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KaVo ORTHOPANTOMOGRAPH OP 3D Pro Service Manual Download Page 156

7 Error codes and troubleshooting

148

  

7.4.40

GUI Error 103 External GUI not 

connected

7.4.41

GUI Error 104 Failed to validate 

calibration data

CAUSE A

Device not connected to the PC.

SOLUTION A

Check  that  ethernet  cable  is  connected  between

the  device  and  PC.  If  ethernet  cable  is  properly

plugged  check  the  ethernet  configuration  that  IP,

Subnet  mask  and  Gateway  are  correctly  config-

ured.

CAUSE A

Calibration data corrupted.

SOLUTION A

Redo all the calibrations.

Summary of Contents for ORTHOPANTOMOGRAPH OP 3D Pro

Page 1: ...ORTHOPANTOMOGRAPH OP 3D Pro 3D Dental X ray System Service Manual ENGLISH 216508 rev 1 0 805 5127...

Page 2: ......

Page 3: ...the copyright laws the documentation may not be copied photocopied reproduced translated or reduced to any electronic medium or machine readable form in whole or part without the prior written permiss...

Page 4: ......

Page 5: ...top switch 22 3 Electrical description 25 3 1 Circuit boards 25 3 2 Electrical component location 27 3 3 List of circuit boards and electric devices 30 3 4 Schematic diagrams 33 3 5 Circuit board desc...

Page 6: ...3D imaging chain 99 5 12 2 Panoramic imaging chain 100 5 12 3 Cephalometric imaging chain 101 5 12 4 Exposure control 102 5 12 5 Exposure warning light 103 6 The s2terminal and service functions 105...

Page 7: ...40 7 4 29 Error 44 Mirror door open 140 7 4 30 Error 45 No X rays detected on cephalostat sensor 140 7 4 31 Error 46 Emergency stop button is pressed 141 7 4 32 Error 47 Button stuck 142 7 4 33 Error...

Page 8: ...ognized164 7 6 5 2 Image is messy 165 7 6 5 3 Image is too dark or light165 7 6 6 CEPH imaging 165 7 6 6 1 CEPH sensor is not recognized165 7 6 6 2 Image is messy165 7 6 6 3 Image is too dark or light...

Page 9: ...edures Panoramic Standard panoramic Pediatric panoramic Wide arch panoramic Bitewing TMJ posterior anterior PA projection TMJ lateral projection axially corrected Ortho TMJ axial corrected lateral pro...

Page 10: ...for the reconstruction of a 3D view The unit is also intended for carpus imaging in assisting cephalometric analyses Not in USA CAUTION USA only Federal law restricts this device to sale by or on the...

Page 11: ...V Field Of View The cylindrical 3D volume that is reconstructed by the system ROI Region Of Interest The anatomical area or region of the patient that you are interested to examine FH Frankfort Horizo...

Page 12: ...ufacturer when repairing the device or replacing parts Warning Radiation Safety Before servicing the unit familiarize yourself with local and national radiation safety standards and requirements relat...

Page 13: ...uch it with your bare hands The installer must ensure that The fixing screws are suitable for the wall material The wall for fixing the unit is strong enough for attaching the unit It must withstand l...

Page 14: ...ors or components When examining and checking circuit boards use an elasti cated wrist wrap which is connected to a ground point through a 1 Mohm current limiting cable For a ground point use water pi...

Page 15: ...he PC Ethernet switch to which the unit is connected should be approved appropriately e g EN 60950 IEC 60950 UL 60950 After installation check that the IEC 60601 1 leakage current levels are not excee...

Page 16: ...s radiological assessment the imaging should be done using conventional medical CT or MR rather than 3D imaging using Cone Beam technology Cone beam computed tomography images are not adequate for th...

Page 17: ...t has at least the following parts that should be regarded as non environmental friendly waste products Tubehead Pb oil Collimator Pb All electronic circuits electronic boards inside Sensor covers EMC...

Page 18: ...1 Introduction 10...

Page 19: ...conform to all the unit and dental imaging software requirements 1 Column 2 Carriage 3 Main support 4 Rotating unit 5 On off switch rear of carriage and main fuses 6 Tubehead assembly 7 Touch screen d...

Page 20: ...2 Unit description 12 1 Sensor holder panoramic units without 3D option 2 Panoramic sensor 1 3D sensor units with 3D option 2 Panoramic sensor...

Page 21: ...ontal FH light Horizontal light top of 130 mm high FOV Medium Panel 3D option only 3 Image layer light 4 Cephalometric FH light 5 TMJ light 6 Horizontal light top of 78 mm high FOV 7 Horizontal light...

Page 22: ...2 Unit description 14 Panoramic lights 1 Midsagittal light 2 FH light 1 Image layer 2 TMJ light...

Page 23: ...2 Unit description 15 Cephalometric lights optional 1 FH light 3D lights optional NOTICE Appropriate lights are turned automatically on based on selected FOV 1 Midsagittal light...

