Moneris transelect v2000 Operating Manual Download Page 106

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CHAPTER 9: Troubleshooting

Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1

9.4: Helpful Hints On Hardware Problems

9.4.1: Changing Terminal Language

To change the terminal’s operating language, press SHIFT (

) key and the

T LANG key. The language may be changed at any time.

9.4.2: Forwarding Printer Paper

The printer must be offline (ready light must be off) before the line feed
will work.

For Scribe 612 thermal printer, press FEED/COPY to forward paper.

9.4.3: Printer Lights Not On

Check power connections on the printer Check if there is power in the elec-
trical outlet, ensure power switch is on.

9.4.4: Printer Paper-Low Light On

Check paper roll, if not low, call the Moneris Merchant Service Centre as
the printer may require replacement.

9.4.5: PINPad Display Screen Blank

Unplug and plug back in the PINPad cable from the PINPad and ensure the
cable is plugged in securely in the slot labelled “PIN PAD” in the terminal.

9.4.6: Printer Ready Light Flashing

Remove and reset the printer ribbon and check for paper jams.

9.4.7: Reprint A Transaction

Press ENTER while the approval number is still on the terminal display or
Press SHIFT (

) and RETRY to print the last transaction.

9.4.8: Rotary To Touch Tone

Unplug the power cord from the terminal and plug it back in

press the

ENTER and 7 keys at the same time. Remote sites may be required to key
in a “T” in “ENTER LOCAL PBX PREFIX” in ADMIN 08 (see page 76).

9.4.9: Touch Tone To Rotary

Unplug the power cord from the terminal and plug it back in

press the

ENTER and 7 keys at the same time. Remote sites may be required to key
in a “P” in “ENTER LOCAL PBX PREFIX” in ADMIN 08 (see page 76).

Summary of Contents for transelect v2000

Page 1: ...TRANSELECT V2000 MERCHANT OPERATING MANUAL For Terminal Software Version 7 52 Document Release Date July 27 2007 Document Version 1 1 ...

Page 2: ...ts reserved No part of this publication may be reproduced stored in retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Moneris Solutions ...

Page 3: ... 7 Optional Features 8 Balance Prompt 8 Invoice Number 8 Optional Signature Line On Credit Card Transactions 8 Purchasing Card 9 Reprint Transaction 9 Third Party Card Processing 9 Tip Processing 9 Clerk Subtotalling 9 Clerk ID 10 Clerk Subtotals Reported As Group 10 Multiple Terminal Reporting 11 Terminal Name 11 Multiple Terminal Reporting In Group 11 CHAPTER 3 Processing Credit Transactions 13 ...

Page 4: ...32 E commerce Purchase 32 MOTO Purchase 33 Processing Transactions with Only E Commerce Enabled 34 Processing Transactions with Only MOTO Enabled 35 CHAPTER 6 Processing ERNEX Transactions 37 Ernex Features 37 Clerk IDs 37 Gift Card Validation Code CVC 37 Stored Transactions 37 Card Masking 38 ERNEX Admin Functions 38 Balancing and Closing Your Terminal with Ernex 38 Initializing with ERNEX 38 Re ...

Page 5: ...IN 54 56 Cardholder Inquiry ADMIN 55 56 Loyalty Card General Void ADMIN 56 57 Deactivating Loyalty Cards ADMIN 51 57 End of Day Procedures 58 Print Stored Transactions ADMIN 60 58 Transaction Inquiry List ADMIN 66 59 Merchant Subtotals Inquiry ADMIN 95 60 Batch Close ADMIN 99 61 CHAPTER 7 Balancing Closing Your Terminal 63 Deposit Procedures 63 Option 1 Batch Closing 63 Option 2 Non Batch Closing ...

Page 6: ...dit and Debit Transaction Subtotals ADMIN 95 89 Closing Batch Transaction Close Batch ADMIN 99 90 CHAPTER 9 Troubleshooting 93 Error Messages 93 Helpful Hints On Balancing Problems 96 Batch Not Balanced 96 Clerk Subtotalling And Multiple Terminal Reporting 96 Warning Messages For Clerk Subtotalling And Multiple Terminal Reporting 96 Helpful Hints On Communication Problems 97 Communication Problem ...

Page 7: ...entre at 1 866 319 7450 toll free long distance for Information and Assistance with Balancing your terminal Problems with your equipment Processing financial transactions Processing non financial transactions Security features merchant responsibility or liability concerns Settlement processing Setting up your terminal Ordering terminal supplies Available 24 Hours a Day 7 Days a Week Contact Moneri...

Page 8: ... the applicable specifications Contact the Moneris Merchant Service Centre see above to obtain additional supplies for your terminal Additional Documentation To download additional copies of this Merchant Operating Manual visit www moneris com merchant manuals index html and select Transelect To download a copy of theTranselect Quick Reference Guide for Debit and CreditProcedures visit www moneris...

Page 9: ...ent Debit Cards Ernex Gift and Loyalty Cards The Printer connects to the terminal and to a power outlet The printer pro vides Transaction records on two part paper or one part double copy paper IMPORTANT To maintain compliance with card masking requirements the printer must print the receipt at least twice even if you use two part paper See section 8 8 Setting Up the Printer ADMIN 14 for instructi...

Page 10: ...Terminal Key Board KEY EXPLANATION A B C Use these keys to respond to prompts for various including Credit and Debit Card transactions The arrows below the keys allow you to scroll up and down or sideways when additional information is available ADMIN Press this key before all administrative functions ADVICE To complete a Pre Authorized or Voice Authorized Credit transaction ALPHABETIC To access a...

