Installation
Issue 1 January 1997
2-5
Gathering Information
This task involves collecting information about your company and its telephone services
and equipment. To do so, you should meet with your information contacts — MERLIN
LEGEND service representative, System Consultant, your own personnel department,
and so forth — and complete the worksheets provided in Appendix A.
These worksheets contain the same information as in the dialog boxes used for data
entry at installation. Make as many copies of the worksheets as necessary.
Call Collection - Polling Schedule (if used)
Telephone Lines and Facilities
Installing the Software
This task involves loading the software package and setting up MERLIN LEGEND
Reporter with information from the worksheets. Setup may be performed in one of two
ways:
(1) a complete setup that leaves the system ready to start normal operations or...
(2) a minimal setup that allows verifying call collection. Normal operations require
further administration by the user (to complete entering worksheet information
before starting call processing).
Skip in a minimal setup
This section will document a complete setup, with an indicator in the margin (like the one
on the right) to skip this part of the procedure when performing a minimal setup.
Loading Remote Access Software
Skip in a minimal setup
1.
Connect the Remote Access Modem if you had not done so before:
a.
Select a serial port on the PC and connect the modem to it.
b.
Plug the modem’s phone cord into the telephone outlet for this line and turn the
modem ON. (You may use the modem’s default settings.)
2.
Close any open Windows application, then close the Program Manager. Confirm
ending this Windows session.
3.
Retrieve the Carbon Copy diskettes from the software package. Insert the Carbon
Copy Setup diskette in a disk drive. Then at the DOS prompt, enter the drive letter
followed by “
:\setup
” (for example, “
a:\setup
” for the A drive).
