Mitel 6930 SIP Phone User Guide
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Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline power
over Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over Ethernet) inline
power supply, to provide power over Ethernet locally to your phone. See the
Connecting to the
Network and to Power
section
in the
Mitel 6930 Installation Guide
for details.
Why is my speakerphone not working?
If you press the
button and the speaker light flashes and you do not hear dial tone through
the speaker, the
Audio Mode
option in the phone has been set up for headset use. Press
a second time and if the light goes out, the phone has been set up to be used only with a headset
or handset. If the light stays on steady and you hear a dial tone, the phone has been set up so that
you can alternate between the speakerphone and the headset by pressing
for instructions on how to change the
Audio Mode
option.
Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation
instructions, please refer to the
Installation and Setup
section in the
Mitel 6930 Installation Guide
.
Why doesn’t my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer
volume setting, press the volume button when the phone is on-hook and idle.
Why is the light not coming on with a new voicemail message?
Your phone system or service provider must provide the visual message waiting service for this
function to work. Check with your System Administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the
Connecting a Handset or Headset
section in the
Mitel 6930 Installation Guide
for information.
How do I find the IP address of my phone?
Instructions on where to find the IP address of your phone can be found in
.
Why does my phone display the No Service message?
The phone displays the
No Service
message if the SIP settings have not been set up correctly.
Contact your System Administrator for more information.
Summary of Contents for MiVOICE 6930
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