IBM Infoprint 6500-v05, Maintenance Manual

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General Symptom List
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Flash SIMM won’t copy 1. Power off and unplug the printer. Remove the flash SIMMs. Inspect the flash SIMM sockets on the
controller board. If any SIMM socket pins are bent or damaged, replace the controller board. After
replacing the controller board, DO NOT make the printer READY—go to the next step immediately
after replacing the controller board.
2. Download the latest code from IBM First (page 231).
3. Plug the printer in and power it on in download mode and load flash memory (page 238).
4. Make sure the blank SIMM is the same size as the SIMM to be copied. Install the SIMMs, making
sure they are fully and correctly seated. Activate the Boot Diagnostic menu (page 221). From the
Boot Diagnostics menu, select and run MISC UTILITIES / COPY FLASH SIMMS. If the
DESTINATION NOT DETECTED message appears, the blank SIMM is not a type supported by the
boot code on the original SIMM. If SOURCE LARGER THAN DESTINATION appears, the blank
SIMM is not large enough to contain the code on the original SIMM. If the SIMM does not copy or
the ERROR WRITING TO FLASH message appears, replace the blank SIMM.
5. Activate the Boot Diagnostic menu (page 221). From the Boot Diagnostics menu, select and run
MISC UTILITIES / COPY FLASH SIMMS. If the new SIMM does not copy, replace the controller
board (page 319) if it was not replaced earlier in this procedure. After replacing the controller board,
DO NOT make the printer READY, but proceed immediately to the next step.
6. Download and install the latest code from IBM First (page 231).
7. Power on the printer in download mode and load flash memory (page 238).
8. If you encounter the failure after replacing the controller board, reinstall the original controller board
and contact your DDS and Second Level Support.
Slow throughput Have the customer check the printer and host configurations.
Table 5. General Symptom List
Symptom Corrective Action