Contacting Customer Support and Returning the
Chassis or Components
IN THIS SECTION
Contact Customer Support | 203
Displaying ACX500 Components and Serial Numbers | 204
ACX500 Chassis Serial Number Label | 205
How to Return a Hardware Component to Juniper Networks, Inc. | 206
Packing the ACX Series Router for Shipment | 207
Guidelines for Packing Hardware Components for Shipment | 208
Contact Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in
one of the following ways:
• On the Web, using the Service Request Manager link at:
https://support.juniper.net/support/
• By telephone:
• From the US and Canada: 1-888-314-JTAC
• From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key if this is an existing case, or press the star (*) key to be
routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
• Your existing service request number, if you have one
• Details of the failure or problem
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