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Enteral Feeding Pump
English
English
Section XI — Customer Service
The circuitry of the KANGAROO ePump enteral feeding pump is not customer serviceable. In particular, electronic
assembly rework by non-authorized KANGAROO ePump enteral feeding pump technicians will likely affect accuracy.
Certain replacement items, as listed in Section XIII - Service Part Numbers, are available from the service centers listed
below.
All service personnel must be properly trained and qualified with operation of the KANGAROO ePump enteral feeding
pump. Improper service may impair operation of the pump.
Return for Repair
1. Call Customer Service for an Authorized Return Number and shipping instructions, using the appropriate phone
number below:
2. Pack the instrument carefully and ship the insured parcel to:
United States
Tyco Healthcare Group LP
98.6 Faichney Drive
Watertown, NY 13601
1-800-448-0190 or (315) 788-5246
U.K. Service Center (
Outside of U.S. and Canada
)
Tyco Healthcare Group LP
20 Garryduff Road
Ballymoney, BT53 7AP
+44-28276-61719
Section XII — Maintenance
For general maintenance issues not discussed below, contact Customer Service (Section XI).
WARNING:
Do not open the main housing, as there are no user-serviceable parts inside. Opening of device may affect
function of device and voids the warranty.
The following maintenance items/parts can be replaced by the customer on the KANGAROO ePump enteral feeding
pump. See Section XIII for Service Part Numbers and Section XI for contacting Customer Service.
Side Door enclosing Pump Set Loading area
To replace the Side Door, see Figure 32 and do the following:
1. Place top Door Hinge onto the Top Hinge Pin.
2. Carefully press down on the bottom of the door to spread the
door hinges apart.
3. Place the bottom Door Hinge onto the Bottom Hinge Pin.
Canada
Tyco Healthcare Canada
7300 Trans-Canada
Pointe-Claire, Québec, Canada, H9R 1C7
1-877-664-8926 or (514) 698-1220
Top
Hinge
Pin
Top Door
Hinge
Lower Door
Hinge
Lower Hinge
Pin
Figure 32. Blue Door Replacement.
© 2005 Tyco Healthcare Group LP