Page 24: ...Horizontal light top of FOV NOTICE With Medium Panel 3D option Optional 130 mm height is indicated with Frankfort horizontal FH light Move FH light to 130 mm position locked in up position 3 Horizont...

Page 25: ...art position 6 Chin support UP 7 Chin support DOWN 8 Move the image layer anterior before exposure 3 mm with sinus program 10 mm 9 Normal occlusion reset position 10 Move the image layer posterior bef...

Page 26: ...ption 18 2 4 Main control panel 1 Modality imaging program section 2 Status of the unit 3 Settings 4 End examination 5 Automatic Dose Control 6 Manual mode 7 Test mode 8 Patient size selection 9 Expos...

Page 27: ...fuse holder 3 Laser class 1 warning label IEC 60825 1 2007 4 Ethernet label 5 Sensors 6 Primary collimator label 7 Secondary cephalostat collimator label 8 Tubehead label on the tubehead and on the tu...

Page 28: ...2 Unit description 20 2 6 Unit movements Panoramic unit movements R C J D...

Page 29: ...ption 21 Cephalometric unit movements 2 7 Finger guards If finger guards are installed incorrectly during the service unit may get stuck in some extreme positions in N movements Correct installing of...

Page 30: ...es of the unit an emergency stop switches are located near the handles and on the cephalostat unit so that the patient can easily reach them If the emergency stop switch is pressed during an exposure...

Page 31: ...2 Unit description 23...

Page 32: ...2 Unit description 24...

Page 33: ...d It communicates via the internal Ethernet Logic boards Three logic boards R3220 CPU Additional one in ceph R3300 IO1 R3400 IO2 Power boards Three low voltage boards EG400 Panel power supply R5300 Pa...

Page 34: ...AC Power distribution board EA300 Connector board EC100 ED100 Panorama sensor connector boards EE200 ED200 Cephalostat sensor connector boards Seven stepper drive modules two more with cephalostat opt...

Page 35: ...10 EG400 R3220 EG100 R5100 EB100 EG100 EG100 Switch R3300 R3400 Laser Laser R5300 MPQ 200D PBM200 PSU Transformer GUI PC EA200 microsw R5100 R5100 Mains filter EA100 EG200 EG100 R5100 R5100 R5100 Main...

Page 36: ...EA100 EG200 EG100 R5100 R5100 R5100 Mains switch fuses EG100 X ray PSU filter Laser Laser ED100 EC100 Emergency stop switch EG100 EA300 EB200 EC400 R3710 R3810 EG400 R3220 R5100 EB100 EG100 EG100 Swi...

Page 37: ...3 Electrical description 29 Circuit boards Cephalometric unit...

Page 38: ...Touch screen display and PC MPQ200D Power supply EA100 Power distribution board EA200 Connector board R5300 Panel raw power supply R3300 IO1 R3400 IO2 EA300 Connector board FH laser FOV top laser FOV...

Page 39: ...vement motor EG100 Dual opto board TMJ laser Rotating unit tubehead assembly R3710 X ray power supply R3810 X ray generator X ray tube Generator filter two generator fans 2 x C motor Collimator EC400...

Page 40: ...d R5300 Panel raw power supply R5100 3 phase stepper driver Cephalostat Secondary collimator EE100 Ceph encoder opto board S Motor secondary collimator FH laser Cephalostat sensor head EG400 Panel pow...

Page 41: ...FICATION ELECTRONIC 30Vdc 360Vdc 27 5Vdc T1 ISOLATION TH1 EG200 INTERFACE K4 R3810 X RAY GENERATOR LOW VOLTAGE SIDE GENERATOR ELECTRONIC ISOLATION 27 5Vdc 360Vdc IND1 M2 M3 X RAY HIGH VOLTAGE FILAMENT...

Page 42: ...04794 205033 205032 204866 204865 204152 204155 204797 205467 204836 204808 204814 205202 205200 204816 204816 204816 204820 204820 204838 204837 205029 Detector selection optos 205201 204815 Sec Sec...

Page 43: ...JG210 JG217 JG202 JG203 JG204 Patient positioning panel Z laser M stepper mod J5102 2 JG205 5 5 2 LAT PA switch J3302 J3312 J101 EG100 J101 EG100 R5100 stepper modJ5101 Chin rest 3ph motor Chin rest...

Page 44: ...NA EG100 J101 5 2 EXP 2 4 M 6 R5100 J5101 J5102 2 Layer Midsagittal FH 2 JG210 TMJ JG205 5 5 LAT PA switch J3215 J3202 Ll300 JG208 J3201 exp_act tubefail J3302 J3312 Ll300 CBCT optional EG100 R5100 J5...

Page 45: ...tepper modJ5101 Chin rest 3ph motor Chin rest motor optos M J101 EG100 Lower shelf 3 4 EG400 Panel PSU Panel_ENA JG208 2 LEDs J3420 J3418 3 J3315 EXP Mains voltage detection Mains voltage range 2 JG40...

