ICS ELECTRONICS 4809A, Instruction Manual

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5.5 REPAIR
Repair of the 4809A, 4819A, 4829A and 4899A is done by returning the unit
to the factory or to your local distributor. Units in warranty should always
be returned to the factory or else repaired only after receiving permission
to do so from an ICS customer service representative.
When returning a unit, a board assembly, or other products to ICS for repair,
it is necessary to go through the following steps:
1. Contact the ICS customer service department and ask for a return
material authorization (RMA) number. An ICS application engineer
will want to discuss the problem at this time to verify that the unit
needs to be returned, or to assist in correcting the problem. We have
discovered that one-third of the difficulties customers call about
can be resolved over the phone as opposed to returning a unit for
repair.
2. Write a description of the problem and attach it to the material be-
ing returned. Describe the installation, system failure symptoms,
and how it was being used. If the item being returned is a board
assembly, describe how you isolated the fault to it. Include your
name and phone number so we can call you if we have any ques-
tions. Remember, we need to locate the problem in order to fix
it.
3. Pack the item with the fault description in a box large enough to
accommodate a minimum of two inches of packing material on all
four sides, the top, and the bottom of the box. Securely seal the
box.
4. Mark the shipping label to the attention of RMA#. The RMA
number is very important since it is our way of identifying your
unit in order to return it to you.
5. Ship the box to ICS freight prepaid. ICS does not pay freight to
return the unit to ICS, but will prepay the freight to return the re-
paired item to you.