4-2 Maintenance and Troubleshooting
ONLINE SERVICES
The following sections provide information on how to access the various online services
available.
NECCSD FaxFlash Service
FaxFlash
SM
is a self-help, automated electronic information service for obtaining up-to-date
product application notes, installation procedures, troubleshooting tips, data sheets,
technical information bulletins, illustrated parts lists, part numbers, and other information
about your system.
Using a fax machine, you can obtain information from FaxFlash 24 hours a day, 7 days a
week. Simply call the FaxFlash number on your touch-tone telephone and order the
information you want by following the voice prompts. FaxFlash automatically faxes the
information to you.
If you are new to FaxFlash, first order one of the following catalogs. Each catalog lists the
available documents and their document numbers. Current catalogs include:
Catalog 1, Telephone Directory and information about Online Services.
Catalog 3, Product specifications, warranty policy, UltraCare
guidelines, and
sales information.
Catalog 5, NEC ProServa
and Express Server Systems technical support
information.
Catalog 6, NEC Ready Systems technical support information.
Catalog 7, NEC PowerMate Systems technical support information.
Catalog 8, NEC Portable Systems (including Versa
Notebooks and MobilePro
Handheld Personal Computers) technical support information.
Technical support information includes BBS and FTP file listings, Illustrated Parts
Breakdowns (IPB), part numbers, FAQ lists, and other documents specific to each product.
Order information from FaxFlash as follows:
1.
Be sure that your fax machine or fax/modem is on. Have ready the document
number for the document you want, if you already know the number.
2.
At your touch-tone telephone, enter 888-329-0088 (U.S. and Canada only).
For international use, enter the international long distance access number, the U.S.
country code, and the U.S. telephone number (978-635-6090).
