Troubleshooting 7-9
Problems and Solutions
Problem
Symptom
Solution
Keyboard or mouse
malfunction
LCD panel display has prompt,
but cannot input data using
keyboard or mouse.
1. Ensure that system is not in power saving
sleep mode. Press (for no more than three
seconds) and immediately release the
power/sleep button to wake up system.
2. Check keyboard/mouse plugged in.
3. Check password (see Section 2).
4. Disable password (see Section 2).
5. Replace keyboard (or mouse).
6. Replace system board.
LCD panel
malfunction
Blank display.
1. Check that system unit power is on.
2. Ensure that system is not in power saving
sleep mode. Press (for no more than three
seconds) and immediately release the
power/sleep button to ensure power saving
has not blanked the display.
3. Adjust brightness controls on LCD panel.
4. Check that LCD panel interface cable and
switch cable are connected to system board
(see Section 3).
5. Replace LCD panel.
PC card does not
work
No output.
1. Check PC card for correct insertion in slot
(label side up).
2. Remove PC card and insert in other slot.
3. Check PC card driver installation for IRQ
or I/O conflict.
4. Replace PC card.
5. Replace PC card bay (see Section 3).
CD-ROM drive
malfunction
System power not on.
1. Turn system unit power on.
Disc tray does not open.
1. System unit power not on. Turn system
power on.
2. System power failed. Insert the end of a
straightened paper clip into emergency eject
hole, then gently press inward until tray
opens.
Summary of Contents for POWERMATE 2000
Page 14: ...1 System Overview Configuration Features Components ...
Page 100: ...4 System Board Connectors Jumpers Sockets Components ...
Page 118: ...6 Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning ...
Page 121: ...7 Troubleshooting Checklist Diagnostics ...
Page 131: ...8 NECC Information Services Service Telephone Numbers Technical Support Product Information ...
Page 147: ...A Release Notes Applications System Configuration Display Capabilities Fix OS Restore Option ...