Page 11: ...to reverse a REFUND transaction pro cessed incorrectly on a Credit or Debit Card RETRY To re try certain declined transactions This key is only available when the Retry prompt displays SHIFT T To access alphabetic characters on the keyboard and the functions listed below the keys T LANG Press the SHIFT T key and then the T LANG key to change the language on the terminal from English to French or v...

Page 12: ...CHAPTER 1 About Your Terminal 4 Moneris TRANSELECT V2000 Merchant Operating Manual v 1 1 ...

Page 13: ...ortant provisions regarding your responsibility for POS Administrative Card security and your liability for financial transactions made with a POS Administrative Card 2 1 2 Cardholder Conflicts Merchants should not attempt to resolve or compensate Debit Cardholder disputed transactions Direct the Cardholder to their Financial Institution 2 1 3 Code 10 Authorization If you feel that a customer card...

Page 14: ...antially less than the Pre Authorization amount Contact the Voice Authorization Department of the appropriate Credit Card Company and ask them to release the amount previously authorized against the cardholder Open To Buy 2 1 5 Printer Problems If your printer is not working and you are unable to print a customer receipt contact Moneris Solutions Merchant Services to report the problem and process...

Page 15: ...erminal reaches capacity If your terminal is replaced the memory cannot be transferred to the replacement terminal and is therefore lost Refer to 8 11 Printing Stored Transactions ADMIN 60 on page 77 and 8 12 Performing Transaction Inquiry ADMIN 66 on page 79 To clear your terminals stored transaction memory refer to 8 1 Initializing Your Terminal Initialization ADMIN 01 on page 65 2 1 8 Training ...

Page 16: ...rinter ADMIN 14 for instructions 2 2 Optional Features The following features are optional and can be activated in each of your terminals 2 2 1 Balance Prompt This feature enables you to flag your Closed Batch Transaction ADMIN 99 with an Out of Balance condition This feature is used solely for your in house record keeping and is not reported to Moneris This feature is activated in the ADMIN 08 Co...

Page 17: ...n the terminal prior to pressing the CANCEL EXIT key Note The card number is masked on reprinted receipts 2 2 6 Third Party Card Processing This feature enables you to process Third Party transactions e g JCB Contact your Moneris Solutions Sales Representative for further details Third Party processing parameters are keyed in ADMIN 10 and ADMIN 11 refer to CHAPTER 8 Processing Administrative Funct...

Page 18: ...e configured to ask for Clerk ID for every transaction performed see ADMIN 83 in Section 8 for how to do this A total of two hundred and fifty five 255 clerk ID s can be attached to your Merchant Location The following are guidelines for Magnetic Stripe Cards with Clerk ID s The Clerk ID field can be extracted from the magnetic stripe data on a card The standard for these cards is ISO IEC 7813 IDe...

Page 19: ...ored in Moneris Host Computer Therefore ensure that your receipts balance to the total of your Multiple Closed Batch Note The standard Terminal Close transaction ADMIN 99 compares terminal totals stored in the terminals memory with totals stored in Moneris Host Computer 2 2 12 Terminal Name Key in your terminal name 1 6 characters using numbers or letters The same terminal name cannot be used on m...

Page 20: ...CHAPTER 2 Terminal Features and Procedures 12 Moneris TRANSELECT V2000 Merchant Operating Manual v 1 1 ...

Page 21: ...agnetic stripe reader MSR Manually Entering the Credit Card Information If the terminal s MSR cannot read the magnetic stripe on the customer card or the card is not available manually key in the details of the Credit card The following instructions are for a Credit Purchase To perform a manu ally entered CREDIT REFUND or CORRECTION transaction simply press the REFUND or CORRECTION key in the firs...

Page 22: ...g E commerce And Mail Tele phone Order Transactions When a Credit Card is swiped through the terminal s magnetic stripe reader the card number encoded on the magnetic stripe appears on the ter minal display To avoid charge backs ensure that the number displayed on the terminal is the same as the number embossed on the card Contact Mon eris Solutions Authorization Department immediately if there is...

Page 23: ...ocated on the signature panel of the card Immediately report discrepancies in signature and name to the Voice Authorization Depart ment of the applicable Credit Card Company 3 Provide the cardholder with their copy of the receipt and retain the Merchant copy for your records 4 Contact Moneris Solutions Merchant Services to report the problem telephone number listed in the front of this manual 5 On...

Page 24: ...PE CUSTOMER CARD Press PUR CORR VOID key PURCHASE VOID SWIPE ADMIN CARD Swipe POS ADMIN Card PURCHASE VOID SWIPE CUSTOMERS CARD Swipe Customer Card PRESS ENTER TO CONT Press ENTER PURCHASE VOID ENTER CLERK ID Key in your Clerk ID and press ENTER Note This is an OPTIONAL prompt It only appears if the Clerk ID propman has been enabled in Admin 83 PURCHASE VOID ENTER INVOICE NUMBER Key in the invoice...

Page 25: ...R CARD Press REFUND key REFUND SWIPE ADMIN CARD Swipe POS ADMIN Card REFUND SWIPE CUSTOMER CARD Swipe Customer Card PRESS ENTER TO CONT Press ENTER REFUND ENTER CLERK ID Key in your Clerk ID and press ENTER Note This is an OPTIONAL prompt It only appears if the Clerk ID propman has been enabled in Admin 83 REFUND ENTER INVOICE NUMBER Key in the invoice number and press ENTER OR Press ENTER to leav...

