card is properly mounted 5 System Data Programming for the console CM10 CM14 CM90 6 RUN Lamp on...

Page 238: ...ON Self Test See ATTCON Self Test Procedure Page 230 1 ATTCON 2 DLC card No Tone Ringer 1 System Data Programming for the con sole tone ringer CM60 Y 16 27 2 Adjust Ringer Volume on the console 3 To t...

Page 239: ...1 fm DSS Console Fault Keys on the DSS Console are ineffective 1 DLC card is properly mounted 2 System Data Programming for DSS Console CM10 CM14 CM96 CM97 1 DSS Console 2 DLC card 3 FP card 4 MP card...

Page 240: ...Depress function key 01 again The green lamp will turn red 5 Depress function key 01 again The red lamp will go off 6 Repeat above steps 3 5 for other func tion keys 02 12 7 Depress function key 13 Th...

Page 241: ...l light The ringer will stop 15 Depress function key 92 The red lamp will go off 16 Depress function key 93 The red lamp will light 17 Depress function key 93 again The red lamp will go off 18 Depress...

Page 242: ...96 again The red lamp will go off 25 Depress digit key 26 Depress digit key 27 Depress digit keys 0 through 9 NOTE 1 To terminate the self test mode depress digit keys and simultaneously NOTE 2 To tes...

Page 243: ...SN708 SN709 SN712 SN741 ATTCON KEY NUMBER END C 04 05 06 TALK 10 11 12 90 92 93 94 95 97 RLS LOOP4 LOOP5 LOOP6 91 3 2 1 6 5 4 9 8 7 0 01 02 03 07 08 09 13 15 16 17 18 96 ANS LOOP1 LOOP2 LOOP3 14 RCL L...

Page 244: ...234 NWA 008847 001 Rev 3 0 a6ch2001 fm THIS PAGE LEFT BLANK INTENTIONALLY JULY 01 2006...

Page 245: ...data how to load verify the of fice data and how to start the specific Add In or application automatically on schedule SAVING PBX DATA TO YOUR PC 236 SAVING Dterm IP ID REGISTRATION DATA TO YOUR PC 2...

Page 246: ...system common data to another system For hardware connection of MAT and PBX and for MATWorX software installation refer to the MAT WorX Installation Guide STEP1 After starting up the MATWorX select PB...

Page 247: ...001 fm STEP3 Input the office name in Office Name text box Then click STEP4 The Save as dialog is displayed Select folder and input the file name which you save Then click Save Click this button Input...

Page 248: ...a6ch3001 fm STEP5 Click to save the office data STEP6 When the following dialog is displayed click Yes to start saving the office data STEP7 If the saving was finished normally the following is displ...

Page 249: ...N 239 NWA 008847 001 Rev 3 0 a6ch3001 fm NOTE PBX data can be saved automatically on schedule by setting the time with the Scheduler For details see STARTING ADD IN OR APPLICATION ON SCHEDULE on Page...

Page 250: ...e the connection to the PBX STEP2 Select System Save Load Verify from the taskbar The Save Load Verify dialog is displayed Select the MP card and select the Other from the pulldown menu of the Area na...

Page 251: ...P3 Input the office name in Office Name text box Then click STEP4 The Save as dialog is displayed Select folder and input the file name which you save Then click Save Click this button Input the file...

Page 252: ...m STEP5 Click to save the office data STEP6 When the following dialog is displayed click Yes to start saving the office data STEP7 If the saving was finished normally the following is displayed Click...

Page 253: ...v 3 0 a6ch3001 fm NOTE ID registration data for DtermIP can be saved automatically on schedule by setting the time with the Scheduler For details see STARTING ADD IN OR APPLICATION ON SCHEDULE on Page...

Page 254: ...attempt to perform this proce dure if you are connected to the PBX through a PC modem Verifying data is helpful to determine if differences exist between the PBX s memory and the backup file on your P...

Page 255: ...ffice Information and Detail information are displayed Click the button to load or verify the office data respectively When you load the office data go to STEP5 STEP7 When you verify the office data g...

Page 256: ...the following dialog is displayed click Yes to start loading the office data STEP6 The loaded office data is saved into the Flash ROM automatically after loading is finished STEP7 If the loading was f...

Page 257: ...to start verifying the office data STEP9 If the verifying was finished normally the following is displayed Click OK NOTE PBX data can be uploaded and verified automatically on schedule by setting the...

Page 258: ...seful for AP Program Download LEN Listup Fault Display Mach Script Editor Save Load Verify For hardware connection of MAT and PBX and for MATWorX software installation refer to the MAT WorX Installati...

Page 259: ...start on schedule from the pulldown menu Select the Action from the pulldown menu if necessary Confirm the settings and click STEP4 The Schedule setup screen of the Add In or application which was ch...

Page 260: ...RATION 250 NWA 008847 001 Rev 3 0 a6ch3001 fm STEP5 Click the Schedule tag Click the The schedule come to effect and set the Schedule and Start date Click The schedule come to effect STARTING ADD IN O...

Page 261: ...51 NWA 008847 001 Rev 3 0 a6ch3001 fm STEP6 Click the Option tag Set the Log settings if necessary Confirm the settings and click STEP7 The registered schedule is added on the schedule list STARTING A...

Page 262: ...252 NWA 008847 001 Rev 3 0 a6ch3001 fm THIS PAGE LEFT BLANK INTENTIONALLY...

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