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Lenovo ThinkSystem SR850 V2 Service Manual Download Page 2

Note

Before using this information and the product it supports, be sure to read and understand the safety
information and the safety instructions, which are available at:

http://thinksystem.lenovofiles.com/help/topic/safety_documentation/pdf_files.html

In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server,
which can be found at:

http://datacentersupport.lenovo.com/warrantylookup

Third Edition (July 2021)

© Copyright Lenovo 2020, 2021.

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services

Administration (GSA) contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.
GS-35F-05925.

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Summary of Contents for ThinkSystem SR850 V2

Page 1: ...ThinkSystem SR850 V2 System Events Service Guide Machine Types 7D31 and 7D32 ...

Page 2: ...ddition be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server which can be found at http datacentersupport lenovo com warrantylookup Third Edition July 2021 Copyright Lenovo 2020 2021 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject ...

Page 3: ...22 Chapter 3 UEFI events 183 UEFI events organized by severity 183 List of UEFI events 189 Chapter 4 XClarity Provisioning Manager events 241 LXPM events organized by severity 241 List of XClarity Provisioning Manager events 244 Appendix A Getting help and technical assistance 277 Before you call 277 Collecting service data 278 Contacting Support 279 Index 281 Copyright Lenovo 2020 2021 i ...

Page 4: ...ii ThinkSystem SR850 V2 System Events Service Guide ...

Page 5: ...event log contains server hardware events that are recorded by the Lenovo XClarity Controller or by UEFI In addition events can be generated when you perform diagnostic testing on hard drives or memory through the Lenovo XClarity Provisioning Manager V3 although these events are not stored in the event log Follow the instructions in this section to view the events that can be generated by Lenovo X...

Page 6: ...2 ThinkSystem SR850 V2 System Events Service Guide ...

Page 7: ...ttp sysmgt lenovofiles com help topic com lenovo systems management xcc doc event_log html For each event code the following fields are displayed Event identifier An identifier that uniquely identifies an event Event description The logged message string that appears for an event When the event string is displayed in the event log information such as a specific component is displayed In this docum...

Page 8: ... com help topic com lenovo lxca doc admin_setupcallhome html In addition see XCC events that automatically notify Support on page 4 for a consolidated list of all Lenovo XClarity Controller events that are called home to Lenovo Support User Action Indicates what actions you should perform to solve the event Perform the steps listed in this section in the order shown until the problem is solved If ...

Page 9: ...n StorageVolumeElementName for array ComputerSystemElementName FQXSPSD0002L Drive arg1 in the enclosure chassis MTM SN arg2 has been disabled due to a detected fault FQXSPSD0003G Failure Predicted on drive arg1 in the enclosure chassis MTM SN arg2 FQXSPSD0006L Array ComputerSystemElementName has failed FQXSPSD0008L Array failed on drive arg1 in the enclosure chassis MTM S N arg2 FQXSPSS4004I Test ...

Page 10: ...SessionTerminateSequence arg6 Informational FQXSPCN4001I Remote Control session started by user arg1 in arg2 mode Informational FQXSPCN4002I User arg1 has terminated an active console session Informational FQXSPCN4003I Remote Control session started by user arg1 in arg2 mode has been closed Informational FQXSPCR2001I Sensor SensorElementName has deasserted the transition to non recoverable from a ...

Page 11: ... enabled by user arg2 Informational FQXSPEM4005I SNMP arg1 disabled by user arg2 Informational FQXSPEM4006I Alert Configuration Global Event Notification set by user arg1 RetryLimit arg2 RetryInterval arg3 EntryInterval arg4 Informational FQXSPEM4007I Alert Recipient Number arg1 updated Name arg2 DeliveryMethod arg3 Address arg4 IncludeLog arg5 Enabled arg6 EnabledAlerts arg7 AllowedFilters arg8 I...

Page 12: ...oblem within the subsystem Please check the event logs and if events are targeted to the same disk then replace the drive If necessary contact technical support for additional assistance arg1 arg2 arg3 arg4 arg5 Informational FQXSPEM4025I One or more virtual drive have problem Please contact technical support to resolve this issue arg1 arg2 arg3 arg4 arg5 Informational FQXSPEM4026I Drive error was...

Page 13: ... recovered from an NMI Informational FQXSPIO2007I A PCI PERR recovery has occurred on system ComputerSystemElementName Informational FQXSPIO2008I A PCI SERR on system ComputerSystemElementName has deasserted Informational FQXSPIO2010I Bus SensorElementName has recovered from a Correctable Bus Error Informational FQXSPIO2014I Bus SensorElementName is no longer operating in a degraded state Informat...

Page 14: ...5 GW arg6 DNS1 arg7 Informational FQXSPNM4012I ENET arg1 IP Cfg HstName arg2 IP arg3 NetMsk arg4 GW arg5 Informational FQXSPNM4013I LAN Ethernet arg1 interface is no longer active Informational FQXSPNM4014I LAN Ethernet arg1 interface is now active Informational FQXSPNM4015I DHCP setting changed to arg1 by user arg2 Informational FQXSPNM4016I Domain name set to arg1 by user arg2 Informational FQXS...

Page 15: ...g1 to arg2 by user arg3 Informational FQXSPNM4042I Remote Presence port number changed from arg1 to arg2 by user arg3 Informational FQXSPNM4043I SMTP Server set by user arg1 to arg2 arg3 Informational FQXSPNM4044I Telnet arg1 by user arg2 Informational FQXSPNM4045I DNS servers set by user arg1 UseAdditionalServers arg2 PreferredDNStype arg3 IPv4Server1 arg4 IPv4Server2 arg5 IPv4Server3 arg6 IPv6Se...

Page 16: ...3 Informational FQXSPPP4005I The power cap value changed from arg1 watts to arg2 watts by user arg3 Informational FQXSPPP4006I The minimum power cap value changed from arg1 watts to arg2 watts Informational FQXSPPP4007I The maximum power cap value changed from arg1 watts to arg2 watts Informational FQXSPPP4008I The soft minimum power cap value changed from arg1 watts to arg2 watts Informational FQ...

Page 17: ...is control command Informational FQXSPPP4036I The server was powered off via push button Informational FQXSPPP4037I The server was powered off when the watchdog expired Informational FQXSPPP4038I The server stayed powered off because the power restore policy is set to always restore Informational FQXSPPP4039I The server stayed powered off because the power restore policy is set to restore previous...

Page 18: ... has returned to OK status Informational FQXSPPW2003I Failure no longer predicted on PowerSupplyElementName Informational FQXSPPW2005I PowerSupplyElementName has returned to a Normal Input State Informational FQXSPPW2006I PowerSupplyElementName has returned to a Normal Input State Informational FQXSPPW2007I PowerSupplyElementName Configuration is OK Informational FQXSPPW2008I PowerSupplyElementNam...

Page 19: ...bled Informational FQXSPSD2002I Failure no longer Predicted on StorageVolumeElementName for array ComputerSystemElementName Informational FQXSPSD2003I Hot spare disabled for ComputerSystemElementName Informational FQXSPSD2005I Critical Array ComputerSystemElementName has deasserted Informational FQXSPSD2006I Array in system ComputerSystemElementName has been restored Informational FQXSPSD2007I Reb...

Page 20: ...rg5 TargetName arg6 GroupFilter arg7 GroupAttribute arg8 LoginAttribute arg9 Informational FQXSPSE4011I Secure Web services HTTPS arg1 by user arg2 Informational FQXSPSE4012I Secure CIM XML HTTPS arg1 by user arg2 Informational FQXSPSE4013I Secure LDAP arg1 by user arg2 Informational FQXSPSE4014I SSH arg1 by user arg2 Informational FQXSPSE4015I Global Login General Settings set by user arg1 Authen...

Page 21: ...imum TLS level modified from arg1 to arg2 by user arg3 Informational FQXSPSE4039I Temporary user account arg1 is created by inband tool Informational FQXSPSE4040I Temporary user account arg1 expires Informational FQXSPSE4041I Security Userid arg1 had arg2 login failures from a SFTP client at IP address arg3 Informational FQXSPSE4042I The third party password function arg1 Informational FQXSPSE4043...

Page 22: ...arg1 Mode Sync with server clock Informational FQXSPUN0009I Sensor SensorElementName has asserted Informational FQXSPUN0017I Sensor SensorElementName has transitioned to normal state Informational FQXSPUN0026I Device LogicalDeviceElementName has been added Informational FQXSPUN0048I The RAID controller in PCI slot arg1 in optimal status Informational FQXSPUN2009I Sensor SensorElementName has deass...

Page 23: ...A0010J PhysicalMemoryElementName on Subsystem MemoryElementName Throttled Warning FQXSPMA0011G Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName Warning FQXSPMA0024G Sensor SensorElementName has asserted Warning FQXSPNM4010I DHCP arg1 failure no IP address assigned Warning FQXSPNM4032I DHCPv6 failure no IP address assigned Warning FQXSPPP4009I The measured p...

Page 24: ...sensor NumericSensorElementName going high upper non recoverable has asserted Error FQXSPCA0017M Sensor SensorElementName has transitioned to critical from a less severe state Error FQXSPCA0019N Sensor SensorElementName has transitioned to non recoverable from a less severe state Error FQXSPCR0001N Sensor SensorElementName has transitioned to non recoverable from a less severe state Error FQXSPEA0...

Page 25: ... the system Error FQXSPOS4002I Watchdog arg1 Failed to Capture Screen Error FQXSPOS4003I Platform Watchdog Timer expired for arg1 Error FQXSPOS4010I OS Crash Video Capture Failed Error FQXSPPU0001N An Over Temperature Condition has been detected on ProcessorElementName Error FQXSPPU0003N ProcessorElementName has Failed with IERR Error FQXSPPU0004M ProcessorElementName has Failed with FRB1 BIST con...

Page 26: ... critical from a less severe state Error FQXSPUN0023N Sensor SensorElementName has transitioned to non recoverable Error FQXSPUP0007L Invalid or Unsupported firmware or software was detected on system ComputerSystemElementName Error FQXSPUP4000I Please ensure that the Management Controller arg1 is flashed with the correct firmware The Management Controller is unable to match its firmware to the se...

Page 27: ...rify that the latest level of code is supported for the cluster solution before you update the code 3 If problem persists collect Service Data log 4 Contact Lenovo Support Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error 3 I...

Page 28: ...he integrity of the installed operating system 6 If problem persists collect Service Data log 7 Contact Lenovo Support Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error 3 If problem persists escalate to next level of support ...

Page 29: ...nd it completes Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0136 User Action Information only no action is required Service Action Information only no action is required FQXSPBR4007I Management Controller arg1 Configuration restoration from a file by user arg2 failed to complete This message is for the use case where a user re...