Page 26: ...ENDING RECEIVING PROCESSING PRINTING Please wait APPROVED PROVIDE TRANS RECORD You the Merchant sign the masked receipt Give the masked copy of the receipt to your customer and retain the unmasked copy for your records Press CANCEL EXIT key to return to READY prompt READY SWIPE CUSTOMER CARD TERMINAL DISPLAY OPERATOR S ACTION ...

Page 27: ...R REFUND VOID ENTER CLERK ID Key in your Clerk ID and press ENTER Note This is an OPTIONAL prompt It only appears if the Clerk ID propman has been enabled in Admin 83 REFUND VOID ENTER INVOICE NUMBER Key in the invoice number and press ENTER OR Press ENTER to leave this blank Note This is an OPTIONAL prompt It only appears if the Invoice Numbers prompt has been enabled in Admin 08 ENTER ORIGINAL A...

Page 28: ...ey PRE AUTHORIZATION SWIPE CUSTOMER CARD Swipe Customer Card PRESS ENTER TO CONT Press ENTER PRE AUTHORIZATION ENTER CLERK ID Key in your Clerk ID and press ENTER Note This is an OPTIONAL prompt It only appears if the Clerk ID propman has been enabled in Admin 83 PRE AUTHORIZATION ENTER INVOICE NUMBER Key in the invoice number and press ENTER OR Press ENTER to leave this blank Note This is an OPTI...

Page 29: ...tinue OLD CLERK ID NEW CLERK ID Key in your Clerk ID and press ENTER OR Press ENTER to accept the displayed Clerk ID Note This is an OPTIONAL prompt It only appears if the Clerk ID propman has been enabled in Admin 83 ADVICE ENTER INVOICE NUMBER Key in the invoice number and press ENTER OR Press ENTER to leave this blank Note This is an OPTIONAL prompt It only appears if the Invoice Numbers prompt...

Page 30: ...AL prompt It only appears if the Clerk ID propman has been enabled in Admin 83 ADVICE ENTER INVOICE NUMBER Key in the invoice number and press ENTER OR Press ENTER to leave this blank Note This is an OPTIONAL prompt It only appears if the Invoice Numbers prompt has been enabled in Admin 08 ENTER ORIGINAL AUTHORIZATION NUMBER Key in Authorization obtained from Voice Authorization and press ENTER If...

Page 31: ...ard are printed in clear From the 11th digit onwards asterisks are printed in the place of the real digits e g 0123456789 4 1 Entering Debit Card Information There is only one method for entering Debit card information into the Transelect terminal swiping the Debit card on the magnetic stripe reader IMPORTANT Debit card information can NOT be manually entered on the Transelect terminal The Debit c...

Page 32: ...AMOUNT Key in the amount of the Purchase without decimal point and press ENTER PURCHASE CONTINUE ON PINPAD Give PINPad to customer 1 Verify the transaction type and amount If correct press OK 2 Select Chequing or Savings account 3 Key in your PIN and press OK 4 Return the PINPad to the operator Note Press CANCEL at any time to stop the transaction Press CORR to make changes to the last entry DIALL...

Page 33: ...nvoice Numbers prompt is enabled in Admin 08 PURCHASE ENTER AMOUNT Key in the amount of the purchase without decimal point and press ENTER PURCHASE CONTINUE ON PINPAD Give the PINPad to customer 1 Verify the transaction type and amount If correct press OK 2 Enter the tip amount and press OK OR To bypass tip simply press OK 3 Verify the Purchase plus Tip amount Press OK 4 Select Chequing or Savings...

Page 34: ...e PINPad READY SWIPE CUSTOMER CARD TERMINAL DISPLAY OPERATOR S ACTION CUSTOMER ACTION TERMINAL DISPLAY OPERATOR S ACTION CUSTOMER ACTION READY SWIPE CUSTOMER CARD Press PUR CORR VOID key PURCHASE VOID SWIPE ADMIN CARD Swipe POS ADMIN Card PURCHASE VOID SWIPE CUSTOMER CARD Swipe Customer Card PURCHASE VOID ENTER CLERK ID Key in your Clerk ID and press ENTER Note This prompt appears only if the Cler...

Page 35: ...ges to the last entry DIALLING CALL ANSWERED SENDING RECEIVING PROCESSING PRINTING Return Card to Customer PLEASE WAIT FOR MESSAGE appears on the PINPad display APPROVED PROVIDE TRANS RECORD Give the masked copy of the receipt to your customer and retain the unmasked copy for your records Press CANCEL EXIT key to return to READY prompt APPROVED THANKS OBTAIN CARD is displayed on the PINPad READY S...

Page 36: ... 1 Verify the transaction type and amount If correct press OK 2 Select Chequing or Savings account 3 Key in your PIN and press OK 4 Return the PINPad to the operator Note Press CANCEL at any time to stop the transaction Press CORR to make changes to the last entry DIALING CALL ANSWERED SENDING RECEIVING PROCESSING PRINTING Return card to customer PLEASE WAIT FOR MESSAGE appears on the PINPad displ...

Page 37: ...d press ENTER Note This prompt appears only if the Clerk ID prompt has been enabled in Admin 83 REFUND VOID ENTER INVOICE NUMBER Key in the invoice number and press ENTER OR Press ENTER to leave this blank Note This prompt appears only if the Invoice Numbers prompt has been enabled in Admin 08 ENTER ORIGINAL AUTHORIZATION NUMBER Key in the Authorization from the refund transaction being Voided Cor...

Page 38: ...to customer PLEASE WAIT FOR MESSAGE appears on the PINPad display APPROVED PROVIDE TRANS RECORD Give the masked copy of the receipt to your customer and retain the unmasked copy for your records Press CANCEL EXIT key to return to READY prompt APPROVED THANKS OBTAIN CARD is displayed on the PINPad READY SWIPE CUSTOMER CARD TERMINAL DISPLAY OPERATOR ACTION CUSTOMER S ACTION ...

