8 Troubleshooting
8
Troubleshooting
Problem
Possible cause
Solution
Image is not transferred to the
workstation.
Local network connection is
disrupted, which causes loss of
data.
The device stores the latest
image until a confirmation of
a successful transfer to the
workstation is received. Re-
establish the local network
connection and the image data
is transferred automatically. Do
not power the device off or the
image will be erased.
Device does not move up or
down or movement stutters
when the patient positioning
panel is used.
• Patient positioning panel
does not recognize the finger
movement.
• Up/down slider is on safe
mode.
• Mechanical safety device
on the driving motor has
activated.
• Patient positioning panel not
working.
1.
Use the patient positioning
panel with a larger area of
the finger or use 2 fingers
side by side.
2.
Clean the patient
positioning panel and wait
for the safe mode to clear
out.
3.
Contact service.
No connection to the device.
• The device is not powered
on.
• Problem with the local area
network.
• Check the device
configuration.
1.
Power the device on.
2.
Check the Ethernet
cable connections on the
workstation and the device.
3.
Restart the device and the
workstation.
Device shows error message
about disabled modalities.
Device has detected an
issue with one or more of its
functions and has disabled
their use. After the next device
boot the faulty functions are
removed from the GUI.
Contact service. The device
can be used normally with
the enabled functions in the
meantime.
Calibration and QC program
date- and timestamps are
incorrect.
The device receives the system
time from the network it is
connected to during start-up.
If the time stamps in the
Calibration and Quality control
menus are incorrect, the system
time has not been received
correctly.
1.
Restart the device and
redo a calibration or QC
program to check if the
device receives the time
correctly.
2.
Check that the system time
is correct on the acquisition
workstation, or any other
computer that may operate
as network time server in
the local network.
3.
Check that the acquisition
workstation has UDP port
123 opened in the firewall
and the NetTime service
installed and running.
ORTHOPANTOMOGRAPH
™
OP 3D
85