Page 30: ...IMM CIM ID 0138 User Action Complete the following steps until the problem is solved 1 Check if password for encrypted backup config file is correct 2 Retry the operation 3 AC cycle the system 4 If problem persists collect Service Data log 5 Contact Lenovo Support Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Check Lenovo support site for an applicable...

Page 31: ... Category Critical Fan Failure SNMP Trap ID 11 CIM Prefix PLAT CIM ID 0480 User Action Complete the following steps 1 Ensure fans are installed correctly 2 If fan is installed with issue please reinstall fan 3 If the problem still exist then please contact Lenovo support Service Action Complete the following steps until the problem is solved 1 Review PD Steps and confirm that the fan has been rese...

Page 32: ...fy Support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Prefix PLAT CIM ID 0494 User Action Complete the following steps 1 Ensure the room temporature is within server environmental specification to adjust the temporature 2 If the problem issue still exist check XCC Web GUI to check the temporature value is still higher than system spec 3 Please contact Lenovo support Service Action C...

Page 33: ...tical state This message is for the use case when an implementation has detected a Sensor transitioned to non critical from normal Severity Warning Serviceable Yes Automatically notify Support No Alert Category Warning Temperature SNMP Trap ID 12 CIM Prefix PLAT CIM ID 0520 User Action Complete the following steps 1 Check the event log of xClarity Controller for any fan or cooling related issues o...

Page 34: ... state This message is for the use case when an implementation has detected a Sensor transitioned to non recoverable from less severe Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Prefix PLAT CIM ID 0524 User Action Complete the following steps 1 Check the event log of XClarity Controller for any fan or cooling related issues ...

Page 35: ...g high has deasserted Severity Info Serviceable No Automatically notify Support No Alert Category Warning Temperature SNMP Trap ID 12 CIM Prefix PLAT CIM ID 0491 User Action Information only no action is required Service Action Information only no action is required FQXSPCA2009I Numeric sensor NumericSensorElementName going high upper critical has deasserted This message is for the use case when a...

Page 36: ...ase when an implementation has detected that a Sensor has deasserted a transition to non critical from normal Severity Info Serviceable No Automatically notify Support No Alert Category Warning Temperature SNMP Trap ID 12 CIM Prefix PLAT CIM ID 0521 User Action Information only no action is required Service Action Information only no action is required FQXSPCA2017I Sensor SensorElementName has tra...

Page 37: ...only no action is required FQXSPCN4000I Serial Redirection set by user arg1 Mode arg2 BaudRate arg3 StopBits arg4 Parity arg5 SessionTerminateSequence arg6 A user configured the Serial Port mode Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0078 User Action Information only no action is required Service Action Information only n...

Page 38: ...Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0194 User Action Information only no action is required Service Action Information only no action is required FQXSPCR0001N Sensor SensorElementName has transitioned to non recoverable from a less severe state This message is for the use case when an implementation has detected a Sensor ...

Page 39: ...n Information only no action is required Service Action Information only no action is required FQXSPDA2000I The System ComputerSystemElementName has detected a POST Error deassertion This message is for the use case when an implementation has detected that Post Error has deasserted Severity Info Serviceable No Automatically notify Support No Alert Category Critical Other SNMP Trap ID 50 CIM Prefix...

Page 40: ... device is invalid Severity Warning Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0142 User Action Collect Service Data log and contact Lenovo Support Service Action Complete the following steps until the problem is solved 1 Reviwe PD Steps 2 Collect IPMI FRU information with ipmitool 3 Check Lenovo support site for an applicable s...

Page 41: ...ction Information only no action is required FQXSPDM4005I User arg1 has generated a new encryption key pair and installed a self signed certificate for the TKLM client User generated a new encryption key pair and installed a self signed certificate for the TKLM client Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0148 User Actio...

Page 42: ...refix IMM CIM ID 0150 User Action Information only no action is required Service Action Information only no action is required FQXSPDM4008I User arg1 has imported a server certificate for the TKLM server User imported a server certificate for the TKLM Server Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0151 User Action Informat...

Page 43: ...ion is required FQXSPEA0001J Sensor SensorElementName has transitioned from normal to non critical state This message is for the use case when an implementation has detected a Sensor transitioned to non critical from normal Severity Warning Serviceable Yes Automatically notify Support No Alert Category Warning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0520 User Action Use Storcli or LSA to chec...

Page 44: ...el of support FQXSPEA2001I Sensor SensorElementName has deasserted the transition from normal to non critical state This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non critical from normal Severity Info Serviceable No Automatically notify Support No Alert Category Warning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0521 User Action...

Page 45: ...mentName is full This message is for the use case when an implementation has detected that a Log was Full Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0202 User Action Please clean SEL log Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Clean system event log 3 If problem per...

Page 46: ...ion only no action is required Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Check the detail information on xClarity Controller web GUI FQXSPEM4000I The arg1 on system arg2 cleared by user arg3 This message is for the use case where a Management Controller Event Log on a system is cleared by a user Severity Info Serviceable No Automatically notify Sup...

Page 47: ...P Trap ID 35 CIM Prefix IMM CIM ID 0038 User Action To avoid losing older log entries save the log as a text file and clear the log Service Action Information only no action is required FQXSPEM4003I LED arg1 state changed to arg2 by arg3 A user has modified the state of an LED Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0071 U...

Page 48: ...figuration Global Event Notification set by user arg1 RetryLimit arg2 RetryInterval arg3 EntryInterval arg4 A user changes the Global Event Notification settings Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0110 User Action Information only no action is required Service Action Information only no action is required FQXSPEM4007I...

Page 49: ... User Action Information only no action is required Service Action Information only no action is required FQXSPEM4009I The UEFI Definitions have been changed UEFI Definitions change has been detected Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0152 User Action Information only no action is required Service Action Information o...

Page 50: ...er arg1 made system arg2 Encapsulation lite Mode Encapsulation lite mode status change Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0201 User Action Information only no action is required Service Action Information only no action is required FQXSPEM4013I Battery error was detected by RAID controller The battery unit ...

Page 51: ...D controller detected unrecoverable error The controller needs replacement arg1 arg2 arg3 arg4 arg5 The RAID controller detected unrecoverable error Severity Info Serviceable No Automatically notify Support Yes Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0204 User Action Information only no action is required Service Action Information only no action is required FQXSPEM4016I ...

Page 52: ...nly no action is required FQXSPEM4018I Enclosure Chassis issue detected with one or more units Please check the enclosure chassis units to repair the problem arg1 arg2 arg3 arg4 arg5 Enclosure Chassis issue detected with one or more units Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0207 User Action Information only ...

Page 53: ...Please check the enclosure chassis unit power supply for correct operation arg1 arg2 arg3 arg4 arg5 Enclosure Chassis power supply has problem Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0210 User Action Information only no action is required Service Action Information only no action is required FQXSPEM4023I One or ...

Page 54: ... notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0212 User Action Information only no action is required Service Action Information only no action is required FQXSPEM4025I One or more virtual drive have problem Please contact technical support to resolve this issue arg1 arg2 arg3 arg4 arg5 One or more virtual drive have problem Severity Info Serviceable No Autom...

Page 55: ...ler Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0215 User Action Information only no action is required Service Action Information only no action is required FQXSPEM4028I The port arg1 of PCIe device arg2 at arg3 has link arg4 PCI device link Severity Info Serviceable No Automatically notify Support No Alert Categor...

Page 56: ...fy Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0223 User Action Information only no action is required Service Action Information only no action is required FQXSPFC4000I The bare metal connection process has been started Bare Metal Connection process has been started Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ...

Page 57: ... only no action is required Service Action Information only no action is required FQXSPFC4003I UEFI deployment boot mode is enabled for NextBoot UEFI deployment boot mode is enabled for NextBoot Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0197 User Action Information only no action is required Service Action Informa...

Page 58: ...lert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0184 User Action Complete the following steps 1 Original UEFI settings are still present If customer desires to continue using the original settings select Save Settings 2 If User did not intentionally trigger the reboots check logs for probable cause For example if there is a battery fault event follow the steps to resolve that e...

Page 59: ... boots Then re install options one at a time to locate the problem 4 Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error Update UEFI firmware if applicable 5 Remove and re install CMOS battery on system board for 30 seconds to clear CMOS contents If it boots successfully then restore system settings 6 If problem persists collect Service Data l...

Page 60: ...tered firmware progress This message is for the use case when an implementation has detected that System Firmware Progress has occurred Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0188 User Action Information only no action is required Service Action Information only no action is required FQXSPFW0004I UEFI advanced me...

Page 61: ... required FQXSPIO0000I The connector PhysicalConnectorElementName has been connected This message is for the use case when an implementation has detected a Connector has been Connected Severity Info Serviceable No Automatically notify Support No Alert Category Warning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0264 User Action Information only no action is required Service Action Information onl...

Page 62: ...rt No Alert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0222 User Action If the NMI button has not been pressed complete the following steps 1 Reboot the system 2 If error still exist then collect serivce log and contact Lenovo support Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Make sure that the NMI button is not pressed 3 Replac...

Page 63: ...ystem event log to resolve any issues related the NMI Service Action Complete the following steps until the problem is solved 1 Review PD Steps and ensure that all logs have been captured 2 NMI event can have three different causes 3 NMI button user can press the NMI button to reset system if system was hung In this case the User need to provide OS memory dump and FFDC log to further analysis on w...

Page 64: ... local service Service Action uefi_defined FQXSPIO0010I A Correctable Bus Error has occurred on bus SensorElementName This message is for the use case when an implementation has detected a Bus Correctable Error Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0238 User Action Information only please correct the error recor...

Page 65: ...n has detected a Bus Fatal Error Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0244 User Action Complete the following steps 1 Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error 2 If problem persists collect Service Data log 3 Conta...

Page 66: ...expansion adapters have correct and matching levels of device drivers and firmware 2 Check the event log of XClarity Controller for additional information about failing components Check http support lenovo com for TECH tips or firmware updates that might correct the error 3 If there are no entries related to the error in the event log contact Lenovo support Service Action Complete the following st...

Page 67: ... Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0267 User Action Information only no action is required Service Action Information only no action is required FQXSPIO2002I The System ComputerSystemElementName has detected a POST Error deassertion This message is for the use case when an implementation has detected that Post Error has deasserted Severity Info Serviceable No Automatic...

Page 68: ...ble No Automatically notify Support No Alert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0225 User Action Information only no action is required Service Action Information only no action is required FQXSPIO2006I System ComputerSystemElementName has recovered from an NMI This message is for the use case when an implementation has detected a Software NMI has been Recovered from Se...

Page 69: ...rap ID 50 CIM Prefix PLAT CIM ID 0235 User Action Information only no action is required Service Action Information only no action is required FQXSPIO2010I Bus SensorElementName has recovered from a Correctable Bus Error This message is for the use case when an implementation has detected that a system has recovered from a Bus Correctable Error Severity Info Serviceable No Automatically notify Sup...

