LV switch IPPBX3000, User Manual

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LvSwitch IPPBX 3000 Manual
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Table 6-36 IVR Setting
Items Description
Number
It is the number dialed by the external user after connecting to the system
switchboard. It can be used to trigger a special event of the process. “1”, means
start, stands for the IVR event triggered by the users when they put through the
external switchboard. “2”, means invalid, represents the IVR event triggered by
the users when the number they dialed is invalid. “0”, means timeout, refers to
the IVR event triggered by the users when there is no operation carried out in
the specified time after they put it through to the switchboard.
Action
The selection boxes under the number are the action selection box and the
selection box of action content, which represents the action triggered in the
number and its content. The options of the action include automatic transfer to
IVR, extension number, play prompt tone (cannot be interrupted), play prompt
tone (interrupted), voice mail, group call, queue, hang up, answer and
conference.
Action list
After selecting the action and the content of the action
Click the< add > button and the selected action will be added to the action list
box.
If there are more than one actions, they will take place according to the order.
The order is from the top to down. The order of the action list can be adjusted
by clicking the < up > and < down > buttons
Click the< delete > button to remove unwanted actions from the action list.
Complete the settings, click <OK> button to add a new IVR.
Search Enterprise Attendant
Click < > button to open the page as shown in the following figure.
Figure 6-92 Search IVR Setting
Users can search enterprise attendant by name.
6.3.22 SoftConsole
Select " Voice Config>>PBX Features>>SoftConsle" to open the page as shown in the following figure.