CHAPTER 9: Troubleshooting
96
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
9.2: Helpful Hints On Balancing Problems
9.2.1: Batch Not Balanced
Close the batch that is out of balance and call the Moneris Merchant Ser-
vice Centre on the next business day for assistance.
9.2.2: Clerk Subtotalling And Multiple Terminal Reporting
1. CLERK SUBTOTAL INQUIRY (ADMIN 82), does not zero out the
Clerk’s totals until the next financial transaction for that clerk is pro-
cessed. This is to prevent any problems if the printer did not print the
inquiry, the information is not deleted. This may be confusing if you
regularly performs an inquiry on "ALL" CLERKS, as the totals for
“ALL” Clerks (if they had activity for that day or not) continue to
report. If the Clerk(s) only work part time or they are on vacation, a
way to zero out their totals would be to re-key that Clerk ID via
ADMIN 84.
Note:
Keying a Clerk ID that was already keyed sets that Clerk’s Subtotals to
zero.
2. When printing either a multiple Clerk Subtotals report or a Multiple
Terminal Reporting report ensure that there is sufficient paper in the
printer as these reports may be quite long.
3. When/if the Terminal Name is changed in ADMIN 80, the previously
keyed Name is deleted.
4. If your terminal is replaced, you must re-key the TERMINAL NAME
in ADMIN 80.
9.2.3: Warning Messages For Clerk Subtotalling And Mul-
tiple Terminal Reporting
1. When performing a Multiple Terminal Batch Close and a financial
transaction is in progress on a terminal that is part of the Multiple Ter-
minal Batch Close Group, the following message will be printed on the
ADMIN 85 printout:
TERMINAL 80##### (NNNNNN) CANNOT BE CLOSED AT THIS
TIME. PLEASE TRY AGAIN.
2. When performing a Multiple Terminal Deposit Totals inquiry and a
financial transaction is in progress on a terminal that is part of that Mul-
tiple Terminal Deposit Total Group, the following message will be
printed on the ADMIN 85 printout:
TERMINAL 80XXXXX (NNNNNN) CANNOT BE ACCESSED AT
THIS TIME. PLEASE TRY AGAIN
