CHAPTER 2: Terminal Features and Procedures
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Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
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If the customer seems nervous or signs slowly with uncertainly.
2.1.4: Credit Transaction Pre-Authorization
Use the Pre-Authorization transaction to obtain an authorization “only”
against a Credit Card’s “open to buy”. This transaction does not result in a
charge to the cardholder or a deposit to your account. Traditionally Pre-
authorization transactions are used in hotels, restaurants and car rental
environments where the final amount of the sale is unknown.
To
process
a Pre-Authorization transaction, refer to 3.6: Processing Pre-
Authorized Credit Transaction on page 20.
To
complete
a Pre-Authorized or Voice Authorized transaction and process
a charge against a Credit Card, refer to 3.7: Completing A Pre-Authorized
Credit Transaction on page 21 or 3.8: Processing Credit Card Advice
Transaction on page 22.
Note:
If the amount of the final transaction is substantially less than the Pre-
Authorization amount. Contact the Voice Authorization Department of
the appropriate Credit Card Company and ask them to release the
amount previously authorized against the cardholder “Open To Buy”.
2.1.5: Printer Problems
If your printer is not working and you are unable to print a customer
receipt, contact Moneris Solutions Merchant Services to report the problem
and process the transaction as follows:
For Debit transactions
- process the transaction through your terminal
and manually prepare a receipt (in duplicate) with full details including:
•
Date of the transaction
•
Amount of transaction
•
Cardholder’s Card number
•
The account type selected (Chequing or Savings)
Provide one copy of the manual receipt to your customer and retain one
copy for your records, or reverse the transaction and accept another form of
payment.
For Credit transactions
- Process the transaction through your terminal
and manually prepare a Sales Draft with full details, including:
•
an
imprint
of the Credit Card (Account number, Issue/Expiry Date and
Cardholder Name must be legible)
•
date of transaction
•
amount of transaction
•
cardholder signature
•
authorization number
