About MERLIN LEGEND Reporter
1-2
Issue 1 January 1997
MERLIN LEGEND Reporter can help you answer these and similar questions for
MERLIN LEGEND calling groups or any type of cost center you identify. Doing so is not
difficult; the next few pages introduce some concepts concerning telecommunications
management and briefly describe how the system works. We recommend that you
become familiar with these topics to derive the most benefit from MERLIN LEGEND
Reporter.
The Basics
Telephone management refers to the procedure of collecting call records from your
telephone system, processing them, and then producing meaningful reports. Here is how
it works:
As you complete a phone
call, your telephone system
prepares a call record which
is collected by MERLIN
LEGEND Reporter.
The call record is processed
according to the various
databases as defined by the
system manager and then it
is stored on the hard disk.
At report time, call records
are sorted by user's criteria
and then printed.
What Is a Call Record?
At the completion of every incoming or outgoing call, your telephone system can create
an electronic record of its occurrence and output it to its SMDR (for “Station Message
Detail Recording”) port.
This record “details” information such as date, time and duration of the call, talk-time
(incoming calls to calling groups only), digits dialed (may include account code if used),
and the extension and line used. In the case of incoming calls, the calling number may
appear if it is a line with Caller ID service and the originating telephone company
provided this information.
The talk-time value is 00:00:00 for incoming calls to the following:
extensions other than a calling group programmed as an Auto Login or Auto
Logout group type
a calling group assigned as an Integrated VMI group type and used when a
voice messaging system (for example, MERLIN LEGEND MAIL
) is
connected to the system
a calling group assigned a a Generic VMI group type and used when a voice
messaging system is connected to the system
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MERLIN LEGEND
Reporter
Telephone
system
