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IBM 88371RU, Maintenance And Troubleshooting Manual

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background image

IBM

power

cords

for

a

specific

country

or

region

are

usually

available

only

in

that

country

or

region.

IBM

power

cord

part

number

Used

in

these

countries

and

regions

02K0546

China

13F9940

Australia,

Fiji,

Kiribati,

Nauru,

New

Zealand,

Papua

New

Guinea

13F9979

Afghanistan,

Albania,

Algeria,

Andorra,

Angola,

Armenia,

Austria,

Azerbaijan,

Belarus,

Belgium,

Benin,

Bosnia

and

Herzegovina,

Bulgaria,

Burkina

Faso,

Burundi,

Cambodia,

Cameroon,

Cape

Verde,

Central

African

Republic,

Chad,

Comoros,

Congo

(Democratic

Republic

of),

Congo

(Republic

of),

Cote

D’Ivoire

(Ivory

Coast),

Croatia

(Republic

of),

Czech

Republic,

Dahomey,

Djibouti,

Egypt,

Equatorial

Guinea,

Eritrea,

Estonia,

Ethiopia,

Finland,

France,

French

Guyana,

French

Polynesia,

Germany,

Greece,

Guadeloupe,

Guinea,

Guinea

Bissau,

Hungary,

Iceland,

Indonesia,

Iran,

Kazakhstan,

Kyrgyzstan,

Laos

(People’s

Democratic

Republic

of),

Latvia,

Lebanon,

Lithuania,

Luxembourg,

Macedonia

(former

Yugoslav

Republic

of),

Madagascar,

Mali,

Martinique,

Mauritania,

Mauritius,

Mayotte,

Moldova

(Republic

of),

Monaco,

Mongolia,

Morocco,

Mozambique,

Netherlands,

New

Caledonia,

Niger,

Norway,

Poland,

Portugal,

Reunion,

Romania,

Russian

Federation,

Rwanda,

Sao

Tome

and

Principe,

Saudi

Arabia,

Senegal,

Serbia,

Slovakia,

Slovenia

(Republic

of),

Somalia,

Spain,

Suriname,

Sweden,

Syrian

Arab

Republic,

Tajikistan,

Tahiti,

Togo,

Tunisia,

Turkey,

Turkmenistan,

Ukraine,

Upper

Volta,

Uzbekistan,

Vanuatu,

Vietnam,

Wallis

and

Futuna,

Yugoslavia

(Federal

Republic

of),

Zaire

13F9997

Denmark

14F0015

Bangladesh,

Lesotho,

Maceo,

Maldives,

Namibia,

Nepal,

Pakistan,

Samoa,

South

Africa,

Sri

Lanka,

Swaziland,

Uganda

14F0033

Abu

Dhabi,

Bahrain,

Botswana,

Brunei

Darussalam,

Channel

Islands,

China

(Hong

Kong

S.A.R.),

Cyprus,

Dominica,

Gambia,

Ghana,

Grenada,

Iraq,

Ireland,

Jordan,

Kenya,

Kuwait,

Liberia,

Malawi,

Malaysia,

Malta,

Myanmar

(Burma),

Nigeria,

Oman,

Polynesia,

Qatar,

Saint

Kitts

and

Nevis,

Saint

Lucia,

Saint

Vincent

and

the

Grenadines,

Seychelles,

Sierra

Leone,

Singapore,

Sudan,

Tanzania

(United

Republic

of),

Trinidad

and

Tobago,

United

Arab

Emirates

(Dubai),

United

Kingdom,

Yemen,

Zambia,

Zimbabwe

14F0051

Liechtenstein,

Switzerland

14F0069

Chile,

Italy,

Libyan

Arab

Jamahiriya

14F0087

Israel

1838574

Antigua

and

Barbuda,

Aruba,

Bahamas,

Barbados,

Belize,

Bermuda,

Bolivia,

Brazil,

Caicos

Islands,

Canada,

Cayman

Islands,

Costa

Rica,

Colombia,

Cuba,

Dominican

Republic,

Ecuador,

El

Salvador,

Guam,

Guatemala,

Haiti,

Honduras,

Jamaica,

Japan,

Mexico,

Micronesia

(Federal

States

of),

Netherlands

Antilles,

Nicaragua,

Panama,

Peru,

Philippines,

Taiwan,

United

States

of

America,

Venezuela

24P6858

Korea

(Democratic

People’s

Republic

of),

Korea

(Republic

of)

