Acer Aspire M3710 Service Manual Download

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Aspire M371

Aspire M5711

Aspire M7711

Service Guide

Service guide files and updates are

available on the AIPG/CSD web; for

more information please refer to

http://csd.acer.com.tw

PRINTED IN TAIWAN

Summary of Contents for Aspire M3710

Page 1: ...Aspire M3710 Aspire M5711 Aspire M7711 Service Guide Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw PRINTED IN TAIWAN ...

Page 2: ...II Revision History Please refer to the table below for the updates made on Aspire M3710 Aspire M5711 Aspire M7711 service guide Date Chapter Updates ...

Page 3: ...espect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and ...

Page 4: ...s bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Remind you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...ced BIOS Features 26 Advanced Chipset Setup 27 Integrated Peripherals 28 P o w e r M a n a g e m e n t 3 0 P C H e a l t h S t a t u s 3 1 Frequency Voltage Control 32 B I O S S e c u r i t y F e a t u r e s 3 3 Load Default Settings 34 S a v e E x i t S e t u p 3 5 E x i t W i t h o u t S a v i n g 3 6 Chapter 3 Machine Disassembly and Replacement 37 G e n e r a l I n f o r m a t i o n 3 8 D i s ...

Page 7: ...A D Aspire M7711 M5711 PCB Form Factor Micro ATX Dimension Layer 244mm x244mm Memory Memory Type DDR2 800 Support single channel 64 bit mode with maximum memory size up to 8GB Support un buffered DIMM NV MCP7A O MCP7A D DIMM Slot 4 Memory Max 512MB to 8GB DDR2 memory technologies Capacity Up to 2GB per DIMM with maximum memory size up to 8GB PCI PCI Express Slot Type x16 PCI Express x16 Slot Quant...

Page 8: ...nnel 7 1 channel Audio Controller Codec ALC888S HD codec 7 1 Connectors support Rear 6 jack follow HD audio definition example as below Audio jacks color coding should meet Microsoft Windows Logo Program Device Requirements Audio 0002 1 S PDIF out header 1 4 1 front panel audio header 2 5 Add HD de pop CKT the attachment is the reference please propose your solution S N ratio 90 dB at rear output ...

Page 9: ...rate support USB 2 0 1 1 1394 Controller VIA 1394a controller Connector Quantity 2 1 rear 6pin IEEE1394 port 1 2x5pin onboard jumper BIOS BIOS Type Phoenix Award or AMI Kernel with Acer skin Size 4Mb Note Boot ROM should be included PXE function should be built in with default and RPL function is optional by service BIOS BIOS shall auto detect FDD to avoid checksum error when boot I O Connector Co...

Page 10: ...mory sockets 1 PCI Express x16 slot 1 PCI Express x 1 slot 2 PCI slots 1 FDD slot 6 SATA connectors 3 2 5 pin Intel FPIO specification USB pin connectors follow Intel FPIO standard Specification 1 2 5 pin IEEE1394 jumper reserve header on all SKU 1 2 5 pin Intel FPIO spec Microphone In Headphone Out pin connectors 1 serial port 2 5 pin connector 1 1 4 S PDIF out header 1 4 pin CPU Fan connector 1 ...

Page 11: ... power supply Chasses accepts PS2 PS3 style power supply Features for internal mounting tab Location of 4 external mounting holes Power Supply Electrical Design Feature 400W 300W 250W in stable mode Acer Assign System Power Unit Design for NVidia MCP7A B series chipset compatible system Voltage design should be covered 5V 3 3V 12V 5VSB 12V attention to 12V output capability Demand for both PFC Non...

Page 12: ...on will not provide switch selector for 115 230V AC input but it should be universal for Europe and China Non PFC version should provide switch selector for 115 230V AC input and universal for worldwide PS2 style ...

Page 13: ...7 Main board Placement ...

Page 14: ...8 Block Diagram 1 ...

Page 15: ...8 Block Diagram 2 ...

Page 16: ...710 Front Panel The computer s front panel consists of the following Label Description 1 USB ports 2 Optical drive 3 Card reader 4 FDD Cover 5 Speaker Microphone jack 6 Power button 7 Power and HDD LED 8 Acer Logo ...

Page 17: ...n 1 Power card socket 8 Fan aperture 2 Voltage selector switch 9 PS 2 mouse connector 3 PS 2 keyboard connector 10 System Fan 4 HDMI connector 11 Monitor connector 5 Com port 12 1394 connector 6 USB 2 0 connector 13 LAN connector 7 Audio connector 14 Lock Handle ...

Page 18: ...11 Aspire M5711 Front Panel Label Description 1 USB ports 2 Floppy disk drive Acer Logo 3 Optical drive 4 Card reader 5 Power button 6 LED module 7 Speaker Microphone jack ...

