Diagnostic information
2-11
5061
250.
xx
Paper Jam
Clear Paper Path
Paper is jammed in the MPF.
If removing the jammed media does not fix the problem, go to
“250.xx paper jam
service check” on page 2-49
.
271.
xx
Paper Jam
Clear Paper Path
Paper has jammed at the output bin. Open the door of the bin to access the jammed
media.
If removing the jammed media does not fix the problem, go to
“271.xx paper jam
service check” on page 2-51
.
272.
xx
Paper Jam
Clear Paper Path
Media is jammed in the 5-Bin Mailbox Option. Open the rear door of option to access
the jammed media.
If removing the jammed media does not fix the problem, go to
“272.xx paper jam
service check” on page 2-52
.
280.xx Paper Jam
Clear Paper Path
This includes 280.36-40 and 280.80. Media has jammed in the StapleSmart finisher
option. Open the finisher option front door to access the jammed pages.
Note
: If the accumulated sheets are removed, the printer will not reprint these
sheets. Also if the print job is completed, the portion of the job printed after the jam
will not be stapled.
If removing the jammed media does not fix the problem, replace the StapleSmart
finisher option.
282.98 Staple Jam
Check Stapler
The stapler device detects a paper jam during normal stapler operation such as
when printing and stapling jobs.
Check stapler are for jam in accumulator or stapler. Remove stapler cartridge to
check for staple jam.
Press
to initiate priming and resume printing.
If this does not fix the problem, go to
“282.98 paper jam service check” on
page 2-53
.
9xx service errors
900.
xx
RIP Software
Error
Go to
“900.xx RIP Software Error service check” on page 2-53
.
902.
xx
Engine
Software
General Engine Software Errors 902 through 907 indicate an unrecoverable engine
software error. The system board may cause this type of error. Turn the printer off
and on to try and clear the error code. If this does not fix the problem after several
attempts, contact your next level of support before replacing the system board.
903.
xx
Engine
Software
904.
xx
Engine
Software
905.
xx
Engine
Software
906.
xx
Engine
Software
907.
xx
Engine
Software
908.
xx
Engine
Hardware Failure
General Engine Hardware Error 908 indicates an unrecoverable engine electronic
hardware error. The system board may cause this type of error. Turn the printer off
and on to try and clear the error code. If this does not fix the problem after several
attempts, contact your next level of support before replacing the system board.
920.
xx
TPS Sensor
Unrecoverable TPS Sensor Error—Replace the ITU assembly. See
“ITU assembly
removal” on page 4-49
.
Error codes and paper jam messages (continued)
Error code
Action
Summary of Contents for C77X
Page 15: ...Notices and safety information xv 5061...
Page 16: ...xvi Service Manual 5061...
Page 22: ...xxii Service Manual 5061...
Page 44: ...1 22 Service Manual 5061...
Page 182: ...2 138 Service Manual 5061...
Page 293: ...Repair information 4 61 5061 6 Release the MPF latch F and remove the MPF...
Page 325: ...Repair information 4 93 5061 3 Remove all connectors C 4 Remove the transfer HVPS board...
Page 338: ...4 106 Service Manual 5061...
Page 339: ...Connector locations 5 1 5061 5 Connector locations Locations Printer boards...
Page 340: ...5 2 Service Manual 5061 Printer motors...
Page 341: ...Connector locations 5 3 5061 Printer sensors...
Page 342: ...5 4 Service Manual 5061 Cartridge contact assembly pin locations cyan magenta and yellow...
Page 343: ...Connector locations 5 5 5061 Cartridge contact assembly pin locations black...
Page 345: ...Connector locations 5 7 5061 Connectors System board...
Page 358: ...5 20 Service Manual 5061 Transfer high voltage power supply HVPS...
Page 368: ...5 30 Service Manual 5061...
Page 372: ...6 4 Service Manual 5061...
Page 380: ...7 8 Service Manual 5061 Assembly 3 1 Fuser web oiler 1 3 2...
Page 402: ...7 30 Service Manual 5061 Assembly 22 Electronics 3 3 3 2 1...
Page 404: ...7 32 Service Manual 5061 Assembly 22 1 Electronics 3 5 4 8 1 9 10 2 2 6 6 6 7 6 6...
Page 408: ...7 36 Service Manual 5061 Assembly 23 Electronics cabling interconnections 1...
Page 410: ...7 38 Service Manual 5061 Assembly 24 Electronics cabling interconnections 2...
Page 420: ...7 48 Service Manual 5061 Assembly 28 1 5 Bin mailbox 3 3 3 3 11 7 13 5 9 2 10 6 4 12 8 14 1 15...
Page 422: ...7 50 Service Manual 5061 Assembly 29 500 Sheet drawer option 3 11 7 5 9 2 10 6 4 8 1...
Page 438: ...7 66 Service Manual 5061 Assembly 33 Envelope option 2 1...
Page 442: ...7 70 Service Manual 5061 Assembly 36 Options...
Page 444: ...7 72 Service Manual 5061...
Page 450: ...B 2 Service Manual 5061 Print Quality Pages Page 1 total of five...
Page 451: ...Appendix B Print quality samples B 3 5061 Print Quality Pages Page 2 total of five...
Page 452: ...B 4 Service Manual 5061 Print Quality Pages Page 3 total of five...
Page 453: ...Appendix B Print quality samples B 5 5061 Print Quality Pages Page 4 total of five...
Page 458: ...B 10 Service Manual 5061...
Page 466: ...I 8 Service Manual 5061...
Page 476: ...I 18 Service Manual 5061...
Page 478: ......
Page 479: ......
Page 480: ......