Troubleshooting 7-7
Problems and Solutions
Problem
Symptom
Solution
Operating system
does not boot
(cont’d)
“Invalid Configuration” message
displayed.
1. Press
F2
to run Setup and correct the
parameters.
2. Replace the CMOS battery (see
Section 3) if the date and time must be set
each time the system is powered on.
System halts during loading
sequence.
1. Power the system off. Check for proper
jumper settings (see Section 2 and
Section 4), then power-on the system.
2. Check the condition of the selected
bootload device (diskette, disc, or hard disk)
for bad boot track or incorrect OS files.
3. Try booting OS from diskette or disc, or
recopy OS files onto hard disk (see
Section 2).
Diskette drive does
not work
Lamp on front panel does not light
when diskette is loaded.
1. Check cable connections between
diskette drive and system board.
2. Check diskette drive cable. Replace as
necessary.
3. Check power supply.
4. Replace diskette drive.
5. Replace system board.
Hard drive
malfunction
Hard drive lamp does not light but
hard drive can be accessed.
1. Check cable connections between lamp
and system board.
Hard drive controller failure
message displayed.
1. Check that the IDE channel and hard
drive are enabled in Setup (see Section 2).
Cannot access hard drive.
1. Check signal/power connections between
hard disk, system board, power supply.
2. Check hard drive jumper settings.
3. Check power supply.
4. Check hard drive cable and hard drive.
Replace as necessary.
5. Replace system board.
Memory malfunction
Total memory not recognized.
1. Reseat DIMMs.
2. Systematically swap DIMMs.
3. Check to see if the DIMM configuration is
valid (see Section 4).
4. Replace DIMMs.
5. Replace system board.
Summary of Contents for POWERMATE ES Series
Page 12: ...1 System Overview Configurations Features Components...
Page 29: ...2 6 System Configuration System Board Jumper Settings...
Page 71: ...4 System Boards System Board Riser Board...
Page 90: ...6 Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning...
Page 93: ...7 Troubleshooting Checklist Diagnostics...
Page 102: ...8 NECC Information Services Service Telephone Numbers Technical Support...