Lexmark C77X, Service Manual

Page: 211 / 480

Diagnostic aids
3-29
5061
ERROR LOG
Display Log
The event log provides a history of printer errors. The event log contains the 12 most recent errors. The most
recent error appears in position 1, and the oldest error appears in position 12 (if 12 errors have occurred). If an
error occurs after the log is full, the oldest error is discarded. Identical errors in consecutive positions in the log
are entered. All 1
xx, 2 xx, and 9 xx error messages are stored in the error log. These errors are also shown in
Print Quality Pages.
To view the Event Log:
1.
Select Display Log from EVENT LOG in the Diagnostics mode.
The Event log is displayed on three screens as only four entries display at a time.
2.
Press or to move forward or backward and view additional lines.
3.
Press Back ( ) or Stop ( ) to exit the Event Log.
Print Log
The history of printer errors can be printed. The first page of the event log contains a Printer Information section
similar to what is printed on a Menu Setting Page. Printed at the top of each page is the model name and serial
number to assist in tracking each page of a report to a specific printer. The printout of the log contains the
following information for each error in the log:
•
Page count when the error occurred (except for 900 service RIP software errors).
•
Code versions of all packages when error occurred.
•
Panel display when error occurred (except for 900 service RIP software errors).
•
Debug information and secondary error codes depending on the error.
The Clear Log operation clears out the errors that print in this report. The errors listed in the Display Log
operation do not necessarily match in number nor in order with the errors from the printer log.
Note: This log can be printed from configuration menu, but the debug and secondary error codes are not
printed on this log.