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NEC HV8600, User Manual

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NEC HV8600 User Manual Download Page 124

5-4   Problem Solving

„

 

Is the software correctly configured for the system?

„

 

Are you using the software correctly?

„

 

Try a different copy of the software to see if the problem is with the copy
you are using.

„

 

If other software runs correctly on the system, contact your vendor about
the failing software.

If the problems persist with the software, contact the software vendor's customer
service representative.

After System Has Been Running Correctly

Problems that occur after the system hardware and software have been running
correctly often indicate equipment failure. However, many situations that are
easy to correct can also cause such problems. If you have problems after the
system has been running correctly, check the following.

„

 

If you are running the software from a floppy disk, try a new copy of the
software.

„

 

If you are running the software from a hard disk drive, try running it from
a floppy. If the software runs correctly, there may be a problem with the
copy on the hard disk. Reinstall the software on the hard disk drive and
try running it again. Make sure all the necessary files are installed.

„

 

If the problem recurs, you may need to reformat the hard disk drive. The
drive, drive controller, or system boards may be defective.

„

 

If the problems are intermittent, there may be a loose cable, dirt in the
keyboard (if keyboard input is incorrect), a marginal power supply, or
other random component failures.

„

 

If you suspect that a transient voltage spike, power outage, or brownout
might have occurred, reload the software and try running it again.
Symptoms of voltage spikes include a flickering video display,
unexpected system reboots, and the system not responding to user
commands.

Note:

 Voltage spikes can corrupt or destroy data files

on the drive. If you are experiencing voltage spikes on the
power line, install a surge suppresser between the power
outlet and the system power cords.

If the problem recurs after you have checked and corrected all of the above
items, refer to Diagnostic Testing in this chapter.

Summary of Contents for HV8600

Page 1: ... U s e r s G u i d e Server HV8600 ...

Page 2: ...xxx ...

Page 3: ... U s e r s G u i d e Server HV8600 ...

Page 4: ...perator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC CSD To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without ...

Page 5: ...ontrols 1 9 System Board Features 1 12 Processor 1 19 Memory 1 19 Bus Master I O Expansion Slots 1 19 Real Time Clock Calendar 1 19 BIOS 1 19 Video 1 20 SCSI Controller 1 20 Peripheral Controller 1 20 External Device Connectors 1 20 Keyboard and Mouse 1 20 Fans 1 21 Peripheral Devices 1 21 Ultra2 Wide SCSI 2 Hard Drive Bays 1 21 Removable Media Drive Bays 1 22 System Power 1 23 Software Locks via ...

Page 6: ...er Board Function Select Switches 3 17 Configuring Memory Board Function Jumpers 3 19 Configuring System I O Board Switches and Jumpers 3 20 Setting Switches and Jumpers 3 22 4 Upgrading Your System Precautions 4 3 Preparing Your System for Upgrade 4 5 Equipment Log 4 5 Removing the Top Panel and Front Doors 4 6 Installing the Top Panel and Front Doors 4 7 Removing the Top Cover and Side Panels 4 ...

Page 7: ...5 6 Verifying Proper Operation of Key System Indicators 5 6 Confirming Loading of the Operating System 5 7 Specific Problems and Corrective Actions 5 7 Power LED Does Not Light 5 7 System Cooling Fans Do Not Rotate 5 7 No Characters Appear On Screen 5 8 Characters are Distorted or Incorrect 5 9 Floppy Disk Drive Activity LED Does Not Light 5 9 Hard Disk Drive Activity LED Does Not Light 5 9 Error ...

Page 8: ...he Server C 12 Using a Remote Drive C 13 Setting and Clearing Server Pause C 13 Recovering from an SOS C 14 Alerting ESMPROTM C 15 Dialog Boxes C 15 Select a Server Dialog Box C 15 Server Properties Dialog Box C 15 Default Server Properties Dialog Box C 16 Create Copy FD Image File Dialog Box C 17 Server Summary Dialog Box C 17 Delete Logged Messages Dialog Box C 17 Data Dialog Box C 18 Temporary ...

Page 9: ...the BIOS Setup Utility and Symbios Configuration Utility It also provides information on system board jumper settings and how to configure the RAID Controller Chapter 4 Upgrading Your System provides you with instructions for upgrading your system with additional processors optional memory option cards and peripheral devices Chapter 5 Problem Solving contains helpful information for identifying an...

Page 10: ...loss of life CAUTION Cautions indicate situations that can damage the system hardware or software Note Notes give important information about the material being described Names of keyboard keys are printed as they appear on the keyboard For example Ctrl Alt or Enter Text or keystrokes that you enter appear as boldface type For example type abc123 and press ENTER File names are printed in uppercase...

Page 11: ...le at the time your user s guide was developed Getting Started Sheet The Getting Started Sheet provides several easy to follow steps to become familiar with your server documentation and to complete your installation successfully Network Operating System Configuration Guide This guide contains supplemental instructions needed to install and configure your server Windows NT v4 0 Network Operating S...

Page 12: ...doing the procedures in this manual make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage In the U S A and Canada each power cord must be a UL listed detachable power cord in Canada CSA certified type ST or SJT 16 AWG 3 conductor provided with a mo...

Page 13: ...the external ports Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions Earth Bonding For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulati...

Page 14: ...system warm or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt ...

Page 15: ...m Overview Overview Chassis System Board Features Peripheral Devices System Power Software Locks via the BIOS Setup Disk Array Hot Swapping Hot Plug PCI Degradation AC Linkage Mode Sleep Mode System Functions ...

Page 16: ... has the option to include the following All systems are configured with an additional redundant power supply The redundant power supply system will continue to operate in the event of a single power supply failure Hot swap self contained power supply units that can be easily installed or removed from the back of the chassis Hot swap Ultra2 wide SCSI hard drive bays accessible from the front of th...

Page 17: ... hard disk drive cages each holding up to four 3 1 2 inch hot swappable Ultra2 wide SCSI 2 hard drives Each cage is secured behind a metal EMI door drives can be swapped in or out of the system without powering it down The array of drives allows easy setup of RAID applications Hot swap capable backplane A hot swap capable backplane is part of each drive cage assembly for SCSI hard drives The backp...

Page 18: ... 1 4 inch half height bays with a CD ROM drive installed in one bay and two 3 1 2 inch half height bays with a diskette drive installed As server client needs grow you can expand system processor capacity memory drives option boards and the number of power supplies CPU backboard has four slots for CPUs for a configurable range of one two three or four processors Two memory boards support 32 DIMM d...

Page 19: ... drives are being accessed See Table 1 2 for a list and description of the system LEDs E Key lock Secures both front external doors F LCD panel Displays information about BIOS and system failures error and diagnostic information G H I Drive present Drive activity Drive status Each drive has three LEDs visible above the bay from the front See Table 1 3 for a list of SCSI disk drive status LED indic...

Page 20: ... Power OFF None required normal Green No alarms None required normal Amber Abnormal condition see Table 1 4 Check condition Disk Off Not accessing disk drives None required normal Amber Internal disk drive failure Check disk drive status LEDs Green Accessing disk drives None required normal Table 1 3 Disk Drive Status LED Panel Indicators LED Status Description Response Disk Drive Present Off Disk...

Page 21: ... drive Open the left front door to mount or dismount 5 1 4 inch removable media devices Note Some options for the 5 1 4 inch devices such as a CD ROM drive have a function to eject a tray or media using a software command Before issuing a software command to eject a tray or media confirm that the front door is open If the command is executed while the front door is closed a tray or media may run i...

Page 22: ...1 8 System Overview 2 First open the right front door then open the left door see the following figure ...

Page 23: ...f or power source is disrupted See Table 1 2 for a list and description of the system LED indicators F Status LED When green the system is OK See Table 1 2 for a list and description of the system LED indicators G Disk LED When green internal disk drives are being accessed See Table 1 2 for a list and description of the system LED indicators H DC power switch Press to turn system DC power on or of...

Page 24: ...d slot locations PCI 31 PCI 32 PCI 33 and PCI 34 D Printer LPT1 25 pin parallel port connector E Monitor VGA monitor 15 pin connector F External SCSI Narrow SCSI 50 pin connector G USB USB Interface connector Appropriate driver is required H Keyboard PS 2 compatible 6 pin mini DIN connector I Function select switches See Configuring Switch and Jumper Settings in Chapter 4 of this User s Guide J Re...