Page 70: ...ion sequence 2 RESEAT the DIMM that failed POST memory test and the DIMMs on adjacent slots if populated Boot to F1 setup and enable the DIMM Reboot the system 3 If the DIMMs have been upgraded just prior to the issue than update uEFI to the latest version 4 If the problem persists collect Service Data logs 5 Contact Lenovo Support Service Action uefi_defined FQXSPMA0005N Subsystem MemoryElementNa...

Page 71: ...41 CIM Prefix PLAT CIM ID 0136 User Action Complete the following steps 1 Ensure one or more DIMMs are installed in the server 2 Resolve existing memory errors if they are present 3 If no memory fault is recorded in the logs verify that all DIMM connectors are enabled using the Setup utility or the OneCLI utility 4 Reseat all DIMMs ensuring that DIMMs are installed in the correct population sequen...

Page 72: ...are update that applies to this memory error 5 If problem recurs on the same DIMM connector inspect connector for damage If damage found or problem persists collect Service Data log 6 Contact Lenovo Support Service Action uefi_defined FQXSPMA0009I Memory sparing initiated for PhysicalMemoryElementName on Subsystem MemoryElementName This message is for the use case when an implementation has detect...

Page 73: ...arning Serviceable Yes Automatically notify Support Yes Alert Category Warning Memory SNMP Trap ID 43 CIM Prefix PLAT CIM ID 0144 User Action Complete the following steps 1 If the server has recently been installed moved serviced or upgraded verify that the DIMM is properly seated and visually verify that there is no foreign material in any DIMM connector on that memory channel If either of these ...

Page 74: ...solved 1 Review PD Steps 2 Check Lenovo Support for known service bulletins and Tech tips 3 If the problem persists and there are no other DIMMs with the same indication replace the DIMM if V20 is NOT appended to the DIMM Serial Number in the FFDC event log 4 If problem persists escalate to next level of support FQXSPMA0013N The System ComputerSystemElementName has detected no memory in the system...

Page 75: ... F1 setup and enable the DIMM Reboot the system 3 If the DIMMs have been upgraded just prior to the issue than update uEFI to the latest version 4 If the problem persists collect Service Data logs 5 Contact Lenovo Support Service Action uefi_defined FQXSPMA0025I Sensor SensorElementName has asserted This message is for the use case when an implementation has detected a Sensor has asserted Severity...

Page 76: ...SNMP Trap ID 41 CIM Prefix PLAT CIM ID 0137 User Action Information only no action is required Service Action Information only no action is required FQXSPMA2009I Memory sparing concluded for PhysicalMemoryElementName on Subsystem MemoryElementName This message is for the use case when an implementation has detected Memory double chip sparing has concluded Severity Info Serviceable No Automatically...

Page 77: ...been Removed Severity Info Serviceable No Automatically notify Support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Prefix PLAT CIM ID 0147 User Action Information only no action is required Service Action Information only no action is required FQXSPMA2013I The System ComputerSystemElementName has detected a POST Error deassertion This message is for the use case when an implementatio...

Page 78: ...stem BMC Network event SNMP Trap ID 37 CIM Prefix IMM CIM ID 0001 User Action Information only no action is required Service Action Information only no action is required FQXSPNM4001I Ethernet Data Rate modified from arg1 to arg2 by user arg3 This message is for the use case where a user modifies the Ethernet Port data rate Severity Info Serviceable No Automatically notify Support No Alert Categor...

Page 79: ...rmation only no action is required Service Action Information only no action is required FQXSPNM4004I Ethernet locally administered MAC address modified from arg1 to arg2 by user arg3 This message is for the use case where a user modifies the Ethernet Port MAC address setting Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0006 Us...

Page 80: ...ction is required FQXSPNM4007I IP address of network interface modified from arg1 to arg2 by user arg3 This message is for the use case where user modifies the IP address of a Management Controller Severity Info Serviceable No Automatically notify Support No Alert Category System BMC Network event SNMP Trap ID 37 CIM Prefix IMM CIM ID 0009 User Action Information only no action is required Service...

Page 81: ...vice Action Information only no action is required FQXSPNM4010I DHCP arg1 failure no IP address assigned This message is for the use case where a DHCP server fails to assign an IP address to a Management Controller Severity Warning Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0013 User Action Complete the following steps until the problem is...

Page 82: ...mation only no action is required Service Action Information only no action is required FQXSPNM4012I ENET arg1 IP Cfg HstName arg2 IP arg3 NetMsk arg4 GW arg5 This message is for the use case where a Management Controller IP address and configuration has been assigned statically using user data Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix...

Page 83: ...d Service Action Information only no action is required FQXSPNM4015I DHCP setting changed to arg1 by user arg2 This message is for the use case where a user changes the DHCP setting Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0026 User Action Information only no action is required Service Action Information only no action is r...

Page 84: ...8I DDNS setting changed to arg1 by user arg2 DDNS setting changed by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0045 User Action Information only no action is required Service Action Information only no action is required FQXSPNM4019I DDNS registration successful The domain name is arg1 DDNS registation and values Severi...

Page 85: ... IPv6 protocol is disabled by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0048 User Action Information only no action is required Service Action Information only no action is required FQXSPNM4022I IPv6 static IP configuration enabled by user arg1 IPv6 static address assignment method is enabled by user Severity Info Servi...

Page 86: ... user arg1 IPv6 statless auto assignment method is enabled by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0051 User Action Information only no action is required Service Action Information only no action is required FQXSPNM4025I IPv6 static IP configuration disabled by user arg1 IPv6 static assignment method is disabled b...

Page 87: ... disabled by user arg1 IPv6 statless auto assignment method is disabled by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0054 User Action Information only no action is required Service Action Information only no action is required FQXSPNM4028I ENET arg1 IPv6 LinkLocal HstName arg2 IP arg3 Pref arg4 IPv6 Link Local address i...

Page 88: ...1 arg5 IPv6 DHCP assigned address is active Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0057 User Action Information only no action is required Service Action Information only no action is required FQXSPNM4031I IPv6 static address of network interface modified from arg1 to arg2 by user arg3 A user modifies the IPv6 static addr...

Page 89: ...ice Data log 4 Contact Lenovo Support Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error 3 If problem persists escalate to next level of support FQXSPNM4033I Telnet port number changed from arg1 to arg2 by user arg3 A user has...

Page 90: ...D 0063 User Action Information only no action is required Service Action Information only no action is required FQXSPNM4036I Web HTTPS port number changed from arg1 to arg2 by user arg3 A user has modified the Web HTTPS port number Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0064 User Action Information only no action is requi...

Page 91: ...ly no action is required Service Action Information only no action is required FQXSPNM4039I SNMP Agent port number changed from arg1 to arg2 by user arg3 A user has modified the SNMP Agent port number Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0067 User Action Information only no action is required Service Action Information ...

Page 92: ...nformation only no action is required FQXSPNM4042I Remote Presence port number changed from arg1 to arg2 by user arg3 A user has modified the Remote Presence port number Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0070 User Action Information only no action is required Service Action Information only no action is required FQXS...

Page 93: ...er arg1 UseAdditionalServers arg2 PreferredDNStype arg3 IPv4Server1 arg4 IPv4Server2 arg5 IPv4Server3 arg6 IPv6Server1 arg7 IPv6Server2 arg8 IPv6Server3 arg9 A user configures the DNS servers Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0088 User Action Information only no action is required Service Action Information only no a...

Page 94: ...n only no action is required FQXSPNM4048I PXE boot requested by user arg1 PXE boot requested Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0129 User Action Information only no action is required Service Action Information only no action is required FQXSPNM4049I User arg1 has initiated a TKLM Server Connection Test to check conne...

Page 95: ...ser arg1 has set the SMTP Server reverse path to arg2 User set SMTP Server reverse path address Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0163 User Action Information only no action is required Service Action Information only no action is required FQXSPNM4052I DHCP specified hostname is set to arg1 by user arg2 DH...

Page 96: ... is arg1 by user arg2 This message is for getting hostname from DHCP Severity Info Serviceable No Automatically notify Support No Alert Category System IMM Network event SNMP Trap ID 37 CIM Prefix IMM CIM ID 0244 User Action Information only no action is required Service Action Information only no action is required FQXSPNM4055I The hostname from DHCP is invalid This message is for hostname from D...

Page 97: ...or arg3 minutes This message is for the use case where IP address blocking Severity Info Serviceable No Automatically notify Support No Alert Category System IMM Network event SNMP Trap ID 37 CIM Prefix IMM CIM ID 0250 User Action Information only no action is required Service Action Information only no action is required FQXSPOS4000I OS Watchdog response arg1 by arg2 This message is for the use c...

Page 98: ... installed operating system Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error 3 If problem persists escalate to next level of support FQXSPOS4002I Watchdog arg1 Failed to Capture Screen This message is for the use case where ...

Page 99: ...til the problem is solved 1 Reconfigure the watchdog timer to a higher value 2 Make sure that the BMC Ethernet over USB interface is enabled 3 Reinstall the RNDIS or cdc_ether device driver for the operating system 4 Disable the watchdog 5 If problem persists collect Service Data log 6 Contact Lenovo Support Check the integrity of the installed operating system Service Action Complete the followin...

Page 100: ...On password cleared This message is for the use case where Host Power On password cleared Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0232 User Action Information only no action is required Service Action Information only no action is required FQXSPOS4007I Host Admin password changed This message is for the use case...

Page 101: ...eo Captured Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0235 User Action Information only no action is required Service Action Information only no action is required FQXSPOS4010I OS Crash Video Capture Failed This message is for the use case where OS Crash Video Capture Failed Severity Error Serviceable No Automatic...

Page 102: ...orm a power function on the system Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0015 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4001I Server Power Off Delay set to arg1 by user arg2 A user configured the Server Power Off Delay Severity Info Serviceable No Auto...

Page 103: ...ion Information only no action is required Service Action Information only no action is required FQXSPPP4004I Server arg1 arg2 cleared by user arg3 A user cleared a Server Power Action Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0084 User Action Information only no action is required Service Action Information only no action i...

Page 104: ...nly no action is required FQXSPPP4007I The maximum power cap value changed from arg1 watts to arg2 watts Maximum Power Cap value changed Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0115 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4008I The soft minimum power c...

Page 105: ...010I The new minimum power cap value exceeded the power cap value Minimum Power Cap exceeds Power Cap Severity Warning Serviceable No Automatically notify Support No Alert Category Warning Power SNMP Trap ID 164 CIM Prefix IMM CIM ID 0118 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4011I Power capping was activated by user arg1 Po...

Page 106: ...on by user arg1 Static Power Savings mode turned on by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0121 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4014I Static Power Savings mode has been turned off by user arg1 Static Power Savings mode turned off by us...