Page 19: ...Description Label Description 1 Power card socket 8 System Fan 2 Voltage selector switch 9 1394 connector 3 PS 2 keyboard connector 10 LAN connector 4 USB connector 11 Lock Handle 5 Audio connector 6 Fan aperture 7 PS 2 mouse connector ...

Page 20: ...13 Aspire M7711 Front Panel Label Description 1 Media Control Interface 2 Optical drive 3 Acer Logo 4 Power button ...

Page 21: ...Rear Panel Label Description Label Description 1 Power card socket 6 PS 2 mouse connector 2 PS 2 keyboard connector 7 System Fan 3 USB 2 0 connector 8 1394 connector 4 Audio connector 9 LAN connector 5 Fan aperture 10 ...

Page 22: ...m Specification BIOS code programmer Phoenix Award or AMI Kernel with Acer skin BIOS version V6 0 BIOS ROM type SPI Flash BIOS ROM size 4Mb Support protocol SMBIOS DMI 2 4 DMI 2 0 log file Device Boot Support 1st priority SATA HDD 2nd priority CD ROM 3rd priority FDD 4th priority LAN 5th priority USB device Support to LS 120 drive YES Support to BIOS boot block feature YES BIOS Hotkey List Hotkey ...

Page 23: ...ory Combinations Slot Memory Total Memory Slot 1 512MB 1GB 2GB 512MB 2GB Slot 2 512MB 1GB 2GB 512MB 2GB Maximum System Memory Supported 512MB 8GB System Memory Item Specification Memory slot number 4 slot Support Memory size per socket 512MB 1GB 2GB Support memory type DDR2 Support memory interface DDR2 800MHz Support memory voltage 1 8V Support memory module package 240 pin DDR2 Support to parity...

Page 24: ...C 97 support Full native DOS games compatibility Virtual FM enhances audio experience through real time FM to Wavetable conversionMPU 401 UART mode interface for Wavetable synthesizers and MIDI devices Integrated dual game port Meets AC 97and WHQL specifications Music synthesizer Yes internal FM synthesizer Sampling rate 48 KHz max MPU 401 UART support Yes Microphone jack Supported Headphone jack ...

Page 25: ...port ECP EPP SPP Bi directional ECP EPP Connector type 25 pin D type female connector Parallel port function control Enable disable by BIOS Setup Optional EV CP DMA channel in BIOS setup DMA channel 1 DMA channel 3 Optional parallel port I O address via BIOS setup 378h 278h Optional parallel port IRQ via BIOS setup IRQ5 IRQ7 USB Port Item Specification Universal HCI USB 2 0 1 1 USB Class Support l...

Page 26: ...2 20g RMS random 10 minutes per axis in all 3 axes 5 500 Hz 1 09g RMS random 1 hour per axis in all 3 axes Power Management Devices S1 S3 S4 S5 Power Button V V V V USB Keyboard Mouse V V N A N A PME Disabled Disabled Disabled Disabled RCT Disabled Disabled Disabled Disabled WOR Disabled Disabled Disabled Disabled Devices wake up from S3 should be less than Devices wake up from S5 should be less t...

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Page 28: ...loads configuration values into the battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM NOTE If you repeatedly receive Run Setup messages the battery may be bad flat In this case the system cannot retain configuration values in CMOS Before you run Setup make sure that you have saved all open files The system reboots immediately after you exit Setup ...

Page 29: ... to enter SETUP appears on the screen press the key of Delete to enter the setup menu NOTE If the message disappears before you respond and you still wish to enter Setup restart the system by turning it OFF and On You may also restart the system by simultaneously pressing Ctrl Alt Delete The Setup Utility main menu then appears ...

Page 30: ...oard peripherals Power Management Setup This setup page includes all the items of Green function features PC Health Status This setup page is the System auto detect Temperature voltage and fan speed Frequency Voltage Control This setup page is the System Frequency Voltage setup BIOS Security Features Change set or disable password It allows you to limit access to the System Load Optimized Defaults...

Page 31: ...r technical support The following table describes the parameters found in this menu Parameter Description Processor Type This item lists the product processor model Processor Speed This item lists the processor frequency for the system System Memory Total memory size for the system Product Name This item lists the product name System Serial Number This item lists the system serial number System BI...

Page 32: ...the weekday month date year format Week From Sun to Sat determined by BIOS and is display only Day from 1 to 31 or the maximum allowed in the month Year from 1999 to 2099 System Time To set the time following the hour minute second format The items format is hour minute second The time is calculated base on the 24 hour timer clock Halt On This item enables use to select the situation if the BIOS s...

