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8-2 NECC Information Services
This section contains the following NECC service and support information:
!
service and support telephone numbers
!
technical support.
Service Telephone Numbers
The following table lists the telephone numbers for the NECC service and support functions.
NECC Service and Support Telephone Numbers
Service
Telephone Numbers
To contact NECC Technical
Support Center (TSC):
In the U.S. and Canada, call
1 (800) 632-4525
To order spare parts:
Call 1 (800) 632-4525
To send technical questions by
email:
To fax technical questions to
customer support:
In the U.S., fax
1 (801) 981-3133
To access the NECC website:
www.nec-computers.com/
To access the NECC FTP site:
ftp.neccsdeast.com/
Technical Support
The following sections provide information for obtaining technical support from NECC. With
access to a telephone, modem, and/or fax machine, you can use these services to obtain
information on a 24-hour basis.
NECC Website
If you have an Internet connection, you can access the NECC website. The NECC website
contains general information about NECC and its products. The website also contains press
releases, reviews, and service and support information.
Look in the Service and Support area for the following:
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technical documentation, including Frequently Asked Questions, user’s guides, reference
manuals, and warranty information
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BIOS updates, drivers, and setup disk files to download
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contact information, including telephone numbers for Technical Support and links to vendor
websites
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an automated email form for your technical support questions
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a Reseller’s area (password accessible).
To access the NECC Home Page, enter the following Internet Uniform Resource Locator (URL)
in your browser.
www.nec-computers.com/
Summary of Contents for POWERMATE ES Series
Page 12: ...1 System Overview Configurations Features Components...
Page 29: ...2 6 System Configuration System Board Jumper Settings...
Page 71: ...4 System Boards System Board Riser Board...
Page 90: ...6 Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning...
Page 93: ...7 Troubleshooting Checklist Diagnostics...
Page 102: ...8 NECC Information Services Service Telephone Numbers Technical Support...