IBM iSeries Series, Hardware Problem Analysis And Isolation

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a. Power off the system or the expansion tower (see Power on/off the system and logical partitions).
b. Find the I/O card identified in the failing item list.
c. Remove the I/O card and install a new I/O card (see Remove and replace procedures). This item
has the highest probability of being the failing item.
d. Power on the system or the expansion tower.
Does an SRC appear on the control panel?
v No : Continue with the next step.
v
Yes : Go to step 11 (See page 191).
8. Does one of the following displays appear on the console?
v
Disk Configuration Error Report
v Disk Configuration Attention Report
v
Disk Configuration Warning Report
v Display Unknown Mirrored Load-Source Status
v
Display Load-Source Failure
v
Yes : Does the Display Unknown Mirrored Load-Source Status display appear on the console?
Note: On some of these displays, you must press F11 to display reference codes.
– Yes : Continue with the next step.
– No : Are all of the reference codes 0000?
- No : Go to step 11 (See page 191), and use the reference code that is not 0000.
- Yes : Go to “LIC-PIP11” on page 123 and use cause code 0002.
This ends the procedure.
v
No : Go to step 10 (See page 191).
9. Is the reference code the same one that sent you to this procedure?
v
No : Either a new reference code occurred, or the reference code is 0000. There may be more than
one problem.
The original I/O card may be failing, but it must be installed in the system to continue problem
isolation.
Install
the original I/O card by doing the following:
a. Power off the system or the expansion tower (see Power on/off the system and logical
partitions).
b. Remove the I/O card you installed in step 7 (See page 190) and install the original I/O card.
Note: Do not power on the system or the expansion tower now.
A device connected to the I/O card could be the failing item. Go to “SDIOP-PIP16” on page
192, step 9 (See page 193) to continue isolating the problem.
This ends the procedure.
v
Yes : Go to step 12 (See page 191).
10. Look at the product activity log (see “Use the product activity log” on page 9 for details).
Is an SRC logged as a result of this IPL?
v Yes : Continue with the next step.
v
No : The I/O card, which you removed in step 7 (See page 190), is the failing item.
This ends the procedure.
11. Is the SRC or reference code the same one that sent you to this procedure?
v
Yes : Continue with the next step.
v No : Record the SRC on the Problem summary form. Then, go to the System reference codes topic
to correct the problem.
This ends the procedure.
12. The original I/O card is not the failing item. Install the original I/O card by doing the following:
Analyze hardware problems
191