Page 107: ...vings mode has been turned off by user arg1 Dynamic Power Savings mode turned off by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0124 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4017I Power cap and external throttling occurred Power cap and external throt...

Page 108: ...wer cap throttling occurrred Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0127 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4020I The measured power value has returned below the power cap value Power exceeded cap recovered Severity Info Serviceable No Automatica...

Page 109: ... restarted for an unknown reason The server was restarted for an unknown reason Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0166 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4023I The server is restarted by chassis control command Server is restarted...

Page 110: ...utton Server was power up via power push button Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0169 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4026I The server was restarted when the watchdog expired Server was restarted when the watchdog expired Seve...

Page 111: ... power restore policy is set to always restore Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0172 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4029I The server was automatically powered on because the power restore policy is set to restore previous pow...

Page 112: ... power cycled via Platform Event Filter Server was power cycled via Platform Event Filter Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0175 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4032I The server was soft reset Server was soft reset Severity Inf...

Page 113: ...s powered off for an unknown reason Server was powered off for an unknown reason Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0178 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4035I The server was powered off by chassis control command Server was powe...

Page 114: ...n the watchdog expired Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0181 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4038I The server stayed powered off because the power restore policy is set to always restore Server stayed powered off because the p...

Page 115: ...PP4040I The server was powered off via Platform Event Filter Server was power off via Platform Event Filter Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0184 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4041I The server was powered off via Real Time C...

Page 116: ...rg1 reset was initiated by PRESET Management Controller reset was initiated by PRESET Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0187 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4044I Management Controller arg1 reset was initiated by CMM Management...

Page 117: ...ission status change Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0200 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4047I Management Controller arg1 reset was initiated by user arg2 This message is for the use case where a Management Controller reset ...

Page 118: ...Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0252 User Action Information only no action is required Service Action Information only no action is required FQXSPPP4050I Management Controller arg1 reset was initiated to activate PFR Firmware Management Controller reset was initiated to activate PFR Firmware Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP ...

Page 119: ... Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0390 User Action The device is detected Service Action Information only no action is required FQXSPPU0000I ProcessorElementName in slot SlotElementName has been added This message is for the use case when an implementation has detected a Processor has been Added Severity Info Servic...

Page 120: ... the problem is solved 1 Review PD Steps 2 Check Lenovo Support for known service bulletins and Tech tips 3 Make sure that the microprocessor heatsink is securely installed 4 Make sure that the microprocessor heatsink is installed correctly and the thermal material is correctly applied 5 Trained technician only Replace microprocessor 6 If problem persists escalate to next level of support FQXSPPU0...

Page 121: ... Trap ID 40 CIM Prefix PLAT CIM ID 0042 User Action Complete the following steps 1 Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this Processor error 2 Reboot system 3 If problem persists collect Service Data log 4 Contact Lenovo Support Service Action uefi_defined FQXSPPU0004M ProcessorElementName has Failed with FRB1 BIST condition This mess...

Page 122: ...t Lenovo for further support Service Action Complete the following steps 1 Review PD Steps 2 Verify that the Processor s are installed in the correct sockets according to the service information for this product If not correct that problem 3 If problem persists escalate to next level of support FQXSPPU0009N ProcessorElementName has a Configuration Mismatch This message is for the use case when an ...

Page 123: ...port Service Action uefi_defined FQXSPPU2000I ProcessorElementName in slot SlotElementName has been removed This message is for the use case when an implementation has detected a Processor has been Removed Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0035 User Action Information only no action is required Service Actio...

Page 124: ...rvice Action Information only no action is required FQXSPPU2007I The System ComputerSystemElementName has detected a POST Error deassertion This message is for the use case when an implementation has detected that Post Error has deasserted Severity Info Serviceable Yes Automatically notify Support No Alert Category Critical CPU SNMP Trap ID 40 CIM Prefix PLAT CIM ID 0185 User Action Information on...

Page 125: ...I to identify the power supply unit failure Check system spec and replace the power supply unit to the same specification Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Replace the affected Power Supply 3 If problem persists escalate to next level of support FQXSPPW0003G Failure predicted on PowerSupplyElementName This message is for the use case when a...

Page 126: ...equired Service Action Information only no action is required FQXSPPW0006I PowerSupplyElementName has lost input This message is for the use case when an implementation has detected a Power Supply that has input that has been lost Severity Warning Serviceable No Automatically notify Support No Alert Category Warning Power SNMP Trap ID CIM Prefix PLAT CIM ID 0100 User Action Make sure power cables ...

Page 127: ...as detected a Power Unit that has been Disabled Severity Info Serviceable No Automatically notify Support No Alert Category System Power Off SNMP Trap ID 23 CIM Prefix PLAT CIM ID 0106 User Action Information only no action is required Service Action Information only no action is required FQXSPPW0009I PowerSupplyElementName has been Power Cycled This message is for the use case when an implementat...

Page 128: ...PPW0035M Numeric sensor NumericSensorElementName going low lower critical has asserted This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted Severity Error Serviceable Yes Automatically notify Support Yes Alert Category Critical Voltage SNMP Trap ID 1 CIM Prefix PLAT CIM ID 0480 User Action Complete the following steps 1 If the specifie...

Page 129: ...er Action Complete the following steps 1 If the specified sensor is Planar 3 3V or Planar 5V trained technician only replace the system board 2 If the specified sensor is Planar 12V ensure PDB board is installed correcly and check the XClarity Controller event log for power supply related issues and resolve those issues 3 If the problem remains replace trained technician only the PDB or system boa...

Page 130: ...pec in wattage efficiency level and supported list 2 Check the event log in xClarity Controller XCC Web GUI to the detail information to reseat reinstall upgrade power supply unit 3 If the problem still exist please contact Lenovo support Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Replace the affected Power Supply 3 If problem persists escalate to n...

Page 131: ...0101J Redundancy Degraded for RedundancySetElementName has asserted This message is for the use case when Redundancy Degraded has asserted Severity Warning Serviceable Yes Automatically notify Support No Alert Category Warning Redundant Power Supply SNMP Trap ID 10 CIM Prefix PLAT CIM ID 0804 User Action Please ensure the PSU wattage PSU efficiency level and the power supply unit is supported for ...

Page 132: ...power adapter is missing failing or not installed properly If so re install or replace it 2 Check the power adapter max rate and power capping policy If the required power resource is not met change the power adapter or modify power capping mechanism Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Check Lenovo Support for known service bulletins and Tech...

Page 133: ...for the use case when an implementation has detected a Power Supply failure is no longer predicted Severity Info Serviceable No Automatically notify Support No Alert Category Warning Power SNMP Trap ID 164 CIM Prefix PLAT CIM ID 0089 User Action Information only no action is required Service Action Information only no action is required FQXSPPW2005I PowerSupplyElementName has returned to a Normal ...

Page 134: ... is OK This message is for the use case when an implementation when a Power Supply configuration is OK Severity Info Serviceable No Automatically notify Support No Alert Category Critical Power SNMP Trap ID 4 CIM Prefix PLAT CIM ID 0105 User Action Information only no action is required Service Action Information only no action is required FQXSPPW2008I PowerSupplyElementName has been turned on Thi...

Page 135: ...lower critical has deasserted This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted Severity Info Serviceable No Automatically notify Support No Alert Category Critical Voltage SNMP Trap ID 1 CIM Prefix PLAT CIM ID 0481 User Action Information only no action is required Service Action Information only no action is required FQXSPPW2047...

Page 136: ...sor SensorElementName has transitioned to a less severe state from critical This message is for the use case when an implementation has detected a Sensor transition to less severe from critical Severity Info Serviceable No Automatically notify Support No Alert Category Critical Power SNMP Trap ID 4 CIM Prefix PLAT CIM ID 0523 User Action Information only no action is required Service Action Inform...

Page 137: ...t Resources from Redundancy Degraded or Fully Redundant for RedundancySetElementName has deasserted This message is for the use case when a Redundancy Set has transitioned from Non redundant Sufficient Resources Severity Info Serviceable No Automatically notify Support No Alert Category Warning Redundant Power Supply SNMP Trap ID 10 CIM Prefix PLAT CIM ID 0807 User Action Information only no actio...

Page 138: ...re under 35C Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error 3 If problem persists escalate to next level of support FQXSPSB2000I The System ComputerSystemElementName has detected a POST Error deassertion This message is fo...

Page 139: ... No Alert Category System Other SNMP Trap ID 22 CIM Prefix PLAT CIM ID 0162 User Action Information only no action is required Service Action Information only no action is required FQXSPSD0001L The StorageVolumeElementName has been disabled due to a detected fault This message is for the use case when an implementation has detected a Drive was Disabled due to fault Severity Error Serviceable Yes A...

Page 140: ...ion Complete the following steps until the problem is solved 1 Review PD Steps by confirming that drive PFA has been asserted 2 Replace the affected disk drive that is indicated by a fault LED or the system event log 3 If problem persists escalate to next level of support FQXSPSD0002L Drive arg1 in the enclosure chassis MTM SN arg2 has been disabled due to a detected fault This message is for the ...

Page 141: ...ew PD Steps by confirming that drive PFA has been asserted 2 Replace the affected disk drive that is indicated by a fault LED or the system event log 3 If problem persists escalate to next level of support FQXSPSD0003I Hot Spare enabled for ComputerSystemElementName This message is for the use case when an implementation has detected a Hot Spare has been Enabled Severity Info Serviceable No Automa...

Page 142: ...d 1 Review PD Steps by confirming the RAID array is in critical condition 2 Replace the affected disk drive that is indicated by a fault LED or the system event log 3 Initiate a rebuild of the RAID array if does not auto rebuild 4 If problem persists escalate to next level of support FQXSPSD0006L Array ComputerSystemElementName has failed This message is for the use case when an implementation has...

Page 143: ...ction Information only no action is required Service Action Information only no action is required FQXSPSD0007L Array critical asserted on drive arg1 in the enclosure chassis MTM S N arg2 This message is for the use case when an implementation has detected that an Array is Critical Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical Hard Disk drive SNMP Trap ID 5...

Page 144: ... 5 CIM Prefix PLAT CIM ID 0176 User Action Complete the following steps 1 Replace any hard disk drive that is indicated by a lit status LED 2 Re create the array 3 Restore the data from a backup Service Action Information only no action is required FQXSPSD2000I The StorageVolumeElementName has been removed from unit PhysicalPackageElementName This message is for the use case when an implementation...

Page 145: ...e Action Information only no action is required FQXSPSD2002I Failure no longer Predicted on StorageVolumeElementName for array ComputerSystemElementName This message is for the use case when an implementation has detected an Array Failure is no longer Predicted Severity Info Serviceable No Automatically notify Support No Alert Category System Predicted Failure SNMP Trap ID 27 CIM Prefix PLAT CIM I...

