Sample Reports
B-10
Issue 1 January 1997
Talk and Queue Time Distribution Report
Date: Thursday, September 28, 1995 Page: 1
Time: 1:41:54 PM Company Name
---------------------------------------------------------------------------------------------------------------------------------
DATE RANGE: Wednesday, September 27, 1995 to Sunday, October 01, 1995
DURATION DISTRIBUTION
---------------------
-------- QUEUE TIME -------- --------- TALK TIME --------
DURATION RANGE TOTAL TOTAL PER CALL TOTAL TOTAL PER CALL
MM:SS CALLS HHHH:MM:SS HH:MM:SS CALLS HHHH:MM:SS HH:MM:SS
--------------------- ------ ---------- -------- ------ ---------- --------
00:00 - 00:14 4 0:00:40 0:00:10 0 0:00:00 0:00:00
00:15 - 00:29 4 0:01:10 0:00:17 0 0:00:00 0:00:00
00:30 - 00:44 2 0:01:00 0:00:30 0 0:00:00 0:00:00
00:45 - 00:59 0 0:00:00 0:00:00 0 0:00:00 0:00:00
01:00 - 01:14 1 0:01:10 0:01:10 0 0:00:00 0:00:00
01:15 - 01:29 2 0:02:40 0:01:20 0 0:00:00 0:00:00
01:30 - 01:44 0 0:00:00 0:00:00 0 0:00:00 0:00:00
OVER 01:44 1 0:03:20 0:03:20 14 2:40:00 0:11:25
------ ---------- -------- ------ ---------- --------
TOTALS: 14 0:10:00 0:00:42 14 2:40:00 0:11:25
Talk and Queue Time Distribution Report
Date: Thursday, September 28, 1995 Page: 2
Time: 1:41:54 PM Company Name
---------------------------------------------------------------------------------------------------------------------------------
End of Talk and Queue Time Distribution Report
•
This report only summarizes data about incoming calls.
•
The sample above uses a short interval (15 seconds) to focus on the queue-time
distribution of calls in greater detail; in contrast, notice the report on the next page.
This report uses a longer interval (5 minutes) to detail the talk-time distribution.