Page 25: ...ation packets are exchanged between the system and the network Q ISA slot One ISA add in board slot location R Power supplies Four power supplies one redundant Each power supply has a separate AC input power connector S Power status LEDs Both indicators are green during normal operation Either or both indicators go off when power supply fails See Table 1 2 for status descriptions Figure 1 3 Rear C...

Page 26: ...e system Figure 1 4 shows the system with the left side cover removed B A C H I J D E F G K A Hot Plug PCI board B Expansion slot covers C System I O board D Additional ISA slot E Power unit F Power backplane G Four 5 1 4 inch half height bays with a CD ROM drive installed in bottom bay H Liquid crystal display LCD I Diskette drive J Hard disk drive bays K CD ROM drive standard Figure 1 4 System I...

Page 27: ...e 1 5 shows the system with the right side cover removed G H A B C D E F I H A Base board B Terminator board C CPU backboard supports 1 4 Pentium III Xeon processors with associated VRMs D Memory board E Power unit F Power back panel 1 G Front panel board H Cooling fans upper 2 for the CPU lower two for the memory boards I Hard disk drive bays Figure 1 5 Base Board Terminator Board CPU Backboard a...

Page 28: ...pport One ISA bus slot four dedicated 64 bit PCI bus slots and seven 32 bit PCI bus slots on the system I O board and Hot Plug PCI board SCSI controller Single onboard SCSI 2 controller PCI based BIOS Flash memory based BIOS Basic Input Output System and Setup utilities Video Integrated super VGA controller ships with 2 MB of video memory External device connectors Onboard connectors for two seria...

Page 29: ...System Overview 1 15 A B A Second PCI board slot PCI 21 PCI 22 PCI 23 and PCI 24 B LED switch board connector Figure 1 6 Hot Plug PCI Board Connector and Component Locations ...

Page 30: ...tom F Third PCI slots 64 bit PCI 31 PCI 32 PCI 33 and PCI 34 from the bottom The first disk array controller must be mounted in PCI 32 then subsequent disk array controllers are mounted in sequence PCI 33 PCI 34 etc G Power connector 2 H Power connector 1 I Front panel connector J Floppy disk drive connector K Power backplane connector L ISA board slot M First SCSI 2 connector N Battery lithium Fi...

Page 31: ...PU backboard connector Optional When an optional CPU backboard is not mounted a terminator must be connected C CPU backboard connector Standard D Fan connectors fan connector 3 2 and 1 from the top E Memory board connector 2 F Memory board connector 1 Figure 1 8 Base Board Component Locations ...

Page 32: ...A DIMM sockets Bank A Slot 1 and Slot 3 B DIMM sockets Bank A Slot 2 and Slot 4 C DIMM sockets Bank B Slot 5 and Slot 7 D DIMM sockets Bank B Slot 6 and Slot 8 E DIMM sockets Bank C Slot 9 and Slot 11 F DIMM sockets Bank C Slot 10 and Slot 12 G DIMM sockets Bank D Slot 13 and Slot 15 H DIMM sockets Bank D Slot 14 and Slot 16 Figure 1 10 Memory Board Component Locations ...

Page 33: ...a total of thirty two 256 MB DIMMs on two memory boards ECC generation checking is provided for detection and correction of memory errors Note Only use DIMMs approved for use in this server system Call your customer service representative for information Bus Master I O Expansion Slots The server s expansion capabilities meet the needs of high performance I O servers by providing a combination of P...

Page 34: ... a PCI bus master This controller supports data paths of 8 bit fast narrow SCSI at a data transfer rate of 10 MB sec and 16 bit fast wide or ultra wide SCSI at a data transfer rate of 20 MB sec or 40 MB sec As a PCI bus master this controller supports burst data transfer rates up to the maximum of 133 MB sec Peripheral Controller The advanced integrated peripheral controller supports two serial po...

Page 35: ...Figure 1 9 Each hard drive cage has a hot swap backplane that supports four drives The backplanes require an 80 pin single connector attachment SCA connector on the drives you install A drive carrier is required as part of the hot swap implementation A 3 1 2 inch peripheral between 1 0 and 1 6 inches high can be accommodated in each carrier A drive is mounted in the carrier with four screws and th...

Page 36: ...cent 5 1 4 inch bays can be converted to a single full height bay The 5 1 4 inch drives can be removed directly from the front of the chassis Removal of the system top cover may be required to install remove the device cables Cosmetic filler panel is installed over all unused 5 1 4 inch bays Factory installed CD ROM reader plus three bays for removable media drives Factory installed 3 1 2 inch dis...

Page 37: ... drawn equally from all supplies installed A system with three power supplies can be fully loaded all drive bays and add in board slots filled The supplies use a forced current sharing technique that ensures the supplies share within 10 percent at full load In a high access system with four power supplies the fourth supply gives redundancy because the load is redistributed if one supply fails Soft...

Page 38: ...mples of different RAID levels are shown below Level Definition Redund ancy Feature Suitable application Minimum No of disks RAID0 Striping No Access high speed Improves reliability Application that needs high performance for non critical data 2 RAID1 Mirroring or shadowing Yes Dual disk system Read mode high speed Write mode slow speed Application that needs to store important files on main syste...

Page 39: ...In RAID 5 three disks two primary disks and one redundant disk are required Hot Swapping Hot swapping allows a device to be replaced such as a hard disk drive while its power is on as listed below Disk array system Any failed hard disk drive can be replaced while the system is running Power redundant system When four power supplies are installed a failed power supply can be replaced by hot swappin...

Page 40: ...rating AC Linkage Mode When the power cord of the server is connected to an uninterruptible power supply UPS unit the server supports the power linkage function This function controls the server power from the UPS This mode can be switched by using the control switch on the rear panel Sleep Mode The SLEEP mode switch on the front of the server is used for saving power If the SLEEP mode switch is p...

Page 41: ...r the user must select and execute automatic rebuilding using various utilities The server executes rebuilding automatically Since the server also supports hot swapping function the failed disk can be replaced while the power is on If the disk array monitoring utility is installed you may encounter the following indication and activity The automatic rebuilding is successfully in progress unless th...

Page 42: ...he execution of the expand array operation will display the added disk correctly If a hard disk is added to the system operating in RAID level 0 the server is changed to the RAID6 level Only RAID6 is available for this system when using the expand capacity function Remote Power On Wake On LAN Function The remote power on function turns on the system power by way of a network or modem If the system...

Page 43: ...2 Setting Up Your System Selecting a Site Unpacking the System Moving the System to the Site Getting Familiar With the System Making Connections Connecting the Power Cords Powering On Your System ...

Page 44: ...or Denmark the system must be connected to an AC power source rated at 16 amps Select a site that is clean dust free and well ventilated Keep front and rear ventilating openings free of obstructions Locate the system away from sources of heat vibration or physical shock Isolate the system from strong electromagnetic fields and electrical noise produced by electrical devices such as air conditioner...

Page 45: ...e packing materials If the contents appear damaged when you unpack the boxes file a damage claim with the carrier immediately To unpack your system see the unpacking instructions on the shipping carton Moving the System to the Site Once you have selected the system installation site move the server system as follows 1 Casters are provided on the bottom of the server Slowly push the server to the s...

Page 46: ...c Making Connections Connect your keyboard monitor and mouse see Figure 2 1 Connect any external peripheral devices such as a printer or modem by following the instructions included with these devices To connect external SCSI cables refer to Cabling in Appendix A CAUTION Damage to the system may result if the keyboard cable is inserted or removed when power is applied to the system CAUTION Inserti...

Page 47: ...NOS that supports the USB interface E Keyboard F Mouse G Device with USB interface such as a terminal adapter Requires NOS that supports the USB interface H Device with the serial interface such as a modem I Hub multi port repeater J Network system on LAN connected via a hub SCSI devices may be connected to connectors other than the standard external SCSI connector Figure 2 1 Making Connections ...

Page 48: ...an IEC type CEE 22 female connector The power cord must be less than 1 8 meters 6 0 feet long After connecting a power cord make sure to secure the cord with the tie wrap on the side of the power unit so that the power cord is not accidentally pulled out of its receptacle After the power cord is plugged in confirm that the two power status lamps on the power unit are lit If either or both lamps ar...