Page 146: ...red FQXSPSD2006I Array in system ComputerSystemElementName has been restored This message is for the use case when an implementation has detected that a Failed Array has been Restored Severity Info Serviceable No Automatically notify Support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Prefix PLAT CIM ID 0177 User Action Information only no action is required Service Action Inform...

Page 147: ...emoved This message is for the use case when an implementation has detected a Drive has been Removed Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix PLAT CIM ID 0163 User Action Complete the following steps until the problem is solved 1 If drive was intentionally removed make sure that there is a filler in the drive bay 2 Make sur...

Page 148: ...ically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0171 User Action Information only no action is required Service Action Information only no action is required FQXSPSD2013I Array critical deasserted on drive arg1 in the enclosure chassis MTM S N arg2 This message is for the use case when an implementation has detected that an Critiacal Array has deasserted Se...

Page 149: ...has detected that an Array Rebuild has Completed Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0179 User Action Information only no action is required Service Action Information only no action is required FQXSPSE0000F The Chassis PhysicalPackageElementName was opened This message is for the use case when the Chassis has...

Page 150: ...se case when there is an error with an SSL Server SSL Client or SSL Trusted CA Certificate Severity Error Serviceable No Automatically notify Support No Alert Category System other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0002 User Action Complete the following steps until the problem is solved 1 Make sure that the certificate that you are importing is correct and properly generated 2 If problem pers...

Page 151: ...Trap ID 30 CIM Prefix IMM CIM ID 0016 User Action Complete the following steps until the problem is solved 1 Make sure that the correct login ID and password are being used 2 Have the system administrator reset the login ID or password Service Action Information only no action is required FQXSPSE4003I Security Login ID arg1 had arg2 login failures from CLI at arg3 This message is for the use case ...

Page 152: ...ess arg2 This message is for the use case where a user has failed to log in to a Management Controller from a telnet session Severity Info Serviceable No Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0019 User Action Make sure that the correct login ID and password are being used Service Action Information only no action is required FQXSPS...

Page 153: ...ress arg4 This message is for the use case where a user has failed to log in to a Management Controller from SSH Severity Info Serviceable No Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0041 User Action Complete the following steps until the problem is solved 1 Make sure that the correct login ID and password are being used 2 Have the sy...

Page 154: ...hAttribute arg3 BindingMethod arg4 EnhancedRBS arg5 TargetName arg6 GroupFilter arg7 GroupAttribute arg8 LoginAttribute arg9 A user configured an LDAP Miscellaneous setting Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0077 User Action Information only no action is required Service Action Information only no action is required F...

Page 155: ...3I Secure LDAP arg1 by user arg2 A user enables or disables Secure LDAP services Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0093 User Action Information only no action is required Service Action Information only no action is required FQXSPSE4014I SSH arg1 by user arg2 A user enables or disables SSH services Severity Info Serv...

Page 156: ...quired arg2 PasswordExpirationPeriod arg3 MinimumPasswordReuseCycle arg4 MinimumPasswordLength arg5 MinimumPasswordChangeInterval arg6 MaxmumLoginFailures arg7 LockoutAfterMaxFailures arg8 A user changes the Global Login Account Security Settings to Legacy Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0099 User Action Informatio...

Page 157: ...d FQXSPSE4019I User arg1 password modified A user account was changed Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0102 User Action Information only no action is required Service Action Information only no action is required FQXSPSE4020I User arg1 role set to arg2 A user account role assigned Severity Info Serviceable No Automa...

Page 158: ...onProtocol arg2 PrivacyProtocol arg3 AccessType arg4 HostforTraps arg5 User account SNMPv3 settings changed Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0105 User Action Information only no action is required Service Action Information only no action is required FQXSPSE4023I SSH Client key added for user arg1 User locally defin...

Page 159: ... Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0108 User Action Information only no action is required Service Action Information only no action is required FQXSPSE4026I Security Userid arg1 had arg2 login failures from a CIM client at IP address arg3 This message is for the use case where a user has failed to log in to a Manage...

Page 160: ...ailures from IPMI client at IP address arg3 This message is for the use case where a user has failed to log in to a Management Controller from IPMI Severity Info Serviceable No Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0153 User Action Information only no action is required Service Action Information only no action is required FQXSPSE4...

Page 161: ...ful Login ID arg1 from arg2 serial interface This message is for the use case where a user successfully logs in to a Management Controller Severity Info Serviceable No Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0156 User Action Information only no action is required Service Action Information only no action is required FQXSPSE4032I Logi...

Page 162: ...y no action is required FQXSPSE4034I User arg1 has removed a certificate User removed certificate Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0164 User Action Information only no action is required Service Action Information only no action is required FQXSPSE4035I A certificate has been revoked A certificate has bee...

Page 163: ... modified from arg1 to arg2 by user arg3 Crypto mode modified Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0218 User Action Information only no action is required Service Action Information only no action is required FQXSPSE4038I Minimum TLS level modified from arg1 to arg2 by user arg3 Minimum TLS level modified Sev...

Page 164: ...ity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0229 User Action The user account you input has expired Service Action Information only no action is required FQXSPSE4041I Security Userid arg1 had arg2 login failures from a SFTP client at IP address arg3 This message is for the use case where a user has failed to log in to a ...

Page 165: ... for the use case where a user successfully switch the retrieving the third party password Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0239 User Action Information only no action is required Service Action Information only no action is required FQXSPSE4044I User arg1 third party hashed password has been arg2 This me...

Page 166: ...trieved This message is for the use case where a user successfully retrieving the third party password Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0242 User Action Information only no action is required Service Action Information only no action is required FQXSPSE4047I Role arg1 is arg2 and assigned with custom priv...

Page 167: ...rg3 Role is assgned Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID 22 CIM Prefix IMM CIM ID 0248 User Action Information only no action is required Service Action Information only no action is required FQXSPSE4050I arg1 sent IPMI command from arg2 raw data arg3 arg4 arg5 This message is for the use case where IPMI command to be sent Severity Info Serv...

Page 168: ...em and resolve the problematic virtual disk s 3 Check Lenovo Support for known service bulletins and Tech tips 4 If problem persists escalate to next level of support FQXSPSR2001I Sensor SensorElementName has deasserted the transition to non recoverable from a less severe state This message is for the use case when an implementation has detected that the Sensor transition to non recoverable from l...

Page 169: ...rap ID CIM Prefix IMM CIM ID 0080 User Action Information only no action is required Service Action Information only no action is required FQXSPSS4002I License key for arg1 added by user arg2 A user installs License Key Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0096 User Action Information only no action is required Service ...

Page 170: ...ction Information only no action is required FQXSPSS4005I Manual Call Home by user arg1 arg2 Manual Call Home by user Severity Info Serviceable No Automatically notify Support Yes Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0135 User Action Information only no action is required Service Action Information only no action is required FQXSPSS4006I Call Home to arg1 failed to complete arg2 ...

Page 171: ... The arg1 setting has been changed to arg2 by user arg3 The setting has been changed by user Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0225 User Action Information only no action is required Service Action Information only no action is required FQXSPSS4009I System enters LXPM maintenance mode The system enters mai...

Page 172: ...Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0033 User Action Complete the following steps until the problem is solved 1 Make sure that the certificate that you are importing is correct 2 Try to import the certificate again Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Check Lenovo support site f...

Page 173: ...IM ID 0085 User Action Information only no action is required Service Action Information only no action is required FQXSPTR4003I Synchronize time setting by user arg1 Mode Sync with server clock A user configured the Date and Time synchronize settings Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0224 User Action Info...

Page 174: ...tion Information only no action is required FQXSPUN0017I Sensor SensorElementName has transitioned to normal state This message is for the use case when an implementation has detected a Sensor transition to the normal state Severity Info Serviceable No Automatically notify Support No Alert Category Warning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0518 User Action Information only no action is ...

Page 175: ...exist please contact local service Service Action Complete the following steps until the problem is solved 1 Follow the action plan associated with the Primary Event FQXSPUN0018J which triggered this Error 2 Escalate to next level of support for complete log analysis 3 Note Possible source of the error are 4 PFR PCH Check pfr_recovery log and Event Log for firmware corruption detected and recovery...

Page 176: ...ntil the error re occurs Consider replacing the last CPU or DIMM that was installed that caused the error 4 Yes If there error problem still exists swap in one of the other DIMMs and or CPUs previously removed in step a Proceed to add HW one piece at a time to identify the bad CPU or DIMM 5 If the problem still exist trained technician only replace compute board 6 If problem persists escalate to n...

Page 177: ... Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0520 User Action Review RAID logs to understand why the drive is on U_BAD state Service Action Review RAID logs to understand why the drive is on U_BAD state FQXSPUN2009I Sensor SensorElementName has deasserted This message is for the use case when an implementation has detected a Sensor has deasserted Severity Info Serviceable No Automatically notify ...

Page 178: ... Warning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0521 User Action Information only no action is required Service Action Information only no action is required FQXSPUN2019I Sensor SensorElementName has transitioned to a less severe state from critical This message is for the use case when an implementation has detected a Sensor transition to less severe from critical Severity Info Serviceable ...

Page 179: ...nsition to non critical from normal Severity Info Serviceable No Automatically notify Support No Alert Category Warning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0521 User Action Information only no action is required Service Action Information only no action is required FQXSPUN2050I The RAID controller in PCI slot arg1 is no longer in critical status This message is for the use case when an im...

Page 180: ...oftware Version Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0446 User Action Reflash or update XCC firmware Service Action Complete the following steps until the problem is solved 1 Review PD Steps 2 Replace system planar 3 If problem persists escalate to next level of support FQXSPUP4000I Please ensure that th...

Page 181: ...This message is for the use case where a user has successfully flashed the firmware component MC Main Application MC Boot ROM BIOS Diagnostics System Power Backplane Remote Expansion Enclosure Power Backplane Integrated System Managem Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0035 User Action Information only no action is re...

Page 182: ...eck XCC BMC primary and backup firmware 2 Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error 3 If problem persists escalate to next level of support FQXSPUP4004I XCC firmware mismatch between nodes servers arg1 and arg2 Please attempt to flash the XCC firmware to the same level on all nodes servers A mismatch of XCC ...

Page 183: ...ers 2 NOTE Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 3 If problem persists collect Service Data log 4 Contact Lenovo Support Service Action Complete the following steps until the problem is solved 1 Review PD Steps a...

Page 184: ...y watchdog WatchdogElementName This message is for the use case when an implementation has detected a Poweroff by Watchdog has occurred Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0372 User Action Information only no action is required Service Action Information only no action is required FQXSPWD0003I Power cycle of s...

Page 185: ...his message is for the use case when an implementation has detected a Watchdog Timer interrupt occurred Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0376 User Action Information only no action is required Service Action Information only no action is required Chapter 2 XClarity Controller events 181 ...

Page 186: ...182 ThinkSystem SR850 V2 System Events Service Guide ...

