Lexmark C77X, Service Manual

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Diagnostic information
2-55
5061
Intermittent 900
.xx
Service RIP Error codes
It is important to determine under what circumstances the error occurs. Capturing the following information aids
in categorizing the nature of the intermittent error.
1.
Crash codes—With the 900 Service RIP Error displayed, press Menu ( ) and together. Record the
complete secondary codes by scrolling with the arrows ( or ). The code may be a very long string of
characters and numbers, but it is needed to analyze the problem.
2.
Print history—Print the printer history by entering Diagnostics Mode and selecting Print History in the
Development menu.
3.
Code level—Obtain the code level for the RIP, network, and engine. All of these can be found on Print
Menus page from the Utilities menu.
4.
Type of connection being used to print—Record the type of connection. For example, direct USB or
parallel, or network peer to peer, Ethernet, Token-Ring, or so on.
5.
Software application—Does one particular application or print job sent to the printer produce this error?
6.
Driver—What driver or driver level.
With this information in hand, contact you next level of support.
900. xx Error Code displayed when the machine is connected to a network while still
in Setup Required mode
Step Actions and questions Yes No
1 Perform the following steps:
1. Power the printer off.
2. Disconnect the printer from the network.
3. Power the printer on, and complete the setup
process.
4. When setup is complete, power off the printer and
reconnect to the network.
Is the same 900 Service Error displayed?
Contact your next
level of support. Problem resolved