NOTE: Do not return any component to Juniper Networks, Inc. unless you have first obtained an
RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage at
.
For product problems or technical support issues, contact the Juniper Networks Technical Assistance
Center (JTAC) by using the Service Request Manager link at
https://support.juniper.net/support/
or at
1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
To return a defective hardware component:
1. Determine the part number and serial number of the defective component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send
e-mail or telephone as described above.
3. Provide the following information in your e-mail message or during the telephone call:
• Part number and serial number of component
• Your name, organization name, telephone number, and fax number
• Description of the failure
4. The support representative validates your request and issues an RMA number for return of the
component.
5. Pack the component for shipment.
Packing the ACX Series Router for Shipment
To pack the router for shipment:
1.
Retrieve the shipping box and packing materials in which the router was originally shipped. If you
do not have these materials, contact your Juniper Networks representative about approved
packaging materials.
2.
On the console or other management device connected to the Routing Engine, enter CLI
operational mode and issue the following command to shut down the router software.
user@host> request system halt
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