Maintenance and Troubleshooting 4-13
Table 4-2 Problems and Solutions
Problem
Symptom
Solution
CD-ROM
Malfunction
System power not on.
1.Turn system power on.
Disc tray does not open.
1.System power not on. Turn system
power on.
2.System power failed. Insert the tip
of a straightened paper clip into the
emergency eject hole, then gently
press inward until the tray opens.
Cannot access CD-ROM
reader.
1.Check that the CD-ROM driver
software is loaded and not corrupted.
2.Check signal and power
connections between the reader, riser
board, and power supply.
3.Check the master/slave jumper
settings (see Appendix B).
4.Check the IDE cable. Replace as
necessary.
5.Check the power supply. Replace as
necessary.
6.Check the system board. Replace
as necessary.
7.Check the riser or sound board.
Replace as necessary
No sound from CDs.
1.Check that speaker power is on and
volume is adjusted.
2.Check audio software settings.
3.Check the CD disc.
4.Check the CD-ROM drive audio
cable connections.
5.Check the CD-ROM drive audio
cable. Replace as necessary.
6.Replace the CD-ROM reader.
7.Replace the riser or sound board.