Page 187: ...ance Error The event is a failure or critical condition that impairs service or an expected function User Action Indicates what actions you should perform to solve the event Perform the steps listed in this section in the order shown until the problem is solved If you cannot solve the problem after performing all steps contact Lenovo Support UEFI events organized by severity The following table li...

Page 188: ...nal FQXSFMA0026I DIMM arg1 Self healing attempt post package repair PPR at Rank arg2 Sub Rank arg3 Bank arg4 Row arg5 on Device arg6 arg7 Informational FQXSFMA0029I The PFA of DIMM arg1 has been deasserted after applying PPR for this DIMM arg2 Informational FQXSFMA0046I DIMM arg1 is disabled because it is Intel Optane PMEM that is not supported on current platform Informational FQXSFPU0020I The UE...

Page 189: ...ller Warning FQXSFDD0005M DRIVER HEALTH PROTOCOL Disconnect Controller Failed Requires Reboot Warning FQXSFDD0006M DRIVER HEALTH PROTOCOL Reports Invalid Health Status Driver Warning FQXSFDD0007G Security Key Lifecycle Manager SKLM IPMI Error Warning FQXSFIO0008M An intra board UPI dynamic link width reduction has been detected on the link between processor arg1 port arg2 and processor arg3 port a...

Page 190: ...EMs could not be auto unlocked because of invalid passphrase Warning FQXSFMA0040K Invalid Intel Optane PMEM configuration detected Please verify PMEM configuration is valid Warning FQXSFMA0041K Near Memory Far Memory ratio 1 arg1 arg2 for Intel Optane PMEM configuration is not in recommended range 1 4 1 16 Warning FQXSFMA0047M SPD CRC checking failed on DIMM arg1 arg2 Warning FQXSFPU0022G The TPM ...

Page 191: ...ister is arg3 Please check error logs for additional downstream device error data Error FQXSFIO0010M An Uncorrectable PCIe Error has Occurred at Bus arg1 Device arg2 Function arg3 The Vendor ID for the device is arg4 and the Device ID is arg5 The Physical slot number is arg6 Error FQXSFIO0011M A PCIe parity error has occurred on Bus arg1 Device arg2 Function arg3 The Vendor ID for the device is ar...

Page 192: ...figuration is valid arg1 Error FQXSFMA0028K Memory Capacity exceeds CPU limit arg1 Error FQXSFMA0032M Intel Optane PMEM arg1 has no remaining spares block Error FQXSFMA0042K Intel Optane PMEM is not supported by processor of this system Error FQXSFMA0046M DIMM arg1 is disabled because it is Intel Optane PMEM that is not supported on current platform Error FQXSFPU0001N An unsupported processor has ...

Page 193: ...T attempts has reached the value configured in F1 setup The system has booted with default UEFI settings User specified settings have been preserved and will be used on subsequent boots unless modified before rebooting Error FQXSFPU0034L The TPM could not be initialized properly Error FQXSFPU0035N A 3 strike timeout has occurred on processor arg1 Error FQXSFPU4056M TPM card is changed need install...

Page 194: ...m persists escalate to next level support FQXSFDD0003I DRIVER HEALTH PROTOCOL Reports Reboot Required Controller Severity Warning User Action Complete the following steps 1 No action required system will reboot at the end of POST 2 Reflash the adapter firmware 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the following steps 1 Review PD Steps ...

Page 195: ...ervice Action Complete the following steps 1 Review PD Steps 2 If problem persists escalate to next level support FQXSFDD0006M DRIVER HEALTH PROTOCOL Reports Invalid Health Status Driver Severity Warning User Action Complete the following steps 1 Reboot the system 2 Reflash the adapter firmware 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the...

Page 196: ...steps 1 This event should be followed by a recent FQXSFIO0005M FQXSFIO0006M event denoting some UPI links failure which caused UPI topology downgrade 2 Solve the event FQXSFIO0005M FQXSFIO0006M at first then this event should be solved automatically 3 If no recent or after fixing FQXSFIO0005M FQXSFIO0006M event this event still persists collect Service Data logs 4 Contact Lenovo Support Service Ac...

Page 197: ...SFIO0006M event this event still persists collect Service Data logs 4 Contact Lenovo Support Service Action Information only no action is required FQXSFIO0006M An inter board UPI failure has been detected on the link between processor arg1 port arg2 and processor arg3 port arg4 Severity Error User Action Complete the following steps 1 Check Lenovo support site for an applicable service bulletin or...

Page 198: ...blem persists escalate to next level support FQXSFIO0008M An intra board UPI dynamic link width reduction has been detected on the link between processor arg1 port arg2 and processor arg3 port arg4 Severity Warning User Action Complete the following steps 1 Reboot the system 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support Service Action Complete the following steps 1 R...

Page 199: ...logs 4 Contact Lenovo Support Service Action Complete the following steps 1 Verify PD Steps 2 Rremove the adapter and confirm that the system reboots successfully without an adapter replace PCIe adapter 3 If problem persists escalate to next level support FQXSFIO0011M A PCIe parity error has occurred on Bus arg1 Device arg2 Function arg3 The Vendor ID for the device is arg4 and the Device ID is ar...

Page 200: ...calate to next level support FQXSFIO0013I The device found at Bus arg1 Device arg2 Function arg3 could not be configured due to resource constraints The Vendor ID for the device is arg4 and the Device ID is arg5 The physical slot number is arg6 Severity Warning User Action Complete the following steps 1 If this PCIe device and or any attached cables were recently installed moved serviced or upgrad...

Page 201: ...PCIe Gen1 Gen2 Gen3 Speed Selection or the OneCLI utility 4 If the problem persists collect Service Data logs 5 Contact Lenovo Support Service Action Complete the following steps 1 Check the log for a separate error related to an associatedPCIe device and resolve that error 2 If the problem persists move the affected adapter to a different slot If a slot is not available or error recurs replace th...

Page 202: ...mode Severity Info User Action Information only no action is required Service Action Information only no action is required FQXSFIO0019J PCIe Resource Conflict arg1 Severity Error User Action Complete the following steps 1 If this PCIe device and or any attached cables were recently installed moved serviced or upgraded reseat the adapter and any attached cables 2 Move the adapter to a different sy...

Page 203: ...this device might be impacted 4 If the problem persists collect Service Data logs 5 Contact Lenovo Support Service Action Complete the following steps 1 Check the log for a separate error related to an associated PCIe device and resolve that error 2 Perform PD on PCIe error by moving the adapter to a different slot If error follows the adapter replace it 3 Inspect processor socket If socket is dam...

Page 204: ...If the problem persists collect Service Data logs 5 Contact Lenovo Support Service Action Complete the following steps 1 Check the log for a separate error related to an associated PCIe device and resolve that error 2 Perform PD on PCIe error by moving the adapter to a different slot If error follows the adapter replace it 3 Inspect processor socket If socket is damaged replace the system board 4 ...

Page 205: ... the affected DIMM Note The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem 2 Boot to F1 setup and enable the DIMM For AMD do not need to enable DIMM in Setup Reboot the system 3 Update UEFI firmware to the latest version 4 If the problem persists collect Service Data logs 5 Contact Lenovo Support Service Action ...

Page 206: ...ial Number in the FFDC event log 4 If problem persists replace system board 5 If problem persists escalate to next level support FQXSFMA0003K A memory mismatch has been detected Please verify that the memory configuration is valid arg1 Severity Error User Action Complete the following steps 1 Boot to uEFI F1 screen and check if any memory DIMM is disabled Memory could be disabled due to previous u...

Page 207: ...mory is present within the system but could not be configured Please verify that the memory configuration is valid arg1 Severity Error User Action Complete the following steps 1 Ensure one or more DIMMs are installed in the server 2 Resolve existing memory errors if they are present 3 If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit verify that all DIMM connector...

Page 208: ...ity Info User Action Complete the following steps 1 If this information event is logged in the XCC event log the server does not have qualified memory installed 2 The memory installed may not be covered under warranty 3 Without qualified memory speeds supported above industry standards will not be enabled 4 Please contact your Local Sales Representative or Authorized Business Partner to order qual...

Page 209: ...ling DIMMs then follow the debug path to address the DIMM issue 3 If problem persists escalate to next level support FQXSFMA0009I Invalid memory configuration for Mirror Mode has been recovered arg1 Severity Info User Action Information only no action is required Service Action Information only no action is required FQXSFMA0009K Invalid memory configuration for Mirror Mode Please correct memory co...

Page 210: ... are non functional adddress that first 2 Make sure that the DIMM connectors are correctly populated for sparing mode according to the service information for this product 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the following steps 1 Verify PD steps 2 If there are failing DIMMs then follow the debug path to address the DIMM issue 3 If pr...

Page 211: ...this memory error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the following steps 1 Verify PD steps 2 Replace the DIMM identified by LightPath and or event log entry if V20 is NOT appended to the DIMM Serial Number in the FFDC event log 3 Replace system board 4 If needed replace processor 5 If problem persists escalate to next level support ...

Page 212: ...following steps 1 Verify PD steps 2 Replace the DIMM identified by LightPath and or event log entry if V20 is NOT appended to the DIMM Serial Number in the FFDC event log 3 Replace system board 4 If needed replace processor 5 If problem persists escalate to next level support FQXSFMA0023M Error has occurred in NVDIMM flash NVDIMM backup restore may not operate correctly arg1 Severity Error User Ac...

Page 213: ... error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the following steps 1 Review PD Steps 2 Replace the BBU identified by LightPath and or event log entry 3 If problem persists replace system board 4 If problem persists escalate to next level support FQXSFMA0025M NVDIMM Supercap has been disconnected NVDIMM will lose its backup ability until ...

Page 214: ...y other errors or actions could cause this event 2 Ensure that the DIMM are populated in the correct sequence according to the service information for this product 3 If DIMMs are present and properly installed check for any lit DIMM connector error LEDs and if found reseat those DIMMs then check logs for memory diagnostic codes 4 Reset UEFI to default settings 5 If problem persists update UEFI fir...

Page 215: ...ity Error User Action Complete the following steps 1 Remove AC power from the system 2 Modify memory configuration to ensure the memory capacity does not exceed the processor part number limit 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the following steps 1 Verify PD steps 2 If DIMM connector is damaged replace system board 3 If damage is f...

Page 216: ...M arg2 Severity Info User Action Information only no action is required Service Action Information only no action is required FQXSFMA0030K Intel Optane PMEM arg1 Percentage Remaining is less than arg2 and still functioning Severity Warning User Action Complete the following steps 1 Check the current Intel Optane PMEM DIMM health status in one of the following ways 2 Back up data Service Action Thi...

Page 217: ...t terms parts beyond their warranty terms and or parts that have reached their maximum usage limitations do not qualify for warranty service Service Action Complete the following steps 1 Review PD steps 2 Check if the PMEM meets warranty terms FQXSFMA0033M Intel Optane PMEM persistent memory interleave set has arg1 PMEMs DIMM arg2 arg3 DIMMs location is not correct Severity Warning User Action Com...