Page 33: ...ee the sequence of boot device where BIOS attempts to load the disk operation system Hard Disk Drives Optical Disk Drive Specifies the boot device Priority sequence from available Hard Drives Boot up Num Lock On Select Power on state for Numlock On Off Boot Sector Virus Protection This feature allows you to enable the VIRUS warning function for Hard Disk boot sector protection If this function is ...

Page 34: ...e parameters found in this menu Parameter Description Options Intel EIST For Intel platform Disabled Enabled Intel R VT For Intel platform Intel XD Bit For Intel platform Disabled Enabled Primary Video Priority for Auto PCIE Onboard PCI Auto PCIE Onbo ard PCI ...

Page 35: ...28 Integrated Peripherals The following table describes the parameters found in this menu ...

Page 36: ...s enabled Audio POST no matter what option is set Disabled Enabled Onboard LAN Option ROM This item is only available when onboard LAN controller is enabled Disabled Enabled Onboard 1394 Controller Always enabled 1394 POST no matter what option is set Disabled Enabled Onboard Floppy Controller Always enabled FDD POST no matter what option is set Disabled Enabled Serial Port1 Address Allows BIOS to...

Page 37: ...ings The following table describes the parameters found in this menu Parameter Description Options ACPI Aware O S No Yes ACPI Suspend Mode S1 POS S3 STR Power On by RTC Alarm Disabled Enabled Power On by PCIE Devices Disabled Enabled Power On by PCI Devices Disabled Enabled Power On by Modem Ring Control wake up event for S1 S3 S4 S5 Disabled Enabled Wake Up by PS 2 KB Mouse Disabled Enabled Wake ...

Page 38: ...iption Options Vcore Detect system s voltage status automatically CPU Temperature Detect CPU Temperature automatically CPU SYSTEM FAN Speed RPM Detect CPU SYSTEM Fan Speed Status automatically CPU Smart FAN Control The item displays the system Smart Fan Function status It is always enabled by system ...

Page 39: ...32 Frequency Voltage Control The following table describes the parameters found in this menu Parameter Description Options CPU Spread Spectrum Always auto detect Spread Spectrum Disabled Enabled ...

Page 40: ... Parameter Description Options Change Supervisor Password This item is only available when supervisor password is installed If clear supervisor password user password should also be cleared All setup items will be view only except user password item when login with user password Press Enter ...

Page 41: ...llowing table describes the parameters found in this menu Parameter Description Options Load Default Settings Select the field loads the factory defaults for BIOS and Chipset Features which the system automatically detects This option opens a dialog box that lets you install optimized defaults for all appropriate items in the Setup Utility ...

Page 42: ...Setup Utility and exit the Setup Utility The following table describes the parameters found in this menu Parameter Description Options Save Exit Setup Press Enter to save the changes that have made in the Setup Utility and exit the Setup Utility Press Y to save and Exit or N to return to the main menu ...

Page 43: ...ght this item and press Enter to discard any changes that you have made in the Setup Utility and exit the Setup Utility Parameter Description Options Exit Without Saving Press Enter to discard any changes and exit the Setup Utility ...

Page 44: ...trap and conductive mat for preventing electrostatic discharge Wire cutter Phillips screwdriver may require different size NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatches when putting back the components ...

Page 45: ...ore You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 2 Unplug the AC adapter and all power and signal cables from the system ...

Page 46: ...tells you how to disassemble the system when you need to perform system service Please also refer to the disassembly video if available CAUTION Before you proceed make sure you have turned off the system and all peripherals connected to it ...

Page 47: ...40 Aspire M3710 5711 7711 Standard Disassembly Process Bezel Label Process 1 According to the requirement paste ATI OS CPU HDMI and marketing label by SKU Aspire M3710 Aspire M5711 ...

Page 48: ...41 Aspire M1640 ...

Page 49: ...42 Remove side cover Process 1 Put the Computer on the worktable lightly 2 Release left side cover with 2 screws then remove left side cover Remove CPU fan pipe Process 1 Release the CPU pipe ...

Page 50: ...oless 2 Remove VGA TV Modem Card the following list is for your reference about the mutual location relation Optional by SKU Notice I Remove card don t touch any electric parts on PCB Modem card TV card VGA card SLOT 2 SLOT 1 VGA card TV card Modem card ...

Page 51: ...44 Remove HDD Data Cables Process 1 Remove master HDD from M B SATA1 2 Remove slave ODD data cable from M B SATA3 SATA1 slot on M B ATA3 slot on M B Remove slave HDD Remove master HDD ...

Page 52: ...r ODD 2 Remove slave ODD data cable from master and Slave ODD Optional by SKU Remove HDD power cable Process 1 Remove master HDD data cable from master HDD 2 Remove slave HDD data cable from slave HDD Slave ODD Remove master ODD SATA2 SATA4 Remove master HDD Remove slave HDD ...

