Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
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CHAPTER 2: Terminal Features and Procedures
2.1: Standard Features
2.1.1: POS Administrative (Admin) Card
The POS Administrative (ADMIN) Card allows personnel to access vari-
ous terminal functions and complete various financial transactions against
the merchant’s deposit account. If you (the merchant) accept only credit
cards, a POS Administrative Card may not be required.
IMPORTANT:
You, the merchant, are solely responsible for the security and
care of all of your POS Administrative Cards at all times. If
your POS Administrative Card is lost, stolen, or damaged
(or if you suspect it may be lost or stolen) call the Moneris
Merchant Service Centre immediately.
All financial transactions completed with a POS
Administrative Card are subject to the guidelines of the
“Debit Card Merchant Agreement” with Moneris. The
Agreement contains important provisions regarding your
responsibility for POS Administrative Card security and
your liability for financial transactions made with a POS
Administrative Card.
2.1.2: Cardholder Conflicts
Merchants should not attempt to resolve or compensate Debit Cardholder
disputed transactions. Direct the Cardholder to their Financial Institution.
2.1.3: Code 10 Authorization
If you feel that a customer, card or transaction is suspicious and needs
investigating call the Authorization Centre and ask for a Code 10. This will
immediately alert the operator without alarming your customer. The opera-
tor will ask you some “Yes/No” questions and then provide instructions.
Here are some examples of situations in which you would call for a Code
10.
•
If the signatures on the card and the signature on the POS receipt, do
not seem to match.
•
If the card has been tampered with
•
If the name on the card is inconsistent with the person’s gender
•
If the customer is purchasing an unusual number of expensive items
•
If the customer’s purchases seem randomly selected, with little regard
for size, quality or value
