Motorola solutions avigilon H3A Series Interface User Manual Download Page 54

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and if issue persists, please contact support.

Indicates that the health check failed

to communicate with all of the LEDs on the ring and has disabled the IR LED ring.

Tip:

Reboot the camera and check if the IR LED ring status continues to detect an error. If the

error persists after rebooting, contact technical support at

avigilon.com/contact

for help

troubleshooting the IR LED ring.

IR LED Ring Health Check

Summary of Contents for avigilon H3A Series

Page 1: ...era Models H5A xx H5M DO H5PRO B H4A ETD KIT H5A xx IR H5A PTZ xx H4A xMH H4A THC BO H5SL xx H5A CR1 IR xx H4VI RO1 IR H4IRPTZ DP H5SL xx IR H4A xx B H4M D H4PTZ Dx H5EX xx BO1 H4A G xx IR B H4F DO H3...

Page 2: ...writing no license is granted with respect to any copyright industrial design trademark patent or other intellectual property rights of Avigilon Corporation or its licensors Covered by one or more cl...

Page 3: ...Washing Sequence 5 Saving a Still Image 6 Setup 7 General 8 Network 10 Configuring 802 1x Port Based Authentication 13 Switching 802 1X Authentication Profiles 14 Deleting an 802 1X Authentication Pr...

Page 4: ...figuration 38 SIP Network Settings 39 DTMF Supported Standards 40 Configuring DTMF Codes 40 Adding a DTMF Code 40 Modifying a DTMF Code 41 Deleting a DTMF Code 41 SIP Video Settings 41 Audio 42 Users...

Page 5: ...ES Camera Status 53 Configuring the ACC ES Camera Administration Settings 53 Restarting the ACC Software 53 Formatting the Recorded Video Drive 53 Changing the Communication Ports 54 Overriding the L...

Page 6: ...tion guide have been completed Tip Features and options are disabled if they are not supported by the camera System Requirements The web interface can be accessed from any Windows Mac or mobile device...

Page 7: ...8 1 40 2 You will automatically be prompted to enter your username and password to access the camera If the device is in the factory default state and was manufactured after January 1 2020 you will be...

Page 8: ...our username and password to access the camera l If the camera is in the factory default state and was manufactured after January 1 2020 you will be asked to create a user with administrator privilege...

Page 9: ...y the camera Using the Camera Zoom and Focus Controls l To zoom out move the slider towards the right l To zoom in move the slider towards the left l To focus towards zero l Click to take a large step...

Page 10: ...the image panel to center the camera to that point l Or click and drag your mouse from center to move the camera in that direction The farther the arrow is from center the faster the camera will move...

Page 11: ...ation guide Saving an image to the SD card is not supported if you are using FIPS Level 3 encryption with a CryptR micro card inserted in the SD slot l The camera s onboard storage settings are enable...

Page 12: ...ilable on each setup page to restore the factory default settings Be aware that some settings are only available through the camera s web interface and cannot be changed in the network video managemen...

Page 13: ...ed or adjusted or if the focus or zoom level is changed reset the learning progress to provide accurate results If the camera s image rate and compression or display settings are updated the learning...

Page 14: ...mode will use the maximum image rate possible but will disable self learning video analytics Unusual Motion Detection UMD and tamper detection on 4K 8 MP 12 MP H5A Fisheye and H4 Multisensor cameras a...

Page 15: ...s date and time with an NTP server configure the NTP server on the Network page At the bottom of the page you can click on the Configure NTP Server link to go to the Network page For more information...

Page 16: ...ettings Note Enabling IPv6 does not disable IPv4 settings a Select the Accept Router Advertisements check box if using Stateless Address Auto Configuration b From the DHCPv6 State drop down list selec...

Page 17: ...2 optional assign the address of another alternate DNS server to this field In the case that both the preferred server and the first alternate server are unavailable the camera will attempt to connect...

Page 18: ...raffic shaping Video latency is higher when network traffic shaping is enabled and packets are delayed to reduce network traffic spikes Set the Priority Mode that best suits your system Tip Network tr...

Page 19: ...ayed in the Uploaded Certificate field 3 Click Save Config to save the authentication profile If this is the first profile added to the camera it is automatically enabled Saved configurations are list...

Page 20: ...ve or falls below the supported threshold A notification will also be sent when the camera temperature returns to normal l Camera Tampering a trap notification will be sent when the camera s video ana...

Page 21: ...tion Tool CCT can be used to generate a Certificate Signing Request CSR from the camera and to upload the signed certificate back to the camera For more information see the Camera Configuration Tool U...

Page 22: ...low access to the specific IP address entries you will make below Be sure that you add the correct IP address entries or you may be locked out of your camera l Deny Access select this option to deny a...

Page 23: ...e learning progress to provide accurate results If the camera s image rate and compression or display settings are updated the learning progress may reset automatically On the Image and Display page y...

Page 24: ...e All Heads tab to adjust the camera image settings The same settings on each numbered head tab are disabled l Select Per head to apply different Day Night and Exposure settings to each camera head Se...

Page 25: ...hrome l External The camera will open the IR cut filter and switch to monochrome mode based on the digital input circuit state Note The default digital input circuit state is configured on the Digital...

Page 26: ...set value Negative values result in a persistently darker image and positive values result in a persistently brighter image l Maximum Exposure You can limit the automatic exposure setting by selecting...

Page 27: ...ou can manually set it to Open or Closed l Maximum Gain You can limit the automatic gain setting by selecting a maximum gain level By setting the maximum gain level for low light situations you can ma...