Page 46: ...24V GND GND GND 24V 5V EG200 XRAY IF JG212 JG209 JG211 J5302 J5301 JA109 C10901D CBCT detector C10500D C10502D GND 12V J5302 J5301 Transformer GND 8Vdig GNDana 8Vana GND 8Vdig 6Vana 6Vdig GNDana GND...

Page 47: ...F JG212 JG209 JG211 R5300 Panel raw PSU J5302 J5301 JA109 C10500D FF detector C10502D FF detector 12V GND 12V R5300 Panel raw PSU J5302 J5301 Transformer GND 8Vdig GNDana 8Vana GND 8Vdig 6Vana 6Vdig G...

Page 48: ...ND GND 24V 5V EG200 XRAY IF JG212 JG209 JG211 J5302 J5301 JA109 C10900D CBCT detector C10500D C10502D GND 12V J5302 J5301 Transformer GND 8Vdig GNDana 8Vana GND 8Vdig 6Vana 6Vdig GNDana GND 8Vana GNDa...

Page 49: ...5 5V 24V GND 5V 24V GND GND 24V 5V EG200 XRAY IF JG212 JG209 JG211 J5302 J5301 JA109 C10502D 12V GND 12V J5302 J5301 Transformer GND 8Vdig GNDana 8Vana GND 8Vdig 6Vana 6Vdig GNDana GND Fan JA210 EA200...

Page 50: ...1A 2A 204874 204151 204884 204860 205190 204859 204873 1 1 1 2 Protective earth Protective earth GUI 2 2 2 Chin support Protective earth Protective earth 3 4 5 Protective earth Protective earth 5 Y mo...

Page 51: ...ctive earth Protective earth Protective earth Protective earth M Z motor AC cable specification Double insulation 600V rating UL approved Protective earth 230 120 100Vac 230Vac 230Vac J3411 J3413 J341...

Page 52: ...ve earth Protective earth XRAY PSU 230 120 100Vac 230Vac Protective earth Protective earth Ceph EA200 connector board JA202 JA205 JA201 JA203 JB001 204854 204856 204869 1A 2A 204874 204151 204884 2051...

Page 53: ...bution Transformer Protective earth Protective earth Protective earth M Z motor AC cable specification Double insulation 600V rating UL approved 230 120 100Vac 230Vac 230Vac J3411 J3413 J3412 EA200 co...

Page 54: ...46...

Page 55: ...second one is used for CEPH imaging and it manages related motion and image grabbing in the CEPH head Note that the R3210 in the CEPH unit acts like any other IO boards R3300 R3400 and it communicate...

Page 56: ...thernet status indicators D1 Duplex mode D2 1GB D3 100MB D4 10MB D5 Link activity 100Meg Ethernet status indicators D6 100MB D7 Link activity D8 Link OK Motor power status D9 24V switched ON D10 5V sw...

Page 57: ...TION In the column carriage FUNCTIONS Rotation motor and position detection X motor and position detection Y motor and position detection Layer FH Midsagittal and 3D lights Mains voltage measurement X...

Page 58: ...ontrolled via the in ternal Ethernet LOCATION In the column carriage FUNCTIONS 100Mb Ethernet for internal communication Remote control interface Emergency stop interface Z motor safety logic and moto...

Page 59: ...witch pressed indicator D4 Z ENA_ETH D5 Z DOWN_ETH D6 Z UP_ETH D15 Z UP D16 Z DOWN D18 Z ENA D30 Z LOW LIMIT D31 Z UPPER LIMIT D20 Ethernet LINK OK D21 Ethernet Speed On 100MB Off 10MB D22 Ethernet Tr...

Page 60: ...X ray Generator LOCATION In the tubehead side of the rotating unit FUSES F1 T2A 250V F2 FF8A 500V F3 T1A 250V INPUTS Mains voltage input OUTPUTS Non mains isolated 30Vdc Isolated 27 5Vdc Isolated 15V...

Page 61: ...ge for tubehead from the mains supply voltage 230 VAC and to generate the fila ment voltage for the tubehead and the feedback signals LOCATION In the tubehead side of the rotating unit FUSES None INDI...

Page 62: ...TP4 HV BRIDGE FETDRIVE FETBC TP5 FAN_OVERRIDE Not assembled TP6 Exposure Enabled EXPENA TP7 KVFB TP8 KVREF TP9 Not for service use TP10 GND TP11 PREHREF TP12 MAREF TP13 MAFB TP14 Not for service use T...

Page 63: ...0 3 Phase stepper driver DESCRIPTION Is used to drive a stepper motor according to a digital input signal LOCATION Close to each stepper motor FUSES None INDICATOR LEDS D1 5V D2 28V TEST PINS GND Vref...

Page 64: ...r the analog side of the CEPH sensor power chains NOTE The 8V is distributed to the EG400 power supply which re regulates it down to 6V for panorama CEPH sensors and down to 5V for the 3D sensor LOCAT...