Page 49: ...Setting Up Your System 2 7 Figure 2 2 Connecting the AC Power Cord ...

Page 50: ... the power on off switch B on the front panel see Figure 2 3 4 Verify that the Power LED A is lit If it is not lit ensure the AC power cords are connected to functional AC power sources After a few seconds your system begins the internal Power On Self Tests POST POST automatically checks the system CPU module memory keyboard and most installed peripheral devices If you have problems powering on yo...

Page 51: ...3 Configuring Your System Configuring Your System BIOS Setup Utility Symbios Configuration Utility Configuring the RAID Controller Configuring System Jumpers and Switches ...

Page 52: ...r in your system or to perform a SCSI disk format or verify disk operation of these drives A diskette is not needed to run Symbios Configuration If your system has been factory configured the BIOS Setup or Symbios Configuration utilities do not need to be run unless you want to change the password or security features add option boards or devices or upgrade the boards in your system The following ...

Page 53: ...ing the execution of POST Run the BIOS Setup Utility according to the instructions displayed on the screen and provide necessary settings When the boot device priority is changed The defaults instruct your server to search the boot devices in the following order floppy disk drive CD ROM drive then the hard disk drive If you want to change the boot order priority run the BIOS Setup Utility to chang...

Page 54: ... your operating system menus Using the BIOS Setup Utility You access the BIOS Setup Utility when you turn on or reboot your system To run the BIOS Setup Utility perform the following procedure 1 Power on or reboot the system BIOS displays the following Press F2 to enter SETUP 2 Press F2 After BIOS POST completes the BIOS Setup Utility starts and the Main Menu is displayed The menu bar at the top o...

Page 55: ...ge HOME or END Move cursor to top or bottom of window F5 or Select the previous value for the field F6 or or SPACE Select the next value for the field F9 Load default configuration values for this menu F10 Save current value and exit ENTER Execute command or Select submenu BIOS Setup Configuration Settings Table 3 1 shows the normal settings for the BIOS Setup Utility and provides a place for you ...

Page 56: ...Cache D800 DBFF Disabled Cache DC00 DFFF Disabled System Memory 640KB display only Indicates the total capacity of the basic memory Extended Memory XXXMB display only Indicates the total capacity of the extended memory Language English BIOS Version Indicates the version of the system BIOS display only System Time Enter current time hour minutes seconds on 24 hour clock Current Time System Date Ent...

Page 57: ...l Display only DIMM Bank 4 Status Normal Display only DIMM Bank 5 Status Normal Display only DIMM Bank 6 Status Normal Display only DIMM Bank 7 Status Normal Display only DIMM Bank 8 Status Normal Display only Clear DIMM Errors Press Enter to clear DIMM errors DIMM Error Pause Enabled CPU Reconfiguration Press Enter for menu CPU Reconfiguration Enabled CPU 1 Status Normal Display only CPU 2 Status...

Page 58: ...nter L3 cache Error Pause Enabled Peripheral Configuration Press Enter for menu Serial Port 1 Enabled Base I O Address 3F8 Interrupt IRQ4 Serial Port 2 Enabled Base I O Address 2F8 Interrupt IRQ 3 Parallel Port Enabled Parallel Mode ECP Base I O address 378 Interrupt IRQ 7 DMA Channel DMA 3 Diskette Controller Enabled Mouse Auto Detect SCSI controller Enabled LAN controller Enabled Monitoring Conf...

Page 59: ...s Enter for menu IRQ None DMA Channel None Memory Size None Memory address None Enable Extended Memory Gap Disabled Numlock Press Enter for menu Numlock Auto Key Click Disabled Key Board auto repeat rate 10 sec Key Board auto repeat delay 1 sec SECURITY MENU Supervisor Password is Disabled Enabled is displayed when password is entered User Password is Disabled Enabled is displayed when password is...

Page 60: ...Sensor Enabled Upper Limit 53 Setting is not displayed when Thermal Sensor is disabled Lower Limit 5 Setting is not displayed when Thermal Sensor is disabled Wake On LAN Disabled AC LINK Last State Setting is not displayed when Wake On LAN is enabled ESM IRQ IRQ 13 SMI Yes Error Log Initialization No BOOT MENU Press Enter for menu First boot device Diskette Drive Second boot device 8xx SCSI CD ROM...

Page 61: ...tores the selections displayed in the menus in CMOS and exits the Setup program Exit without Saving Changes Exits the program without saving any changes you have made in this session Previous selections remain in effect Get Default Values Displays default values for all Setup menus Useful if BIOS detects a problem with the values stored in CMOS Load Previous Values Reverts to previously saved valu...

Page 62: ...CI Slot 13 Int B INT C INT D PCI Slot 21 Int B INT C INT D PCI Slot 22 Int B INT C INT D PCI Slot 23 Int B INT C INT D PCI Slot 24 Int B INT C INT D PCI Slot 31 Int D PCI Slot 32 Int B INT C INT D PCI Slot 33 Int A INT B INT C INT D PCI Slot 34 Int A INT B INT C INT D 2 PCI Slot 22 Int A PCI Slot 23 Int A PCI Slot 24 Int A PCI Slot 31 Int A INT C PCI Slot 32 Int A 3 Video controller on system I O ...

Page 63: ...C to run this utility 3 The utility starts and the Main Menu displays Symbios Configuration Utility Main Menu Status Adapter Port Number IRQ Level Current Next Boot NVRAM Found SYM53C895 4000 11 On On Yes Change Adapter Status Press ENTER to Enable Disable on next boot Adapter Boot Order Not used Additional Adapter Configuration Not used Display Mode Verbose Press ENTER to change display mode Mono...

Page 64: ...lug and Play Mapping Spinup Delay Secs 2 Help Restore Default Setup Exit this menu 3 Highlight the function you want to change and press ENTER You will be prompted to save changes when you exit the configuration utility To change device configuration parameters perform the following steps 1 At the Symbios Configuration Utility Main Menu select the adapter which connects to the SCSI device you are ...

Page 65: ... bits 8 Disconnect On Read Write I O timeout sec s 10 Scan for device at boot time Yes Scan for SCSI LUNS Enabled Queue Tags On Format Device Help Restore Default Setup Exit this Menu 4 Highlight the function you want to change and press ENTER You will be prompted to save changes when you exit the configuration utility Note If you wish to format a disk or verify disk media select Format or Verify ...

Page 66: ...ity RAID 5 Data is striped across several physical drives Parity protection is used for data redundancy 4 or more 5 4 one standby drive Striping with Parity RAID 5 with a standby drive The array consists of three ON LINE drives and one STANDBY drive The standby replacement drive or hot spare is one of the most important features RAID provides to achieve automatic non stop service with a high degre...

Page 67: ... this section Note Electrostatic discharge ESD can damage the system boards Modify the boards only at an ESD workstation Otherwise wear an antistatic wrist strap attached to chassis ground The system jumpers enable you to set specific operating parameters for your system A jumper is a small plastic encased conductor shorting plug that slips over two jumper pins Configuring I O Riser Board Function...

Page 68: ... their factory settings Table 3 4 shows the switch configurations and functions Set or change the switches per Table 3 4 and the following steps Note Power must be completely off before setting the switches otherwise the settings will not be recognized 1 At the front of the server press the power switch off 2 At the rear of the server locate the Function Select DIP switch see Figure 3 1 that you w...

Page 69: ...he Reset dump button to Dump mode Pressing the button dumps the system memory This function used only by qualified technical personnel SW3 Reserved for future use Off factory setting On SW4 Reserved for future use Off factory setting On Configuring Memory Board Function Jumpers The system memory board jumpers enable you to specify the DIMM speed parameter Figure 3 3 shows the location of the jumpe...

Page 70: ...pecific operating parameters for your system Figure 3 3 shows the location of the jumpers Table 3 5 lists the system I O board switches and jumpers and their factory default settings 10H5 10H8 10H9 10H11 10J 10J1 10J2 10J4 10J6 6H1 6J 6J1 6K 6K1 6K3 6K4 10K3 A B C 1L10 E F G H D Figure 3 3 System I O Board Switches and Jumpers ...