Page 39: ...n 8 5 Configuring Your Terminal ADMIN 08 on page 68 This section outlines the procedure for processing e commerce and mail telephone order transactions To process e commerce and mail telephone order trans action follow the following steps depending on your terminal configura tion Note E commerce and Mail Tel transactions can only be performed without swiping a card It is assumed that the cardholde...

Page 40: ...te MMYY and press ENTER REGULAR A E COMM B MAIL TEL ORDER C To select e commerce processing press B PURCHASE ENTER CLERK ID Key in your Clerk ID and press ENTER Note This is an OPTIONAL prompt It appears only if the Clerk ID prompt is enabled in Admin 83 PURCHASE ENTER INVOICE NUMBER Key in the invoice number and press ENTER OR Press ENTER to leave this blank Note This is an OPTIONAL prompt It app...

Page 41: ...ns If C MORE OPTIONS is selected INSTALLMENT A OTHER TYPE B MORE OPTIONS C Press A to process an installment payment Press B to process a transaction that does not fall under the first four options Press C to view the first list of options If A SINGLE or A INSTALLMENT or B RECURRING or B OTHER TYPE is selected PURCHASE ENTER CLERK ID Key in your Clerk ID and press ENTER Note This is an OPTIONAL pr...

Page 42: ... MMYY and press ENTER E COMMERCE TRANS YES A NO C To process an e commerce transaction press A Note To process a normal purchase transaction press C PURCHASE ENTER CLERK ID Key in your Clerk ID and press ENTER Note This is an OPTIONAL prompt It appears only if the Clerk ID prompt is enabled in Admin 83 PURCHASE ENTER INVOICE NUMBER Key in the invoice number and press ENTER OR Press ENTER to leave ...

Page 43: ...s B to process a transaction that occurs on a regular basis e g monthly Press C to view other options If C MORE OPTIONS is selected INSTALLMENT A OTHER TYPE B MORE OPTIONS C Press A to process an installment payment Press B to process a transaction that does not fall under the first four options Press C to view the first list of options If A SINGLE or B RECURRING is selected PURCHASE ENTER CLERK I...

Page 44: ...CHAPTER 5 Processing E comm and MOTO Transactions 36 Moneris TRANSELECT V2000 Merchant Operating Manual v 1 1 ...

Page 45: ... 0 9 and A Z All other characters are not acceptable Clerk ID s do NOT need to be configured at ERNEX When the Clerk ID prompt is activated each transaction must include a Clerk ID including administrative transactions ERNEX Clerk ID s can be used to total transactions by an ID or to identify a clerk in cases where an employee incentive program is in use In order to activate Clerk ID s con tact Mo...

Page 46: ... receipt even if you use 2 part paper to maintain compliance with card masking requirements See section 8 8 Setting Up the Printer ADMIN 14 for instructions 6 2 ERNEX Admin Functions 6 2 1 Balancing and Closing Your Terminal with Ernex Your terminal performs a Gift and Loyalty close batch in the same manner as a Financial close batch For a Gift and Loyalty close batch request the application sends...

Page 47: ...ith ERNEX You MUST ini tialize your terminal with ERNEX to continue The idle prompt on the ter minal will change to the normal idle prompt as soon as the terminal has been successfully initialized with ERNEX To re initialize your terminal with ERNEX please follow the procedures in section 6 2 2 Initializing with ERNEX IMPORTANT Ensure you have closed your batch and printed out your required report...

Page 48: ...DMIN 58 This function tests the communication path from the terminal to ERNEX without the use of a loyalty card TERMINAL DISPLAY OPERATOR ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN CODE Enter 58 and press ENTER DIALING SENDING PROCESSING RECEIVING Transaction in progress please wait ERNEX APPROVED READY SWIPE CUSTOMER CARD ...

Page 49: ...inal must match the CVC stored on the ERNEX host in order for the transaction to be approved This is a security feature IMPORTANT A Gift Card MUST be swiped for activation The Card number cannot be keyed into the terminal 6 3 2 Gift Card Activation with CASH PAYMENT TERMINAL DISPLAY OPERATOR ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN CODE Enter 51 and press ENTER ACTIVATE CARD A...

Page 50: ...git number and press ENTER ENTER AMOUNT If prompted key in the dollar amount to be loaded onto the card and press ENTER DIALING SENDING RECEIVING Please wait BAL OWING CARD A CASH C Press A PURCHASE SWIPE CUSTOMER CARD Swipe Debit Credit Card Gift Card If Credit Card Swiped PRESS ENTER TO CONT Press ENTER to verify Card number OR ENTER LAST 4 DIGITS Enter last four digits of card number and press ...

Page 51: ...e manually keyed in to the terminal TERMINAL DISPLAY OPERATOR ACTIONS READY SWIPE CUSTOMER CARD Press the PURCHASE key PURCHASE SWIPE CUSTOMER CARD Swipe Gift Card ENTER CLERK ID If prompted key in the Clerk ID and press ENTER ENTER INVOICE NO If prompted key in the Invoice Number and press ENTER ENTER CVC Enter CVC and press ENTER PURCHASE ENTER AMOUNT Enter purchase amount and press ENTER RECEIV...

Page 52: ...RCHASE key PURCHASE SWIPE CUSTOMER CARD Swipe Gift Card ENTER CLERK ID If prompted key in the Clerk ID and press ENTER ENTER INVOICE NO If prompted key in the Invoice Number and press ENTER ENTER CVC Enter CVC 3 digit number and press ENTER PURCHASE ENTER AMOUNT Enter purchase amount and press ENTER DIALING SENDING RECEIVING Please wait BAL OWING CARD A CASH C Press A PURCHASE SWIPE CUSTOMER CARD ...

