Information about Mercedes PRO
When you log in with a user account to the
Mercedes PRO portal, then services and offers
from Mercedes-Benz Vans will be available to
you.
Availability is country-dependent. You can check
the availability of Mercedes PRO in your country
at the following page: http://www.mercedes.pro
For more information on Mercedes PRO contact a
Mercedes-Benz service centre or visit the
Mercedes PRO portal.
Information about Mercedes PRO connect
Mercedes PRO connect provides the following
services:
R
Accident and breakdown management
(breakdown assistance call button or auto‐
matic accident or breakdown detection)
Use the breakdown assistance call button in
the overhead control panel to make a call to
the Mercedes-Benz Customer Centre
(
/
page 199).
You can also select a menu entry in the multi‐
media system (
/
page 199).
R
Mercedes-BenzEmergency call system
Use the
G
button (SOS button) in the
overhead control panel to make a call to the
Mercedes-Benz emergency call centre
(
/
page 199).
Mercedes PRO connect accident and breakdown
management and the Mercedes-Benz emergency
call centre are available for you around the clock
for the use of the services.
Please note that Mercedes PRO connect is a
Mercedes-Benz service. In emergencies, always
call the national emergency services first using
the standard national emergency service phone
numbers. In emergencies, you can also use the
Mercedes-Benzemergency call system
(
/
page 293).
The following conditions must be met to use
Mercedes PRO connect services in the vehicle:
R
you have access to a GSM network
R
the contract partner's GSM network coverage
is available in the respective region
R
the ignition is switched on, so that vehicle
data can be transferred automatically
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Multimedia system:
4
©
5
Phone
5
g
#
Call
Mercedes PRO connect
.
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
Making a call via the overhead control panel
1
Breakdown assistance call button
2
Release catch for the cover on the
G
but‐
ton (SOS button)
3
G
button (SOS button)
#
To make a breakdown assistance call:
press button
1
.
#
To make an emergency call: press the
release catch for the cover on
G
button
2
briefly to open.
#
Press and hold
G
button
3
for at least
one second.
An emergency call can still be triggered when a
breakdown assistance call is active. This has pri‐
ority over all other active calls.
Mercedes PRO 199