Page 28: ...head camera there are settings that apply to the camera as a whole or to each individual head a Select the All Heads tab to adjust the settings that apply to all of the camera heads b Select each numb...

Page 29: ...els Dominant Color Compensation if available This option enables an alternate auto white balance algorithm which should be used when a large area in the field of view contains one color For example a...

Page 30: ...e settings apply to the camera as a whole and other settings apply to individual heads Certain multi head camera settings can be set globally for all of the heads on the All Heads tab while other sett...

Page 31: ...the background areas In this way maximum quality is retained for subjects of interest while reducing bandwidth for unchanging backgrounds Once enabled the camera will automatically switch to idle scen...

Page 32: ...select this option if you only plan to view the video stream from one video player at a time l Multicast select this option if you plan to view the video from more than one video player simultaneously...

Page 33: ...In the Quality field in the On Idle Scenes section enter the compression quality when there is no motion in the scene between 6 and 20 6 In the Max Bitrate field in the On Idle Scenes section enter th...

Page 34: ...oom In and Zoom Out buttons to locate specific areas in the video image 2 In the Sensitivity field enter a percentage number to define how much each pixel must change before it is considered in motion...

Page 35: ...detection switch is activated an event notification is forwarded to the ACC system and alarms can be triggered to alert operators In addition if the Video Intercom camera is connected to the optional...

Page 36: ...a 3rd party VMS system This option is disabled by default CAUTION This option should only be enabled when you are connecting the camera to a 3rd party VMS system that requires sending analytics metad...

Page 37: ...he gray box to delete the privacy zone Storage On the Storage page you can enable the camera s onboard storage feature and download recorded video directly from the camera Onboard storage is available...

Page 38: ...no more than five minutes in length or 100 MB in size 4 On the Compression and Image Rate page make sure the format is set to H 264 to maximize the SD card recording capacity and performance ONVIF Pr...

Page 39: ...from the SD Card If you do not have enough bandwidth to download recorded video directly from the web interface you can choose to download the recorded video directly from the SD card To download rec...

Page 40: ...are l Normally Open l Normally Closed c Click Apply to save your changes Once the digital input is connected to the camera you will see the connection status in the Circuit Current State area The sta...

Page 41: ...res the gain for the microphone that is built into the camera 2 External Source Gain configures the gain for any microphone that is connected to the audio input 3 In either field enter a number betwee...

Page 42: ...s the Video Intercom will also send a video stream to the SIP phone Configure the settings on the SIP Video Settings page to modify the video settings for SIP calls For more information see SIP Video...

Page 43: ...away the extension can easily be changed to call another phone in the PBX domain Note To use the Video Intercom with your PBX server your server administrator will have to add and register the Video I...

Page 44: ...IPv6 or DNS name l Registration Duration Enter the time period in seconds that the Video Intercom will wait before re registering with the SIP server This must be a value greater than 0 Tip The Regist...

Page 45: ...Log will contain a record of the DTMF codes that have been used For more information see Device Log on page 45 Adding a DTMF Code Note If you have more than one DTMF code please note that no 2 DTMF se...

Page 46: ...uality setting of 1 will produce the highest quality video and require the most bandwidth 3 In the Max Bitrate field enter the maximum bandwidth the SIP video can use 4 In the SIP Video Resolution dro...

Page 47: ...In the Noise Reduction field specify the noise reduction strength to apply to reduce background noise The default level of 7 is suitable for a moderately noisy environment while a value in the range 1...

Page 48: ...ist select the access permissions available to this new user l Administrator full access to all the available features in the camera web interface including PTZ controls l Operator has access to the L...

Page 49: ...rtant Forgetting your own username or password after enabling this setting voids your warranty The primary method of restoring the factory default username and password will be disabled 1 At the botto...

Page 50: ...e latest version of the firmware bin file from the Avigilon website avigilon com support and complete the following steps 2 On the System page click Choose File to browse and locate the downloaded fir...

Page 51: ...displayed 4 Click Update The logs update to display the filtered information Device Log 46...

Page 52: ...he video display l Click on an image panel then use the zoom and focus controls to adjust the video image l Move your mouse into the image panel then click to maximize the image panel Click to restore...

Page 53: ...epending on the placement and use of the H4 Multisensor camera it may be necessary to disable some of the IR LEDs on the IR LED Ring Disabling IR LEDs can avoid issues such as IR light reflecting off...

Page 54: ...all of the LEDs on the ring and has disabled the IR LED ring Tip Reboot the camera and check if the IR LED ring status continues to detect an error If the error persists after rebooting contact techn...

Page 55: ...Z camera will go to each preset in random order 5 Select the Set as default tour check box if you want this tour to run automatically l The Default Tour Idle Start Time Minutes field is now enabled en...

Page 56: ...To limit the maximum movement range you can do one of the following l In the image panel move the PTZ camera as far left as you want to display then click the From icon for the Pan Limit Move the cam...

Page 57: ...n and tilt Enter a number between the available range displayed on the right 6 To allow the camera to automatically correct the video image when the camera tilts more than 90 select the Enable E Flip...

Page 58: ...e name of the camera o ACC Server Status The status of the ACC Server software o ACC Server Version The version of the ACC Server software Configuring the ACC ES Camera Administration Settings On the...

Page 59: ...limits will only take effect once Control Center Server is restarted Restart Control Center Server now The ACC Server software on the camera restarts The camera will continue to stream video but will...

Page 60: ...er Client User Guide Reviewing ACC Software Logs The Logs page displays the site logs for Avigilon Control Center system events The most recent log event is always displayed first 1 In the Type drop d...

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