LDSS Server is unavailable
message appears on the printer control
panel
1
Make sure the system has been running long enough for all services to start. It may take several minutes to start
all services when the Lexmark Intelligent Capture system is first booted. If the system was recently booted, then
wait a few minutes, and then try again.
2
Make sure the Lexmark Intelligent Capture system and all servers are online:
a
Log on to LMC.
b
Click the
System
tab.
c
If necessary, select
System Status
from the System list.
d
Look in the Status column for offline servers, and set servers online as necessary. For more information, see
“Viewing and changing server status” on page 56.
3
Make sure the solution you are attempting to access exists in the system and has been properly deployed to a
device group containing the printer:
a
Log on to LMC.
b
Click the
Solutions
tab.
c
Select the solution you are trying to access from the printer.
If the solution does not appear, then install the solution. For more information, see “Uploading solutions to the
Lexmark Intelligent Capture system” on page 91.
d
If necessary, select the
Summary
task.
e
Make sure a device group that contains the printer appears beside Device Groups in the Summary section.
If no device group containing the printer appears, then make sure the printer is added to a device group, and
then deploy the solution to that device group. For more information, see “Deploying solutions to a device group”
on page 100.
f
Perform a policy update. For more information, see “Updating policies for device groups” on page 105.
4
If you are using an e
‑
Task 2 printer, make sure the correct version of the Advanced Prompting Bundle (AP Bundle)
is installed:
a
Type the printer IP address or host name in the address field of your Web browser.
Note:
If you do not know the IP address or host name of the printer, then you can:
•
View the information on the printer control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
•
Print a network setup page or menu settings page and locate the information in the TCP/IP section.
b
Click
Settings
>
Embedded Solutions
.
5
Review the Embedded Solutions Diagnostic Log to make sure the printer can resolve the server host name. For
more information, see “Viewing the Embedded Solutions Diagnostic Log” on page 126.
6
Check your proxy, firewall, and other network settings on Lexmark Intelligent Capture components to make sure
all necessary communication is allowed.
The server log contains Quartz errors
Make sure to synchronize the time on all computers used in the Lexmark Intelligent Capture system before installing
Lexmark Intelligent Capture components.
Troubleshooting
131