34G0232

Japan

36L8880

Argentina,

Paraguay,

Uruguay

49P2078

India

49P2110

Brazil

6952300

Antigua

and

Barbuda,

Aruba,

Bahamas,

Barbados,

Belize,

Bermuda,

Bolivia,

Caicos

Islands,

Canada,

Cayman

Islands,

Colombia,

Costa

Rica,

Cuba,

Dominican

Republic,

Ecuador,

El

Salvador,

Guam,

Guatemala,

Haiti,

Honduras,

Jamaica,

Mexico,

Micronesia

(Federal

States

of),

Netherlands

Antilles,

Nicaragua,

Panama,

Peru,

Philippines,

Saudi

Arabia,

Thailand,

Taiwan,

United

States

of

America,

Venezuela

126

xSeries

336

Type

1879

and

Type

8837:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide

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Summary of Contents for 88371RU

Page 1: ...xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide...

Page 2: ......

Page 3: ...xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide...

Page 4: ...tices on page 163 v The most recent version of this document is available at http www ibm com support 11th Edition May 2008 Copyright International Business Machines Corporation 2002 2007 All rights r...

Page 5: ...naissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Accer...

Page 6: ...S flash and device driver files from http www ibm com support For a list of supported options for the server go to http www ibm com servers eserver serverproven compat us iv xSeries 336 Type 1879 and...

Page 7: ...he cover 18 Installing the cover 19 Working with adapters 20 Adapter considerations 20 Installing an adapter 21 Installing a Remote Supervisor Adapter II SlimLine 25 Hard disk drives 26 Hard disk driv...

Page 8: ...lity program 70 Viewing the system error log from diagnostic programs 70 Diagnostic programs error codes and messages 70 Diagnostic text message format 71 Starting the diagnostic programs 71 Small com...

Page 9: ...n 117 Temperature related system shutdown 117 DASD checkout 118 Host built in self test BIST 118 Bus fault messages 118 Undetermined problems 119 Problem determination tips 120 Chapter 7 Parts listing...

Page 10: ...alia and New Zealand Class A statement 168 United Kingdom telecommunications safety requirement 169 European Union EMC Directive conformance statement 169 Taiwanese Class A warning statement 169 Chine...

Page 11: ...e is also a 3 5 inch hard disk drive model that is available with either a SCSI hot swap or SATA simple swap configuration This illustration might differ slightly from your hardware Related documentat...

Page 12: ...erence to the corresponding statements in the safety book The following types of notices and statements are used in this book v Note These notices provide important tips guidance or advice v Important...

Page 13: ...for the server Depending on the server model some features might not be available or some specifications might not apply Note You can use the Configuration Setup Utility program in the server to deter...

Page 14: ...er off 10 to 43 C 50 0 to 109 4 F maximum altitude 2133 m 7000 ft Shipment 40 to 60 C 40 to 140 F maximum altitude 2133 m 7000 ft v Humidity Server on off 8 to 80 Shipment 5 to 100 Size v Height 43 mm...

Page 15: ...Server on off 8 to 80 Shipment 5 to 100 Chapter 1 General information 5...

Page 16: ...es of servers 4 x 2 5 Hard disk drives SCSI ID 1 SCSI ID 0 SCSI ID 3 SCSI ID 2 Hard disk drive activity LED Hard disk drive status LED Model Serial Figure 2 Server with a 2 5 inch SCSI hot swap hard d...

Page 17: ...ormation panel The operator panel is on the front right side of the server Figure 5 shows the LEDs on the operator information panel v System error LED When this LED is lit it indicates that a system...

Page 18: ...indicates hard disk drive activity is on the operator information panel v Location LED Use this blue LED to visually locate the server if it is in a location with numerous other servers You can use IB...

Page 19: ...you in visually locating the server when it is among other servers v System error LED This is the bottom LED that indicates that a system error occurred v Video connector Connect a monitor to this co...

Page 20: ...xcept for the BMC is shut down however the server can respond to requests from the BMC such as a remote request to turn on the server The power on LED flashes to indicate that the server is connected...

Page 21: ...f automatically v You can press the power control button to start an orderly shutdown of the operating system and turn off the server if the operating system supports this feature v If the operating s...

Page 22: ...12 xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide...