Page 53: ...ipe Gift Card ENTER CLERK ID If prompted key in the Clerk ID and press ENTER ENTER INVOICE NO If prompted key in the Invoice Number and press ENTER ENTER CVC Enter CVC and press ENTER PURCHASE ENTER AMOUNT Enter purchase amount and press ENTER BAL OWING CARD A CASH C Press A PURCHASE SWIPE CUSTOMER CARD Swipe second Gift Card ENTER CVC Enter CVC 3 digit number and press ENTER DIALING SENDING RECEI...

Page 54: ...pted key in the Clerk ID and press ENTER ENTER INVOICE NO If prompted key in the Invoice Number and press ENTER ENTER CVC Enter CVC and press ENTER PURCHASE ENTER AMOUNT Enter purchase amount and press ENTER DIALING SENDING RECEIVING Please wait BAL OWING CARD A CASH C Press C CASH REMITTED TRANSACTION COMPLETE Press ENTER to print the second receipt TERMINAL DISPLAY OPERATOR ACTIONS READY SWIPE C...

Page 55: ...d into the terminal or it can be swiped Refer to your Store Manager for your refund or replacement policy IMPORTANT Once a Gift Card has been deactivated the Card can NEVER be used again Please be sure you wish to deactivate the Card before completing the transaction TERMINAL DISPLAY OPERATOR ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN CODE Enter 51 and press ENTER ACTIVATE CARD ...

Page 56: ...n their own Loyalty points are added to a Loyalty Card with a Purchase transaction and deducted with a Refund transaction A Combination Card is a Card that has a dual function It acts as a Payment Card as well as a Loyalty Card The Card Holder could be awarded points every time they use their Combination Card for payment All Loyalty Card transactions may be swiped or keyed into the terminal TERMIN...

Page 57: ...ARD A DEACTIVATE CARD C Press A ACTIVATE CARD SWIPE CARD Swipe Loyalty Card DIALING SENDING RECEIVING Please wait If Cash Value on activation BAL OWING CARD A CASH C Press A PURCHASE SWIPE CUSTOMER CARD Swipe Payment Card If Credit Card Swiped PRESS ENTER TO CONT Press ENTER to verify Card number OR ENTER LAST 4 DIGITS Enter last four digits of card number and press ENTER If Debit Card Swiped PURC...

Page 58: ...yalty Points with a separate Loyalty Card and a Pay ment Card the Loyalty Card MUST be swiped first 6 5 1 Loyalty Purchase Combination Card TERMINAL DISPLAY OPERATOR ACTIONS READY SWIPE CUSTOMER CARD Swipe Combination Card If Credit Card PRESS ENTER TO CONT Press ENTER to verify Card number OR ENTER LAST 4 DIGITS Enter last 4 digits of Credit Card number and Press ENTER PURCHASE ENTER AMOUNT Enter...

Page 59: ...R ENTER LAST 4 DIGITS Enter last 4 digits of Credit Card number and Press ENTER PURCHASE ENTER AMOUNT Enter purchase amount and press ENTER If Debit Card Swiped PURCHASE XX XX CONTINUE ON PIN PAD Customer to use Pin Pad DIALING SENDING RECEIVING Please wait APPROVED PROVIDE TRANS RECORD Press ENTER to print the second receipt ERNEX APPROVED PRESS ENTER Press ENTER and then press CANCEL EXIT key to...

Page 60: ...Loyalty Card MUST be swiped first TERMINAL DISPLAY OPERATOR ACTIONS READY SWIPE CUSTOMER CARD Press the PRE AUTH key PRE AUTHORIZATION SWIPE CUSTOMER CARD Swipe Loyalty Card PAYMENT CARD REQ YES A NO C Press A SWIPE PAYMENT CARD Swipe Credit Card If Credit Card PRESS ENTER TO CONT Press ENTER to verify Card number OR ENTER LAST 4 DIGITS Enter last 4 digits of Credit Card number and Press ENTER PRE...

Page 61: ...AL YES A NO C Press A ORIG SEQUENCE NO OR ENTER FOR ERN Enter last 6 digits of the original receipt num ber and press ENTER SWIPE PAYMENT CARD Swipe Credit Card PRESS ENTER TO CONT Press ENTER to verify Card number OR ENTER LAST 4 DIGITS Enter last 4 digits of Credit Card number and Press ENTER PRE AUTHORIZATION ENTER AMOUNT Enter purchase amount and press ENTER DIALING SENDING RECEIVING Please wa...

Page 62: ...ess Refund REFUND SWIPE ADMIN CARD Swipe Admin Card REFUND SWIPE CUSTOMER CARD Swipe Loyalty Card ERNEX REFERENCE NO Enter original ERNEX reference number and press ENTER PAYMENT CARD REQ YES A NO C Press A SWIPE PAYMENT CARD Swipe Payment Card If Credit Card PRESS ENTER TO CONT Press ENTER to verify Card number OR ENTER LAST 4 DIGITS Enter last 4 digits of Credit Card number and Press ENTER REFUN...

Page 63: ...USTOMER CARD Press Refund REFUND SWIPE ADMIN CARD Swipe Admin Card REFUND SWIPE CUSTOMER CARD Swipe Loyalty Card ERNEX REFERENCE NO Enter original ERNEX reference number and press ENTER PAYMENT CARD REQ YES A NO C Press C ENTER AMOUNT 0 00 Enter refund amount and press ENTER DIALING SENDING RECEIVING Please wait ERNEX APPROVED PRESS ENTER Press ENTER then press CANCEL EXIT key to return to READY p...