Page 65: ...hield box together with EA200 and the PSU FUNCTIONS Noise filtering from SMPS output Distribution of DC voltages 8V regulation FUSES F1 5x20mm 1AT UL F2 5x20mm 10AT UL automatic fuse from revision 4 F...

Page 66: ...shorted regulate 8V from 12Vac input NOTE Do not install jumpers on JP1 JP2 simultaneously TEST PINS TP1 5V IN TP2 24V IN TP3 12V IN TP4 12V IN TP5 5V OUT TP6 5V OUT GND TP7 24V OUT TP8 24V OUT GND TP...

Page 67: ...ains voltage AC level LOCATION Board is located in the lower part of the vertical carriage INPUTS Exposure switch signal Relay Vcc AC input 230 120 100Vac Mains detection voltage 12Vac from transforme...

Page 68: ...diagram INDICATOR LEDS D22 indicates the existence of the 12Vac mains volt age measuring voltage TEST PINS TP1 Ground Test point for secondary side grounding NOTE Not suitable for measuring the mains...

Page 69: ...ing left side panel interface Patient positioning right side panel interface Patient positioning CEPH interface Patient positioning left side panel LEDs driver Patient positioning right side panel LED...

Page 70: ...ice side connector that docks the sensor to the main unit is mounted on this board LOCATION In the panoramic sensor mount assembly FUNCTIONS Signal routing from x ray sensor assembly to the main unit...

Page 71: ...in unit is mounted on this board LOCATION Inside panoramic x ray image sensor FUNCTIONS Signal routing from x ray sensor to the main unit via docking connector Final voltage regulation for the sensor...

Page 72: ...ain unit is mounted on this board LOCATION Inside cephalometric x ray image sensor FUNCTIONS Signal routing from x ray sensor to the main unit via docking connector Final voltage regulation for the se...

Page 73: ...econdary collimator position HOME ENC_A ENC_B detection LOCATION Two in the cephalostat head one in moving sensor assem bly another one in moving secondary collimator assembly FUNCTIONS Three optoswit...

Page 74: ...docks the sensor to the main unit is mounted on this board LOCATION In the cephalometric sensor mount assembly FUNCTIONS Signal routing from x ray sensor assembly to the main unit via docking connecto...

Page 75: ...in various movements of the unit LOCATION Two in the upper shelf X Y movements Two in the rotat ing unit N Collimator movements One in the lower shelf Chin support movement FUNCTIONS Two optoswitches...

Page 76: ...ure measuring Interface for optos micros Position light modules drive General i o interface Distribution of 5V 24Vdc voltages INPUTS 5Vdc for logic 24Vdc for ad da converters Exposure signals from EA2...

Page 77: ...69 INDICATOR LEDS D1 28V D2 5V D3 5V Xray D4 3 3V D5 Xray Ena D6 Preh Ena D7 Exp Ena TEST PINS TP1 3 GND TP2 POWGND...

Page 78: ...to the analog enable The PAN selecting signal controls the output voltage On PAN CEPH mode default the output voltages are 6V When this signal is activated the EG400 is in 3D mode and output voltages...

Page 79: ...OS 3 5 22 3D sensor CMOS DESCRIPTION Panoramic image acquisition LOCATION Rotating unit sensor head FUSES None INDICATOR LEDS None DESCRIPTION 3D image acquisition LOCATION Rotating unit sensor head F...

Page 80: ...23 Ethernet switch router DESCRIPTION Ethernet traffic routing LOCATION In the upper shelf FUSES None INDICATOR LEDS D1 D5 OFF no connection ON link connection OK no traffic FLASH link connection OK t...

Page 81: ...itches and is used for collimator po sition HOME 1 HOME 2 LIM1 LIM2 detection LOCATION In the rotating unit Collimator movements FUNCTIONS Four optoswitches for position detection INPUTS 3 3Vdc for op...

Page 82: ...bration 3 Take lateral ceph images to test soft tissue filter operation by moving nasion support EG400 Panel PSU rotator unit 1 Pan pixel calibration 2 3D pixel calibration EG400 Panel PSU ceph 1 Ceph...

Page 83: ...t mains volt age VAC value using multimeter or similar Then start the unit and go to SERVICE mode Calibrate VAC off set by using command vaccalib realVAC where re alVAC is measured VAC value R3400 IO2...

Page 84: ...n Tubehead 1 Perform full calibration of the unit starting with preheat and mA calibrations Collimator 1 Perform full calibration of the unit except preheat and mA calibrations not needed WARNING Modi...

Page 85: ...9 to connector JA209 on the EA200 board 4 Connection box changes on the column base are de scribed in the following picture 5 Connect the external warning light to the terminals shown in the picture T...

Page 86: ...78 CSA is in the units F3 fuse holder 7 Remove cable 207263 Insert the external warning light to the two left most terminals A Check the F3 fuse B A C...

Page 87: ...79...

Page 88: ...80...

Page 89: ...ter offset motor control R3210 Ceph Ceph movement control and ceph image acquisition R3300 IO1 rotation x and y motor control posi tioning lights R3400 IO2 chin support motor control Z motor control p...