Page 23: ...ware update utility program v RAID configuration programs LSI Logic configuration utility program ServeRAID Manager v SCSISelect utility program v Using the ServeRaid configuration programs For more i...

Page 24: ...14 xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide...

Page 25: ...ures that you might have to perform before you remove or install the component v For a list of supported options for the server go to http www ibm com servers eserver serverproven compat us System rel...

Page 26: ...llowing precautions v Limit your movement Movement can cause static electricity to build up around you v Wear an electrostatic discharge wrist strap if one is available v Handle the device carefully h...

Page 27: ...from your hardware Slot 2 adapter cover Low profile adapter optional Remote Supervisor Adapter II SlimLine assembly optional Heat sink Heat sink retainer Microprocessor VRM System board Power supply C...

Page 28: ...and fan door B To open fan door A slide the slide latch to the left and lift the door panel up To open fan door B slide the two slide latches to the right and lift the door panel up 4 Remove the serv...

Page 29: ...If all the tabs do not engage the chassis correctly it will be very difficult to remove the cover later 2 Position the cover on top of the server and slide it forward 3 Press down on the cover release...

Page 30: ...fies what type adapters you can connect to PCI slots 1 and 2 and where these slots are located on the system board Slot 1 You can install only a PCI X low profile adapter into slot 1 Slot 2 You can in...

Page 31: ...When you handle static sensitive devices take precautions to avoid damage from static electricity see Handling static sensitive devices on page 16 2 Remove the expansion slot cover from slot 1 From t...

Page 32: ...o install an adapter into slot 2 1 Read Appendix B Safety information on page 129 and Installation guidelines on page 15 Attention When you handle static sensitive devices take precautions to avoid da...

Page 33: ...r Hold the adapter cover so that the expansion slot cover faces you Slide the expansion slot cover first to the left and then in and toward the inside of the adapter cover You can now remove the expan...

Page 34: ...over Place the adapter between the upper guides and lower guide of the PCI adapter retainer bracket The spacer fits between the top of the adapter and the bottom of the adapter cover 9 Make sure that...

Page 35: ...he server and disconnect the AC power cord 3 Remove the slot 2 adapter cover to allow access to the mounting brackets for the Remote Supervisor Adapter II SlimLine see Installing an adapter into slot...

Page 36: ...d disk drives Configuration 2 Two 3 5 inch slim hot swap SCSI hard disk drives One 9 5 mm high DVD ROM drive optional Configuration 3 Two 3 5 inch non hot swap simple swap Serial ATA SATA hard disk dr...

Page 37: ...alling a hot swap hard disk drive If you are installing a 2 5 inch hot swap drive continue with Installing a 2 5 inch hot swap hard disk drive If you are installing a 3 5 inch hot swap drive go to Ins...

Page 38: ...the hard disk drive status LED and activity LED to verify that the drive is operating correctly 6 If you have other options to install or remove do so now 7 Go to Completing the installation on page 4...

Page 39: ...OM drive the server supports and other information that you must consider when installing a DVD ROM drive v The server supports the installation of an optional DVD ROM drive only when you are using a...

Page 40: ...hard drive cage 5 Press the release latch on the left side of the DVD ROM drive or DVD ROM blank bezel then pull the drive or blank bezel and attached retention clip out of the drive cage Release latc...

Page 41: ...information on page 129 and Installation guidelines on page 15 2 Turn off the server and peripheral devices and disconnect all power cords and external cables see Turning off the server on page 10 the...

Page 42: ...IMMs v The server supports up to eight PC3200 DDR II ECC Registered SDRAM DIMMs in sizes ranging from 256 MB to 2 GB The minimum memory size is 512 MB The maximum supported memory size is 16 GB v The...

Page 43: ...ory configurations DIMM size Type Supported by Chipkill Minimum Maximum 256 MB 32Mx8 No 512 MB 2 GB 512 MB 64Mx8 No 1 GB 4 GB 512 MB 64Mx4 Yes 1 GB 4 GB 1 GB 128Mx4 Yes 2 GB 8 GB 2 GB 256Mx4 Yes 4 GB...

Page 44: ...Slots 3 and 4 Slots 5 and 6 7 and 8 v When you restart the server after adding or removing a DIMM the server displays a message that the memory configuration has changed Installing memory modules This...

