7-8 Troubleshooting
Problems and Solutions
Problem
Symptom
Solution
Diskette drive does
not work
Lamp on system unit does not
light when diskette is loaded.
1. Check interface cable connections at the
diskette drive and system board.
2. Check diskette drive interface cable.
Replace as necessary.
3. Check AC power adapter, replace if
necessary.
4. Replace diskette drive.
5. Replace system board.
Hard drive
malfunction
Hard drive lamp does not light
but hard drive can be accessed.
1. Check interface cable connections at
drive and system board.
Hard drive controller failure
message displayed.
1. Check that the IDE channel and hard
drive is enabled in Setup (see Section 2).
Cannot access hard drive.
1. Check interface cable connections
between hard drive and system board.
2. Check AC power adapter. Replace as
necessary.
3. Check hard drive jumper settings and
BIOS hard drive settings.
4. Check if hard drive was transferred
between systems and that the password
security feature is enabled in the BIOS.
5. Check hard drive. Replace as necessary.
Memory malfunction
Memory not recognized.
1. Reseat SO-DIMMs.
2. Systematically swap SO-DIMMs.
3. Check to see if the SO-DIMM
configuration is valid (see Section 4).
4. Replace SO-DIMMs.
5. Replace system board.
Network board
malfunction
No output.
1. Check interrupts (see Section 2).
2. Check cable connections at network
board and LAN connector board.
3. Replace network board cable.
4. Replace LAN connector board (see
Section 3).
5. Replace network board (see Section 3).
Summary of Contents for POWERMATE 2000
Page 14: ...1 System Overview Configuration Features Components ...
Page 100: ...4 System Board Connectors Jumpers Sockets Components ...
Page 118: ...6 Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning ...
Page 121: ...7 Troubleshooting Checklist Diagnostics ...
Page 131: ...8 NECC Information Services Service Telephone Numbers Technical Support Product Information ...
Page 147: ...A Release Notes Applications System Configuration Display Capabilities Fix OS Restore Option ...