Mercedes-Benz E-class, Operator'S Manual

Page: 250 / 446

Automatic emergency call
The emergency call is initiated:
R
when an airbag is deployed
R
when seat belt tensioners are triggered
You can end an automatically initiated emer‐
gency call yourself after 60 seconds.
Manual emergency call
An emergency call can be initiated manually via
the SOS button in the overhead control panel
(
→
page 247).
If you leave the vehicle immediately after press‐
ing the SOS button, you do not know if
Mercedes-Benz mbrace
®
has successfully made
the emergency call.
Initiated emergency call
A voice connection between the Customer Assis‐
tance Center and the vehicle occupants is estab‐
lished:
R
if the vehicle occupants are responsive, the
Mercedes-Benz Customer Assistance Center
asks for more detailed information on the
emergency.
R
if no vehicle occupant answers, an ambu‐
lance is sent to the vehicle immediately.
Transmitted data
During the voice connection to the Customer
Assistance Center, the following data is transfer‐
red:
R
current vehicle location
R
vehicle identification number
Emergency call not possible
R
if the mobile phone network is unavailable,
Mercedes-Benz mbrace
®
is not able to make
an emergency call.
A message to this effect is shown in the mul‐
tifunction steering wheel.
The indicator lamp flashes continuously.
In this case, seek assistance by other means.
Information on the MB Info call
An Info call to the Mercedes-Benz Customer
Assistance Center has been initiated via the
overhead control panel (
→
page 247).
You can find information on the following topics:
R
Activating Mercedes-Benz mbrace
®
R
Operating the vehicle
R
Nearest Mercedes-Benz service center
R
Other products and services from
Mercedes-Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Assistance Center .
Information on the Roadside Assistance call
A Roadside Assistance call to the Mercedes-
Benz Customer Assistance Center has been initi‐
ated via the overhead control panel:
R
The problem with the vehicle is analyzed
using remote diagnosis.
Additional information is available at http://
www.mbusa.com.
R
A qualified Mercedes-Benz technician carries
out repairs on site and/or the vehicle will be
towed to the nearest Mercedes-Benz service
center.
You may be charged for these services.
248 Multimedia system