Page 218: ... steps 1 Collect XCC Service Data 2 Power off system 3 The following error message FQXSFMA0036M logs will provide the details which PMEMs are missing 4 Find all missing PMEMs of error message FQXSFMA0036M logs and install them in the correct location 5 If an error occurs follow steps 1 and 4 to get details on new error message 6 If the problem persists collect Service Data logs 7 Contact Lenovo Su...

Page 219: ...form or backup the persistent region data and delete namespace disable security security erase follow PMEM guide to create new goal if the target installed system support PMEM 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the following steps 1 Verify PD steps 2 Check system log for related DIMM failures and replace those DIMMs 3 If problem per...

Page 220: ...If the user has lost the passphrase see Tech Tip HT508421 HOW TO SECURE ERASE INTEL OPTANE PMEM WHEN A PASSPHRASE IS LOST ON THINKSYSTEM 3 If problem persists escalate to next level support FQXSFMA0040K Invalid Intel Optane PMEM configuration detected Please verify PMEM configuration is valid Severity Warning User Action Complete the following steps 1 Check system spec and follow the rules for pop...

Page 221: ...memory configuration rules are being followed 2 If problem persists escalate to next level of support FQXSFMA0046I DIMM arg1 is disabled because it is Intel Optane PMEM that is not supported on current platform Severity Info User Action Complete the following steps 1 Power off the system 2 Reconfig the Intel Optane PMEM 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support S...

Page 222: ...or User Action Complete the following steps 1 Check Lenovo support site for a firmware update required for this processor and install that update if applicable 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support Service Action Complete the following steps 1 Verify PD steps 2 Verify that this is not a system limitation 3 Replace system board if the CPU socket is damaged 4 I...

Page 223: ...plete the following steps 1 This message could occur with messages about other Processor configuration problems Resolve those messages first 2 If the problem persists ensure that matching processors are installed i e matching option part numbers etc 3 Verify that the Processor s are installed in the correct sockets according to the service information for this product If not correct that problem 4...

Page 224: ...e that matching Processors are installed in the correct Processor sockets 2 Check Lenovo support site for an applicable service bulletin that applies to this Processor error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the following steps 1 Verify PD steps 2 Replace system board if the CPU socket is damaged 3 If there are multiple processors ...

Page 225: ... Complete the following steps 1 Verify PD steps 2 Replace system board if the CPU socket is damaged 3 If problem persists escalate to next level support FQXSFPU0008K A core speed mismatch has been detected for one or more processors Severity Error User Action Complete the following steps 1 Verify that matching processors are installed in the correct processor sockets Correct any mismatch issues fo...

Page 226: ...r User Action Complete the following steps 1 Verify that matching processors are installed in the correct processor sockets Correct any mismatch found 2 Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the following steps 1 Ver...

Page 227: ...if the CPU socket is damaged 3 If problem persists escalate to next level support FQXSFPU0013K A processor model mismatch has been detected for one or more processors Severity Error User Action Complete the following steps 1 Verify that matching processors are installed in the correct processor sockets Correct any mismatch found 2 Check the Lenovo support site for an applicable service bulletin or...

Page 228: ...lowing steps 1 Verify that matching processors are installed in the correct processor sockets Correct any mismatch found 2 Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the following steps 1 Review PD Steps 2 If there are mu...

Page 229: ...Lenovo Support Service Action Complete the following steps 1 Review PD Steps 2 Update UEFI firmware to the latest level 3 If problem persists replace the processor 4 If problem persists escalate to next level support FQXSFPU0018N CATERR IERR has asserted on processor arg1 Severity Error User Action Complete the following steps 1 Check Lenovo support site for an applicable service bulletin or UEFI ...

Page 230: ...le signature is invalid Severity Info User Action Complete the following steps 1 Reboot the system Reflash UEFI image 2 If error does not persist no additional recovery action is required 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the following steps 1 Verify PD steps 2 If the error persists or boot is unsuccessful replace the standard I O ...

Page 231: ...horized image into DB Authorized Signature Database b Enroll the unauthorized UEFI Image assert the Physical Presence and then change Secure Boot Policy to Custom Policy in Setup System Settings Security Security Boot Configuration Security Boot Policy then enter into Security Boot Custom Policy Menu press the Enroll Efi Image button select the unauthorized UEFI Image in the popup box NOTE There r...

Page 232: ...have been preserved and will be used on subsequent boots unless modified before rebooting Severity Error User Action Complete the following steps 1 Original UEFI settings are still present If customer desires to continue using the original settings select Save Settings 2 If User did not intentionally trigger the reboots check logs for probable cause For example if there is a battery fault event fo...

Page 233: ...alate to next level support FQXSFPU0034L The TPM could not be initialized properly Severity Error User Action Complete the following steps 1 Reboot the system Reflash UEFI image 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support Service Action Complete the following steps 1 Verify PD steps 2 If the error persists replace system board or the standard I O book if applicable...

Page 234: ...4I TPM Firmware recovery is finished rebooting system to take effect Severity Info User Action Information only no action is required Service Action Information only no action is required FQXSFPU4035M TPM Firmware recovery failed TPM chip may be damaged Severity Warning User Action Complete the following steps 1 Reboot the system 2 If the error recurs TPM related features will not work 3 If the pr...

Page 235: ...nar or TCM card 3 If problem persists escalate to next level support FQXSFPU4041I TPM Firmware update is in progress Please DO NOT power off or reset system Severity Info User Action Information only no action is required Service Action Information only no action is required FQXSFPU4042I TPM Firmware update is finished rebooting system to take effect Severity Info User Action Information only no a...

Page 236: ... is required Service Action Information only no action is required FQXSFPU4047I TPM Firmware will be updated from TPM2 0 to TPM1 2 Severity Info User Action Information only no action is required Service Action Information only no action is required FQXSFPU4049I TPM Firmware update successful Severity Info User Action Information only no action is required Service Action Information only no action...

Page 237: ...Warning User Action Complete the following steps 1 Reboot the system 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support Service Action Complete the following steps 1 Reviewe PD Steps 2 Refer to the System Product Guide for instructions how to lock TPM configuration 3 If problem persists escalate to next level support FQXSFPU4053G System TPM_POLICY does not match the plana...

Page 238: ...th the system Severity Error User Action Complete the following steps 1 Re install the original TPM card that shipped with the system 2 Reboot the system 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the following steps 1 Review PD steps 2 If the error persists replace system board or the standard I O book if applicable 3 If problem persists e...

Page 239: ...m Disable to Enable using OneCLI tool 2 Reboot the system into OS Service Action Information only no action is required FQXSFPU4060I Skipped freezing lock of AHCI attached SATA drives Severity Info User Action Information only no action is required Service Action Information only no action is required FQXSFPU4061I Restored default locking behavior of AHCI attached SATA drives Severity Info User Ac...

Page 240: ...e Action Information only no action is required FQXSFPU4083I Host Admin password has been cleared Severity Info User Action Information only no action is required Service Action Information only no action is required FQXSFPU4084I Host boot order has been changed Severity Info User Action Information only no action is required Service Action Information only no action is required FQXSFPU4085I Host ...

Page 241: ...ace CMOS Battery 3 If problem persists Repalce system planar 4 If problem persists escalate to next level support FQXSFSM0002N Boot Permission denied by Management Module System Halted Severity Warning User Action Complete the following steps 1 Check XCC logs 2 Review power policies and system configuration settings in the XCC GUI 3 If the problem persists collect Service Data logs 4 Contact Lenov...

Page 242: ...heck Lenovo support site for an applicable service bulletin or firmware update that applies to this error 4 Reflash XCC Firmware 5 If the problem persists collect Service Data logs 6 Contact Lenovo Support Service Action Complete the following steps 1 Reviewe PD Steps 2 Replace system board 3 If problem persists escalate to next level support FQXSFSM0007I The XCC System Event log SEL is full Sever...

Page 243: ...a follow up recovery event log means GTP corruption has been recovered successfully then ignore this event message and do not perform the remaining steps 3 Back up the data disk 4 Press F1 Setup SystemSettings Recovery Disk GPT Recovery and set to Automatic 5 Save settings and restart the system 6 Boot to F1 setup system automatically tries to recover the GPT during the POST 7 Restart the system 8...

Page 244: ...R0001L An invalid date and time have been detected Severity Warning User Action Complete the following steps 1 Check the XCC event logs This event should immediately precede an FQXSFPW0001L error Resolve that event or any other battery related errors 2 Use F1 Setup to reset date and time 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support Service Action Complete the follow...

Page 245: ...r an expected function User Action Indicates what actions you should perform to solve the event Perform the steps listed in this section in the order shown until the problem is solved If you cannot solve the problem after performing all steps contact Lenovo Support LXPM events organized by severity The following table lists all LXPM events organized by severity Information Error and Warning Table ...

Page 246: ...FQXPMUP0103I Start to update linux driver Informational FQXPMUP0104I Start to update UEFI Informational FQXPMUP0105I Start to update BMC Informational FQXPMUP0106I Successfully updated the firmware Informational FQXPMVD0003I Update VPD data successfully Informational FQXPMCL0001K Bootx64 efi is not found Failed to Boot OS Warning FQXPMCL0002K Failed to read Deployment Manager Signature from USB Wa...

Page 247: ...mum level of UEFI Warning FQXPMUP0004K Unable to obtain the installed version of UEFI Warning FQXPMUP0005K Unable to obtain the installed version of BMC Warning FQXPMUP0006K Unable to obtain the installed version of LXPM Warning FQXPMUP0007K Unable to obtain the installed version of linux driver Warning FQXPMUP0008K Unable to obtain the installed version of windows driver Warning FQXPMVD0001H Fail...

Page 248: ...orted by uEFI while LXPM send command to test hard drive Error FQXPMUP0201M BMC communication failed EMMC2USB mount failure Failed to update the firmware Error FQXPMUP0202M Transfer the update package error Failed to update the firmware Error FQXPMUP0203M BMC communication failed EMMC2USB unmount failure Failed to update the firmware Error FQXPMUP0204M BMC communication failed Execute the update c...

Page 249: ...AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 6 If the problem persists please contact technical support Service Action 1 Review PD Steps 2 Download the update package for LXPM UEFI XCC and apply it using onecli or XCC WEB 3 Install OS using manual method 4 If problem per...

Page 250: ...power is restored power on the host system 5 If the problem persists please contact technical support Service Action 1 Review PD Steps 2 Download the update package for LXPM UEFI XCC and apply it using onecli or XCC WEB 3 Install OS using manual method 4 If problem persists escalate to next level of support FQXPMCL0005I Start to install OS Severity Info User Action Information only no action is re...