Page 45: ...from the package 6 Align the DIMM with the slot and press it straight down into the connector until the retainer clips snap into the locked position 7 If you have other options to install or remove do...

Page 46: ...other applications v Figure 27 shows the microprocessor sockets and the voltage regulator module VRM slots on the system board v If you install a second microprocessor in the server microprocessor 1...

Page 47: ...ve the server cover Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling these devices see Handling static sensitive d...

Page 48: ...apart doing so can damage the microprocessor pins Loosen one captive screw fully before loosening the other captive screw to help break the bond between the components without damaging them 8 Remove t...

Page 49: ...ave other options to install or remove do so now 12 Go to Completing the installation on page 47 Microprocessor 2 VRM Microprocessor 2 Heat sink Figure 30 Heat sink installation Fan 4 Figure 31 Instal...

Page 50: ...585 watt hot swap power supply as standard The input voltage is 110 VAC or 220 V ac auto sensing v You can install an optional 585 watt hot swap power supply to use as a redundant power supply v These...

Page 51: ...Figure 33 shows power supply 1 and power supply 2 with a blank cover and slot 3 Install the power supply in the bay a Rotate the handle down on the rear of the power supply to the open position and th...

Page 52: ...d then push down to release the power supply assembly and move the power supply back slightly for easy removal 6 Pull the power supply all the way out of the power supply bay 7 Install a new power sup...

Page 53: ...nsure proper server operation replace a failed fan as soon as possible v The server comes with a maximum of seven hot swap fans Note If the server has one microprocessor it has six fans If you install...

Page 54: ...tab on the side of the failing fan 5 Lift the fan out of the server 6 Orient the new fan in the same position as the fan you removed Make sure that the airflow indicator on top of the fan is pointing...

Page 55: ...ller or IBM marketing representative Note After you replace the battery you must reconfigure the server and reset the system date and time Statement 2 CAUTION When replacing the lithium battery use on...

Page 56: ...de the battery down until it snaps into place 8 Reconnect the internal cables that you disconnected 9 Reinstall the server cover see Installing the cover on page 19 10 Connect all external cables and...

Page 57: ...ation Instructions that come with the server Notes 1 You must turn off the server before connecting cables to or disconnecting any cables from the server see Turning off the server on page 10 2 See th...

Page 58: ...cessing SMP server You might have to upgrade the operating system to support SMP For more information see the section about using the ServerGuide Setup and Installation CD in the IBM User s Guide and...

Page 59: ...he rear of the server Note If an optional Remote Supervisor Adapter II SlimLine is installed on the system board the server has a dedicated Ethernet connector Remote Supervisor Adapter II SlimLine Eth...

Page 60: ...the IBM xSeries Documentation CD for more information about the Ethernet controllers 2 The third Ethernet connector is a dedicated connector that is active only when you install an optional Remote Su...

Page 61: ...ology USB devices are configured automatically and can interface with a maximum of 127 devices Figure 47 shows a USB connector Use a 4 pin cable to connect a device to a USB connector If you need to c...

Page 62: ...ect a monitor to the server The connector is dark blue to help you identify it Figure 48 shows a video connector 1 5 11 15 Figure 48 Video connector 52 xSeries 336 Type 1879 and Type 8837 Hardware Mai...

Page 63: ...cable channels 63 Removing the system board 64 This chapter describes procedures for removing and installing certain components inside the server Only a qualified service technician is authorized to...

Page 64: ...ink and the microprocessor After the captive screws are loosened then remove the heat sink Note It might be necessary to gently twist the heat sink to loosen it from the microprocessor Important Be ca...

Page 65: ...out of the server 5 Use a small screwdriver to push in the retention springs on the sides of the operator information panel assembly 1 6 Slide the assembly forward 2 and out of the server 7 Push out o...

Page 66: ...rom the system board 5 Remove the fans from the system see Replacing a hot swap fan assembly on page 43 6 Remove the screws and set them in a safe place 7 Disconnect the fan cable 8 Pull the fan brack...

Page 67: ...g the cover on page 18 4 Remove the drives from the server see Hard disk drives on page 26 5 Lift up on the two blue levers on the rear of the drive tray to release it from the server 6 Slide the driv...

Page 68: ...t sink see Removing a microprocessor and heat sink on page 54 from microprocessor 1 on the far right of the server see System board option connectors on page 60 7 Remove the VRM associated with the he...