Page 53: ...DIF02 3 Remove front USB cable from USB2 and USB3 4 Remove card reader USB cable from USB1 5 Release cable clip no modem and audio cable is longer Notice I Front panel USB cable must be always connect to M B USB2 and USB3 port whether has card reader USB1 USB3 Cable clip JAUD2 USB2 JSPDIF02 1394cable ...

Page 54: ...47 Remove HDD Process 1 Remove Master HDD from the first HDD location 2 Remove Slave HDD from the second HDD location Optional by SKU Master HDD Slave HDD ...

Page 55: ...power cable Process 1 Remove ODD power cable from master ODD for SATA ODD 2 Remove ODD power cable from slave ODD for SATA ODD Remove card reader Process 1 Remove card reader from chassis SATA power cable Master ODD ...

Page 56: ...s 1 Remove FDD digital cable just as pictures Optional by SKU 2 Plug 4 pins power cord from FDD slot 3 Remove front bezel light cable from PATA power cable Remove from FDD Remove from M B FDD1 slot Remove Front bezel light cable ...

Page 57: ...50 Remove ODD Process 1 Push the lock handle release ODD 2 Remove Master ODD from the location 3 Remove slave ODD from the location Optional by SKU Master ODD location Slave ODD location ...

Page 58: ... M B power cable from M B ATX1 2 Remove 12 V power cable from M B JPW1 3 Remove panel power cable from F PANEL1 4 Remove System Fan cable from M B SYS F2 F PANEL1 System Fan cable 12 V Power cable M B power cable M B IED1 ODD connector ...

Page 59: ...52 Remove System FAN Process 1 Release four screws according to the following picture 2 Remove Sys FAN Optional by SKU Release four screws 4 3 1 2 The direction of System FAN ...

Page 60: ...53 Remove mother board Process 1 Release 8 pcs screws form the corresponding hole 2 Release screws according to the following picture in turn 3 Remove the Mother board from chassis ...

Page 61: ...er cable from M B CPU F2 2 Release screw 1 first then fixes screw 2 screw 3 screw 4 As Picture 3 Remove Cooler from the Retention module Remove memory Process 1 Remove the first Memory from DIMM0 2 Remove the second Memory from DIMM1 Optional by SKU ...

Page 62: ...55 Remove CPU Process 1 Remove CPU according following the pictures Remove I O shielding Process 1 Remove I O Shielding Lock the Handle ...

Page 63: ...oubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics Power On Self Test POST POST Check Points POST Error Messages List Error Symptoms List ...

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Page 66: ... 5 4 3 2 1 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 Pin Signal Name Pin Signal Name 1 3 3 13 3 3V 2 3 3 14 12V 3 COM 15 COM 4 5V 16 PS_ON 5 COM 17 COM 6 5V 18 COM 7 COM 19 COM 8 PWR OK 20 5V 9 5VSB 21 5V 10 12V 22 5V 11 12V 23 5V 12 3 3V 24 COM ...

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Page 70: ...PARTS that you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by ...

Page 71: ...0_MAIN_BEZEL 10 POWER SUPPLY 2 AM320_USB 11 FAN 3 AM320_USB_PANEL 12 PCI BRACKET 4 FDD_LOCK_SLIDE 13 LEFT SIDE DOOR 5 CD_ROM LOCK SLIDE 14 HOTHER BOARD 6 CHASSIS 15 HDD 7 USB_PCB_ASN 16 3 5 DEVICE 8 USB SHIELDING 17 CD ROM 9 RIGHT SIDE DOCR 18 HDD LOCK SLIDE ...

Page 72: ...3 25 COVER 12 PCI BRACKET 3 5 25 COVER 13 LEFT SIDE DOOR 4 AM520 USB 14 NOTHERBOARD 5 AM520 USB PENEL 15 HDD 6 CHASSIS 16 3 5 DEVICE 7 USB PCE ASN 17 CD ROM 8 USB SHTELDING 18 HDD LOCK SLIDE 9 RIGHT SIDE DOOR 19 FDD LOCK SLTDE 10 POWER SUPPLY 20 CD ROM LOCK SLIDE ...

Page 73: ... ACER 5 MCI ASSY 18 RUBBER FOOT FRONT 6 GEAR BKT 19 SCREW 7 POWER SWITCHWITH CABLE 20 RUBBER FOOT BACK 8 GEAR PG 08A 45W 21 GLIP CLAMP CHF B 3M 9 BACKUP SWITCH WITH CABLE 22 PLT BK I O EVT 10 MCR BOTTOM 23 2 PCI SHIELD 11 DOOR LOCK DL 400 24 1 BACK 12 FIO 2AUDIO 2USB 1394 24 CPU CLAMP FW IDL NOW 13 SCREW FOR FIO RACK 26 LITEON 500W FULL RONGE ...

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