Page 71: ... 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 B Reserved None Required on factory default 1 2 10J2 10J4 10J6 1 2 1 2 1 2 1 2 1 2 1 2 C BIOS Flash ROM Disable Enable 10K3 1 2 1 2 1 2 D Power Supply Disable Enable 1L10 1 2 1 2 1 2 E Processor Speed 500 MHz 6K 6K1 6K3 6K4 2 3 2 3 1 2 1 2 2 3 2 3 1 2 1 2 2 3 2 3 1 2 1 2 F Test Mode Disable Enable 6J1 2 3 2 3 2 3 G CMOS Disable Enable 6J 2...

Page 72: ...s as follows 1 Power off the system and remove the covers as described in Chapter 4 Upgrades and Options 2 Check to ensure the system power cords are removed from the back of the system 3 Locate the switch or jumper you are changing 4 To change a switch setting use a pen or your finger to move the switch to the desired setting To change a jumper setting use a pair of needle nose pliers or your fin...

Page 73: ...pgrading Your System Precautions Preparing Your System for Upgrade Modifying the System I O Board DIMMs Processors Optional CPU Backboard Option Boards Power Supply Removable Media Devices Hard Disk Drives ...

Page 74: ...r on off button located on the front panel Make sure your system is powered off and the AC power cord is unplugged from the system Failure to disconnect power before opening your system can result in personal injury and equipment damage CAUTION The server management logic on the system board monitors system voltage changes When powering down your system you may experience a 1 to 5 second delay fro...

Page 75: ... to disconnect power before opening your system can result in personal injury and equipment damage System power on off The DC push button on off switch a convex button on the front panel DOES NOT turn off the system AC power To remove power from system you must unplug the AC power cords from wall outlets or power supply Hazardous conditions power supply Hazardous voltage current and energy levels ...

Page 76: ...al surface on your system when handling parts ESD and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the system place it component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surf...

Page 77: ...iers pen or pencil utility knife ESD workstation or antistatic wrist strap recommended IC removal tool Equipment Log Use the equipment log form located at the end of this guide to record the model and serial number of your system all installed options and any other pertinent information specific to your system You need this information when configuring your system ...

Page 78: ...tem Ensure the power cords are unplugged from the AC wall outlet 2 Loosen the screw securing the top panel A see Figure 4 1 3 While holding the top panel lift it straight up and then pull forward to remove it A Figure 4 1 System Top Panel 4 Slightly lift one of the front doors and pull it towards you see Figure 4 2 The mounting pins of the front door are disengaged from their mounting holes on the...

Page 79: ...ins of the front door are aligned with their mounting holes on the front of the system Slide the lower mounting pin into its mounting hole and then slide in the upper pin 2 Install the other front door in the same manner 3 Position the top panel so that its mounting screw hole A aligns with the mounting hole on the front of the system see Figure 4 1 4 Secure the top panel with its mounting screw ...

Page 80: ...sk cage remove the top panel front doors and right side panel CAUTION For proper cooling and airflow do not operate the system with the top cover or side panels removed Always replace them before powering on the system Do not damage or bend the EMI fingers that are located along the edges of the top cover and side panels as you remove and install them or your system may not meet EMI requirements W...

Page 81: ...over and side panels are secured from the front edge with two thumb lock screws Loosen the thumbscrews see Figure 4 3 Top Cover Screws Left Panel Screws Right Panel Screws Figure 4 3 Mounting Screws for Top Cover and Side Panels 4 Slide the top cover or side panel toward the front of the chassis about an inch until it stops see Figure 4 4 5 Pull the top cover or side panel out and away from the ch...

Page 82: ...spective slots and that all interior cables are properly connected 3 The top cover and side panels have tabs that align with the slots in the chassis see Figure 4 4 Align the tabs with the slots in the chassis and carefully push inward 4 Slide the cover or panel toward the rear of the chassis so the tabs firmly engage in the slots 5 Attach the cover or panel to the chassis by firmly tightening the...

Page 83: ...lace only with same or equivalent type recommended by manufacturer Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists Do not expose the component to excessive heat or fire Keep all batteries away from children Replace the non volatile memory as follows Note Observe static precautions Use an antistatic wrist strap 1 Power off the system and r...

Page 84: ...er When the battery starts to weaken it loses voltage and the system settings stored in CMOS RAM for example the date and time may be wrong The battery Vendor Part No CR2450 is available through many vendors It is located on your system I O board see Figure 4 6 Notice the plus sign on the battery The sign assists in correctly positioning the battery on the system board Contact your sales represent...

Page 85: ...tistatic wrist strap 1 Power off the system and remove the left side panel as described earlier 2 If the battery has a protective plastic cover remove the cover by lifting it away from the battery Use your fingernail or a small pointed tool to gently push up the bottom edge of the battery See Figure 4 6 for socket location 3 Position the new battery over its socket with the plus sign on the batter...

Page 86: ...must also be of the same type and capacity within a bank The first bank of DIMMs should be installed in sockets P01 P02 P03 and P04 see Figure 4 7 When you install additional DIMMs you must start with bank B and continue to bank D When you remove DIMMs you must start with the highest populated bank of DIMMs The following subsections describe the procedures for adding memory DIMMs to your system WA...

Page 87: ...cured to the chassis by two fasteners A Release each fastener by slowly pulling it towards you listen for two clicks Grasp the left side of the support bracket and swing it away from the chassis to remove it Set the support bracket aside for later installation A A Figure 4 8 Memory Board Support Bracket Note Observe static precautions Use an antistatic wrist strap Hold DIMMs only by their edges 3 ...

Page 88: ...n in Figure 4 7 50ns 9 Hold the memory board by its edges and start to insert it into the slot guides On the baseboard locate the memory board connector Do not press in on the board yet Ease board into the slot guides until it is just touching the connector on the baseboard 10 Be sure the ejector levers are extended so they can engage the chassis frame Press the board carefully but firmly into the...

Page 89: ...arting from the highest numbered sockets 5 To remove each DIMM gently spread the retaining levers see Figure 4 7 C just enough so that you can pull the top edge of the DIMM away from the levers 6 Carefully lift the DIMM away from the socket and store it in an antistatic package 7 Repeat the above steps to remove the remaining DIMMs 8 Hold the memory board by its edges and start to insert it into t...

Page 90: ...tridge or a termination board if there are less than four processors installed The VRM modules are installed in a bank of VRM sockets adjacent to the processors Note Your system may have up to four processors on a CPU backboard and up to eight processors if a second CPU backboard is installed All installed processors must be matched for speed If replacing a processor the replacement processor must...

Page 91: ...ning slots Some systems may have more processors depending on configuration All processors must be matched in speed 1 Power off the system and remove the right side panel as described earlier 2 Remove the power cable from the CPU backboard see Figure 4 10 Figure 4 10 Removing the CPU Backboard Power Cable 3 Remove the two screws securing the terminator board and the CPU backboard see Figure 4 11 S...

Page 92: ...y to remove it Figure 4 12 Removing the CPU Backboard Note Observe static precautions Use an antistatic wrist strap Hold processors only by their edges 6 Place the CPU backboard gently on a flat and clean surface 7 Remove the retention arm locking the termination card in place by pressing in on the right side of the bar to release the arm see Figure 4 13 8 Pull the retention arm towards you to rel...

Page 93: ...oam pad If tabs are not attached to the cartridge remove them from the termination card and install on the cartridge Slightly spread open each tab so that the two pegs on the tab fit into two holes at the corner of the cartridge Use care in opening the tab to prevent breakage 10 Open the tabs on the cartridge and align the cartridge with the slot so that the heat sink faces down see Figure 4 15 If...

Page 94: ... the Cartridge 11 Insert the cartridge into the guide rails of the retention module see Figure 4 16 and carefully push into the module until resistance is felt Check that it is firmly seated tabs should be closed Figure 4 16 Installing the Processor ...

Page 95: ...M modules single processor systems come with two VRM modules installed in VRM sockets 1 and 2 As you add processors you need to install additional VRM modules For a second processor install a VRM module in socket 3 for a total of three VRM modules for two processors For a third processor install a VRM module in sockets 4 and 5 for a total of five VRM modules for three processors For a fourth proce...

Page 96: ...kboard may bend its frame 16 Press the fasteners on the right and left ends of the CPU backboard to secure 17 Connect the power cable see Figure 4 18 Figure 4 18 Connecting the CPU Backboard Power Cable 18 Secure the terminator board and the CPU backboard with the screws removed in step 3 19 Replace the right side panel and turn on the system 20 After you have installed a new processor run the BIO...