Page 69: ...ect all power cords and external cables from the back of the server 3 Remove the server from the rack then remove the server cover see Removing the cover on page 18 4 Disconnect the power supplies fro...

Page 70: ...rocessor 2 U32 VRM 2 J25 DVD connector J39 Remote Supervisor Adapter II SlimLine J41 Slot 2 PCI X 64 bit 133 MHz or PCI Express x8 U34 Slot 1 PCI X slot 1 64 bit 100 MHz U33 Battery BH1 VRM 1 J1 DIMM...

Page 71: ...A 0 connector J36 SATA 1 connector J31 Fan 1 3 connector J30 Fan 4 7 connector J33 Front USB connector J38 System board connector SCSI connector J35 DVD ROM connector J39 Figure 55 System board intern...

Page 72: ...7 disable video No jumper J40 force power on No jumper J48 force update BMC No jumper Note Jumpers not illustrated or described are reserved BIOS boot backup J21 Password reset J22 Force update BMC J4...

Page 73: ...the cable channels on the system board where you should route the cables from user installable options Hard disk drive cable routing System cable routing Low profile PCI cable routing Full length PCI...

Page 74: ...of the server 3 Remove the server from the rack 4 Remove the cover see Removing the cover on page 18 5 Remove all adapters including the Remote Supervisor Adapter II SlimLine if installed see Working...

Page 75: ...from the locator pin 14 Slide the system board slightly toward the front of the server 15 Lift up the left side of the system board 16 Lift the rest of the system board and carefully remove it from s...

Page 76: ...the components that were removed Note When reassembling the components in the server be sure to route all cables carefully so that they are not exposed to undue pressure 66 xSeries 336 Type 1879 and T...

Page 77: ...t of a shared hard disk drive cluster two or more servers sharing external storage devices If you suspect that it is part of a cluster you can run all diagnostic programs except the ones that test the...

Page 78: ...s on page 88 9 Check the operator information panel system error LED if it is on see Light path diagnostics errors on page 93 10 Check the system error log and the BMC log Note The system error log on...

Page 79: ...page 72 and SCSI error codes on page 115 v Light path diagnostics The server has light emitting diodes LEDs to help you identify problems with server components By following the light path you can ide...

Page 80: ...rom diagnostic programs To view system error log from the diagnostic programs complete the following steps 1 Start the diagnostic programs see Starting the diagnostic programs on page 71 2 Select Hard...

Page 81: ...roblem for example there might be a configuration problem the hardware is missing or is not being recognized or there is a hardware problem that is not related to the hardware currently being tested t...

Page 82: ...diagnostic programs do not detect any hardware errors but the problem persists during normal server operations a software error might be the cause If you suspect a software problem see the informatio...

Page 83: ...r more lights inside the server see Figure 59 might also be lit that can direct you to the source of the error Complete the following steps to view the LEDs Note Read Appendix B Safety information on...

Page 84: ...corresponding LED lit on the system board For example v LEDs for the power supplies and hard disk drives are located on or near the individual power supply or hard disk drive v Some error conditions...

Page 85: ...t path activity LED if the light path activity LED lights while you are pressing the light path diagnostic button this indicates that the light path is working properly and that there are no LEDs lit...

Page 86: ...are update or a SDR FRU update The firmware update utility program updates the BMC firmware or SDR FRU data only and does not affect any device drivers Go to http www ibm com support to download the u...

Page 87: ...d while POST BIOS code is being updated flash update the server might not restart reboot correctly or might not display video no video If this happens you will need a BIOS recovery diskette To create...

Page 88: ...ents that were removed 20 Reinstall the cover 21 Reconnect all external cables and power cords and turn on the peripheral devices 22 Turn on the server to restart the operating system Erasing a lost o...

Page 89: ...Turn on the server The Configuration Setup Utility program starts 11 Follow the instructions to erase the existing password or create a new password 12 Select Save Settings and press Enter When the p...

Page 90: ...use Category 5 or higher cabling v Determine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of...

Page 91: ...s v The network might be idle Try sending data from this server Data is incorrect or sporadic v Make sure that you are using Category 5 or higher cabling when operating the server at 100 Mbps or at 10...

Page 92: ...82 xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide...

Page 93: ...ages 115 Fan error messages 116 Power error messages 116 System shutdown 117 Voltage related system shutdown 117 Temperature related system shutdown 117 DASD checkout 118 Host built in self test BIST...