Page 90: ...ers S2Terminals or replicate PC touch screen displays can be connected to the unit via the external Ethernet It also offers firmware upgrade services for itself and software upgrade for touch screen d...

Page 91: ...de will delete the last image taken temporarily stored in the unit memory making it non recoverable Useful when problems with movements image grabbing etc need to be investigated Test mode activation...

Page 92: ...cute the command and send an acknowledgment of its execution to the main CPU CPU board R3220 has several states that perform various checks during operation of the system R3220 states R3220 control st...

Page 93: ...detects the IO boards initializes the generator initializes the collimator initializes the image buffer and calibration data checks states of the sensors checks the state of the exposure button initi...

Page 94: ...will revert to the select state The unit will enter the error state if a system error occurs Exposure state The unit carries out the selected exposure program and when completed proceeds to the trans...

Page 95: ...r is encountered Movements and x rays are stopped as a precaution The error log is updated Service state may be entered using the s2terminal for further diagnosis Service state The service state s2ter...

Page 96: ...4 Firmware description 88...

Page 97: ...The 3 3 voltage from R3400 IO2 is routed through the emergency switch to the Z motion control circuitry on the R3400 IO2 Note The emergency switch does not cut the power off anywhere else R3400 15 16...

Page 98: ...unit has seven motorized movements The collimator movements are automatic but all the other movements are controlled by the user with the remote control and the exposure switch The Z movement is doubl...

Page 99: ...0 J3211 1 8 100Mb Eth PHY Control Ethernet Switch M X motor J3313 3 phase stepper module L300 1 3 2 4 14 10 12 8 7 9 11 13 J301 ENA DIR CLK HI_CURR DGND 24V PGND 15 16 5V 1 J302 2 4 3 Uo i Vo i Wo i 1...

Page 100: ...5 Hardware operation 92 NEW KAVO 216508 rev 1 5 5 Y movement Control 1 J3302 2 3 4 5 6 PIO_x PIO_x PIO_x 5V 100Mb 1 8 J3307 J3312 1 2 3 4 5 6 5V 24V IO1 R3300 IO2 R3400 Control R3220...

Page 101: ...5 Hardware operation 216508 rev 1 NEW KAVO 93 5 6 Z movement 2...

Page 102: ...Up Chin Down Control 100Mb Eth PHY 3 phase stepper driver 1 8 J3403 CPU BOARD R3220 J3211 1 8 100Mb Eth PHY Control Ethernet Switch 9 11 12 3 1 12 1 J3410 2 3 M Chin rest motor U W V EG100 Chin rest p...

Page 103: ...Uo i Vo i Wo i M motor Legends VHDL HW SW 2xxxxx J3214 VHDL SW PIO_x PIO_x PIO_x 1 2 3 4 5 6 5V 28V J3213 6 7 8 EC400 JC401 1 2 3 4 5 6 EG200 JG205 2 6 JG201 Shift register 2 7 8 1 2 3 4 5 6 7 8 1 3 2...

Page 104: ...1 ENA DIR CLK HI_CURR DGND 28V PGND 15 16 5V 1 J5102 2 4 3 Uo i Vo i Wo i DETECTOR SWAP M Detector swap motor CPU BOARD R3220 J3203 Control PIO_x PIO_x PIO_x 1 2 3 4 5 6 5V 28V J3213 6 7 8 EG100 Detec...

Page 105: ...5 Hardware operation 216508 rev 1 NEW KAVO 97 5 10 Secondary collimator movement 2...

Page 106: ...5 Hardware operation 98 NEW KAVO 216508 rev 1 5 11 Ceph sensor movement 2...

Page 107: ...5 Hardware operation 216508 rev 1 NEW KAVO 99 5 12 Imaging chain 5 12 1 3D imaging chain...

Page 108: ...5 Hardware operation 100 NEW KAVO 216508 rev 1 5 12 2 Panoramic imaging chain...

Page 109: ...5 Hardware operation 216508 rev 1 NEW KAVO 101 5 12 3 Cephalometric imaging chain...

Page 110: ...5 Hardware operation 102 NEW KAVO 216508 rev 1 5 12 4 Exposure control...

Page 111: ...W SW Implemented by HW Implemented by VHDL in the FPGA Implemented by Nios SW in the FPGA 2xxxxx Cable item code CONNECTOR BOARD EA200 JA209 1 2 JA207 1 2 JA208 1 2 EA100 JA206 204 1 2 F3 WARNING LIGH...

Page 112: ...5 Hardware operation 104 NEW KAVO 216508 rev 1...

Page 113: ...ded There are three types of s2terminal commands s2terminal commands allow the s2terminal to download raw images and upgrade firmware unit state commands allow the states of the unit to be check and c...

Page 114: ...essories 2 In the Command prompt key in cd and then path where the s2terminal application has been installed e g c program files s2terminal cd c program fi les s2terminal Press ENTER 3 Key in s2termin...

