NEC POWERMATE ES Series, Service And Reference Manual

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Troubleshooting 7-9
Problems and Solutions
Problem Symptom Solution
CD-ROM drive
malfunction (cont'd) No sound from CDs. 1. Check that speaker power is on and
volume is adjusted.
2. Check audio software settings.
3. Check the CD.
4. Check the CD-ROM drive audio cable
connections.
5. Check the CD-ROM drive audio cable.
Replace as necessary.
6. Replace the CD-ROM drive.
7. Replace the system board.
Cannot access CD-ROM drive.
1. Check that the CD-ROM driver software
is loaded and not corrupted.
2. Check signal and power connections
between the CD-ROM drive, system board,
and power supply.
3. Check the master/slave jumper settings
(see Section 2).
4. Check the interface cable. Replace as
necessary.
5. Check the power supply. Replace as
necessary.
6. Check the system board. Replace as
necessary.