Page 94: ...leting POST indicates the system is functioning properly Note See System replaceable units on page 122 to determine which components should be replaced by a field service technician Beep symptom FRU a...

Page 95: ...m board 2 1 3 Primary interrupt mask register failed v System board 2 1 4 Secondary interrupt mask register failed v System board 2 2 1 Interrupt vector loading failed v System board 2 2 2 Keyboard co...

Page 96: ...CMOS memory size against actual 1 DIMM 2 System board 3 Battery 3 3 1 Memory size mismatch occurred 1 DIMM 2 System board 3 Battery 3 3 2 Critical SMBUS error occurred 1 Disconnect the server power c...

Page 97: ...ify the failed DIMM If the beep code error remains after you have replaced both DIMMs go to step 3 e Repeat steps 2b through 2d until you have checked all memory banks 3 System board One continuous be...

Page 98: ...1 102 106 System and processor error v System board 111 Channel check error 1 Failing adapter 2 DIMM 3 System board 114 Adapter read only memory error 1 Run diagnostics 2 Failing adapter 129 Internal...

Page 99: ...artup sequence information damaged 1 Run the Configuration Setup Utility program 2 System board 186 Security hardware control logic failed 1 Run the Configuration Setup Utility program 2 System board...

Page 100: ...tility program and diagnostics 2 Diskette drive 3 Drive cable 4 System board 605 Unlock failure 1 Diskette drive 2 Drive cable 3 System board 662 Diskette drive configuration error 1 Run the Configura...

Page 101: ...y 1762 Hard disk configuration error IDE only 1 Hard disk drive 2 Hard disk drive cables 3 Run the Configuration Setup Utility program 4 SCSI backplane 5 System board 178X Hard disk drive error IDE on...

Page 102: ...ssor 2 2 System board 00180100 No room for PCI option ROM 1 Reorder the adapters in the PCI slots It is important that the startup device is positioned early in the startup device order so that it is...

Page 103: ...that all microprocessors are of the same type and that they have the same cache size and clock speed 2 Microprocessor 1 01298102 Bad update data for microprocessor 2 1 Make sure that all microprocess...

Page 104: ...ns on page 32 and Microprocessor considerations on page 36 2 Run the Configuration Setup Utility program and make sure DIMMs microprocessors and VRMs are configured correctly 3 Failing component check...

Page 105: ...rating specifications see Features and specifications on page 3 2 Make sure that all fans are operating correctly and the airflow is not blocked 3 System board BRD battery fault or system board error...

Page 106: ...correctly 2 Bypass power control button by placing a jumper momentarily on jumper block J40 see System board jumpers on page 62 Note Do not allow the jumper to remain on jumper block J40 for more tha...

Page 107: ...rom externalized port to system board 011 XXX 001 Failed COM2 serial port test v Check loopback plug connected to externalized serial port v Check cable from externalized port to system board 014 XXX...

Page 108: ...AID Hardware Maintenance Manual for more information 2 Cable 3 SCSI backplane 4 Adapter 075 XXX 000 Failed power supply test v Power supply 089 XXX 001 Failed microprocessor test 1 Microprocessor 1 2...

Page 109: ...SlimLine system error log and BMC log and retry 4 Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 5 Remote Supervisor Adapter II SlimLine 166 070 000 Syste...

Page 110: ...estarting RSA communication was lost Unplug and cold boot to reset RSA 1 Disconnect all server and option power cords from the server wait 30 seconds reconnect and retry 2 Reseat the Remote Supervisor...

Page 111: ...t from fan backplane to system board 3 System board 180 XXX 000 Diagnostics LED failure v Run diagnostics panel LED test for the failing LED 180 XXX 001 Failed front LED panel test 1 Operator informat...

Page 112: ...al array v Hard disk drive 3 217 XXX 003 Failed hard disk test Note If RAID is configured the hard disk number refers to the RAID logical array v Hard disk drive 4 264 XXX 0NN Failed tape drive test 1...

Page 113: ...t added 2 Run the diagnostic tests to determine whether the server is running correctly 3 Reinstall the new software or new device In the following tables if the entry in the FRU action column is a su...

Page 114: ...contains the necessary files to start the server v The software program is working properly v The cable is installed correctly in the proper orientation 2 To prevent diskette drive read write errors m...