Page 64: ...or redemption will be returned If you are not sure of your Redemption tables ask your Store Manager 6 6 4 Cardholder Inquiry ADMIN 55 Use this function to verify the status active or deactivated and points bal ance of a Loyalty Card TERMINAL DISPLAY OPERATOR ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN CODE Enter 54 and press ENTER ERNEX REDEMPTION SWIPE CARD Swipe Loyalty Combo C...

Page 65: ...can be manu ally entered Once a Card has been deactivated it can NEVER be used again Refer to your Store Manager for your refund or replacement policy TERMINAL DISPLAY OPERATOR ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN CODE Enter 56 and press ENTER ERNEX VOID SWIPE ADMIN CARD Swipe Admin Card ERNEX VOID SWIPE CARD Swipe Loyalty Card ERNEX REFERENCE NO Enter original ERNEX refer...

Page 66: ...AY OPERATOR ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN CODE Enter 60 and press ENTER SWIPE ADMIN CARD Swipe POS ADMIN Card PRINT STORED TRANS FINAN A ERNEX C Press C for all stored ERNEX transactions ENTER CLERK ID Key in the Clerk ID and press ENTER Note This is an OPTIONAL prompt It only appears if the Clerk ID propman has been enabled in Admin 83 SELECT BY BATCH A SELECT BY D...

Page 67: ... Refund DA Deactivation RD Redemption TERMINAL DISPLAY OPERATOR ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN CODE Enter 66 and press ENTER SWIPE ADMIN CARD Swipe POS ADMIN Card TRANSACTION INQUIRY FINAN A ERNEX C Press C for all stored ERNEX transactions ENTER CLERK ID Key in the Clerk ID and press ENTER Note This is an OPTIONAL prompt It only appears if the Clerk ID propman has b...

Page 68: ...ions for a specific type and press ENTER or just press ENTER to select all transaction types ENTER TRANSACTION DATE YY MMDD Enter date YY is optional to list all transac tions stored for a specific date or press ENTER to select all dates PRINT A DISPLAY C Press A to print listing of transactions selected above Press C to display selected transactions by using A or C keys to scroll through TERMINAL...

Page 69: ...rminal s memory to totals stored on the Banks host for Financial transactions and to the ERNEX host for Loyalty and Gift Card transactions A balance status will indicate batch is in balance or batch out of bal ance and is printed on the report This transaction settles financial transactions to the bank and settles Loy alty and Gift transactions to ERNEX TERMINAL DISPLAY OPERATOR ACTIONS READY SWIP...

Page 70: ...CHAPTER 6 Processing ERNEX Transactions 62 Moneris TRANSELECT V2000 Merchant Operating Manual v 1 1 ...

Page 71: ...y upon your business end of day ADMIN 99 Close batch Transaction see page 90 OR ADMIN 85 Multiple Terminal Batch Reporting see page 82 The first part of a Close Batch Transaction ADMIN 99 compares approved transaction totals held in the memory of your terminal with totals stored in Moneris Host Computer If the two totals do not match the ter minal prints MONERIS AND TERMINAL TOTAL DO NOT MATCH If ...

Page 72: ...he Moneris Merchant Service Centre on the next business day for assistance in correcting the problem 7 1 2 Option 2 Non Batch Closing Moneris automatically closes your terminal s batch at the end of each busi ness day At any time during the day and at the end of your business day before 11 00 P M local time you can obtain your terminal s Subtotals by per forming an ADMIN 95 see page 89 To print a ...

Page 73: ... of 500 Approved financial transactions can be retained in the terminal s memory TERMINAL DISPLAY OPERATOR S ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN CODE Key in 01 and press ENTER RETAIN CURRENT MERCH SETTINGS YES A NO C Press A to retain values previously keyed The terminal will begin dialling and will process the initialization Press C to change or view values previously ke...

Page 74: ...on number listed in the front of this manual To retain displayed phone number press ENTER Note This prompt will not appear if the terminal is connected to a 3201 line DIALLING CALL ANSWERED SENDING RECEIVING PROCESSING Transaction in progress Please wait DO YOU WISH TO CLEAR STORAGE YES A NO C To clear financial transaction stored in terminal s memory press A To retain financial transaction stored...

Page 75: ...ich have been configured initialized and logged on Note Ensure that you exit Training Mode prior to processing actual customer transactions The device may now be used to simulate live Credit and Debit transactions The transactions will not be captured and there will not be any financial impact to your account TERMINAL DISPLAY OPERATOR S ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN...

Page 76: ...ort certain types of Datapac 3201 communication For terminals connected to a LAN the IVI QUATRO Q1000 device must be used Ensure the QUATRO is powered up and connected to the DataPac 3201 line prior to powering up the terminals If a LAN ID is keyed in duplicate in error the QUATRO will not operate In this situation re ini tialize the terminal and key in the correct LAN ID The first terminal connec...

Page 77: ... Tip line press C Factory default is set to YES ENABLE TIP ENTRY YES A NO C If you want to allow your customers to add a tip to the amount of their Debit Purchases press A If not press C CR SIGNATURE LINE YES A NO C If you want a Signature Line to be printed on Credit Purchase Transactions press A If you operate a Mail Telephone Order busi ness press C Factory default is set to YES INVOICE NUMBERS...

