Information on the breakdown assistance
call via the overhead control panel
A call to the Mercedes-Benz Customer Centre
using the breakdown assistance button has been
initiated via the overhead control panel:
In the event of a breakdown, you will get support:
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A qualified Mercedes-Benz technician carries
out repairs on site and/or the vehicle will be
towed to the nearest Mercedes-Benz service
centre.
You may be charged for these services.
You can find information on the following topics:
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activation of Mercedes PRO connect
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operating the vehicle
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nearest Mercedes-Benz service centre
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other products and services from Mercedes-
Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Centre (
/
page 200).
Information on Mercedes PRO connect acci‐
dent management
The Mercedes PRO connect accident manage‐
ment is an extension of the Mercedes-Benz emer‐
gency call system (
/
page 293).
An emergency call is made to the Mercedes-Benz
emergency call centre after an accident:
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a voice connection is made to a contact per‐
son at the Mercedes-Benz emergency call
centre
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if necessary, the contact person at the
Mercedes-Benz emergency call centre for‐
wards the call to Mercedes PRO connect acci‐
dent management
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if necessary, the vehicle will be towed to a
Mercedes-Benz service centre
If the vehicle detects a minor accident, a mes‐
sage appears in the multimedia system.
The message is confirmed in the multimedia sys‐
tem:
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a voice connection is made to a contact per‐
son at Mercedes PRO connect accident man‐
agement.
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if necessary, the vehicle will be towed to a
Mercedes-Benz service centre
Giving consent to data transfer for
Mercedes PRO connect
Requirements:
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There is an active breakdown assistance call
(
/
page 199).
If the accident and breakdown management serv‐
ices are not activated on Mercedes PRO, the
Do
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
your request?
message is shown.
#
Select
Yes
.
Relevant identification data is transmitted
automatically.
More information on Mercedes PRO and the
terms of use: http://www.mercedes.pro
Transmitted data during a breakdown assis‐
tance call
In certain countries you must confirm the data
transfer.
When you make a breakdown assistance call via
Mercedes PRO connect, data will be transferred.
Depending on which service is activated, the fol‐
lowing data is transmitted when a call is made:
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vehicle identification number
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reason for the initiation of the call
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language set in the multimedia system
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confirmation of the data protection prompt
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current vehicle location
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mileage and maintenance data
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selected data about the status of the vehicle
The following data is transferred if no service is
activated and the data protection prompt has
been confirmed:
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vehicle identification number
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reason for the initiation of the call
R
language set in the multimedia system
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confirmation of the data protection prompt
The following data is transmitted if the data pro‐
tection prompt has been rejected:
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reason for initiating the call
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rejection of the data protection prompt
200 Mercedes PRO