Page 97: ...e foam and store in an antistatic package 7 Install a new processor cartridge or termination card see Installing a Processor Cartridge If not installing a processor install a termination card the same way as a cartridge and remove the appropriate VRM module s Optional CPU Backboard The following sections provide the procedures for installing the optional CPU backboard Use these procedures when upg...

Page 98: ... 19 Removing the Terminator Board 6 Hold the optional CPU backboard firmly and mount it in the server see Figure 4 20 Align both right and left frames of the CPU backboard with the guide rails in the server Guard Rail Frame Figure 4 20 Mounting the Optional CPU Backboard ...

Page 99: ... with the baseboard inside the server CAUTION Pushing on portions other than the marks on the CPU backboard may bend its frame Figure 4 21 Installing the Optional CPU Backboard 8 Press the fasteners on the right and left ends of the CPU backboard to secure 9 Connect the power cable see Figure 4 22 Figure 4 22 Connecting the CPU Backboard Power Cable ...

Page 100: ...pansion slot see Figures 4 23 and 4 24 The high performance PCI local bus allows the adoption of newer networking technology such as 100 Mega bit second Ethernet NICs with a minimum of effort and without concern for I O bottlenecks The PCI local bus offers up to 133 Mega byte second bandwidth A B C D A Hot Plug PCI board connector Board contains four second PCI board slots 32 bit PCI 21 PCI 22 PCI...

Page 101: ...y the system without any user intervention Older ISA adapters must be manually configured as detailed below Once the manual configuration is complete the Plug and Play adapters are configured around the manually configured adapters without causing any resource conflicts ISA adapters can be Plug and Play ISA adapters that are not Plug and Play must be manually configured following the instructions ...

Page 102: ...3 Record the option board serial number in the equipment log 4 Set any board jumpers or switches as described in the documentation that comes with the option board Note Refer to the documentation accompanying the option board for information on whether the board is to be installed in a PCI or ISA expansion slot 5 See Figure 4 22 to determine system board slot locations 6 Determine the expansion sl...

Page 103: ...ts into the space that was occupied by the expansion slot cover Secure the expansion board by pushing down on the cover tab see Figure 4 26 9 If you installed a SCSI host adapter board go to Appendix A Cabling for procedures on cabling these boards into the system For all other boards continue with step 12 Figure 4 26 Installing an Option Board 10 Connect any external cables if they are needed to ...

Page 104: ...release the retaining bracket lock by pressing on its tab see Figure 4 25 4 Hold the board at each end and carefully rock it back and forth until the edge connectors pull free Make sure that you do not scrape the board against other components 5 Remove the board from the expansion slot and place it in an antistatic wrapper 6 If you are replacing a board go to Installing an Option Board otherwise c...

Page 105: ...ling a Power Supply Use this procedure to install a power supply into your system 1 Power off the system 2 Slide the power supply into the chassis and tighten the thumbscrews see Figure 4 27 A that secures the power supply 3 Connect the power cord to the AC wall outlet and to the input receptacle on the rear of the new power supply 4 Power on the system A Figure 4 27 Power Supply ...

Page 106: ...ty power supply you can determine which one to remove by checking the status LED indicators on each supply If either or both of the LED indicators are off the power supply can be hot swapped If the LED indicators on a power supply are lit it s recommended that power to the system be turned off before removing the power supply To remove a power supply perform the following steps 1 Unplug the power ...

Page 107: ...able media drives Narrow SCSI drives in the 5 1 4 inch bays receive control signals from channel B of the SCSI 2 controller on the system I O board Note The SCSI termination resistors must be installed in the last SCSI drive of the daisy chain cabling bottom media bay D All other devices must have terminators removed Hard disk drives cannot be installed in a 5 1 4 inch external bay because the dri...

Page 108: ...will have the internal SCSI terminators installed BAY B Second SCSI CD ROM SCSI QIC Tape SCSI DAT Tape Device must have the internal SCSI terminators removed Bay C SCSI QIC Tape SCSI DAT Tape Device must have the internal SCSI terminators removed Bay D SCSI QIC Tape SCSI DAT Tape Device must have the internal SCSI terminators removed Bay E 1 44 MB diskette drive always installed Bay F Second 3 1 2...

Page 109: ...rnal diskette drive cables provided with the system If you are installing a SCSI device in bays A B or C you must use the internal SCSI cables Contact your sales representative or dealer for a list of approved optional peripheral devices 1 Power off the system Remove the top panel left front door and the left side panel as described earlier 2 Each empty media or diskette drive bay has a blank pane...

Page 110: ...e Record the drive model and serial number in the equipment log 7 Set any device jumpers or switches on the device Refer to the installation procedures that come with the device Note SCSI termination resistors for the 5 1 4 inch devices must be installed in the last SCSI device of the daisy chain cabling bottom media bay D All other 5 1 4 inch devices must have terminators removed ...

Page 111: ...to removable media drive A Side rails B Four drive mounting screws C Drive Figure 4 31 Attaching Side Rails to a Device 9 Engage the device side rails into the bay guide rails see Figure 4 32 Ensure that the device side rails see Figure 4 33 A are inside the bay guide rails exactly as shown in Figure 4 33 B 10 Push the drive into the bay until the screw holes of the side rails are directly in fron...

Page 112: ... way For 3 1 2 inch diskette drives power cables are provided in the chassis including the diskette drive that is factory installed The connectors are keyed and can be inserted in only one way 12 Connect the data cable see Figure 4 34 to the device the connector is keyed and can be inserted only one way Note For the 5 1 4 inch devices be certain that you are using the 50 pin SCSI data cable This c...

Page 113: ...connect the signal and power cables from the back of the drive see Figure 4 34 3 Remove the two screws securing the device to the front of the chassis see Figure 4 32 4 Slide the drive out the front of the bay and place on an antistatic surface 5 Remove and save the side rails and screws see Figure 4 31 6 Place the drive in an antistatic wrapper 7 Cover an empty bay by installing a blank panel tra...

Page 114: ... it has been flagged as faulty Follow the procedure described in this section to remove the faulty drive and swap in a good one Note Swap SCSI drives without turning off power This is one of the few system procedures that is safe to do with the system power left on This is true only if a Redundant Array of Independent Disks RAID controller module is installed and only for the drive carrier assembl...

Page 115: ...e Open the EMI metal panel located in front of the hard drive cage by turning its two thumb lock screws counter clockwise see Figure 4 35 3 The hard drive cage has four slots for mounting the hard drives Confirm which slot of the hard drive cage the hard drive will be mounted The SCSI ID 0 through 3 is determined by the slot number from left to right Three hard drive cages EMI panel and exterior d...

Page 116: ...e into the carrier with its SCA connector facing toward the front of the carrier open end 6 While holding the drive in the carrier with your left hand align the drive s screw holes with the carrier s screw holes and insert the four screws of appropriate size and length see Figure 4 36 7 While pressing the lock button on the carrier handle open the handle Align the drive carrier assembly so it enga...

Page 117: ...ntil the drive docks with the backplane connector Be sure the hook on the bottom of the handle engages the chassis frame and slowly lift the handle You should hear a click when the handle locks in place 9 Close the EMI metal panel and secure with the two thumbscrews 10 Power on the system and close the front door ...

Page 118: ...y turning its two thumb lock screws counter clockwise see Figure 4 35 3 The hard drive cage has four hard drive slots Confirm which slot of the hard drive cage contains the hard drive to be removed 4 Grasp the handle of the hard disk s carrier and press down on its thumb release button see Figure 4 38 5 Remove the hard disk and place it in an antistatic wrapper Close the EMI metal panel and secure...

Page 119: ...drive LEDs to confirm which drive to remove See Status LED Indicator Descriptions in Chapter 1 Note Depending on the drive fault the drive may be still spinning when you remove it Follow the next step exactly when removing drives 4 Grasp the handle of the hard disk s carrier and press down on its thumb release button see Figure 4 38 Pull the faulty drive out of the bay far enough to disengage the ...