Page 78: ...NLY was selected above MERCHANT GST NUMBER Key in applicable GST number and press ENTER to return to READY SWIPE CUSTOMER CARD If QST was selected above MERCHANT GST NUMBER MERCHANT QST NUMBER Key in applicable GST number and press ENTER Key in applicable QST number and press ENTER to return to READY SWIPE CUSTOMER CARD ACCEPT E COMMERCE TRANS YES A NO C To select e commerce press A To reject e co...

Page 79: ...nd press ENTER ENTER HOST NUMBER Key in 1 when setting up details for the 1st host 2 for setting up details for 2nd host etc press ENTER The terminal can accept 9 dif ferent host numbers 1 9 If you key in a new Host Number go to the HOST TYPE prompt If an existing Host Number was selected MODIFY HOST A CLEAR HOST C To make changes to the configuration of the selected Host press A Go to the HOST TY...

Page 80: ...x if required and press ENTER The backup phone number is provided by the Third Party Processor if not applicable press ENTER to continue BACKUP NETWORK ID Key in DataPac 3101 Public access number and press ENTER The Primary ID is provided by the Third Party Processor if not applicable press ENTER to continue BACKUP LINE SPEED 300 A 1200 C Press A if you operate on a 300 baud line Press C if you op...

Page 81: ...on the Customer Receipt To change or view previously keyed card names press A or C on keyboard ENTER HOST NUMBER Key in 1 digit host number and press ENTER 1 9 This field identifies which host number pro cesses the card Note This number coincides with the Host number previously keyed in ADMIN 10 BIN RANGE 1 LOW Key in the lowest limit of BIN range 1 and press ENTER The Third Party Processor provid...

Page 82: ...ress A if Mod 10 check is required Press C if Mod 10 check is not required The Third Party Processor provides this infor mation DRAFT CAPTURE YES A NO C If you have arranged for electronic deposit with the Third Party Provider press A If you have arranged for authorization only with the Third Party Provider press C If NO is selected a receipt will not be printed on the terminal ENTER NEXT CARD NAM...

Page 83: ...nted on the receipt and press ENTER ENG TRAILER MSG 2 Using the keyboard and the Shift key T write the second message if necessary that you want to be printed on the receipt and press ENTER OR Press ENTER to leave this blank FR TRAILER MSG 1 Using the keyboard and the Shift key T to access the alphabet write the French mes sage that you want to be printed on the receipt and press ENTER OR Press EN...

Page 84: ...existing settings press ENTER Majority of terminals operate with 1200 Factory default is set to 1200 LINE AVAILABLE CHECK YES A NO C For the terminal to check for an available line prior to attempting the call press A For the terminal not to check for an available line prior to attempting the call press C To retain existing setting press ENTER Factory default is set to YES TONE DIAL SPEED 0 10 ton...

Page 85: ...he terminal s memory retains up to 500 transactions When capacity is reached the oldest transaction drops from memory Card numbers can be masked on the report by pressing ENTER at the SWIPE ADMIN CARD prompt See section 2 1 9 on page 7 for more information on card masking Note If your terminal is replaced its memory is NOT transferred to the replacement terminal This will have no financial impact ...

Page 86: ...83 OR To report transactions for all Clerk IDs press ENTER SELECT BY BATCH A SELECT BY DATE C For a listing of transactions in a specific batch press A For a listing of transactions on a specific date press C If A was selected ENTER BATCH NUMBER Key in BATCH and press ENTER For the current open Batch just press ENTER If C was selected ENTER DATE YY MMDD Key in DATE YY MMDD YY is optional and press...

Page 87: ...EADY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN CODE Key in 66 and press ENTER SWIPE ADMIN CARD To print card numbers in full on the report swipe your POS Admin Card To print masked card numbers on the report simply press ENTER ENTER CLERK ID If you wish to obtain a list of stored transac tions for a specific clerk ID key in clerk s ID and press ENTER or to report transactions for all clerk I...

Page 88: ...date YY MMDD YY is optional to list transactions processed on a particular date and press ENTER OR Press ENTER for all dates stored PRINT A DISPLAY C To print listing of transactions selected above press A To display the selected transactions on the ter minal screen press C If A PRINT was selected PRINTING Please wait while the report prints READY SWIPE CUSTOMER CARD If C DISPLAY was selected AAAA...

Page 89: ...transaction TERMINAL DISPLAY OPERATOR S ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN ENTER ADMIN CODE Key in 77 and press ENTER DIALING CALL ANSWERED SENDING RECEIVING PROCESSING PRINTING Please wait READY SWIPE CUSTOMER CARD TERMINAL DISPLAY OPERATOR S ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN ENTER ADMIN CODE Key in 80 and press ENTER SWIPE ADMIN CARD Swipe POS ADMIN Card MULTIPLE TERM TRAN...

Page 90: ...s required to process this transaction CLOSE BY ADMIN 99 ALLOWED YES A NO C If you want the option of closing the terminal individually using ADMIN 99 press A If you do not want the option of closing the ter minal individually using ADMIN 99 press C The only way to close the terminal now is by ADMIN 85 DIALING CALL ANSWERED SENDING RECEIVING PROCESSING Transaction processing Please wait READY SWIP...

Page 91: ... Mer chant number press C The terminal begins dialling If A was selected MERCHANT TERM NAME Key in the name of the terminal and press ENTER This is the name that was entered in ADMIN 80 If B was selected ENTER GROUP PRE FIX Key in the pre fix of the group of terminals you wish to close and or obtain reports for and press ENTER NEXT NAME A GRP B OR PROCESS LIST C To continue closing terminals press...

