Section 4
Maintenance and Troubleshooting
This section provides information on maintaining and troubleshooting the PowerMate
Enterprise computer. Also included in this section are the NECCSD service telephone
numbers and procedures for replacing the CMOS battery.
NECCSD service telephone numbers (see Table 4-1)
online information access procedures
maintenance procedures
CMOS battery replacement procedures.
Table 4-1 NECCSD Service and Support Telephone Numbers
Service
Telephone Number
To contact the NECCSD Technical Support
Center (TSC):
In the U.S. and Canada, call 1 (800) 632-4525
To order spare parts (Dealers):
Call 1 (800) 632-4525
To order spare parts (Customers):
In the U.S., call 1 (800) 233-6321
In Canada, call 1 (800) 727-2787
To contact Customer Service about service
and contract warranty issues:
Call 1 (888) 632-9128
To log onto the NECCSD Electronic Bulletin
Board System (BBS) to download software
drivers and the latest BIOS for ROM flashing:
Call 1 (978) 635-4706
For information about NECCSD products, call
FaxFlash
SM
(use this automated service to
have the latest Technical Information Bulletins
sent to your fax machine 24 hours a day):
In the U.S., 1 (888) 329-0088
1 (888) FAX-0088
Outside the U.S. call 1 (978) 635-6090
To send technical questions over email:
To fax technical questions to customer support: In the U.S., fax 1 (978) 635-4100
To access the NECCSD Web page:
www.nec-computers.com
To access the NECCSD FTP site:
ftp.neccsdeast.com
To purchase a new system or an option kit
through NEC NOW, or to obtain sales
literature or option information:
Call 1 (888) 863-2669
1 (888) 8NEC-NOW
