•
View the information on the printer control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
•
Print a network setup page or menu settings page and locate the information in the TCP/IP section.
b
Click
Settings
>
Security
>
Security Setup
>
Access Controls
.
c
Click
Management
, and then select
No Security
from the Remote Management drop
‑
down menu.
d
Click
Function Access
, and then select
No Security
from the Create Profiles drop
‑
down menu.
e
Click
Submit
.
f
In LMC, perform a policy update. For information, see “Updating policies for device groups” on page 105.
The printer only returns to the home screen after attempting to execute an
Lexmark Intelligent Capture profile
If the Advanced Prompting Bundle is not installed or running, then the printer appears to be in policy after a policy
update, but the printer may only return to the home screen when you attempt to execute an Lexmark Intelligent Capture
profile.
1
Determine whether the Advanced Prompting Bundle (AP Bundle) is installed correctly:
a
Type the printer IP address or host name in the address field of your Web browser.
Note:
If you do not know the IP address or host name of the printer, then you can:
•
View the information on the printer control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
•
Print a network setup page or menu settings page and locate the information in the TCP/IP section.
b
Click
Settings
>
Embedded Solutions
.
c
If the AP Bundle does not appear in the list of installed solutions, then continue with the troubleshooting
procedure.
Note:
If the AP Bundle is already installed, then make sure it is in a running state. Otherwise, the problem
may be with the solution itself. Contact the developer of the solution for assistance.
2
If the printer uses basic security template with a password or PIN, then configure the device security service for the
printer. For more information, see “Configuring device security” on page 67.
3
Make sure the printer access controls are not preventing policy updates from working correctly:
a
Type the printer IP address or host name in the address field of your Web browser.
Note:
If you do not know the IP address or host name of the printer, then you can:
•
View the information on the printer control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
•
Print a network setup page or menu settings page and locate the information in the TCP/IP section.
b
Click
Settings
>
Security
>
Security Setup
>
Access Controls
>
Management
.
c
Select
No Security
from the Firmware Updates drop
‑
down menu.
d
Click
Submit
.
4
In LMC, perform a policy update. For more information, see “Updating policies for device groups” on page 105.
or
Troubleshooting
134