Page 115: ...shut down v Ensure that the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly 2 Check the system error log 3 See Undetermined p...

Page 116: ...which components should be replaced by a field service technician Symptom FRU action The server emits a continuous tone during POST The startup boot microprocessor is not working properly 1 Verify tha...

Page 117: ...itor b Video adapter if installed c System board Only the cursor appears v See Undetermined problems on page 119 The monitor works when you turn on the server but goes blank when you start some applic...

Page 118: ...alled correctly v You have not loosened any other installed options or cables v You updated the configuration information in the Configuration Setup Utility program Whenever memory or an option is cha...

Page 119: ...erify whether you are using an ACPI or non ACPI operating system If you are using a non ACPI operating system a Press Ctrl Alt Delete b Turn off the system by holding the power control button for 4 se...

Page 120: ...If more than one CD ROM drive is installed ensure that only one drive is set as the primary drive Start the CD from the primary drive The SCSI RAID program cannot view all installed drives or the NOS...

Page 121: ...log the Remote Supervisor Adapter II SlimLine messages will appear as text descriptions To determine a possible error condition for the Remote Supervisor Adapter II SlimLine see the system error log...

Page 122: ...rs 3 ServeRAID controller 7xxx thru 8xxx Host local PCI bus interface error 1 Flash latest level of BIOS code and firmware for controller 2 If ServeRAID 4x controller replace controller 3 If ServeRAID...

Page 123: ...and reboot CAUTION Do not press F5 Doing so changes the server s configuration If an ISPR error is still present perform the following actions until the error is no longer present a Reseat the control...

Page 124: ...es removed in step 1 on page 113 f Disconnect one drive at a time attached to the channel identified in step 2a on page 113 then reboot to determine which drive is causing the error g Replace SCSI cab...

Page 125: ...et to automatic 4 Make sure that the last device in each SCSI chain is terminated correctly 5 Make sure that the SCSI devices are configured correctly Temperature error messages Note See System replac...

Page 126: ...e See System replaceable units on page 122 to determine which components should be replaced by a field service technician Message FRU action Fan x failure level critical fan x had a failure 1 Check co...

Page 127: ...System replaceable units on page 122 to determine which components should be replaced by a field service technician Message FRU action System shutoff due to x current over max value level critical sys...

Page 128: ...er temperature level critical system board is under temperature v Ambient temperature must be within normal operating specifications see Features and specifications on page 3 DASD checkout Note See Sy...

Page 129: ...memory see Erasing a lost or forgotten password clearing CMOS memory on page 78 If you suspect that the BIOS code is damaged see Recovering the BIOS code on page 77 Check the LEDs on all the power sup...

Page 130: ...his configuration ever worked If it has been working what changes were made prior to it failing Is this the original reported failure v Diagnostics version Type and version level v Hardware configurat...

Page 131: ...g steps 1 Go to http www ibm com support 2 Under Search technical support type 8863 and click Search 3 Under Document type select Parts information and click Go System The main replaceable components...

Page 132: ...0P1123 4 Memory 512MB ECC DRR all models except 01x 02x D1x DAx DRx DSx 13N1424 4 Memory 1GB ECC DRR2 models D1x DAx DRx DSx 73P2870 5 Microprocessor 2 8GHz models 01x 02x 13N1618 5 Microprocessor 2 8...

Page 133: ...1x 35x 3Rx 41x 45x 4Rx 55x 5Rx D1x DRx 26K8042 15 Cage assembly 2 5 in SCSI hard disk drive with hard disk drive backplanes models 0Sx 0Wx 1Sx 1Vx 2Ax 3Sx 3Vx 4Ax 5Sx 5Vx DAx DSx 23K4205 16 Power back...

Page 134: ...odels 40K8159 Bezel filler panel DVD drive option 26K4300 Hard disk drive 36 GB 10k option 39R7332 Hard disk drive 36 GB 15k option 39R7314 Hard disk drive 36 4 GB U320 SCSI option 90P1300 Hard disk d...

Page 135: ...BM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts U...

Page 136: ...Bangladesh Lesotho Maceo Maldives Namibia Nepal Pakistan Samoa South Africa Sri Lanka Swaziland Uganda 14F0033 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands China Hong Kong S A R Cypru...

Page 137: ...ostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you...

Page 138: ...anada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provide warra...

Page 139: ...the customer or that makes the equipment unsafe v Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position v Place removed co...