Page 92: ...TRY CARD A MANUAL B EITHER C To key in Clerk ID by Card with Magnetic Stripe press A To key in Clerk ID Manually press B The ALLOW CLERK TO ZERO TOTALS prompt appears To key in Clerk ID by Card or Manually press C If A CARD or C EITHER is selected CARD DATA LOCATION TRK2 A TRK1 B NAME C Depending on the location of the Clerk ID data press A B or C The clerk ID card manufacturer provides this infor...

Page 93: ...ard is required to process this transaction 8 17 1 Adding a Clerk ID TERMINAL DISPLAY OPERATOR S ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN CODE Key in 84 and press ENTER SWIPE ADMIN CARD Swipe POS ADMIN Card ADD CLERK ID YES A NO C To add a Clerk ID press A ENTER CLERK ID Key in Clerk ID to be added and press ENTER ADD CLERK ID YES A NO C To add additional Clerk ID s press A Th...

Page 94: ...CTIONS READY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN CODE Key in 84 and press ENTER SWIPE ADMIN CARD Swipe POS ADMIN Card ADD CLERK ID YES A NO C To remove a Clerk ID press C REMOVE CLERK ID YES A NO C To remove a Clerk ID Press A ENTER CLERK ID Key in the Clerk ID to be removed and press ENTER REMOVE CLERK ID YES A NO C To remove additional Clerk IDs press A Once all desired IDs have been...

Page 95: ... out perform an ADMIN 60 transaction This will print every transaction from that day indicating the Clerk ID An ADMIN 60 would have to be performed on each terminal Note Your POS Administrative Card is required to process this transaction if you are inquiring on more than one Clerk ID TERMINAL DISPLAY OPERATOR S ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN ENTER ADMIN CODE Key in 82 and press ENT...

Page 96: ...press B To obtain a printout of subtotals for all Clerk IDs press C ENTER CLERK ID OR GROUP PREFIX DISPLAY DEPENDENT ON SELECTION Enter Clerk ID or Group Prefix and press ENTER NEXT CLERK A GRP B OR PROCESS LIST C To enter an additional Clerk ID press A To enter an additional Group of Clerks press B To process the list press C DIALING CALL ANSWERED SENDING RECEIVING PROCESSING PRINTING Please wait...

Page 97: ... appears only if the Clerk ID prompt is enabled in Admin 83 MERCHANT SUB TOTALS ALL A BY HOST C Press A to print a subtotals report for all Hosts The terminal begins dialling Press C to print a subtotals report for selected Hosts If C BY HOST was selected MONERIS HOST YES A NO C Press A to print a subtotals report for the Mon eris Host Press C to select a different host no report will be printed f...

Page 98: ...ommends closing your batch es at least once a day to receive value for processed transactions Note If the total value of the Correction Void transactions is greater than that of the Purchases then the Net Total will be a negative indicated by a minus sign on the report TERMINAL DISPLAY OPERATOR S ACTIONS READY SWIPE CUSTOMER CARD Press ADMIN key ENTER ADMIN CODE Key in 99 and press ENTER ENTER CLE...

Page 99: ...10 If this is the last Third Party Host the terminal begins dialling Note This prompt appears only if at least one Third Party Host has been configured in ADMIN 10 DIALING CALL ANSWERED SENDING RECEIVING PROCESSING PRINTING Please wait CLOSE A EXIT C Press A to close your batch es and have the funds deposited to your business account Press C to return to the READY prompt with out closing your batc...

Page 100: ...CHAPTER 8 Processing Administrative Functions 92 Moneris TRANSELECT V2000 Merchant Operating Manual v 1 1 ...

Page 101: ...s Merchant Service see page v CHECK PRINTER Check all connections on both the printer and terminal ensure the ready light is ON if not press the ONLINE button Ensure the paper is not jammed Ensure the printer ribbon is not jammed Try testing the printer by holding the line feed button down and powering the printer off on COMM ERROR Numeric Check all the connections If your terminal is connected to...

Page 102: ... page v DECLINED RE TRY SYSTEM PROBLEM or SYSTEM TIME OUT Moneris Host Computer was unable to process the transaction re try transaction If problem persists call the Moneris Merchant Service Centre for assistance see page v DECLINED RE TRY TERMINAL TIME OUT The transaction was not completed within the time limit established for the terminal Re try transaction If problem persists call the Moneris M...

Page 103: ...at both ends and that no other equipment is using the same phone line i e modem fax extension Plug in a regular phone into the phone jack to ensure there is a dial tone Verify telephone number keyed in the terminal in ADMIN 01 see page 65 to the telephone number listed in the front of this manual Call the Moneris Merchant Service Centre for assistance see page v NO ACTIVITY This message is display...

Page 104: ... that was already keyed sets that Clerk s Subtotals to zero 2 When printing either a multiple Clerk Subtotals report or a Multiple Terminal Reporting report ensure that there is sufficient paper in the printer as these reports may be quite long 3 When if the Terminal Name is changed in ADMIN 80 the previously keyed Name is deleted 4 If your terminal is replaced you must re key the TERMINAL NAME in...

Page 105: ...s polling Moneris Solutions when there is a solid _ dot on the top line left side of the terminal display window you know your terminal is polling a Third Party Host when there is a solid _ dot on the bottom line left side of the terminal display win dow If your terminal is not polling verify that the LEASED LINE cable in your terminal and the leased line cable at the outlet is plugged in securely...

Page 106: ...nter may require replacement 9 4 5 PINPad Display Screen Blank Unplug and plug back in the PINPad cable from the PINPad and ensure the cable is plugged in securely in the slot labelled PIN PAD in the terminal 9 4 6 Printer Ready Light Flashing Remove and reset the printer ribbon and check for paper jams 9 4 7 Reprint A Transaction Press ENTER while the approval number is still on the terminal disp...

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