3
Make sure the IP addresses or subnets of the computers that will access the profile and a solution have been assigned
to a software client group.
For more information, see “Assigning solutions to a software client group” on page 114.
4
Check your proxy, firewall, and other network settings on the client computer to make sure communication is
allowed with the load balancer.
System processes terminate unexpectedly when creating a Lexmark Document
Server port
If a profile assigned to Lexmark Document Server port has a name with more than 14 characters, or if the port name
used has more than 75 characters, then the processes explorer.exe and spoolsv.exe may terminate unexpectedly.
1
If a port was created before the error occurred, then delete the port using the Ports tab of the Properties dialog
for the created print queue.
Note:
For more information on accessing the properties for the Lexmark Document Server port, see
“Configuring a Lexmark Document Server port in Windows 7, Windows Vista, Windows Server 2008, or Windows
Server 2008 R2” on page 117.
2
If the profile used with the port has a name with more than 14 characters, then change it to one that has 14 characters
or fewer. For more information, contact the person who developed the solution, or see the
Lexmark Document
Distributor SDK Guide
.
3
Create a new port for the created print queue, using a name with 75 characters or fewer.
4
Restart the computer where you added the Lexmark Document Server port.
Cannot create or configure a Lexmark Document Server port in Windows 7,
Windows Vista, Windows Server 2008, or Windows Server 2008 R2
When User Account Control is enabled in Windows 7, Windows Vista, Windows Server 2008, or Windows Server 2008
R2, the Lexmark Document Server port must be installed or configured with administrative privileges.
Do one or more of the following:
•
Create a new print queue using the Lexmark Document Server port.
•
Configure or add a Lexmark Document Server port in an existing print queue.
Note:
For more information, see “Configuring a Lexmark Document Server port in Windows 7, Windows Vista,
Windows Server 2008, or Windows Server 2008 R2” on page 117.
Jobs are not sent to the Lexmark Intelligent Capture system
1
Make sure you have created a new printer Lexmark Document Server Port and assigned a print queue using an
existing print driver to that port.
For more information, see “Adding Lexmark Intelligent Capture printers on a client workstation or print server” on
page 115.
2
Make sure you have a license installed for software clients:
a
Click the
System
tab in LMC.
b
Select
Licenses
.
Troubleshooting
136
