IBM Infoprint 6500-v05, Maintenance Manual

Page: 185 / 544

General Symptom List
185
Printer does not complete IML NOTE: Power-on initialization is explained on page 230.
1. Verify that the customer’s power supply is within the specification of the printer.
2. Power off and unplug the printer. Remove the paper guide or pedestal top cover. Check that all
cables are connected to the controller board. Reseat all cable connectors on the controller board,
especially connectors P106 and P107. Also reseat the flash memory SIMM.
3. Plug in the printer and power it on. If the printer does not successfully complete IML, do the power
supply operational check (page 258). If the power supply fails the check, replace it. If it passes the
check, the controller board or microcode is suspect. Do the following:
4. Save the printer configuration values. (Refer to the User’s Manual.)
5. Clear NVRAM (page 237).
6. Download and install the latest code from IBM First (page 231).
7. Power on the printer in download mode and load flash memory (page 238).
a. If you encounter loading problems, go to the appropriate error code for resolution.
b. If you encounter the failure or message that brought you to this procedure, replace the controller
board (page 319). After replacing the controller board, DO NOT make the printer READY, but
proceed immediately to the next step
8. Download and install the latest code from IBM First (page 231).
9. Power on the printer in download mode and load flash memory (page 238).
10. If you encounter the failure after replacing the controller board, reinstall the original controller board
and replace the shuttle frame assembly.
11. Plug in the printer and power it on. If the problem persists, replace the operator panel and cable.
12. Plug in the printer and power it on. If the problem persists, contact your DDS and Second Level
Support.
Table 5. General Symptom List
Symptom Corrective Action