Page 120: ... carrier handle open the handle Align the drive carrier assembly so it engages the guide rails in the hard drive cage see Figure 4 37 11 Gently push the assembly into the bay until the drive docks with the backplane connector Be sure the hook on the bottom of the handle engages the chassis frame and slowly lift the handle You will hear a click when the handle locks in place 12 Close the EMI metal ...

Page 121: ...5 Problem Solving Resetting the System Troubleshooting Checklists Diagnostic Testing Specific Problems and Corrective Actions Error Messages Error Code Hardware Reference Status LED ...

Page 122: ...cated on the rear panel see Figure 3 1 clears the system memory restarts the POST and reloads the operating system Power off on Turning the power off and then on with the push button switch on the front panel has the same effect as pushing the reset button except that power is halted to all peripherals Troubleshooting Checklists The following paragraphs provide troubleshooting checklists for probl...

Page 123: ...umentation Are all drivers properly installed For information about installing drivers refer to your network operating system configuration guide Are the configuration settings in BIOS Setup correct For information about running these utilities see Chapter 3 Configuring Your System If the above items are all correct but the problem reoccurs refer to Diagnostic Testing in this chapter Running New A...

Page 124: ...software runs correctly there may be a problem with the copy on the hard disk Reinstall the software on the hard disk drive and try running it again Make sure all the necessary files are installed If the problem recurs you may need to reformat the hard disk drive The drive drive controller or system boards may be defective If the problems are intermittent there may be a loose cable dirt in the key...

Page 125: ...or diagnostic testing perform the following Note Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external peripheral devices Disconnect all devices from the system except the keyboard and video monitor 2 Make sure t...

Page 126: ...on Utility the boot process continues If POST finds an error it displays an error message This information is useful to your service representative Refer to the Error Message section in this chapter for an explanation of each error code The BIOS indicates errors by writing an error code to the PS 2 standard logging area in the Extended BIOS Data Area and by displaying a message on the screen which...

Page 127: ...given If you cannot correct the problem contact your service representative for assistance Power LED Does Not Light Check the following Is the system operating normally If so the power LED is probably defective Are there other problems with the system If so check the items listed under System Cooling Fans Do Not Rotate System Cooling Fans Do Not Rotate Note In addition to the cooling fans that are...

Page 128: ...Contact your service representative for assistance No Characters Appear On Screen Check the following Is the riser card fully seated in the system I O board connector The riser card is the small card that the mouse and keyboard plug into Is the keyboard working Is the video display plugged in and turned on Are the brightness and contrast controls properly adjusted Are the video display switch sett...

Page 129: ...etup to make sure that Onboard Floppy is set to Enabled Conversely to use an optional fixed floppy disk controller make sure that Onboard Floppy is set to Disabled For information about running Setup see Chapter 3 Configuring Your System If the problem persists there may be a problem with the floppy disk drive system I O board or drive signal cable Contact your service representative for assistanc...

Page 130: ... and Message Explanation Action 0200 Failure Fixed Disk Hard disk failure Replace the hard disk 0210 Stuck Key The key is stuck on when pressed Stop pressing the key 0211 Keyboard error Keyboard error Replace the keyboard 0212 Keyboard Controller Failed Keyboard controller failed Ask your service representative to replace the keyboard 0213 Keyboard locked Unlock key switch Keyboard is locked Start...

Page 131: ...tem again 02B0 Diskette drive A error Error in floppy disk A Contact your service representative 02B1 Diskette drive B error Error in floppy disk B Contact your service representative 02B2 Incorrect Drive A type run SETUP The type of drive A is incorrect Start the Setup Utility to set required values again 02B3 Incorrect Drive B type run SETUP The type of drive B is incorrect Start the Setup Utili...

Page 132: ... reoccurs ask your service representative for System I O board replacement 0B45 System Configuration Data Write Error Write error on the data configuring the system Ask your service representative for System I O board replacement 0B50 CPU 1 with error taken off line Because an error was detected in CPU 1 it was disabled The CPU is disabled Contact your service representative 0B51 CPU 2 with error ...

Page 133: ...ry error was detected in memory DIMM group 3 Memory DIMM group 3 is disabled Contact your service representative 0B63 DIMM group 4 has been disabled A memory error was detected in memory DIMM group 4 Memory DIMM group 4 is disabled Contact your service representative 0B64 DIMM group 5 has been disabled A memory error was detected in memory DIMM group 5 Memory DIMM group 5 is disabled Contact your ...

Page 134: ...tact your service representative 0B81 System Management Controller Firmware CRC check error occurred An error occurred in firmware of System Management Controller Contact your service representative 0B82 Hardware error of System Management Controller occurred A hardware error was detected in System Management Controller Contact your service representative 0B83 All Device of 1 st System Management ...

Page 135: ...and Messages continued Error Code and Message Explanation Action 0C00 RomPilot reports error number xx RomPilot initialization error Perform the configuration again If the error occurs a hardware failure may occur Contact your service representative ...

Page 136: ...ation or termination board installation If the same error reoccurs contact your service representative 0B05 CPU Error 5 CPU 5 error Check CPU installation or termination board installation If the same error reoccurs contact your service representative 0B06 CPU Error 6 CPU 6 error Check CPU installation or termination board installation If the same error reoccurs contact your service representative...

Page 137: ...error Clean the cooling fan If the same error reoccurs contact your service representative 1054 Fan Alarm CPU cooling fan error Clean the cooling fan If the same error reoccurs contact your service representative 1055 Fan Alarm CPU cooling fan error Clean the cooling fan If the same error reoccurs contact your service representative 1056 Fan Alarm CPU cooling fan error Clean the cooling fan If the...

Page 138: ...n Memory backboard 1 Same as above 210D Memory Err DIMM error on Memory backboard 1 Same as above 210E Memory Err DIMM error on Memory backboard 1 Same as above 210F Memory Err DIMM error on Memory backboard 1 Same as above 2110 Memory Err DIMM error on Memory backboard 1 Same as above 2111 Memory Err DIMM error on Memory backboard 2 Same as above 2112 Memory Err DIMM error on Memory backboard 2 S...

Page 139: ...or on Memory backboard 1 Same as above 2205 Memory Err DIMM Pair error on Memory backboard 1 Same as above 2207 Memory Err DIMM Pair error on Memory backboard 1 Same as above 2209 Memory Err DIMM Pair error on Memory backboard 1 Same as above 220B Memory Err DIMM Pair error on Memory backboard 1 Same as above 220D Memory Err DIMM Pair error on Memory backboard 1 Same as above 220F Memory Err DIMM ...

Page 140: ...error Same as above 0A01 PCI SERR PCI bus 1 system error Same as above 0A02 PCI SERR PCI bus 2 system error Same as above 0A03 PCI SERR PCI bus 3 system error Same as above 1012 Power 3 3V 3 3V power failure Ask your service representative for power unit or board replacement 1013 Power 5V 5V power failure Ask your service representative for power unit or board replacement 1014 Power 12V 12V power ...

Page 141: ...Power L2 1 CPU L2 cache power failure Check CPU VRM installation If the same error reoccurs contact your service representative 1029 Power L2 2 CPU L2 cache power failure Check CPU VRM installation If the same error reoccurs contact your service representative 102A Power L2 3 CPU L2 cache power failure Check CPU VRM installation If the same error reoccurs contact your service representative 102B P...

Page 142: ...high temperature error Same as above 1069 Thermal Hi CPU 2 high temperature error Same as above 106A Thermal Hi CPU 3 high temperature error Same as above 106B Thermal Hi CPU 4 high temperature error Same as above 106C Thermal Hi CPU 5 high temperature error Same as above 106D Thermal Hi CPU 6 high temperature error Same as above 106E Thermal Hi CPU 7 high temperature error Same as above 106F Ther...

Page 143: ... Front panel temperature warning Same as above 1063 Thermal Wrn Baseboard temperature warning Same as above 1068 Thermal Wrn CPU 1 temperature warning Same as above 1069 Thermal Wrn CPU 2 temperature warning Same as above 106A Thermal Wrn CPU 3 temperature warning Same as above 106B Thermal Wrn CPU 4 temperature warning Same as above 106C Thermal Wrn CPU 5 temperature warning Same as above 106D Th...

Page 144: ...w one FM write NG FM02 No data can be written to flush memory Contact your service representative to replace the system board with a new one FP B SROM Error It is impossible to access SROM on the front panel Connect the cables again If the symptom remains unchanged contact your service representative to replace the front panel or system board with a new one LOAD SMC FW YE04 A CRC check error is de...