Page 140: ...ling main units v Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wa...

Page 141: ...ers and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options n...

Page 142: ...l they are inserted into the product v Avoid contact with other people v Wear a grounded wrist strap against your skin to eliminate static on your body v Prevent the part from touching your clothing M...

Page 143: ...stallation maintenance or reconfiguration of this product during an electrical storm v Connect all power cords to a properly wired and grounded electrical outlet v Connect to properly wired outlets an...

Page 144: ...laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in e...

Page 145: ...r supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords...

Page 146: ...equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas v Sempre que poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal v Nunca ligue qualquer...

Page 147: ...o enviar a bateria pelo correio para a IBM Instru o 3 PRECAUCI N Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o...

Page 148: ...ida ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimenta o estejam desconectados da f...

Page 149: ...Appendix B Safety information 139...

Page 150: ...140 xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide...

Page 151: ...Appendix B Safety information 141...

Page 152: ...142 xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide...

Page 153: ...Appendix B Safety information 143...

Page 154: ...144 xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide...

Page 155: ...Appendix B Safety information 145...

Page 156: ...e produit v Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface v Ne mettez jamais un quipement sous tension en cas d incendie ou d inondation o...

Page 157: ...ION Si des produits laser sont install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des informations suivant...

Page 158: ...l arriv e de courant lectrique l int rieur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lectrique d branchez tous les cor...

Page 159: ...taktsteckdosen mit ordnungsgem geerdetem Schutzkontakt anschlie en v Signalkabel m glichst einh ndig anschlie en oder l sen v Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wa...

Page 160: ...abeln oder Transmitter installiert ist beachten Sie folgendes v Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden sich keine Teile innerhalb des...

Page 161: ...pannungsschalter am Netzteil wird die Stromversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten...

Page 162: ...ollegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza v Quando possibile collegare o scollegare i cavi di segnale con una sola mano v Non accendere qua...

Page 163: ...sposizioni nazionali e locali Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unit DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue v Non rimuov...

Page 164: ...attiva la corrente elettrica fornita all unit L unit potrebbe disporre di pi di un cavo di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tutti i cavi di alimentazione si...

Page 165: ...Appendix B Safety information 155...

Page 166: ...156 xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide...

Page 167: ...Appendix B Safety information 157...

Page 168: ...158 xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide...

Page 169: ...tomas de alimentaci n con un cableado correcto cualquier equipo que vaya a estar conectado a este producto v Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al v No...

Page 170: ...eclaraci n 3 PRECAUCI N Cuando instale productos l ser como por ejemplo CD ROM unidades DVD dispositivos de fibra ptica o transmisores tenga en cuenta las advertencias siguientes v No retire las cubie...

Page 171: ...an la corriente el ctrica suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desc...

Page 172: ...162 xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide...

Page 173: ...OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of...

Page 174: ...ks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks an...

Page 175: ...ranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Some software may differ from its retail version if available and may not includ...

Page 176: ...p ennes 2006 66 EC norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs us s Les directives d terminent la marche suivre en vigueur dans l Union Europ enne pour le...

Page 177: ...e equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cau...

Page 178: ...This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 168 xSeries 336 Type 1879 and Type 8837...

Page 179: ...protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for C...

Page 180: ...Japanese Voluntary Control Council for Interference VCCI statement 170 xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide...

Page 181: ...on programs 13 connectors front USB 9 47 49 rear 9 47 49 system board 60 61 cover installing 19 cover continued removing 18 CRU tier levels 122 CRUs defined iii 122 D danger statements defined 2 DASD...

Page 182: ...rive 31 hard disk drives 26 heat sink 38 hot swap fan 43 hot swap power supply 40 memory modules 34 microprocessor 37 installing continued Remote Supervisor Adapter II SlimLine 25 intermittent problem...

Page 183: ...roprocessor 106 monitor 106 mouse 105 option 108 power 108 power error 116 serial port 109 software 111 system shutdown 117 temperature 115 temperature related 117 undetermined 119 voltage related 117...

Page 184: ...wing 72 tier levels CRU 122 trademarks 164 turning on the server 10 U undetermined problems 119 United States electronic emission Class A notice 167 United States FCC Class A notice 167 Universal Seri...

Page 185: ......

Page 186: ...Part Number 25K8109 1P P N 25K8109...

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