Page 115: ...it 2 In the main s2terminal folder create a subfolder named imageseries 3 Key in xi and press ENTER The last image taken by the unit will be downloaded from the unit memory into the folder Image will...

Page 116: ...so that the dental im agine software can be used to take an image when the image capture is activated 2 After taking an image disable no image capture or close the dental imaging program and then pres...

Page 117: ...When the RETURN key is pressed to drive the rotating unit to the ready posi tion the unit will enter the next state ready ready state The unit is ready to take an exposure The text READY will appear...

Page 118: ...f all initializa tions are not done patient Changes the state of the unit from idle to select so that you do not have to activate image capture to start an examination service Changes the state of the...

Page 119: ...ceph CPU cancel Bypasses initializations on startup cephimagingdir Sets ceph imaging direction clients Displays connected client applications conf Displays configuration parameters copperthicknessTel...

Page 120: ...tries login Displays unit s firmware version informa tion logsign Adds a comment to the log memtest Performs a memory test on image memo ry area motortest Runs a motor test patient Starts fake study w...

Page 121: ...6 The s2terminal and service functions 113 sets the unit to normal operating mode 5 To close the s2terminal key in xq and then press ENTER demomode 0 xq...

Page 122: ...6 The s2terminal and service functions 114...

Page 123: ...be rebooted If such an error occurs or if the unit fails to operate as described in the user s manual switch the unit off wait a few seconds and the switch the unit on again Image transfer If an image...

Page 124: ...X ray power supply R3810 X ray generator and R3900 Mains connector include high voltage indicator lamps Glim When a high voltage lamp is on it indicates that high voltage is present DO NOT touch the b...

Page 125: ...make sure that it is locked If you fi nd a loose or misaligned connector disconnect it and check for bent broken or missing pins If there is damage that can be easily repaired for example straighteni...

Page 126: ...f problem Needed type of information Image quality Problem description Exported example images Screen shot from the imaging app Raw files Image acquisition driver logs s2terminal log X ray unit errors...

Page 127: ...files proceed as follows 1 Close the imaging application Make sure that the CBCT driver icon disappears from the taskbar 2 Make a copy of C ProgramData Dxr120 dxr120 xml for later reference 3 Open C...

Page 128: ...cessed will be stored under the path C ProgramData Dxr120 Raw To disable saving of raw files again repeat the steps listed above but change the tag value back to 0 or restore the original file Leaving...

Page 129: ...e Release Package Everything written to the s2terminal will now be logged to a file 2 Put the terminal in NORMAL mode by typing in xr fol lowed by enter 3 Repeat the situation in which the problem occ...

Page 130: ...pulleys and adjust belt tension CAUSE B The home position is not detected by the rotator op tos SOLUTION B Use the s2terminal service program systemstatus to check whether the home opto signal is rea...

Page 131: ...generation failed due to outdated calibration SOLUTION A Redo preheat and mA calibrations Check that the result is valid values not zero CAUSE B Reference signals are not reaching the X ray gen erato...

Page 132: ...nd replace the cable if needed Check the internal Ethernet switch and replace if needed Appropriate leds are lit each port having a cable connected should have the link led on The specified voltage le...

Page 133: ...hernet switch and replace if needed Appropriate leds are lit each port having a cable connected should have the link led on The specified voltage level is present in power connector of the switch CAUS...

Page 134: ...erly Replace the GUI PC if needed Note that the unit then must be completely recalibrated See 9 Cali bration and adjustment for further instructions CAUSE A Bad contact in data cable connectors SOLUTI...

Page 135: ...if the problem reoccurs The kV feedback signal from the generator is out of range See also Error 6 CAUSE A The exposure enable signal is not reaching the X ray generator SOLUTION A Ensure that the exp...

Page 136: ...cable 205467 is properly connected to EA200 JA206 and EG200 JG206 CAUSE A R3300 IO1 does not receive signals from EB100 Rotator opto board SOLUTION A Check that the cable between EB100 and R3300 is in...

Page 137: ...UTION A Update the unit s embedded software Replace the main CPU board if the error reoccurs CAUSE A Faulty memory module s SOLUTION A Replace main CPU memory module s Replace the main CPU board if th...

Page 138: ...in CPU board J3204 and using service command drivemotor n manual and the chin rest up down buttons to drive the collimator If the collimator is moving when connected to the N motor port but not otherw...

Page 139: ...of the components listed above is faulty Continue with inspecting cables and connectors Replace parts one by one if needed CAUSE B Position detection showing incorrect values SOLUTION B Use service co...

Page 140: ...AUSE B Otherwise one of the components listed above is faulty Continue with in specting cables and connectors Replace parts one by one if needed CAUSE B Position detection showing incorrect values SOL...

Page 141: ...ing the chin support up down buttons If the N movement is moving the problem is probably in position detection see CAUSE B If no movement happens start with rul ing out a Main CPU error This can be do...

Page 142: ...If the chin support is moving the problem is probably in posi tion detection see CAUSE B Otherwise one of the components listed above is faulty Continue with inspecting cables and connectors Replace...