Page 145: ...rdware Reference The following hardware illustrations show the probable locations of hardware failures as defined by specific error codes listed in Tables 5 1 and 5 2 Standard CPU Baseboard Lower Board Optional CPU Baseboard Upper Board ...

Page 146: ...5 26 Problem Solving 1041 1040 1042 1043 Power Units ...

Page 147: ...memory bank 3 Status 0B63 DIMM memory bank 4 Status A B C D Error Indications by Memory Bank Memory Backboard 1 0B64 DIMM memroy bank 5 Status 0B65 DIMM memory bank 6 Status 0B66 DIMM memory bank 7 Status 0B67 DIMM memory bank 8 Status A B C D Error Indications by Memory Bank Memory Backboard 2 ...

Page 148: ...2109 210B 210D 210F 2102 2104 2106 2108 210A 210C 210E 2110 Error Indications by DIMM Socket Memory Backboard 1 2111 2113 2115 2117 2119 211B 211D 211F 2112 2114 2116 2118 211A 211C 211E 2120 Error Indications by DIMM Socket Memory Backboard 2 ...

Page 149: ... Solving 5 29 2201 2203 2205 2207 2209 220B 220D 220F A B C D Error Indications by DIMM Pair Memory Backboard 1 2211 2213 2215 2217 2219 221B 221D 221F A B C D Error Indications by DIMM Pair Memory Backboard 2 ...

Page 150: ...abnormal conditions If any problems persist contact your service representative for assistance Table 5 3 System Status LED Indicators LED Status Description Response Power Off Power OFF None required normal Green Power ON None required normal Amber System power supply failure or in sleep mode Replace failed power supply module or check to see if the system is in sleep mode Status Off Power OFF Non...

Page 151: ...sk drive None required normal Disk Drive Status Off No alarms None required normal Amber Steady light Flashing light Disk drive failure Rebuilding data in disk array configuration only Replace disk drive None required normal Table 5 5 System Status Abnormal Conditions LED Amber Conditions System Status Chassis intrusion front cover Unit fan alarm Memory 2 bit error SERR P6 bus error SERR Thermal s...

Page 152: ...5 32 Problem Solving ...

Page 153: ...A System Cabling Before You Begin Static Precautions RAID and SCSI Bus Configuration ...

Page 154: ...wered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system co...

Page 155: ... I O board Figure A 1 illustrates the RAID and SCSI bus configuration Figure A 2 illustrates the internal RAID and SCSI bus cabling The RAID controller has three interface cables each of which is connected to a hard drive cage RAID channel 0 is connected to cage 3 channel 1 is connected to cage 2 and channel 2 is connected to cage 1 The Ultra2 wide SCSI interface cable is connected to the SCSI con...

Page 156: ...wide SCSI 3 disks in upper cage G Diskette interface cable H 2nd 3 1 2 inch device optional I 3 1 2 inch diskette drive J Wide SCSI 2 connector K SCSI terminator L External wide SCSI device M External wide SCSI cable N Wide SCSI connector O I O riser board connector located on back of system I O board P RAID controller in PCI slot 32 Q Channel 0 cable connector R Channel 1 cable connector S Channe...

Page 157: ... Panel Power Back Panel ID0 ID1 ID2 ID3 ID0 ID1 ID2 ID3 ID0 ID1 ID2 ID3 Hard Drive Cage 1 Hard Drive Cage 2 Hard Drive Cage 3 Removable Media Bays Power Cable Control Cable SCSI Cable SCSI Connector 50 pin System I O Board Disk Array Controller Board Figure A 2 RAID and SCSI Bus Cabling ...

Page 158: ...A 6 System Cabling ...

Page 159: ...B Memory Configurations Memory DIMM Configurations ...

Page 160: ...Ms may vary in size from one bank to the other but all DIMMs must be the same speed Timing requires 50 ns fast page devices A memory DIMM upgrade kit consists of four identical of the same size and type DIMMs defined as 4 x 64MB DIMMs 256MB 4 x 128MB DIMMs 512MB 4 x 256MB DIMMs 1GB The first bank of DIMMs should be installed in sockets P02 P03 P04 and P05 When you install additional DIMMs you must...

Page 161: ...x 64MB 1536MB 4 x 256MB 4 x 128MB 1792MB 4 x 256MB 4 x 128MB 4 x 64MB 2048MB 4 x 256MB 4 x 256MB 2304MB 4 x 256MB 4 x 256MB 4 x 64MB 2560MB 4 x 256MB 4 x 256MB 4 x 128MB 2816MB 4 x 256MB 4 x 256MB 4 x 128MB 4 x 64MB 3200MB 4 x 256MB 4 x 256MB 4 x 256MB 3456MB 4 x 256MB 4 x 256MB 4 x 256MB 4 x 64MB 3584MB 4 x 256MB 4 x 256MB 4 x 256MB 4 x 128MB 4096MB 4 x 256MB 4 x 256MB 4 x 256MB 4 x 256MB ...

Page 162: ...B 4 Memory Configurations ...

Page 163: ...C Management Workstation Application Overview MWA System Requirements Installing MWA MWA Main Window Using MWA Dialog Boxes Troubleshooting ...

Page 164: ...om the console of the management PC and to key in data to the server from the keyboard of the management PC Remote drive access This function enables a server to access a floppy disk drive on the management PC A server can also be booted from the floppy disk on the management PC SOS recovery If an SOS message is received from a server MWA receives the fault information and sends the necessary inst...

Page 165: ...is file can be used instead of a floppy disk as a remote drive for a server A server can also be booted from a floppy disk on the management PC When the remote drive function is in use RD is displayed at the title bar of the server window In this case diskette drive A on a server is allocated as a remote drive Therefore the floppy disk drive of the server itself cannot be used while the remote dri...

Page 166: ...the management PC Configure and register SG information within MWA at the management PC Creating a Server System Generation Diskette SG For the management PC to connect with a server server system generation SG information must be configured and registered on MWA software running on the management PC In this procedure you will create a diskette containing your server s SG information In the follow...

Page 167: ...on used between server SMC and management PC MWA community name for SNMP trap Default value is public Magic Number SMC supported servers Enter code key that is used between server SMC and management PC MWA Recovery Mode SMC supported servers Select automatic or manual If automatic is selected SMC automatically executes recovery processing when a fault occurs It will be accepted as an instruction f...

Page 168: ...nagement PC perform the following procedure 1 Start Windows95 Windows 98 or Windows NT on the management PC 2 Insert the EXPRESSBUILDER CD into the PC CD ROM drive 3 Using Explorer execute setup exe in MWA folder of the CD ROM MWA installer will start 4 Follow MWA installer instructions Note MWA will be registered in the Startup folder after installation and started automatically when an OS start ...

Page 169: ...llows Open The Open command opens a server window for a specified server Connect The Connect command connects a current server Disconnect The Disconnect command disconnects a current server Pause POST The Pause POST command will pause to the server in the middle of POST if selected when the current server is executing POST To resume POST select the Go to End of POST command the Go MWA mode command...

Page 170: ...sk When this command is selected the Write back a server dialog box displays Insert a formatted floppy disk and select the OK button Then select a server from the server list SG information for only one server can be saved on a floppy disk because the server SG information for all files are saved under the same name Properties displays or set properties for the current server If no servers are in ...

Page 171: ... The Server Summary dialog box displays the IP addresses server names and current statuses of all the SG registered servers on MWA When the Server Summary dialog box is open a check mark appears next to the menu item History Log opens or closes the History Log dialog box The History Log dialog box displays server communications operator commands and other events in chronological order When the Del...

Page 172: ...s paused at the end of POST PCI When the Read button is selected in the PCI Information dialog box the PCI information of a current server is displayed The information includes a bus number a device number and a function number of each device name and so on Window Cascade command arranges the opened windows in an overlapping fashion Tile arranges the opened windows in an non overlapping fashion Ar...

Page 173: ... current server is executing POST To resume POST select the Go to End of POST command then select Go MWA mode command or the Go No MWA mode command Go to End of POST command pauses the server at the end of POST when the current server is executing POST To resume booting select the Go MWA mode command or the Go No MWA mode command Go MWA mode command When the Go MWA mode command is selected when PO...