Page 251: ...retry the export of the RAID configuration 6 If the problem persists please contact technical support Service Action 1 Review PD Steps 2 Verify connection to storage 3 Verify the RAID card firmware 4 Replace the RAID card 5 If problem persists escalate to next level of support FQXPMCL0007I Import raid config successfully Severity Info User Action Information only no action is required Service Acti...

Page 252: ...verity Info User Action Information only no action is required Service Action n a FQXPMCL0008K Failed to export uefi settings Severity Warning User Action 1 Ensure proper connection to USB network drive and retry to export uEFI setting 2 Reboot and try the uEFI setting export again 3 Reflash UEFI firmware 4 If the problem persists please contact technical support Service Action 1 Review PD Steps 2...

Page 253: ...lly Severity Info User Action Information only no action is required Service Action n a FQXPMCL0010K Failed to export bmc settings Severity Warning User Action 1 Restart BMC via supported method and reboot the system 2 Perform AC reset Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 3 Retry the expor...

Page 254: ...cate LXPM firmware image Severity Error User Action 1 Restart BMC via supported method and reboot the system 2 Reflash the LXPM 3 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 4 If the problem persists please contact technical support Service Action 1 Review PD St...

Page 255: ...pported method and reboot the system 2 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 3 If the problem persists please contact technical support Service Action 1 Review PD Steps 2 Load the XCC settings to defaults 3 Reflash XCC firmware 4 Reflash entire EMMC with o...

Page 256: ...ity Error User Action 1 Restart BMC via supported method and reboot the system 2 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 3 Reflash the LXPM 4 If the problem persists please contact technical support Service Action 1 Review PD Steps 2 Load the XCC settings to...

Page 257: ...nabled for the hard disk drives if yes disable that and retry the operation 3 Ensure device firmware is at the latest level 4 Restart the system and retry the operation again 5 If the problem persists contact technical support Service Action 1 Review PD Steps 2 Remove the failed drives 3 If problem persists escalate to next level of support FQXPMER0004I Internal storage drives erased successfully ...

Page 258: ...n 1 Restart BMC via supported method and reboot the system 2 Retry this operation again 3 If the problem persists contact technical support Service Action 1 Review PD Steps 2 Try to load the UEFI factory default settings from the UEFI Setup Utility 3 If problem persists escalate to next level of support FQXPMER0006I UEFI factory default settings loaded successfully Severity Info User Action Inform...

Page 259: ...ce Action n a FQXPMNM0001G Failed to set new BMC network parameters Severity Warning User Action 1 Ensure input parameters are valid 2 Wait for one minute and retry the setting 3 Restart BMC via supported method and reboot the system 4 Retry the setting change 5 Use UEFI setup to change parameters optional Service Action 1 Review PD Steps 2 Verify XCC status 3 If problem persists escalate to next ...

Page 260: ... Restart BMC via supported method and reboot the system 3 If the problem persists reflash BMC firmware 4 Retry OS deployment 5 If the problem persists perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 6 If the problem persists please contact technical support Service ...

Page 261: ...set after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 6 If the problem persists please contact technical support Service Action 1 Download the update package for LXPM UEFI XCC and apply it using onecli or XCC WEB 2 Install OS using manual method 3 If problem persists escalate to next level of support FQXPMOS0005K BMC communication ...

Page 262: ...oad the update package for LXPM UEFI XCC and apply it using onecli or XCC WEB 3 Install OS using manual method 4 If problem persists escalate to next level of support FQXPMOS0007K Failed to read License RTF file Severity Warning User Action 1 Restart BMC via supported method and reboot the system 2 If the problem persists reflash BMC firmware 3 Use another OS media USB DVD or USB key 4 Retry OS de...

Page 263: ... If problem persists escalate to next level of support FQXPMOS0009K Current System Boot Mode is Legacy LXPM OS installation only support UEFI Mode Severity Warning User Action 1 Change boot mode to UEFI mode 2 Retry OS deployment Service Action n a FQXPMOS0028I arg1 OS installed Severity Info User Action Information only no action is required Service Action n a FQXPMSD0001M HDD Test was interrupte...

Page 264: ...next level of support FQXPMSD0003M self test completed having a test element that failed and the test element that failed is not known Severity Error User Action 1 Remove A C from the server and reseat all drives backplanes RAID adapters expanders if any and cables 2 Ensure device firmware is at the latest level 3 Retry the test 4 If the problem persists please contact technical support Service Ac...

Page 265: ...he problem persists please contact technical support Service Action 1 Review PD Steps 2 Verify HDD firmware 3 Replace the hard drive 4 If problem persists escalate to next level of support FQXPMSD0006M self test completed having the read element of the test failed Severity Error User Action 1 Remove A C from the server and reseat all drives backplanes RAID adapters expanders if any and cables 2 En...

Page 266: ...T tool on OS which is open source tool and could be downloaded from website to check hard drive status 3 If the problem persists please contact technical support Service Action 1 Review PD Steps 2 Verify HDD firmware 3 Replace the hard drive 4 If problem persists escalate to next level of support FQXPMSD0009M Device error is occurred when LXPM send command to test hard drive Severity Error User Ac...

Page 267: ...ase check hard drive specification to see if the hard drive support ATA self test feature 2 If the problem persists please contact technical support Service Action 1 Review PD Steps 2 Verify HDD firmware 3 Replace the hard drive 4 If problem persists escalate to next level of support FQXPMSR0001K Found unsupported RAID adapter Severity Warning User Action 1 Check the following Lenovo support site ...

Page 268: ...ssfully Severity Info User Action Information only no action is required Service Action n a FQXPMSR0021L Failed to create new virtual disk Severity Warning User Action 1 Ensure LXPM and RAID adapter firmware are at the latest levels 2 Ensure the state of RAID adapter and disk drives are both healty 3 Verify proper physical connection of the disk drive SAS expander if applicable and RAID adapter 4 ...

Page 269: ...sk 5 If the problem persists please contact technical support Service Action 1 Review PD Steps 2 Enter RAID HII to check the controller status 3 Replace the hard drives 4 Replace the RAID adapter 5 If problem persists escalate to next level of support FQXPMSR0032I Removed existing virtual disk successfully Severity Info User Action Information only no action is required Service Action n a FQXPMUP0...

Page 270: ...nable to obtain the minimum level of UEFI Severity Warning User Action 1 Restart BMC via supported method and reboot the system 2 Reflash BMC firmware 3 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 4 If the problem persists please contact technical support Servic...

Page 271: ... the host system 4 If the problem persists please contact technical support Service Action 1 Review PD Steps 2 Redownload the update package for LXPM UEFI XCC and apply it using onecli or XCC WEB 3 Update with an offline image 4 If problem persists escalate to next level of support FQXPMUP0006K Unable to obtain the installed version of LXPM Severity Warning User Action 1 Restart BMC via supported ...

Page 272: ...tain the installed version of windows driver Severity Warning User Action 1 Restart BMC via supported method and reboot the system 2 Reflash BMC firmware 3 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 4 If the problem persists please contact technical support Ser...

Page 273: ...formation only no action is required Service Action n a FQXPMUP0105I Start to update BMC Severity Info User Action Information only no action is required Service Action n a FQXPMUP0106I Successfully updated the firmware Severity Info User Action Information only no action is required Service Action n a FQXPMUP0201M BMC communication failed EMMC2USB mount failure Failed to update the firmware Sever...

Page 274: ... update package is not corrupt undamaged and then retry the update 2 Ensure proper connection to USB network drive and retry the update 3 Restart BMC via supported method and BMC setting via uEFI setup or Restart Management Controller in BMC web UI Then reboot the system 4 If the problem persists reflash the BMC firmware 5 If the problem persists perform AC reset or virtual reseat Note When perfor...

Page 275: ...ring off AC wait several seconds before powering on AC After AC power is restored power on the host system 4 If the problem persists try a different Lenovo tool to perform the update eg XClarity Administrator XClarity Controller or XClarity Essential OneCLI 5 If the problem persists please contact technical support Service Action 1 Review PD Steps 2 Redownload the update package for LXPM UEFI XCC ...

Page 276: ... please contact technical support Service Action 1 Review PD Steps 2 Redownload the update package for LXPM UEFI XCC and reapply it using onecli or XCC WEB GUI 3 If problem persists escalate to next level of support FQXPMUP0207M The update package is invalid Failed to update the firmware Severity Error User Action 1 Ensure the update package is not corrupt and retry the update 2 Ensure proper conn...

Page 277: ...d apply it using onecli or XCC WEB 3 Remove CMOS battery for 30 seconds to clear memory contents and reinsert the battery 4 If problem persists escalate to next level of support FQXPMVD0001H Failed to get VPD data Severity Warning User Action 1 Press Back button and press Update VPD button again 2 Perform AC reset or virtual reseat if step 1 failed Note When performing AC reset after powering off ...

Page 278: ...ng User Action 1 Press Back button and press Update VPD button again 2 Perform AC reset or virtual reseat if step 1 failed Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 3 If the problem persists please contact technical support Service Action 1 Review PD Steps 2 Verify TPM TCM status in UEFI setup ...

Page 279: ...Service Action 1 Review PD Steps 2 Verify TPM TCM status in UEFI setup 3 If problem persists escalate to next level of support Chapter 4 XClarity Provisioning Manager events 275 ...

Page 280: ...276 ThinkSystem SR850 V2 System Events Service Guide ...

Page 281: ...tion for your ThinkSystem products at the following location http thinksystem lenovofiles com help index jsp You can take these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system and any optional devices are turned on Check for updated software firmware and operating system device drivers for your L...

Page 282: ...ew diagnostic to collect new data Lenovo XClarity Controller You can use the Lenovo XClarity Controller web interface or the CLI to collect service data for the server The file can be saved and sent to Lenovo Support For more information about using the web interface to collect service data see http sysmgt lenovofiles com help topic com lenovo systems management xcc doc NN1ia_c_ servicesandsupport...

Page 283: ...t to obtain help for your issue You can receive hardware service through a Lenovo Authorized Service Provider To locate a service provider authorized by Lenovo to provide warranty service go to https datacentersupport lenovo com serviceprovider and use filter searching for different countries For Lenovo support telephone numbers see https datacentersupport lenovo com supportphonelist for your regi...

Page 284: ...280 ThinkSystem SR850 V2 System Events Service Guide ...

Page 285: ...ntroller 3 events UEFI 183 241 G Getting help 277 H hardware service and support telephone numbers 279 help 277 L Lenovo XClarity Controller error messages 3 Lenovo XClarity Controller events 3 S service and support before you call 277 hardware 279 software 279 service data 278 software service and support telephone numbers 279 support web page custom 277 T telephone numbers 279 U UEFI error messa...

Page 286: ...282 ThinkSystem SR850 V2 System Events Service Guide ...

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