Page 143: ...proba bly in position detection CAUSE B Otherwise one of the components listed above is faulty Continue with inspecting cables and connectors Replace parts one by one if needed CAUSE B Position detect...

Page 144: ...ba bly in position detection see CAUSE B Otherwise one of the components listed above is faulty Con tinue with inspecting cables and connectors Re place parts one by one if needed CAUSE B Position det...

Page 145: ...switch error check the cable between the opto board and the cephalostat CPU Replace parts if needed CAUSE B The S movement is not working correctly SOLUTION B The movement not working correctly may be...

Page 146: ...ror check the cable between the opto board and the cephalostat CPU Replace parts if needed CAUSE B The T movement is not working correctly SOLUTION B The movement not working correctly may be due to a...

Page 147: ...nd replace if needed Appropriate leds are lit each port having a cable connected should have the link led on The specified voltage level is present in power connector of the switch CAUSE B The cephalo...

Page 148: ...e and or the EG200 XRAY IF board CAUSE A The mirror door is open SOLUTION A Close the door CAUSE B The door position detection is not working properly SOLUTION B Check that the mirror door micro switc...

Page 149: ...ack connector shorting the cephalostat emergency stop for non ceph units is missing shall be connected to JE006 in the top of the pillar SOLUTION C Attach the loopback connector or if it s present che...

Page 150: ...TION A Use service program systemstatus to determine which button is not reacting is stuck to being pressed Replace keypad s if needed Note that the button stuck may also be in the cephalostat CAUSE A...

Page 151: ...ge or voltage missing SOLUTION C Enable power for the panoramic sensor using ser vice command panelpower panoramic 1 Measure the digital voltage level from pin 1 and 2 on the sen sor s power connector...

Page 152: ...e panoramic sensor using ser vice command panelpower ceph 1 Measure the digital voltage level from pin 1 and 2 on the sensor s power connector The allowed range is 4 9 6 V If the voltage is missing lo...

Page 153: ...LUTION A Reattach the sensor CAUSE B The sensor is not properly connected SOLUTION B Lift the lever at the side of the cephalostat sensor and firmly push it back CAUSE C Faulty sensor detection SOLUTI...

Page 154: ...s ing service command drivemotor n manual and the chin rest up down buttons to drive the collima tor If the collimator is moving when connected to the N motor port but not otherwise there is a prob le...

Page 155: ...een the main CPU and the internal Ether net switch Try with a spare cable Replace the cable if needed Check the internal Ethernet switch Appropriate leds are lit each port having a cable connected sho...

Page 156: ...ibration data CAUSE A Device not connected to the PC SOLUTION A Check that ethernet cable is connected between the device and PC If ethernet cable is properly plugged check the ethernet configuration...

Page 157: ...ng 900 seconds the cool down time is caused by a hardware protection mecha nism Power off the unit and let it cool down for 15 minutes If the error still appears check possible causes below CAUSE B Lo...

Page 158: ...uld be roughly 4 7 kOhm Generator temperature sensor is broken CAUSE A The generator temperature sensor is broken or loose SOLUTION A Check that the generator temperature sensor is properly connected...

Page 159: ...the column See section 3 11 Con necting the unit to the mains in the installation man ual for further instructions CAUSE C Voltage measurement calibration is not properly performed SOLUTION C Calibrat...

Page 160: ...ush down the lever on the sensor side to attach is properly CAUSE B Faulty sensor detection SOLUTION B Check that the cable attached to JC103 in the EC100 Connector board is properly connected Re conn...

Page 161: ...CAUSE D Faulty EA200 Connector board EA300 extension board or R3400 IO board SOLUTION D Try to locate the failing board using a multimeter Replace faulty board s Nasion support is in wrong position C...

Page 162: ...cro switch cables or EG200 if needed Image processing error notifications CAUSE A The image was not transferred to the PC correctly or processing failed SOLUTION A If the current exam was closed open...

Page 163: ...7 Error codes and troubleshooting 155 SOLUTION A Check if the diagnostic value of the resulting image is sufficient Take another image if needed...

Page 164: ...the workstation Check that the link light normally located next to the workstation s network connector is on when the cable is attached If it is not on the network card may be faulty Check if the ligh...

Page 165: ...n the error code description section 7 6 1 4 No connection to the R3300 Switch power on to the X ray unit and check that R3300 and the Ethernet switch are receiving power see trouble shooting about po...

Page 166: ...s Check that lamp LA1 on R3710 generator pow er is on If not plug it in If not call your local electrician to fix the problem Check that correct voltage range is selected by checking the position of t...

Page 167: ...ficult as the switching supply is overload protected and an over current in any branch will cut whole supply to off see chapter 7 6 3 1 7 6 3 1 Nothing happens when the X ray unit is switched on Check...

Page 168: ...on then check the LEDs at the end of each power chain see block dia gram If some LED are not on localize the failure as described above in introduction If the LEDs are on replace R3220 main CPU board...