Page 174: ...is connected the remote control function displays the server screen in the server window at the management PC Most MWA functions can be executed only when a server is connected Connect to a server as follows Connect command Select Connect from the Pop up menu in the server window Setting automatic connection Select Properties from the Pop up menu in the server window The Server Properties dialog b...

Page 175: ...r a file name Note If Read Only is checked an FD image file can be used in some servers Note The Server must be reset after a remote drive is used in the server Setting and Clearing Server Pause MWA can pause server processing during or at the end of the server Power On Self Test POST Set a server pause as follows Pause command During server POST select Pause POST from the Pop up menu in the serve...

Page 176: ...SOS message is received MWA opens an SOS Receive dialog box to display the SMC event log and other information The server recovery method depends on the recovery mode of each server Automatic recovery mode If an SOS message is received from a server MWA displays the server information in an SOS Receive dialog box but does not accept a server recovery instruction from the operator The server automa...

Page 177: ...POST stalled SMI handler alarm SMI handler stall Not supported by some server models Dialog Boxes Select a Server Dialog Box The Select a server dialog box displays a list of SG registered servers on MWA Server Properties Dialog Box From the Server Properties dialog box you can view and set properties for the current server The contents of the server properties are as follows ID page provides serv...

Page 178: ...nd Default Server Properties Dialog Box From the Default Server Properties dialog box you can view and set basic properties of all servers If Use Default Settings in the Server Properties dialog box is checked the server property is set to the values set by the Defaults command Alert page Set MWA operation for each type of alert from a server Sound check MWA beeps when an alert is received from a ...

Page 179: ...om the history log Delete history timed at xx xx xx xx xx xx and earlier If a logged message is selected in the History Log dialog box a condition for deletion can be set for messages of the same date and time and earlier The condition becomes invalid after deletion If Server xxx xxx xxx xxx only is checked only the messages of the specified server are deleted If General Non server messages only i...

Page 180: ...red data Read Data from Server The present data of the current server is acquired and displayed The Save As button is used to save the acquired data in a file Temporary Change to Remote Drive Dialog Box The Temporary Change to Remote Drive dialog box changes a remote drive for a server temporarily If Floppy A is checked a floppy disk drive on MWA active management PC becomes a remote drive for the...

Page 181: ... dialog box displays The server cannot be controlled from MWA Message The dialog box displays the SOS message received from a server on the first line The display box also displays the SMC event log of the server sequentially from the latest data up to when the SOS occurred Server last status The dialog box displays the LCD contents immediately before the SOS message transmission the POST code of ...

Page 182: ...fter the reset command was executed Probable Cause When some reset commands are issued MWA waits for a response and cannot perform other operations Wait for a while Problem The Read button cannot be selected in the Data dialog box Probable Cause Data read from a server is restricted as follows The server is connected CMOS data and DMI data can be read at the end of POST Stop server processing at t...

Page 183: ...lish mode the server displays corrupted characters Probable Cause If MS DOS in the server is in English mode MWA remote console correctly displays messages from the MS DOS programs in the server However the server cannot display messages for other language correctly Problem OS cannot be booted from the server disk Probable Cause When the remote drive is set on MWA the server is booted from the rem...

Page 184: ...C 22 Management Application Workstation ...

Page 185: ...y of data for safe keeping The data is copied from computer memory or disk to a floppy disk magnetic tape or other media backup battery The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed base memory An area of memory between 0 and 640 kilobytes baud rate The speed with which data is transmitted during serial commun...

Page 186: ...l port See also parallel port CGA Color Graphics Adapter A type of video display system that provides low resolution text and graphics on TTL monochrome and color monitors CMOS Complimentary Metal Oxide Semiconductor A type of low power integrated circuit used in computers See also TTL COM1 or COM2 The name you can assign a serial port to set or change its address See also serial port command An i...

Page 187: ...a computer must use to recognize and operate certain hardware such as a mouse or a video monitor disk drive A device that stores data on a hard or floppy disk A floppy disk drive requires a floppy disk to be inserted a hard disk drive has a permanently encased hard disk DOS Disk Operating System See operating system DRAM Dynamic RAM See RAM E ECC Error Checking and Correction A method of detecting...

Page 188: ...t See backplane slot extended memory The protected memory above 1M that is directly accessible by the microprocessor through certain utilities and operating systems This memory is used in computers with 80286 80386 and 80486 microprocessors F flash EPROM A type of memory device that is usually used to store system BIOS code This code can be replaced with updated code from a floppy disk but is not ...

Page 189: ...tween the computer and a peripheral device that enables them to exchange data See also parallel port and serial port ISA Industry Standard Architecture An industry standard for computers and circuit cards that transfer 16 bits of data at a time J jumper A small electrical connector used for configuration on some computer hardware K Kilobyte 1 024 bytes See also byte L LAN Local Area Network A grou...

Page 190: ...ed memory RAM and ROM microprocessor The integrated circuit that processes data and controls the basic functions of the computer modem A device used to exchange information with other computers over telephone or data lines module A circuit board that plugs into a dedicated connector on the system board in your computer mouse A small input device that you guide on a flat surface to control the curs...

Page 191: ... bus controllers that processes and communicates 32 bits of data at a time This microprocessor also contains power management capabilities peripheral A device connected to and controlled by the computer such as an external disk drive or a printer pixel The smallest element that is visible on a video display The resolution of a video display system is measured in pixels PnP Plug n Play Plug and pla...

Page 192: ...ment events The information stored includes the name of the event the date and time the event occurred and data pertinent to the event Event data may include POST error codes that reflect hardware errors or software conflicts within the system serial communication Information sent sequentially one bit at a time serial port The connector on the back of your computer that allows the transfer of data...

Page 193: ... circuit board in your computer It contains most of the connectors and ports T tape drive A type of storage device using magnetic tape TTL Transistor Transistor Logic A type of integrated circuit used in computers See also CMOS V VGA Video Graphics Array A type of video display system that provides high resolution text and graphics on analog color monitors ...

Page 194: ...10 Glossary ...

Page 195: ...ny components added to the system such as hard disk drives add in boards or printers Record the model and serial numbers of the unit and system baseboard The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The serial number of the system board is located along the left side of the board near the PCI expansion slot covers The location of serial n...

Page 196: ... CPU 6 CPU 7 CPU 8 DIMMs Diskette Drive A Diskette Drive B Tape Drive 1 Tape Drive 2 CD ROM Drive 1 CD ROM Drive 2 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 Hard Disk Drive 6 Hard Disk Drive 7 Hard Disk Drive 8 Hard Disk Drive 9 Hard Disk Drive 10 Hard Disk Drive 11 Hard Disk Drive 12 ...

Page 197: ...Equipment Log 3 Component Manufacturer Name and Model Serial Number if available Date Installed RAID Controller Network Controller 1 Network Controller 2 Monitor Keyboard Mouse External Peripherals ...

Page 198: ...4 Equipment Log ...

Page 199: ...t main console window C 7 Equipment log 4 5 Error code hardware reference 5 25 Error messages 5 10 during POST 5 10 during power off 5 24 during system operation 5 16 Expansion slots capabilities 1 19 External devices 1 20 F Fans 1 21 Front doors installing 4 7 removing 4 6 H Hard disk drives hot swapping 4 47 installing 4 43 removing 4 46 Hot plug PCI 1 25 Hot swap hard drives 4 47 power supply 4...

Page 200: ...SCSI bus configuration A 3 SCSI controller features 1 20 Server expansion 1 4 Setup utility BIOS 3 3 Side panels installing 4 10 removing 4 8 Site selection 2 2 Sleep mode 1 26 Software locks 1 23 Status indicators 1 6 Status LEDs 5 30 Switches I O riser board 3 17 setting 3 22 system 3 17 system I O board 3 20 System cabling A 2 chassis 1 5 configuration 1 4 configuring 3 2 connections 2 4 A 2 ex...

Page 201: ...Index 3 diskette drive LED 5 9 error messages 5 10 fans 5 7 hard drive LED 5 9 no characters on screen 5 8 power LED 5 7 status LEDs 5 30 U Unpacking 2 3 Upgrading your system 4 2 V Video features 1 20 ...

Page 202: ...Index 4 ...

Page 203: ...xx ...

Page 204: ... 456 01505 000 ...

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