Page 169: ...guide If 5V indicator LED is not on but R3220 is ac tive replace cable between stepper module J5101 and the R3200 If indicator LED still does not come on replace R5100 If 24V indicator LED is not on c...

Page 170: ...the LEDs on the EG400 If all the LEDs are on measure 2x 6V voltages from JC101 sensor docking connector If each voltage are is OK then replace R3220 If some of voltages are not present re place EC100...

Page 171: ...guide 7 6 3 6 for 3D imaging not working Replace LVDS data cable from J3208 to the CT sensor and reboot the X ray unit If all the LEDs are on and the voltages are OK and R3220 has been replaced Measur...

Page 172: ...nts one by one and take 3D images of a suitable phantom 7 6 4 5 Shadows on the projection image Redo collimator calibration and pixel calibration 7 6 5 Panorama imaging 7 6 5 1 PAN sensor is not recog...

Page 173: ...s messy Follow the PAN trouble shooting 7 6 6 3 Image is too dark or light Follow the PAN trouble shooting 7 6 7 Exposure control 7 6 7 1 Exposure does not start when the exposure switch is pressed Ch...

Page 174: ...ack of column If the LED does not come on replace cable JA207 J1003 If the LED comes on re place external exposure switch If D5 does not come on when the exposure switch is pressed connect JG206 and s...

Page 175: ...JG206 If the cable is OK replace EG200 If not replace cable If LED D6 comes on the exposure switch is OK Follow high voltage trouble shooting If LED D6 does not come on measure the volt age JG206 6 du...

Page 176: ...3 on the R3810 If the voltage goes above 2V re place R3300 If voltage is near 0V then meas ure voltage at connector J3202 pin 7 If voltage goes above 2V check and if faulty replace cable between J3303...

Page 177: ...t refer ence mA check Set the X ray unit to the 3D imaging mode and us ing the s2terminal type patient adjust the mA set tings from the GUI and measure the respective voltages from TP11 mA reference I...

Page 178: ...P13 mA feedback when the exposure switch is not pressed if voltage is not 5 0V replace R3810 If voltage is near 5 0V take an exposure and measure the voltage again at the same TP13 If voltage is not 4...

Page 179: ...power distribution is described in chapters 7 6 2 and 7 6 3 Basically checking whether the power supply indicator LEDs are on or off will indicate the condition of the power distribution If voltage i...

Page 180: ...eys are pressed If the status does not change when an opto or mechanical switch is activated then changing the sensor or its related cabling should fix the problem If related cables and switches are f...

Page 181: ...ed If not check J3411 J3412 are connected If connected check that the voltage be tween J3411 J3412 is 230Vac If NOT replace voltage selector transformer If not connected reconnect J3411 J3412 If lamp...

Page 182: ...on Short circuit the pins connected to the up per limit switch or lower limit switch in J3417 If LED D30 or D31 is still on re place R3400 Otherwise replace the limit switch and its cable If the LEDs...

Page 183: ...tric still image SFOV MFOV 323 Cephalometric positioning light calibration SFOV MFOV 324 Cephalometric mechanical adjustments MFOV 333 3D geometry calibration SFOV 334 3D collimator calibration SFOV 3...

Page 184: ...r calibration 520 Cephalometric QC 522 Cephalometric still image 523 Cephalometric positioning lights 532 3D sensor position calibration 533 3D geometry calibration 534 3D collimator calibration 535 3...

Page 185: ...C 722 Cephalometric still image 723 Cephalometric positioning lights 732 3D detector position calibration 733 3D geometry calibration 734 3D collimator calibration 735 3D pixel calibration 736 3D QC 7...

Page 186: ...rpus projection SFOV MFOV 384 61 x 41 mm Standard Resolution SFOV 385 61 x 78 mm Standard Resolution SFOV 386 61 x 41 mm High Resolution SFOV 387 61 x 78 mm High Resolution SFOV 388 61 x 41 mm Scout S...

Page 187: ...ation 504 Panoramic still image 505 Panoramic test pattern 506 Panoramic QC 507 Panoramic positioning lights 516 Cephalometric collimator calibration 517 Cephalometric rotation angle cal 518 Cephalome...

Page 188: ...ndard Resolution 792 6 x 8 3D Standard Resolution 793 8 x 8 3D Standard Resolution 794 8 x 15 3D Standard Resolution 796 5 x 5 3D High Resolution 797 6 x 8 3D High Resolution 798 8 x 8 3D High Resolut...

Page 189: ...MM Annual maintenance 1 Power on the unit and make it ready for exposure in the Panoramic light service program Check that the rotator stays firmly in position No noticeable slack shall be pres ent in...

Page 190: ...osure in the panoramic light service program The rotator shall stay fi rmly in position No noticeable slack shall be present in X Y and N directions For the rotational movement some minor slack can be...

Page 191: ...rator housing for accumulated dust and use a vacuum cleaner for dust removal if needed Labels Check that all labels are attached and legible A list of labels can be found in the Installation Manual se...

Page 192: ...8 Maintenance procedure 184...

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